Haslams Estate Agents Reading reviews

★★★★★ 5/5

Google

Just renewed the tenancy of my flat. Great service from Haslams as always. Thank you to Michelle Woodford . I have been very well served for close to 17 years now by Haslams. Their response and attention to detail is always first class.

David · 22 May 2022

★★★★★ 5/5

Google

As a Vastu consultant, I often focus on properties and their surroundings, and I’ve had the pleasure of working with Haslams since last year to rent a property. …

Ravi · 24 September 2025

★★★★★ 5/5

Google

Sharon has been extremely helpful to settle us in Reading nicely from Canada, thank you for all your assistance and for taking your time.

Alex · 22 May 2025

★★★★★ 5/5

Google

I would highly recommend Haslams for renting your property - they have managed our portfolio for the last 5 years and Joanne has been a brilliant and proactive account manager who is always on top of any issues keeping me fully appraised.

Julian · 22 May 2022

★★★★★ 5/5

Google

I completed on my first home in May 2022 with Fenella from Haslams acting as the Sales Progressor on the property. This was an extremely busy time in the housing market but Fenella always made herself available to answer my questions in detail via email or call. She always replied promptly and was always really kind and helpful. As a first time buyer I had 101 questions about the process or next steps and I felt very supported by Fenella who was able to answer questions outside the scope of her role (like about setting up bills etc...) or direct me to the best point of contact. Buying a house can be a really stressful endeavor but I am grateful I had such a responsive and proactive Progressor to work with.

Kabira · 22 May 2023

★★★★★ 5/5

Google

I have recently sold my flat in Reading, and Haslams were great. Fenella was really helpful through out the process, calling me with updates and answering any questions I had. Thanks guys!

The · 22 May 2023

★★★★★ 1/5

Google

Our time renting with Haslams was initially good, they were responsive to any issues we had and good at communicating generally which included alerting us to any upcoming inspections or maintenance work. Unfortunately once we ended our tenancy things went downhill. The check-out report done for Haslams showed that we left the flat in an excellent condition but the agent and the landlord wanted most of our deposit. We attempted to work out why, making references to the check-out report but we never got a straight answer and our evidence was ignored. We were shocked and the blame game made us feel rubbish, as if we had left the property a mess when we hadn’t. We whittled it down to them demanding half of our deposit, but we still weren’t happy and were luckily saved by the Tenancy Deposit Association and their arbitration scheme. This is when the gloves came off and we could see the underhand tactics used by the agent. They took photos of pre-existing defects to the property, used them against us (which we pointed out pre-dated our tenancy in our argument to the TDA) and made up issues such as ‘hairs and crumbs in places’ but never had any evidence to back this up. After we combed through the check-in and check-out report and made our case, we thankfully came out on top, and the agent/landlord got a small fraction of what they had initially wanted. We got the majority of our deposit back as we had initially expected. I understand that the agents are paid by the landlords and that maintains the business, but this felt extremely malicious. If you’ll be renting through Haslams, take pictures of everything and report it immediately! Make copies of anything you report and be prepared to have your back up against the wall when getting your deposit back.

Dan · 22 May 2023

★★★★★ 1/5

Google

Arguably one of the worst estate agencies in Reading. As part of a recent experience trying to find a new tenancy, not only were the team rude but never communicated any updates, leaving me to do all the chasing. The nail on the head was their car salesman tactics of playing a bidding war between various prospects, marking the property as sold and not even having the decency of letting the other prospects know about it. I know the market is booming and demand currently outstrips supply, but that still isn't a good enough reason to leave out decent customer service.

Deepak · 22 May 2023

★★★★★ 5/5

Google

I was a nervous first time landlord and even working in the property industry didn't take away the fear of letting out my actual home! When I met the Haslams team I was instantly put at ease and knew they had the right set up that would work for me. Megan, Oliver and Katie have been awesome from day 1 and I would not hesitate to recommend them as letting agents. Haslams are one of the biggest agents in Reading but they have not forgotten about the customer journey and experience. Thank you.

Amy · 22 May 2023

★★★★★ 5/5

Google

Haslams has been successfully managing my property since 2016. I really enjoyed the customer oriented approach this team brings to the table; the handling of urgent priorities as well the proactiveness that i have seen thus far in dealing with different use-cases. Recently i have been working directly with Daniel Macdonald who has been exceptional in coordinating and remediating challenges with tenants etc. His communication style and approach was superlative and re-affirms my position in keeping Haslams as my Property Management agency. Haslams Team - keep up the great work you do for us everyday!!!

Christos · 22 May 2023

★★★★★ 5/5

Google

We recently bought and sold via Haslams. All our queries and requests were acted upon promptly and we are very grateful for the support given to allow numerous viewings of the property after our offer had been accepted. This allowed us to plan and book the extensive renovation works needed, thereby reducing the mount of time we will need to cope with building work after moving in. Thanks to everyone at Haslams who supported, but especially our main contacts Chris and Fenella.

Robert · 22 May 2023

★★★★★ 5/5

Google

From the start to finish the experience of selling through Haslams has been excellent. From the wise, knowledgeable and confidence inspiring guidance and advice from Steve and Paul at the beginning, then the professional marketing and (quick) selling of the property, and on to the committed and tenacious sales progression driven by Fenella, the entire process was executed by Haslams in an exemplary fashion. These people walk the talk, are helpful, supportive and are also friendly and highly likeable as well. Despite some delays down the chain with legal aspects, it has been a pleasure. Highly recommended!

Richard · 22 May 2023

★★★★★ 5/5

Google

Fantastic service from Haslams. Quite a stressful situation as we all know when looking for a place either to buy or rent. I had approached in branch and Megan Eighteen had sat down with me and helped me search through availability against my requirements. Booking a viewing, Anusha had met me at the property and guided the viewing explaining all features of the property and process going forward. I had placed an offer to Bailey which was documented immediately. The following day I had an offer accepted, but along with some few other properties I had view in that time frame there was a different one that just slightly better suited my circumstances. I had informed Oliver/Ollie of my decision to not proceed. The entire team was supportive and professional throughout. Shoutout to the aforementioned names, your hard work is noticed. I would recommend Haslams highly! Thank you team, hopefully we speak again in the future!

Ronak · 22 May 2023

★★★★★ 5/5

Google

We were very pleased with Haslams estate agent-reading, because as we were new to the UK, Haslmas has taken care end to end rental process. Our property manager Sharon Tubb (Client Manager) was the best person - from resolving my all queries, Fixing the problem and also going beyond and following up with us with any query which we raised. Sharon Tubb has helped us with smooth check-out process. Sharon has helped us even after moving to different property again with Haslams. I would really recommend and already referred my colleague to Haslasm as estate agent and you would be really lucky to get Client manager like Sharon. I cannot add new review.. so updating... We had excellent experience with Haslams with second property, Sharon Tubb, Senior property manager gave us excellent service by resolving each and every problem and handling each problem excellently and resolving it.

Tej · 22 May 2023

★★★★★ 5/5

Google

I was a tenant at one of the flats managed by Haslams for the past two and half years, and I have mostly great experience dealing with them. Naturally, during Covid the response times for problem resolution has increased, but this is mostly due to the fact that engineers aren't as readily available. My manager, Sharon, was really kind, prompt, hard-working and went above and beyond to help us, for example liaising with the building heating management to bring our costs down. So I would therefore recommend them, but at the same time advise them to try to resolve the long lead times for any non-urgent problem resolution.

Dean · 22 May 2023

★★★★★ 1/5

Google

Truly disappointed with Haslams for the fact that they did not provide full disclosure of the situation to me and kept following up to engage and get all work done with solicitors and mortgage advisors without telling me for more than 5 months that i was not covered for any expense. The seller pulled out of the deal after 5 months of me waiting, and all my expense of about 1500 GBP is down the drain. Now they tell me that despite the confirmation of offer acceptance in May i am not covered for any expense that i made as there was not contract, If they would have been professional enough to tell a new buyer the legalities and that i had option to just engage with solicitor but not pay them and also not kept following up to get everything ready for the deal to go through till last moment -- it would have been a better experience.

Mudita · 22 May 2023

★★★★★ 1/5

Google

Seemed good at first, fixed a problem with the shower and boiler promptly. But then it got to autumn and we realised the main heater didn’t work. It took them ages to send anyone out to look, who then said it’s not their problem and we needed to speak to our energy supplier. Our energy supplier couldn’t fix the problem, so we went back to haslams who still said it’s not their problem. So we were left without heating in the biggest room in the flat throughout winter. We moved out in September and it still wasn’t fixed by then, nearly a year after flagging the problem. We were never offered alternative heating (e.g. a plug in heater) and never offered any refund for the rent we paid despite the fact half of the flat was unusable in winter due to it being too cold.

Jenna · 22 May 2023

★★★★★ 5/5

Google

We have just sold our house in Reading with Haslams. We are repeat customers of Haslams both on the buy and sale side. It is our reflected view that Haslams retain deep expertise in the local housing market and mastery in matching the right buyer with the right seller at the right time. At the point at which sale is agreed, Haslams engage their teams across the sales process in a manner that inspires confidence and trust. A personal thank you to our sales team for getting us across our finish line and to Fenella Hall for her efforts accordingly. A 5 star service. Thank you

Victoria · 22 May 2023

★★★★★ 5/5

Google

First time renting with Haslams and it was an easy and straight forward process. I was treated with respect through the whole process and Amy Bentley was extremely easy to negotiate with.

Rodrigo · 22 May 2023

★★★★★ 5/5

Google

Since moving into our property a month ago we have gotten nothing but wonderful service from Haslams. We have had the pleasure of working with an Emily Taylor, who has both responded, and resolved issues in less time than it would have taken any of my previous management companies to even reply. This is the best service I've ever received by far. All of the contractors sent out have been efficient, informative and helpful and have been at the property in no more than a few days on each occasions from us writing. Wonderful service, 5 stars!

Callum · 22 May 2023

★★★★★ 5/5

Google

I've had dealings with a few estate agents but Haslams is in a class of its own when managing lettings for a landlord. What is crucially important is that each property gets a dedicated manager, so, as a landlord, I know exactly who's dealing with arising issues. Coupled with that, Haslams houses all its staff under one roof. This means that the person managing my property for me has instant access to all the maintenance, legal, financial and general advice needed when an issue arises. The result is informed, clear and timely communication - the key to efficient property management. Plus when I come to sell a property on, with Haslams expertise, I'll be in good hands for that transition too.

Martin · 22 May 2023

★★★★★ 5/5

Google

The team is very knowledgeable. And the whole process is smooth and fast. Also, special thanks to Ioana, who brought us a pleasant visit to the property with detailed explanations. Good Job!

Sean · 22 May 2023

★★★★★ 5/5

Trustpilot

My 80 year old mother recently sold her…

My 80 year old mother recently sold her house with Haslams and purchased privately. The sales experience was first class, from creating a beautiful brochure, viewings were conducted with such professionalism and quickly secured a buyer. Lee Martin sales progressor was superb, keeping my mother and I updated all the way. She is a very happy lady settled in to her new home.

Laura · 22 August 2025

★★★★★ 5/5

Trustpilot

Great service from the Haslams team

Great service from the Haslams team, I can highly recommend them and in particular Nicky who was extremely helpful in all our dealings.

Kate · 24 May 2025