Trusted Agent profile · Reading, Berkshire
★★★★★
577 reviews across 2 platforms
193 Wokingham Road, Reading, Berkshire, RG6 1LT
Part of haart, see every office.
haart's office in Reading, Berkshire, at 193 Wokingham Road, is rated 4.8 out of 5 across 577 reviews on two platforms, including 576 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleEmma Saunders was very helpful and efficient. Had my query answered straightaway.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
4/5
GoogleEmma Saunders deals with queries quickly and is highly responsiVe, thanks Emma
Thank you very much for your review of our service. Kind regards, Emma. Property Management
5/5
GoogleZain Many thanks , Found us the best house , picked and choosed exactly what we needed , very responsive and kind , highly recommended, high customer service!
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GoogleEmily Harris was quick and efficient in getting the work I needed done and always kept me updated on anything she did. Truly wonderful person.
Dear Georgia Lamb, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, haart Earley (Lettings)
5/5
GoogleShakeerah has been responsive to my enquiry and promptly made suggestions.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleExcellent quick response service from haarts we are very happy with our home we are renting :). Team our welcoming to calls and reply to emails more and act on them Alexandra Simms got request sorted promptly :):) the covid pandemic 😷 we were able to get housed and are still happy with our home with our garden Thankyou
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
1/5
Googlethe team is kind and polite, unfortunately tho, every time I have an issue with my flat and call them to raise a ticket, they are slow and they never provide updates so I have to call them multiple times to get the ticket sorted or moving forward, they always have the answer ready "we couldn't contact your landlord", once during winter I had heating not working, I spent months without.... good huh?
Thank you very much for taking the time to leave this review. Firstly, I would explain that the role of a managing agent is to liaise between tenant and landlord regarding any problems that arise at the Property or regarding the Tenancy. Managing agents should promptly record all problems reported by a tenant and report these to the landlord and seek their instructions in relation to the same. They should then carry out the appropriate action to implement the landlord’s instructions. Unfortunately however, it is not part of our obligation as a property management service under contract with the Landlord to act without his authorisation to action a repair. This is not to say that we take our ‘duty of care’ to Tenants lightly. On the contrary, we offer clear advice to Landlords so they may execute their statutory duties in keeping with their statutory and contractual obligations. In some cases, the Landlord wants to fix an issue on a private basis and we are legally obliged to comply with these wishes.
5/5
GoogleWe have always found Usman at Haart to be professional, efficient and friendly. Nothing is too much trouble and he always deals with things promptly and thoroughly.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
1/5
GoogleCompletely and utterly disgusted at the complete lack of service and communication received from the property management department at this agency. Sent numerous emails and logged issues on their “service portal” with no response. Sent three emails over the last fortnight and still no reply. Emailed the branch manager to see if he could contact them and still they haven’t made attempt. Went to the extreme and emailed the CEO of Haart a couple of months ago and we finally received an email from them but since then radio silence. Shockingly bad service and would steer clear of this agency if they are managing your property as they don’t know the meaning of it. I’d give zero stars if the option was available. Disgraceful.
5/5
GoogleGreat agent Zain that assisted us, very friendly and patient. Assisted us through the whole process and made it go very smoothly.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Branch Partner
1/5
GoogleVery slow to conduct repairs, disorganised. Would not recommend
5/5
GoogleHaart marketed our property very well,, respected our wishes and found good tenants. The team made the paperwork and legislation compliance process effortless. We found DB in particular very professional and responsive. We had a couple of issues that arose regarding the management of our property that appeared to be admin errors in the billing that DB was able to resolve.PositiveResponsiveness, Quality, Professionalism
We're happy to hear you had such a positive experience with our team and thank you very much indeed for your kind words.
5/5
GoogleEmma Saunders was very friendly and helpful.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Thames Valley Property Management Team
5/5
Googlejust finished a viewing with Zain, He was so helpful and respectful! He listened and made meaningful suggestions. Thanks for your assistance Zain
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GoogleEmma Saunders is very responsive, professional and gets things done, a real breath of fresh air!
Thank you so much for your kind words. We look forward to assisting you again in the future. Kind regards, Lynna Proctor | Property Management Manager | Berkshire PM
5/5
GoogleChloe answered my questions and was helpful
5/5
GoogleWe had a goo business chart with Zain, he is a good sales man. Happy to work with him.
Thank you very much, it is our pleasure to assist you. David Brownbill | Branch Partner
5/5
GoogleGreat working with Zain to rent a place in the current climate. Happy to deal with him again to the future if the need arise. Fast and friendly. Excellent job done
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GoogleProfessional staff, especially Chloe ,very responsive, supportive,they make you feel comfortable and full of confidence ,I will recomand strongly
Calin Sechelea, we're happy you found our staff to be so supportive during your experience here at haart Earley (Lettings). We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience!
5/5
GoogleEmma Saunders was very helpfulPositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleChloe Milton has been very helpful.
We're happy to hear you had such a positive experience with our team and thank you very much indeed for your kind words. Please do not hesitate to contact us anytime if ever you need to!
5/5
GoogleJoanna is very professional and helpful.
Thank you very much for your kind words.
5/5
GoogleZain. Very welcome and communicative, very helpful, always on the phone or ready to meet and have a walk around with you.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, David Brownbill, Branch Partner
5/5
GoogleVery friendly team especially Emily Harris who guided me in the most cases!!PositiveProfessionalism
Thank you for taking the time to leave us feedback. We always love to hear from our customers, especially with such great feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
haart's Reading office has 577 reviews across two platforms: 576 on Google, 1 on Facebook.
haart Reading is rated 4.8 out of 5 across all 577 reviews, and 4.8 out of 5 on Google from 576 reviews.
Yes. In The Trusted Agent 2026 awards: haart, Reading won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
haart Reading, 193 Wokingham Road, Reading, Berkshire, RG6 1LT.
