1/5
Poor referencing service
Rightmove referencing have been extremely difficult to work with and have been very poor at communicating with us throughout the referencing process for a property.
Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
1/5
Poor referencing service
Rightmove referencing have been extremely difficult to work with and have been very poor at communicating with us throughout the referencing process for a property.
5/5
Great service and replied to my query…
Great service and replied to my query very quickly.
Hello Emma,Thanks for taking the time to leave such a positive review. Great customer service is a part of everything we do and we are so glad you got to experience that.Best wishesBeth
5/5
Chaz.(Customer experience specialist)…
Chaz.(Customer experience specialist) was very quick in sorting out a query I had.Many thanks.
Hi Robert,Thank you for your 5 star review.It's great to hear you had such a positive experience with one of our specialists. We'll share your feedback and lovely comments with Caz.Please don't hesitate to let us know if we can help in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
Very friendly service from Danielle
Very friendly service from Danielle , sorted my problem out straight away
Thank you so much for your kind review - we've passed on your comments to Danielle :)
5/5
The team where very helpful with me…
The team where very helpful with me today with what I needed
Thank you so much for your positive review, Steward, we really appreciate it!
5/5
I use this website a lot when looking…
I use this website a lot when looking at prices for homes
Hello,Thank you for your 5 star review.It's great to hear how beneficial you think our website is to look at property prices.If there's anything we can do to help you moving forward, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
3/5
Hard work and phone redirects
Endless redirects and driving me mad! Find a property call the number and there's endless redirects. Not worth it!
Hi Toby,Thank you for taking the time to leave us a review. We're sorry for the delay in getting back to you. As of today, we're now active on this Trust Pilot page. Rightmove is an advertising portal for Estate and Letting Agents. If you were trying to contact us directly, we have a phone system which will direct you to the right team however if you are looking to contact the estate agent we would suggest contacting them directly via the telephone number provided on the advert. If you are experiencing any issues with contacting an estate agent directly please give us a call on 01908 712 352 so we can assist you with your search.Kind regards, rightmove.co.uk
5/5
The experience was excellent
The experience was excellent. They helped me with any requirement I had.
Good morning Albert,Thank you so much for leaving a review! We are so pleased you have had a positive experience with Van Mildert. If there is anything else we can help or support you with, please feel free to get in touch with a member of the team who will be happy to help!Kind regards,Jenny
4/5
Good service delivery
Very pleased with the prompt and helpful response to my request for property-buying advice.
Hi Mike,Thank you for your 4 star review.It's great to know that you received such a helpful and prompt response. It sounds like you had a really positive experience with one of our specialists.Please let us know if we can help in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
Very helpful member of staff who dealt…
Very helpful member of staff who dealt with enquiry very quickly and efficiently
Hi Michelle,Thank you for your 5-star review. It's so great to hear your enquiry was dealt with quickly and efficiently by a helpful staff member.Happy Home Hunting. Many Thanks, Rightmove.
5/5
Easy do deal with
Easy do deal with, great communication, good service that is efficient.
Hi Leon,Thank you so much for taking the time out to leave such a positive review about your experience with Van Mildert! We're glad the team were able to support you with your reference. If there's anything else we can help you with, please don't hesitate to get back in touch!Kind regards,Vicki
5/5
Really quick and polite response…
Really quick and polite response regarding a suggestion I made for the app. Nice service.
Hi George,Thank you for taking the time to leave us a 5 star review.We're so pleased to hear you've had a great experience with one of our specialists and feel their response was quick and polite. We'll make sure your feedback is shared with the adviser. If there's anything we can help with in the future, feel free to give us a call on 01908 712300 or, pop us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
5/5
Great and very quick specially when…
Great and very quick specially when needed the house in urgency.
Hi Faizan,Thank you for leaving such a positive review - we really appreciate it! I'm so glad to hear the team were able to help you out and get your reference sorted to move so quickly.Congratulations on passing your reference and the best of luck and happiness in your new home!Kind regards,Vicki
5/5
Great service
Alexandria Dawson responded swiftly and was super helpful. Thank you.
1/5
Website very slow and then freezes
Website very slow and then freezes, has been like this for over a week now.
Hi David, Thank you for taking the time to leave us a review. We're sorry to hear the website is being slow and freezing for you. We can absolutely look into this for you. Please can you send us an email to 'talk-to-us@rightmove.co.uk' with some more information? Can you let us know what device you are using and the version of the device?Can you try clearing your cache and cookies to see if this helps?Please could you also send us a screenshot of the devices diagnostics after clicking on the link below? https://www.rightmove.co.uk/this-site/system-information.htmlMany thanks, Rightmove.
5/5
Can't speak highly enough of Rightmove
Can't speak highly enough of Rightmove, friendly, reliable and so professional always. Thank you all.
Hi Lesley,Thank you for leaving us a 5 star review and we're so pleased to hear of the service you've had with our specialists.We'll make sure your feedback is passed on and please don't hesitate to contact us if you need anything in the future.Happy home hunting.Many Thanks, Rightmove
5/5
LOVE IT LOVE IT LOVE IT
Yes I am nosy and love to know what the properties are going for in my area, its great too for seeing what is out there that is beyond our reach (someday maybe eh) easy to use and good clear images! Great property site all at the click of a button! Michelle
5/5
Right move carried out my request…
Right move carried out my request promptly and updated me the same day, thank you
Hi Gregory.Thank you for taking the time to leave us a five star review.We are really pleased you had such a lovely experience with one of our specialists. We will be sure to pass this feedback over to the specialist that you spoke with.If there is anything else we can help you with in the future, please do let us know. Our contact number is 01908 712 300 and our email address is 'talk-to-us@rightmove.co.uk'. Our office hours are Monday to Friday 9:00am to 18:00pm.We hope that you continue to enjoy using Rightmove.Happy home hunting.Many thanks, Rightmove.
5/5
Great Service from Bobbie Dunne
Bobbie Dunne helped correct description of houses on sold prices.. great service and helpful people👍
Hi RJ.Thank you for taking the time to leave us a review.We are really pleased you had such a lovely experience with one of our specialists. We will be sure to pass this feedback over to Bobbie.If there is anything else we can help you with in the future, please do let us know. Our contact number is 01908 712 300 and our email address is 'talk-to-us@rightmove.co.uk'. Our office hours are Monday to Friday 9:00am to 18:00pm.We hope that you continue to enjoy using Rightmove.Happy home hunting.Many thanks, Rightmove.
5/5
great service from Lewis
great service from Lewis. Highly recommended. Very professional.
Hello Mr Yates, Thank you for taking the time to leave some lovely feedback for our colleague Lewis, we have a couple of Lewis' in our team but we can believe that both of them offer great service and we will make sure your feedback is passed back.Best wishesBeth
5/5
Thanks
Hi Cas, Thanks for your prompt help with resetting my password...I love Rightmove!All bestShane
Hi Shane,Thank you for your 5 star review.It's great to hear that Caz was able to help you with resetting your password for your account so that you can continue using our website. If there's anything else we can help you with in the future, please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is, 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
A request to customer services to…
A request to customer services to remove photos was dealt with efficiently and promptly.
Hi Brian,Thank you for your 5 star review.It's great to know that your request was dealt with so efficiently and promptly. It sounds like you had a good experience with one of our specialists.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is, 01908 712300.Happy home hunting.Many Thanks,Rightmove
1/5
The guy on the phone was a Huan Ker!!
The guy on the phone was a Huan Ker!!! very bad service!!
Hi Nikolas,We're very sorry to hear this you have had a negative experience when dealing with one of our team members. We're also very keen to get to the bottom of this - could you please reach out to customerservice@vanmildert.net and we can get tot he bottom of this for you.At Van Mildert, we pride ourselves on providing an excellent service to everyone we speak to, and if there are cases where people are unhappy with the service we provide, or feel that they've spoken to a Huan Ker (very funny, Nikolas), we want to investigate this so we can ensure it doesn't happen again.Kind regards,The Van Mildert Team
5/5
Great website with accurate information…
Great website with accurate information and best customer service experience ever - 5 stars!
Hi Elena. Thank you for taking the time to leave us a five star review.It's great to know you received prompt and impressive service from the specialist you spoke with. We're always looking for ways to improve and make home moving easier so we're really pleased you got in touch to share your feedback.Please let us know if we can help in the future and you can always give us a call on, 01908 712300 or, pop us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove.
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Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.