Haslams Estate Agents Reading reviews

★★★★★ 1/5

Trustpilot

Lacking respect for customers

I called to book a viewing for a property to rent not more than 10 minutes after the ad was published on their website. We explicitly asked to book the first viewing available and, because of that, we cancelled some work commitments in order to ensure that we could be the first viewers. I receive a call from them 2 hours before the viewing and they tell me the viewing is cancelled because another customer has made an offer the day before. It came out that they showed other customers the flat first because an earlier slot has become free due to a cancellation. The offer has been made and the flat is gone. Result: I lost half a day of work and I was not given the opportunity to view the flat. Among other things, we were also willing to make an offer before the viewing and / or offer a higher monthly rent, but in any case our viewing had been canceled and the lady at the phone offered absolutely no help. Too bad, because I think the landlord would have been interested in maximizing his rental income. It seems like an unacceptable way of dealing with customers, considering that it is not even the first time this has happened to us and we've been affected by other viewing cancellations with short notice. I understand the market is very active these days, but there must be some other viable solutions to avoid this kind of inconveniences to customers. For instance, it would be fairer to implement a queue and priority system. If an earlier slot becomes available, they should first call whoever called first and ask if they would be willing to move their appointment earlier.

Massimo · 1 July 2022

★★★★★ 1/5

Google

The most disgraceful property management services I have ever encountered. The issues reported on day 1 were not resolved even after 12 months. Response from them was never prompt, complete irresponsible and negligence. …

Ashis · 8 October 2023

★★★★★ 5/5

Google

I would like to express my sincere appreciation to Amy Bentley MARLA, Senior Lease Negotiator and Appraiser, for her exceptional service. From the very beginning of our interaction, Amy demonstrated professionalism, dedication and …

Julie · 8 October 2023

★★★★★ 5/5

Google

Michael Danelian helped us to find our rental property. He was very helpful and honest about the properties as we didn't know the areas and suggested other properties that might suit us! Everything was dealt with quickly and professionally … More

Gen · 26 November 2020

★★★★★ 3/5

Google

I’ve recently sold a three bedroom house and I’ve chosen Haslams to sell it for us i would happily recommend Haslams here’s why, Fay Rutherford and her team are very personal in what they do, they deal with everything for me with her strong … More

Paul · 27 November 2018

★★★★★ 5/5

Google

I would like to thank Mike Shearn (COO) for providing professional and insightful advice on the local property market. He had clearly taken the time to look at the information I had sent prior to our meeting and ensured that he had all of … More

Jagtar · 27 November 2018

★★★★★ 5/5

Google

We have recently bought a property with the help of Thomas Attewell. Thomas has been very professional and made us feel like we are his only clients - he clearly understands what exceptional customer service is. We had been in touch with … More

Rizwan · 27 November 2019

★★★★★ 5/5

Google

The whole team were brilliant. Sold our property in a week which was amazing, and assisted with the purchase of our new property which was with another estate agent. A big thank you to Jack, Chris and Fay. Would definitely recommend Haslams … More

Lauren · 27 November 2019

★★★★★ 5/5

Google

I've been renting with Haslams the last 18 months and their service has been excellent. Joanne has been a great point of contact and has dealt with enquires or requests quickly. When I was moving this time around, I only focused on … More

Peter · 27 November 2019

★★★★★ 1/5

Trustpilot

Money Grabbers with no respect

Our time renting with Haslams was initially good, they were responsive to any issues we had and good at communicating generally which included alerting us to any upcoming inspections or maintenance work. Unfortunately once we ended our tenancy things went downhill. The check-out report done for Haslams showed that we left the flat in an excellent condition but the agent and the landlord wanted most of our deposit. We attempted to work out why, making references to the check-out report but we never got a straight answer and our evidence was ignored. We were shocked and the blame game made us feel rubbish, like we had left the property a mess when we hadn’t. We whittled it down to them demanding half of our deposit, but we still weren’t happy and were luckily saved by the Tenancy Deposit Association and their arbitration scheme. This is when the gloves came off and we could see the underhand tactics used by the agent. They took photos of pre-existing defects to the property, used them against us (which we pointed out pre-dated our tenancy in our argument to the TDA) and made up issues such as ‘hairs and crumbs in places’ but never had any evidence to back this up. After we combed through the check-in and check-out report and made our case, we thankfully came out on top, and the agent/landlord got a small fraction of what they had initially wanted. We got the majority of our deposit back as we had initially expected. I understand that the agents are paid by the landlords and that maintains the business, but this felt extremely malicious. If you’ll be renting through Haslams, take pictures of everything and report it immediately! Make copies of anything you report and be prepared to have your back up against the wall when getting your deposit back.

Dan · 11 June 2022

★★★★★ 5/5

Google

Charlie has managed a house purchase on our behalf and we have been very impressed with the professionalism and efficiency he has shown throughout the process. We would not hesitate to purchase a property through Haslams again and Charlie is a great asset to the company.

Sam · 2 October 2018

★★★★★ 5/5

Google

Faced with an array of cheap online platforms, we were hesitant about paying a premium for a high street estate agent. But in reality, it wasn't a premium. We got so much more than we would have if we'd sold via an online platform. We had …

Matthew · 8 October 2024

★★★★★ 5/5

Google

Highly recommend the service of Haslams Estate Agent. We got quick and detailed response from Katie Wild for our letting in Reading :)

Ho · 22 May 2024

★★★★★ 1/5

Google

There wasn’t a proper assessment and my holding deposit was held back and my offer was later rejected. It is a terrible experience.

Thelma · 22 May 2024

★★★★★ 5/5

Google

Amy Bentley at Haslams has been extremely helpful with our new tenancy process. Has been a pleasant experience with Haslams so far. Thanks!

Chandni · 22 May 2024

★★★★★ 5/5

Google

I am sincerely grateful to Amy Bentley & Katie Wild for their invaluable assistance with the property viewing aid and following rent agreement.

Ruslan · 22 May 2024

★★★★★ 5/5

Google

I dealt with Michael in identifying and securing a rental property. He was excellent in communicating with me (from Australia) and the landlord. He was also very efficient in taking me through the steps (unfamiliar for me) to secure the property. Thanks again Michael.

Geoff · 2 October 2019

★★★★★ 5/5

Google

Thank you to the sales team at Haslams for selling my flat in Reading. A quick and efficient service and a special thanks to Fay who really helped with processing the sale and making sure everything went smoothly up to the point of completion.

Nicholas · 2 October 2019

★★★★★ 5/5

Trustpilot

Reliable and professional service

Reliable and professional service, especially by Ms. Alice Baker. Many thanks. Andrea B.

Francesca · 20 November 2025

★★★★★ 5/5

Google

I sold my house through Haslams and am very pleased with the service I received. The sales team did a great job in getting me the asking price within 48 hours (and when the buyer subsequently pulled out at the 11th hour, they mobilised quickly and I had 3 decent offers within a week). Fenella Hall then managed the sale for me through to exchange and completion. She was very good, responsive and professional- and she also went above and beyond to help out. Would highly recommend using Haslams for selling and also renting your property (they also manage a flat for me in Reading and am very happy with the service there too).

Samantha · 22 May 2022

★★★★★ 5/5

Google

We recently rented a flat through Haslams, and our experience was outstanding. The entire process went smoothly, thanks in large part to Keira. She was incredibly friendly and helpful throughout the contract process. Any issues we encountered after moving in were resolved promptly. We highly recommend Haslams for their excellent service.

Billur · 26 July 2024

★★★★★ 5/5

Google

We have been associated with Haslams for more than 2.5 years. As always, they are responsive to your requirements and deal upon them swiftly. In my recent interaction, we had the continued support of Katie Wild, who has remained professional and efficient in finding us an apartment in Reading. Overall great experience so far.

Anand · 22 May 2021

★★★★★ 5/5

Google

Katie and Michael are very helpful. I was looking for short term tenancy due to my personal circumstances. They helped getting short term tenancy. Very professional. Got the property in required location. My special thanks to Katie to … More

Mohan · 26 November 2020

★★★★★ 5/5

Google

Working in partnership with Haslams over the past 4 years has been a delight, in particular dealing with Charlie Rapson who has always been extremely professional & efficient at all times and is a real pleasure to work with. Charlie is … More

Ellie · 27 November 2019