Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5. See how it compares with other estate agents in Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecial Thank You to Agnese Rees
Special thank you to Agnese Rees for taking control of my concerns after moving into my rental and finding many items needing attention. You have restored my confidence in Prospect Estate Agency and renting in general - A big THANK YOU for your speedy action and professional manner in dealing with my request.
5/5
TrustpilotHonest estate agent
Having brought, sold and now renting through prospect. Out of all other agency's I have worked with, I have found prospect to be the most honest, up front and helpful of the agencies. They have communicated all the way through and gone above and beyond in each of their services. Thank you
Thank you for your 5* review, Karlene.
5/5
TrustpilotWorth her weight in gold
I was very impressed with my initial greeting from Beth she was both professional and helpful in her manner. She worked extensively and tirelessly hard when I was looking to sell my property and buy with Prospect. Unfortunately due to health issues my needs and wants changed frequently but Beth always met my demands and went the extra mile. Not only this, her voice on the telephone never failed to make me smile and feel warm inside. Just a genuine, professional person and very much an excellent advocate for her company. I hope she is valued professionally at work, in the same high regard as I hold her. We saw so many properties at all different times of the day and Beth never failed to impress us or come up with a new solution.
5/5
TrustpilotGreat service from Kate Smith!
Kate Smith has recently taken over management of our account and ever since we've had brilliant service. Prior to Kate we have a number of longstanding issues which are now being dealt with promptly by Kate. Kate is professional, knowledgeable, empathetic and organised.
5/5
TrustpilotCannot fault them as a letting agency
As a landlord I find Prospect easy to deal with and they (especially Agnese Rees) are good at keeping me up to date. The annual summary is useful for working out your tax, although some of the monthly statements can be a little confusing where there are one off maintenance payments.
5/5
TrustpilotReally helpful staff - Abi was great
Really helpful staff, Abi was lovely and ever so helpful. Nothing was too much to ask! Great estate agents. Fully recommend :)
4/5
GoogleProspect have been assisting me in renting a property for the first time. I found them professional, polite and always willing to be of assistance to me. There time management is good and I found the agents, in particular Shannon Smith, very approachable and helpful. I would recommend them to friends and family and would consider using Prospect again when buying a property.
4/5
TrustpilotBeth from Prospect Warfield
We recently used Beth and the staff at the Warfield Branch for completion on our flat. Despite a number of challenges Beth kept me informed and did not hesitate to pick the phone up to me during some really tricky situations.Many thanks for your helpJo
5/5
TrustpilotSasha was first class
Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.
5/5
TrustpilotGreat service
Our property has been managed by Prospect for several years now. Sasha is our most recent property manager. She is professional in her handling of any issues that arise. She is always quick to respond to and sort out any problems keeping us updated on developments.
5/5
TrustpilotLily has been my property manager for…
Lily has been my property manager for the past year. She is a genuine, professional and caring lady who always does what she says she will do. Lily keeps me informed, responds in a timely manner and try to find resolution when needed.
5/5
GoogleI have used prospect to manage my properties for over 10 years now and Beckie Baxter is one of the best property managers. She is very professional but more importantly she gets things done promptly. Received an answer from her this morning at 5:18am. Thank you Beckie for your supportPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotVery poor service
I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable.Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase.I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .
5/5
GoogleI scheduled a viewing, it was quick and easy. I met Callum at the property who showed us around he was friendly professional and extremely knowledgeable. Later I met Tom at the Prospect office on Bracknell high street. Again, friendly professional and knowledgeable. I have absolutely no issues with this service, In fact, I am impressed with the speed and professionalism of the guys at Prospect. I'll be recommending you to anyone looking to buy/rent a property.
Thank you for sharing your experience of our Lettings Team's service and we are delighted that you were so impressed with the speed and professionalism.
5/5
TrustpilotMy family and I got a great, spacious apartment.
My family and I got a great, spacious apartment in Reading through Stefano of Prospect. He had us in mind to call us whenever a property was available during our search. That was very helpful. Always watching out for our requirements.
5/5
TrustpilotProspect Bracknell
Our tenancy with Prospect started off a bit rocky, but since Beckie Baxter has been our point of contact, we couldn't be happier. She is quick to resolve our queries and is very friendly. I love dealing with her and feel confident when approaching her with any problem we have. Very professional and efficient.
5/5
TrustpilotProspect 5 stars
Kenny has been great. Would recommend
Thank you for your 5* review, Catherine.
5/5
GoogleBoth Paul Wickens and Josh Holt were 1st class professionals in their work, which lead to us selling our house within 3 days of Paul's initial visit. With their recommendation of a conveyancer, Laura, they were able to complete our sale in 35 days. Incredible service.PositiveProfessionalism
5/5
TrustpilotHi all
Hi all! I been in this property for 4 years! I had great time there! Only moving cause need bigger house as family is growing! Kodie Brooks has been a great property manager, always willing to help, very reasonable and professional! Sure I will miss my time there!
5/5
TrustpilotA refreshing change to other estate agents!
Our experience so far selling with Prospect has been excellent. Dan and his team, who work out of the Wokingham office, have been professional and extremely hardworking. They are the first estate agent we have used that are down to earth yet really know their business. A special mention to Keagan Impey who has been outstanding!
5/5
TrustpilotSasha is helpful & friendly.
Sasha has been more than helpful in recent months when I have had issues with my landlords, answering all the questions I had and making me feel much more at ease. Very easy to get in touch with her and a friendly voice on the other end of the phone. Thank you!
5/5
TrustpilotHaving sold before lockdown and having…
Having sold before lockdown and having agreeded to complete by the end of August and now completing in October, it has been a long winded and stressful time.Having said that, Michael Sharp has been exceptional in keeping everyone on track and being of great support. I cant thank him enough for holding it all together.
5/5
Trustpilotviewing at Smalley Close
Our viewing with Charlotte was very welcoming, she was able to answer any questions we had and conducted her self in a very professional manner.
5/5
GoogleWould recommend the lettings agents without hesitation, Our property manager Beckie has been very much on top of things whether managing contractors/works at the property, dealing with the tenant & keeping them informed or communicating with us she has really gone above and beyond. Would definitely recommend them to other landlords.PositiveResponsiveness, Professionalism
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