Trusted Agent profile · Ramsden Heath
★★★★★
1,654 reviews across 2 platforms
Hallmark House Downham Road, Ramsden Heath, CM11 1PU
John Hills's office in Ramsden Heath, at Hallmark House Downham Road, is rated 3.8 out of 5 across 1,654 reviews on two platforms, including 2 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. John Hills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ramsden Heath.
Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
1/5
Trustpilotslowest website on the internet
If you want to view overseas properties the Rightmove app will direct you to their website. As others have already pointed out, this has been a steaming pile for weeks now and the grindingly slow performance should be the cause of huge embarrassment to the business. Sort it out and make it usable again!
5/5
TrustpilotRequested internal photos to be removed…
Requested internal photos to be removed after rental back in 2014. This was activated very promptly. Excellent response.
Hi Peter,Thank you for your 5-star review.It's so great to hear the images were removed quickly and you had a great response. If there's anything else we can help with in the future, please dn't hesitate to get in touch on 01908 712300 or talk-to-us@rightmove.co.uk.Happy Home Hunting.Many Thanks, Rightmove.
5/5
TrustpilotVery good special especially eve for…
Very good special especially eve for sorting everything so quickly
Hi Nathan, thanks for taking the time to leave us such a great review. I will be passing your feedback over to the relevant team. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
1/5
TrustpilotRightmove rubbish search draw function
has anyone tried the function to draw your own search area on Rightmove........what a piece of junk
Hi Mike,Thank you for taking the time to leave us a review.I'm sorry that you find the draw a search a piece of junk. I have passed your feedback over to our developers. If there's anything else we can help with, please do get in touch at talk-to-us@rightmove.co.uk or call 01908 712300. Many thanks,Rightmove.
5/5
TrustpilotVery good web site and the customer…
Very good web site and the customer service is excellent (Bobbie). I would recommend to anyone buying or selling a property.
Hi Robert. Thank you for taking the time to leave us a five star review.We're so pleased that you had a great experience with one of our specialists and that your query was dealt with so well. We will ensure that the feedback you have provided us with, is shared with Bobbie. If there's anything we can help with in the future, please don't hesitate to get in touch on talk-to-us@rightmove.co.uk or, 01908 712300.Happy home hunting.Many Thanks,Rightmove.
5/5
TrustpilotCan I thank you to jodie she has been…
Can I thank you to jodie she has been so helpful what a wonderful kind person
Hello,Thank you for taking the time to leave us a 5-Star review.If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300.Happy Home Hunting!Thanks,Rightmove
5/5
TrustpilotVery helpful customer care department
Very helpful customer care department, got back to me via email quickly and with a thorough answer to my query.
Hi Jonathan,Thank you for your 5 star review.It sounds like you had a very helpful reply from one of our specialists and we'll be sure to share your feedback with them individually.Please let us know if we can help with anything in the future. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
1/5
TrustpilotLots of buyers do not receive enough…
Lots of buyers do not receive enough information prior to selecting a property And that is Rightmove responsibility to police agents
Hi Alan,Thank you for taking the time to leave us a review and we're sorry to hear you feel this way.All properties on our website are uploaded and managed by the Estate Agent themselves, it's not something we do for them at all.We aren't a governing body at Rightmove which means we don't have the authority to instruct an agent on how to upload and manage their advertisements. The governing bodies for agents in the UK are, The Property Ombudsman and The Property Redress Scheme who both have regulatory and enforcement powers that we don't ourselves.Although we aren't a regulatory body, we have a specialist Data Quality Team in place that can investigate queries that are raised to them in relation to adverts that don't accurately represent a property in the correct way. You can contact our specialists on dataquality@rightmove.co.uk.Many Thanks,Rightmove
5/5
TrustpilotBrilliant service
Brilliant service! They had to dig in to find the information I required but very committed to helping customers. thanks, Rightmove.
Hi Naveed,Thank you for taking the time to leave us a 5 star review.It's amazing to know you had such a brilliant experience with one of our specialist and we're so pleased we could help with your query.Let us know if there's anything we can do to help in the future and have a lovely Christmas.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotExcellence
I have been very impressed with Rightmove from the initial information process to Laura Neri helping me dealing with online issues. Patience personified and highly professional. Many thatanks
5/5
TrustpilotVery impress with prompt response
Very impress with prompt response, giving these difficult times, when everyone is busy. Also appreciate suggestion provided in the meantime.
Hi Joyce, Thanks for the 5 star review. We are pleased to hear your query was dealt with promptly. If there's anything else we can help with in the future please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy Home Hunting. Many Thanks,Rightmove.
5/5
TrustpilotExcellent Service
Excellent service, fast and efficient and lovely to deal with over the phone. Would highly recommend
Hello Genna, Thanks for leaving such a glowing review of our service, here at Van Mildert we work really hard to make everyone's experience as stress-free as possible and we are thrilled to learn of your positive experience with us.Best wishesBeth
5/5
TrustpilotCompetent and quick service with a…
Competent and quick service with a clear understanding of need and in my case new content insurance.
Hello there, Thank you for taking the time to leave such a wonderful review! I'm so glad our contents team were able to help you out today!Kind regards,Vicki
5/5
TrustpilotReceived very quick customer support from Caz
Received very quick customer support from Caz who was super helpful and efficient - many thanks for your help!
Hi Mr Braithwaite,Thank you for your 5 star review.It sounds like you had a really positive experience with our specialist Caz. We're so pleased to hear how helpful and efficient she was, we'll share your comments with her.If we can help in the future at all, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk or you can give us a call on 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
Trustpilotquick and useful
really quick to get back to me and provided lots of relevant information
Hi Marie, thanks for taking the time to leave us a five star review. We're really glad you found your experience contacting us helpful and useful. If you need to get in touch in future just drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300. Thanks, Rightmove
5/5
TrustpilotCaz took ownership of a problem I was…
Caz took ownership of a problem I was having accessing the site and concluded it quickly and without fuss.
Hello,Thank you for your 5 star review.We're so pleased to hear how Caz took ownership of the experience you were having and was able to resolve it so quickly for you. We'll definitely share your lovely comments with her.If there's anything we can do to help you in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotAmy and the colleagues are really very…
Amy and the colleagues are really very nice, efficient and professional.
Hello, thank you for taking the time to leave such a great review. If you have any further feedback, or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk, or give us a call on 01908 712300 - we'd love to hear from you. Many thanks, Rightmove
5/5
TrustpilotSpeedy service
Caz not only responded to my e-mail promptly, but dealt with my query efficiently and without any fuss. Well impressed!
Hello,Thank you for your 5 star review.It's fantastic to hear that Caz responded to your email so quickly and efficiently. It sounds like the process as a whole was very easy and straightforward for you which we always try to achieve.If there's anything we can do to help in the future, please don't hesitate to get in touch. Our email address is talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks, Rightmove
5/5
TrustpilotGreat
I honestly don’t understand the bad reviews. We found them to be super efficient and friendly with a very quick turnaround.
Hello SB,Thank you so much for your positive review. We are pleased that your experience with Van Mildert has been positive. If there is anything further we can do for you, please feel free to get in touch with a member of our team. Kind regards,The Van Mildert Team
1/5
TrustpilotPlease let me unsubscribe from your inane dross!
Ok, I have just taken the latest count...Unsubscribed 19 times from unsolicited emails...Still keep receiving the same ad generated dross...Please leave me alone!.
Hello Don,Thank you for taking your time to leave us a review.I am so sorry about this, I would really like to look into this for you. Please can you email us at customersupport@rightmove.co.uk and I will ensure that you stop receiving marketing emails from us.I look forward to hearing from you.Kind Regards,Rightmove.co.uk
5/5
TrustpilotA unusual query
I had an unusual query which was dealt with by Caz Thompson Consumer Experience Specialist in a very professional fashion.Perfect.
Hi Peter,Thank you for your 5 star review.We're so pleased to hear you had such a great experience with our specialist Caz and we'll be sure pass your feedback on to her. No matter how unusual the query may be, we always do our best to help.If there's anything you need from us in the future, please don't hesitate to get in touch. Our email address is, talk-to-us@rightmove.co.uk and you can always give us a call on, 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
TrustpilotQuery raised re: display.
Quick, sensible response to question raised in respect of colour of print on coloured background making it difficult to read.
Hi Annette,Thank you for your 5 star review and feedback.We're pleased to hear you had a great response from one of our specialists.If there's anything we can do to help moving forward, please do get in touch. Our email address is, talk-to-us@rightmove.co.uk and our contact number is 01908 712300.Happy home hunting.Many Thanks,Rightmove
5/5
Trustpilot2FA set up
Prompt respond, great experience
Good Morning, thank you for taking your time to give us a review. We are glad you had a great experience. Many Thanks, Rightmove
4/5
TrustpilotVery prompt
Very prompt, clear and easy to deal with. Very good overall
Hello,Thanks for taking the time to leave us such a great review. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Many thanks, Rightmove
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