Barrett Estate and Letting Agents Rayleigh reviews

★★★★★ 1/5

Google

My experience with Barrett Estate & Letting Agents has been far from satisfactory. Despite our genuine interest in a rental property, our attempts to move forward with the process were met with delays and unresponsiveness. We had booked a viewing for the property and were quite pleased with what we saw. Eager to proceed, we reached out to the agency, expecting a smooth and efficient process. However, what followed was a series of disappointments. Our questions about the property were left unanswered, and promises of follow-up calls and emails were never fulfilled. We found ourselves having to initiate contact multiple times, which was not only inconvenient but also gave us the impression that our inquiries were not a priority. The delays were indefinite, hindering our plans and causing unnecessary stress. We couldn’t help but feel that our nationality - we are from Romania - played a role in the level of service we received. The feeling of being discriminated against was hard to shake off. In conclusion, our experience with Barrett Estate & Letting Agents was marked by unfulfilled promises and poor service. We hope that they take this feedback into account and improve their services for all clients, regardless of their nationality or background.

Florin · 11 October 2024

★★★★★ 2/5

Google

Barrett’s only seem ever contacted by email or text. Texts often by automated system, Never a phone call so there’s no personal touch with them, making them seem quite faceless and disconnected from clients. Around my contract renewal time, I had persistent almost daily emails to sign, of which I ignored their pressure so I could read the document fully. Again no calls to discuss just emails and texts. Furthermore, I ended my tenancy with my ex taking the flat on fully, however I’m still receiving her monthly texts about payments. I know how much she’s paying & when… This isn’t right. When my details should be full removed from the tenancy as I’m no longer there & she’s in a new agreement - Is personal data safe here? Barrets are lacking in personal touch. Makes you wonder why you don’t pay your landlord directly… cutting the middle man out.

Mat · 11 October 2024

★★★★★ 5/5

Google

Dan and Matt are the gentlemen in the property business and I thoroughly recommend them and their team. They always tell the truth and keep you informed as changes occur and manage the situation as it evolves. If you leave a message they always call back, sometimes out of business hours such is their dedication to providing a first class service. Similarly, the team around them is clearly hand picked with the same client focus. In conclusion, I can thoroughly recommend Barrett's for their service, honesty and integrity.

John · 11 October 2024

★★★★★ 5/5

Google

My wife and I have consistently used Barrett's Estate Agents over the years, as we felt, and still feel that compared to a multitude of other agents you truly get the feeling that they care. In communication, availability, and in the manner they operate their business there is, in my opinion, no better. Supportive, genuinely caring, and always there for you. Founded as a family business and this shines through in their operations. throughout my almost 30 years of dealing with Estate Agents, Barrett's are by a long, long distance leaders in their field, from the moment I stepped into one of their offices I was greeted warmly, and that level of humanity has never been lost. If I could give 6 stars I would.

Andi · 11 October 2024

★★★★★ 1/5

Google

Although we were one of the first to contact them for a property and provided all the requested information, we learned 1 week later that they did not include us on the appointment list. ***This comment was written in response to the agency's response. I wish you would return our calls and emails this quickly. A colleague of yours called us to set up an appointment and got all our information but unfortunately did not. This shows that your candidate selection policy is not transparent.

Erkan · 11 October 2024

★★★★★ 5/5

Google

As a landlord who has used a few agents I found Barretts were very professional and thorough with their tenant vetting. They gave me the right information to be able to choose a tenant I feel confident with which is important. Will definitely use them again in the future.

Greg · 11 October 2023

★★★★★ 5/5

Google

My partner and I have just moved into our new property together. A massive thank you to all at Barrett’s who made the stress of moving a thing of the past! Brilliant service throughout, great communication and fast process. Highly recommend Barretts to all, went above and beyond to answer hundreds of questions I had. If we move again I would hope we could deal with Barrett’s again! A huge thank you to the whole team!

Amy · 25 August 2018

★★★★★ 4/5

Yell

THE BEST

Been with Barrett for 15yrs as a tenant they are amazing from day one. They Find the property, view the property, next the checks, then sign the dotted line just as they say on their website. My landlord is selling so have to leave. The renting and selling is no longer as it used to be. Thank god this family run business remains the same. Thank you Matt, Tracey and the team. Suzy H

Tonistevens1234 · 19 January 2024

★★★★★ 5/5

Google

Louise was excellent in helping with the process and accommodating our circumstances. I would not hesitate in recommending Louise and the team at Barrett’s.

Mark · 11 October 2024

★★★★★ 5/5

Google

Just recently bought our first home through Barrett's and they were very efficient and made the process run smoothly! Matt was excellent in communicating with us, Thankyou for all your help and would 100% recommend you and your team to other people.

Holly · 11 October 2023

★★★★★ 5/5

Google

Barrett Letting Agents have managed my property for over 9 years now. They have been proactive at finding me suitable tenants throughout that time. I am very pleased with the service I have received, which has been remote, as I live in the South West.

Louise · 2 September 2025

★★★★★ 5/5

Google

Barratts for not only letting out our properties, but for also selling them, they are always honest, reliable and fast. I cannot rate them highly enough.

Jean · 16 February 2026

★★★★★ 5/5

Google

Thank you to Matthew Barrett and his team for 10 years plus service looking after my rental property. They were always so helpful and supportive and nothing was ever too much for them, always fantastic service! when we decided to sell the service they provided was equally impressive and they made the whole process much easier. A lovely family run company have a great Christmas!

Ian · 24 August 2020

★★★★★ 5/5

Google

Our experience with Barrett's and in particular Mathew has been excellent from day one. He was quite happy to tailor his service to meet our specific requirements. We found him to be very understanding, supportive and prepared to offer meaningful advice to our questions. His communications was timely and to the point. We we would highly recommend Barrett's.PositiveResponsiveness, Professionalism

R · 24 August 2021

★★★★★ 5/5

Facebook

I just want to say a huge thank you to Matt and the team at Barratt's Rayleigh. I couldn't of asked for a better service from a super efficient and friendly team. Someone was always available to talk to when needed, reacted to any situation immediately and nothing was too much of a problem. I can't thank you enough.

Victoria · 21 July 2021

★★★★★ 5/5

Google

Thank you so much for being so kind and helpful, so far everything is running very smoothly and nothing is a stress or a worry. Every question I have. is answered very quickly, emails, phone calls nothing is a problem. Thank you team looking forward to moving in day, so glad we chosen you

Billi · 16 April 2025

★★★★★ 5/5

Google

Very professional, friendly and responsive to all enquiries.

Naphysat · 11 June 2026

★★★★★ 5/5

Google

We’ve been using Barrett’s now for over 30 years to let our properties. Always found them to be extremely professional and polite and quick to respond to any queries we may have . Would thoroughly recommend them if you’re thinking of letting / selling a property.

Jim · 28 June 2025

★★★★★ 5/5

Google

We only had a only a week to arrange for our sons to re-locate from Turkey to the UK, and Matt and his team enabled us to be successful. My emails and calls were always answered incredibly quickly, and Matt always went the extra mile to be helpful. With our grateful thanks... I unreservedly recommend Matt and his team. Thanks guys :)) Carol Brett

Peter · 25 August 2018

★★★★★ 5/5

Google

My experience with the Rayleigh branch of Barrett Estate and Letting Agents ever since our house tenancy with them began nearly 5 years ago has always been of the highest possible standard. All the team members I have liaised with since day one have been extremely helpful, understanding, friendly and approachable. Any property maintenance problems I report via the Fixflo app are always dealt with promptly and efficiently, with excellent inter-communication between all parties concerned - landlord, contractors and tenant. When so much adverse reporting regarding landlord-tenant relationships and disputes is prevalent in today's general media, my own experience goes to show that mutually beneficial positive, understanding, appreciative and empathetic landlord-tenant relationships can and do exist, in this case facilitated with utmost care and professionalism by the Barrett's staff's exemplary handling of their respective clients' needs. I recommend Barrett Estate & Letting Agents to any prospective renter or landlord. 10/10.

Linda · 11 October 2023

★★★★★ 5/5

Google

I have just let my property with Barrett Property Management for the third time. I am always very happy with the service Matt and his team supply. The attention to detail and ensuring I get the right tenant that meets my requirements has so far always been meet. Thank you and I will certainly use them again. Joanna Durrell

Jessica · 25 August 2018

★★★★★ 5/5

Google

We have been delighted to work with Matthew and his team. Very proactive and professional throughout and cannot recommend them highly enough. Thank you for your continued support.

Estates · 24 August 2023

★★★★★ 5/5

Google

Following my property being available to-let out I want to say that Barrett Estate and Letting agents put my property on the market and found me a new tenant acceptable with my requirements. There efficient services with all the administration and processes involved was excellent. I would highly recommend anybody thinking of using a managing agent for managing a rental property to use them. Very satisfied and pleased to have Barretts managing my rental property.

Michael · 24 August 2023

★★★★★ 5/5

Google

Excellent service with Barrett’s, couldn’t fault them! I dealt with Matthew & Melanie, who were always on hand to help with the purchase or any queries. Really friendly and efficient service. Would highly recommend using Barrett’s - 10/10

Amy · 24 August 2022