Trusted Agent profile · Reading, Berkshire
★★★★★
577 reviews across 2 platforms
193 Wokingham Road, Reading, Berkshire, RG6 1LT
Part of haart, see every office.
haart's office in Reading, Berkshire, at 193 Wokingham Road, is rated 4.8 out of 5 across 577 reviews on two platforms, including 576 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
4/5
GoogleZain did a great job showing and explaining what all the properties consist of and was communicable in answering question. Thanks it was a pleasure viewing the properties with him.
Thank you very much indeed for your kind words, it was our pleasure to assist.
5/5
GoogleChinedu was very quick to understand the problem and co-ordinated well with Landlord to get it sorted. Thanks for quick help.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleHighly recommended Shakeerah, lovely and professional manner, and sorted a rental problem in super quick time. Very good customer service indeed.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future.
5/5
GoogleI had a little issue with the flat locker, contacted the agency to solve it. Beatrice Bejenaru Took every necessary step to sort this out, thanks to her efforts now the door locker is fixed.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleHi, I would remark the very good experience I had by managing a couple of house options with David Brownbill. Despite I've chosen another house not managed by David (it didn't depends on him) and by Haart Agency, he was always kind and open with me, showing all the pro and cons of the proposed houses and well understanding my needs and requirements. I can strongly advise him as a full reliable and professional agent, hoping to manage with him my future relocation if any. Thanks a lot to David! Gian Piero Buccioli
Dear Caterina Buccioli, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
GoogleEmma Saunders was great help and highly recommend her for getting in touch with contractors.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, | Thames Valley PM
5/5
Googlevery good customer service. Joanne Kettle was very helpful in resolving all my issues.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleWe have worked with Haart for many years. The staff are always friendly, helpful and professional. David, Chloe and the team are a pleasure to do business withPositiveProfessionalism
Thank you very much indeed for your kind feedback, it is our pleasure to assist!
2/5
GoogleWe have been tennants at the same flat for over 5 years now and the maintenance department is non existent.In our time here it took 6 weeks for the washing machine to be fixed,10 days without a shower to be told by maintenance department 'tell a neighbour you need to use theirs', and currently the shower doesn't produce hot water.It has been broken for 20 days and still waiting to be fixed.On the plus side Dave and Chloe at the earley branch are very helpful and try their very best to help when they can.
Thank you very much again for taking the time to leave us this feedback. I am pleased that your issue has now been resolved. Please do not hesitate to contact us again if you need any further assistance.
5/5
GoogleThis is to say thank you to Shakeerah Bell for helping me with my recent tenancy agreement
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Thames Valley Property Management Team l
5/5
GoogleHad a viewing with ansel, he did a good job with the viewing. Amazing amount of patience would recommend!
5/5
GoogleEmma Saunders was such a great help, she was quick to follow up and organised a contractor to fix the heating issue we had in the apartment.PositiveResponsiveness
Thank you so much for your kind words.. We look forward to assisting you again in the future. Kind regards, haart Lettings, Earley
5/5
GoogleExcellent agency! Mostly work with Beatrice, whose professionalism and responsiveness have made a big difference in our experience as a tenant. I really appreciate her attention to detail. Thank you for her dedication and hard work!
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleGreat letting agency. Sorted out my accommodation fast. Friendly and very helpful staff, Beatrice Bejenaru in particular was very helpful and assisted with the whole tenancy extension process.
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell, Property Management Manager
5/5
GoogleJoanne Kettle is always ready and willing to help at all times
Thank you so much for your kind words. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleHelped every step of the way even with a language barrier Zain did his best. Thank you and will be coming to view the house again on the 3rd
Thank you very much, this is fantastic feedback. It is our pleasure to assist you.
1/5
GoogleI went to see a flat and offered the full price. Because I am a single mother I was asked an extra £25 per month and a £120 insurance. I liked the flat and I was starting a new job soon so I agreed. I was then asked to pay some months in advance because my salary wasn't enough for the rent. Then there were problems with my payment. On the moving day I was handed a key and told how to open the door. Nobody came to do the check in with me. Nobody told me the codes for the gates or main doors. I asked for a 2nd set of keys and it was refused because there's only 1 adult. On and all I would say I felt abused and mistreated by these people.
Hi Joana, We're very sorry to hear about your poor experience with our Earley lettings branch. Please contact our help team at help@haart.co.uk so we can investigate this further. Regards Ross
5/5
GoogleThey are extremely friendly and quick to communicate. I was not able to rent through Haart in the end because of a dodgy landlord, but the people at Haart were fully transparent with me the whole time and kept me updated. They even called me again after I had given up on the flat to inform me about what had happened--I really felt like they had my back and were invested in me as a customer. I fully recommend Haart and will be using them again in the future.
Dear Caitlin Dawson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are so happy to read such a great review about haart Earley (Lettings)!
4/5
GoogleThanks David and Chloe for getting the rooms let within 2 days of marketing. Great service so far.
We're happy to hear you had such a positive experience with our team and thank you very much indeed for your kind words. Please do not hesitate to contact us anytime if ever you need to
5/5
GoogleChinedu Monye is very helpful, supportive and responsive. She is providing very professional services, thank you very much
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleI was recently contacted by Emma Saunders to get my approval for an urgent maintenance issue at my property. She also visited the property to see for herself the problem that had arisen and. Emma resolved the issue promptly by getting quotes from a couple of contractors and instructing a contractor of my choice to proceed with the work. I commend her dedication to her work.
Thank you so much for your review. We pride ourselves on going the extra mile and I'm pleased we were able to exceed your expectations. We look forward to assisting you again in the future. Kind regards, Shakeerah Chowdhary-Bell | Property Management Manager | Thames Valley PM
5/5
GoogleEmma Saunders has been very helpful with my moving process. thank you
Thank you for taking the time in providing our colleague Emma with a 5* star review. It is very much appreciated. We are so pleased to hear you have been happy with the service received. Kind Regards, Thames Valley Property Management Team & Haart Estate Agents.
5/5
GoogleEwan showed us around. He is very professional, very nice and very friendly. He explained everything very well.
5/5
GoogleEmma Saunders has been responsive and professional in all her dealings with me. I would like to recommend Emma Saunders who is fantastic at her job.
We're happy to hear you had such a positive experience with our team and thank you very much indeed for your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Reading won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
