Trusted Agent profile · Reading
Verified
★★★★★
1,790 reviews across 3 platforms
159 Friar Street, Reading, RG1 1HE
Haslams Estate Agents's office in Reading, at 159 Friar Street, is rated 4.5 out of 5 across 1,790 reviews on three platforms, including 1,683 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleMy wife and i were pleased with the viewing and the agent olly had lots of information for our questions. The office are sending me property quickly which is helping my search.
Thank you for your review Michael, it's great to hear Olly answered any enquiries you had quickly and efficiently. Our lettings team is always happy to help. - Haslams Estate Agents
5/5
GoogleHaslams Estate Agents has helped me throughout my renting journey. They're very fast response, informative, and helpful. Most importantly, they're so welcoming and happy to answer any questions I have. Totally recommended!
Thank you for your review, Raina. We were glad to be able to to help your through your renting journey and will always be here for any further property advice - Haslams Estate Agents
5/5
GoogleI went to the viewing and I met Alex Costa. He is great and very cooperative and helpful. 5 stars to his service as well. I would highly recommend Haslams to everyone
We are thankful to hear about your viewing with Alex, and are grateful for your kind words - Haslams Estate Agents
5/5
GoogleMassive thank you to Fay for all the hard work she did in ensuring that we sell my partner's house. If it wasn't for all her hard work and patience we could possibly have lost our buyer...she made the process as pain less and stress free as possible. THANK YOU.... Ayanda and Peter
5/5
GoogleBrilliant service, had an offer on my place within 3 months where I was with a local estate agent for nearly a year before and had only 6 views. A really nice lady called Fay contacted me regularly to up date any progress every step of the way. Many thank Fay and Haslams.
5/5
GoogleMax gave me exceptional service from start to finish and even was able to find me an apartment that had all of my hard to find must-haves within a small budget. Nicola was also extremely helpful in preparing my keys and answering my last minute questions about the car park.
2/5
GoogleHaslams provides many services amd they are easy to communicate with. Nonetheless, many of their policies dont make sense and even though they manage high rise properties they are very cheap. This always depends on the land lord but we have …
We are sorry to hear this Martinos. Our Head of Property Management will be in touch to discuss your concerns shortly. - Haslams Estate Agents
5/5
GoogleI have moved into a rented apartment managed by Haslams less than a month back and I am really happy with the service provided by them throughout the entire process and particularly ever since I have moved into the apartment. Aroosa …
Thank you for your review Aditi. It's great to hear that you're happy with the service provided throughout your tenancy by Aroosa. Congratulations on your new place! - Haslams Estate Agents
1/5
TrustpilotExtremely Rude and Intrusive Agents…
Extremely Rude and Intrusive Letting Agents, Haslams Reading staff have no care for their tenants and their right to enjoy renting, they act as though they're doing you a favour because you are renting through their agency. Their calls/messages are extremely rude. They exude arrogance and a bad attitude towards tenants. An example of this, is the constant hassling to inspect the property (every couple of months!) and barging in to take photos of the property intruding on tenants right to privacy, and they always threaten to arrive with their 'magic' keys, Oh we have 'our' keys if you don't oblige, 'we have the keys' we can do what we want! Self arrogant staff, with very little care or concern for Tenants, it's very disappointing!
5/5
GoogleHaslams was very helpful and accommodating. We had no problem scheduling property viewing and giving offer. In addition, Laura Kirby, Sales Negotiator, knows the details of the property we viewed with her and It’s been wonderful service. Thanks a lot and hoping for more success to Haslams.
Thank you for your feedback, Monique! We are glad to hear that you are satisfied with our services and we wish you the best in your new property - Haslams Estate Agents
5/5
GoogleI just moved in the best apartment in my life! Michael - manager who was navigating the whole process was just amazing: always available, friendly, quickly came back with all the details about property, can not imagine to have a better experience renting! Overall very smooth process!
Thank you for reviewing your experience using Haslams, we are glad to know you are happy in your new home. Michael and the team will continue to be available to help with any future property needs you may have - Haslams Estate Agents
1/5
TrustpilotHaslams is a terrible agent
Haslams is a terrible agent, and in fact the worst agent that I have ever met in my life. The staff never do anything to help their clients. DO NOT CHOOSE HASLAMS AS YOUR AGENT. As a new tenant, I discovered a lot of problems in my apartment. I tried to ask Haslams to help me fIx them, but the staff were totally unhelpful and lazy. They either ignored my emails, or simplt told me that "we are working on it" but of course they never fixed anything afterwards. Even though I kept calling them and chasing them, their answers are still the same: "we are working on it", "we are contacting the landlord", etc.
5/5
TrustpilotIt was great working with Alice on…
It was great working with Alice on getting everything ready for my tenancy. Fast and reliable.
1/5
TrustpilotPoor organisation and communication.
I called to view a property, and initially told I couldn’t see it. Then I was called back and told I could view it, but only at a very specific time. (This bit isn’t the problem at all). Two days later, I arrive for the viewing, and upon calling Haslams when no-one turned up, only then found out that they ‘never confirmed/cancelled the viewing’ and it’s not going ahead. Annoying level of disorganisation and lack of communication at the best of times, even if we ignore the nearly 3 hours of travel it took to get there.
5/5
GoogleWe are an overseas landlord and rely heavily on our managing agent to look after our interests and protect our assets and Haslams are without a doubt the best agents we have used in Reading and we would not consider using anyone else as the level of service they provide is second to none and we would recommend them without hesitation.
We really appreciate your kind words - being referred to as the best agents in Reading is quite the accolade. We understand the need for landlords to have an exceptional service, particularly when based overseas, so we hope to continue working with you in the future. - Haslams Estate Agents
1/5
Googlehi i just want to address this problem visibly so that i can save others from further inconveniences. This agency and the staff are foul players, they purposely trap you with finances and time consumption. The staff are very unprofessional and unreliable
We are sorry to hear that you feel this way. You are not currently in our system, so please get in touch with our Head of Property Management to discuss further by calling 0118 960 1029 - Haslams Estate Agents
1/5
GoogleI had a very bad experience with this agency and its agent Jodi. I will not recommend them. They are very unprofessional in terms of dealing issues related to the property
Hi, unfortunately your name is not in our system. Please get in touch with our Head of Property Management to resolve this issue by calling 0118 960 1029 - Haslams Estate Agents
5/5
GoogleThe process has been excellent and quick. We were able to finalise the house with in a week and viewing everything was smooth. Keira Smith gave full support in this porcess.
We are glad to hear about your experience along the renting process with Kiera. It is great that you felt support by us throughout - Haslams Estate Agents
1/5
FacebookNOT RECOMMENDEDThey were the agency of the developer of the flat I bought my new property from.They were very keen until I reserved the property but very quick to disappear after I paid.I have a written confirmation by email from their own employee about promised repair by 10 March, after a month, nothing has been done = no confirmed timeline given but they do not take any responsibility anymore because of course it is not their job.They came very unprepared to viewings, i.e not able to answer any single/ basic questions, i.e where the water meter is, where the rubbish bin is, where I can find the warranty papers, manuals, etc etc one month after completion I still did not get any answers for these basic questions and I need to play Sherlock Holmes in the building to find my water meter. These basic information should have been given automatically long long time ago ( even without asking) but of course it is not their responsibility either as the viewing supposed to be just giving access to possible buyers. As of today no warranty papers given.They also hide crucial details, such as half of Reading, including restaurant employees, engineers, curtain fitters ,name it? has access to the building where my home is...The entrance door can be easily opened by teenagers, who are smoking in my home, like yesterday when I had to chase 10-15 of them out from my home. Safety first My personal post was opened this week by teenagers whoever, BUT this is of course ALL FINE BY THEM
5/5
GoogleMichele Woodford has been fantastic. It is my second renewal with Haslam and I am extremely pleased with the service provided. From the onset of looking for a place to let two years ago and through the renewal process, haslam team and Michele have made it easy, thanks to Emily as well.
5/5
GoogleWe have been using Haslams in Reading for nearly 4 years to rent our property since we bought it through them, and have always found Oliver Chambers and his team to be very professional and helpful. They are well established, reputable and don't believe in cutting corners like some of the Agents.
5/5
GoogleI would like to say Big thank you to Charlie Rapson for outstanding customer service and support.
We’re so glad you had a great experience with us! Your comments have been passed on to Charlie and the rest of the Client Management team. Haslams Estate Agents, Reading
5/5
TrustpilotImpressive customer service for Max Goldberg
Max Goldberg has been extremely professional, highly skilled professional; we were impressed with his skills and his personality. He is extremely polite, helpful and with the genuine smile to help. He definitely goes above and beyond his job description to offer the best customer service and he makes the difference.
5/5
GoogleVery helpful staff and great information.
Thank you for your 5-star review Lauren! - Haslams Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Haslams Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Haslams Estate Agents Reading is among EA Masters 2026 winners.
EA Masters winner in four years: 2026, 2022, 2020, 2019.
EA Masters by year, 2022 to 20192022 1 Gold EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Haslams Estate Agents Reading a message.
Yes. Haslams Estate Agents Reading won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2027, Lettings at EA Masters 2026, and 3 other industry awards since 2019.
