Trusted Agent profile · Reading
★★★★★
1,995 reviews across 2 platforms
24 King Street, Reading, RG1 2HE
Prospect Estate Agency's office in Reading, at 24 King Street, is rated 4.7 out of 5 across 1,995 reviews on two platforms, including 337 Google reviews rated 4.5.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotProspect Warfield
I have been dealing with Beth Murphy at Prospect Warfield on selling our late mother's house. Beth has been very professional, honest, and hard-working throughout. She always replied back to my calls and was available to answer any questions or concerns that I had. I can not recommend highly enough. Thank you Beth
5/5
TrustpilotJulie Jacobs Service is Outstanding
My family and I have rented 2 separate properties through Prospect over the last 4 years. Both times we have been fortunate to have Julie Jacobs as our Property Manager. Every time there has been a maintenance requirement, an urgent repair or administrative tasks to attend, Julie has been super efficient, helpful and quick to help. She has made our whole experience of renting through Prospect 5 star.
5/5
TrustpilotVery efficient, contactable & reliable service
Our move (over the last 10 months!) has been littered with issues from the start with a couple of fall throughs. Other Agents and solicitors throughout the chain failing to communicate and often everyone being left in the dark. As we were moving to a new build 200 miles away it has been a very stressful time. Having an Agent that was contactable and reliable was a huge benefit. Mark Horn at Warfield pulled out all the stops to make our move happen. He resold our house within 48 hours of the original sale falling through! Should have used Prospect Warfield from the start.
5/5
TrustpilotI highly recommend Prospects, Warfield
I highly recommend Beth at Prospects Warfield if you are considering moving. Beth is personable, professional, and super proactive, ensuring that everything keeps moving at a good pace. I can hand on heart say that thanks to Beth and the team at Warfield Prospects the process of selling a property was smooth and easy. Thank you so much Beth.
1/5
TrustpilotNot giving the deposit back
We are still facing challenges with the Prospect Maidenhead branch, particularly with the property manager, Gemma, during our move-out from the rental property. It has been over a month since we moved out, but we have yet to receive any communication regarding the final agreement quote needed to return our deposit. In the second week, they provided an inspection report listing several issues that we had supposedly caused, but there has been no follow-up since then. When we presented evidence contradicting the initial inspection report and pushed for a resolution to expedite the return of our deposit, we received no response from them. The only update we have received is that they have been waiting for a quote for 2-3 weeks, which is concerning as we have evidence disproving many of the claims against us. This experience has been incredibly frustrating and has placed our family in a challenging position as we try to communicate with them to retrieve what is rightfully ours. I strongly advise against renting a property through Prospect in Maidenhead if you wish to avoid such difficulties.
5/5
TrustpilotNatasha was very helpful whilst I was…
Natasha was very helpful whilst I was looking for property in the Ash area. Absolutely no complaints.
Thank you for your 5* review, Stella
5/5
TrustpilotI only have good words for the support…
I only have good words for the support Nikki has offer me overth years and would definitely recommend using Prospect.
5/5
TrustpilotGreat service - friendly and efficient
Virginia and the team made the sale of our house go much smoother than we could have ever imagined! Paul and Dan were excellent at securing the sale and then Virginia, with her exceptionally friendly nature, was brilliant post-sale keeping us informed every step of the way. Couldn’t recommend the Prospect team highly enough.
5/5
TrustpilotFantastic and Super Professional
Fantastic, super supportive and helpful team - Reading.
Hello Paul, Thank you for the amazing review for our colleagues at Prospect. May the great hard work continue for many years more! Many thanks
5/5
TrustpilotBeth was fabulous when we sold our…
Beth was fabulous when we sold our house. She targetted the right buyers and we sold very quickly. We were not put under pressure and could take our time. Paul the Manager at Warfield, was very professional and gave us great advice and ensured everything went smoothly. Would definitely use Prospect because of Paul and Beth.
2/5
TrustpilotI feel so stupid
You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.
5/5
TrustpilotHighly recommended
We have no hesitation in recommending Prospect Winnersh branch, From start to finish on the sale of our property Ryan and Ellie showed true commitment and professionalism. We are so glad we chose Prospect. Wonderful thank you Kevin & Lynne
5/5
TrustpilotExcellent service!
Beth was really helpful. Was professional and knowledgeable. A real credit to the company :)
Thank you for your 5* review
5/5
GoogleBeckie Baxter is a brilliant Property Manager. Responds to emails and requests very promptly and nothing is too much trouble. She has managed to help resolve an issue which previously had been going on for 8 months with a different Property Manager without movement to now a complete solution which should be sorted shortly. Prospect could definitely be successful with allowing Beckie to train new Property Managers.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent Service!!
What a star Calum has been, helped us get our offer accepted and secure our property. As first time buyers we felt comfortable with Calum helping us every step of the way. Another big thank you to Aimee who has been great! She managed to get the contracts exchanged so quickly and now we’re all set for completion! Thanks again Guys - Sophie & Connor
5/5
TrustpilotExcellent service from Warfield Prospect
Excellent service from Paul and the team at Warfield Prospect. This was especially the case when the transactions at the bottom of the chain became particularly fraught when they needed to pursue the various parties to ensure a timely completion to the transactions.
5/5
GoogleThis review is for a fantastic lady called Sasha. We often think that letting agents are always against tenants and side with landlords no matter what. This is not the case at Prospect, Sasha has been professional, patient, understanding, honest and very fair - fair to both parties. I would highly recommend her. Thank you Sasha and Prospect.
5/5
TrustpilotVery responsive
We worked with Beth as the agent for our first house purchase. She was responsive and kept chasing the solicitors to get the sale over the line. Thanks so much Beth!
5/5
TrustpilotProperty Management Review
Property Management Review Gemma has been nothing but an absolute delight to deal with over the last few months, she has listened and advised all of my silly questions since moving in late last year. She has the patience of a saint! Always quick to respond and has never failed to delivery within an acceptable time frame. I would recommend Prospect Estate to any one.
5/5
GoogleMy partner and I were helped by Olivia during our search for a new home and she was helpful at every stage. She showed us a couple of properties over the course of a few weeks until the right one came up and it was good to speak with her throughout most of the process too as it provided continuity in a process we were new to. I would recommend without a doubt, cheers.
4/5
TrustpilotWe purchased our house through Prospect…
We purchased our house through Prospect Wokingham. Had dealings with Keegan and a young lady who carried out the viewing. The service from start to finish was exceptional. Very professional including the team who we spoke to on the telephone. Keegan kept in touch through the whole process to ensure a smooth transaction. Can’t thank Keegan and the team enough. 5 stars.Monica, Pete, Hallie
5/5
TrustpilotDealt with Natassha from aldershot
Dealt with Natassha from aldershot. She was amazing and helped us find an investor property plus passed us onto mr Jordan the lettings manager who was very helpful and helped us find a tenant within a week. Would highly recommend to anyone.
5/5
TrustpilotKenny was really helpful and…
Kenny was really helpful and professional. Showed me around the entire property and answered all my questions promptly.
Thank you for your 5* review.
5/5
GoogleThe team at Bracknell have been fantastic with our recent house purchase. They have supported us through the whole process and helped push along any delays we had. Huge thank you to Rebekah and Connor for all your help and support in getting us our dream home!
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