Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy experience with rightmove has been horrible
My experience with rightmove has been horrible, been in the uk for 2weeks and am being asked for 3 months bank statement and payslip from both me and my wife, is referencing different for couples even when we are using my wife’s account as the primary applicant for our visa.
Henry · 6 September 2022
Agent replied · 13 June 2024
Hello Henry,Thanks for getting in touch to let us know of the experienced you have received going through our referencing process.We are really sorry that the referencing process has not been as smooth as you expected. We can confirm it is standard process to obtain payslips and bank statements to support various forms of income, including employment.We are more than happy to provide more clarity on your application, but in order to protect your data and personal information, we would suggest contacting us directly via referencing@rightmove.co.uk.Many thanksRightmove
★★★★★ 1/5
TrustpilotRIGHTMOVE REFERENCING DEPARTMENT ARE SHOCKING
I’m never experienced such poor and unprofessional customer service from a business especially an FCA regulated business whom never call back and then share personal information with other family members without consent. The referencing department need to review their processes
Craig · 4 August 2023
Agent replied · 13 June 2024
Hello Mr Allan, Thank you for getting in touch with us regarding your recent experience with Rightmove, we are really sorry to hear of your issues with the referencing process. We have reviewed your application and can see you have already spoken with a member of our management team and the data compliance team. We would be happy to discuss any further concerns you have if you would like to contact us via email on rltcomplaints@rightmove.co.uk.
★★★★★ 3/5
Trustpilotgood site but major problem needs…
good site but major problem needs fixing, how do you search without auctions listed, i cant seem to find a way and its ridiculous, this should be a fily=ter and it doesnt seem to be
Paul · 6 December 2023
Agent replied · 13 June 2024
Good Afternoon Paul,Thanks for reaching out.I'm glad to hear that you find the site good overall. At this time, there is no filter for "don't show - Auction". I've passed your feedback to our development team so that they can take this feedback into consideration for future changes to the website.Many thanks again for taking the time to send this feedback over.Kind regards and happy home hunting.Rightove
★★★★★ 5/5
TrustpilotJust had our referencing completed by the lovely Emily!
Just had our referencing completed by a absolutely lovely lady called Emily Kinnea! This is the first time I have done something like this and she went out of her way to help me understand and get it completed.Very prompt and explained everything so understandable, very nice and helpful person.Thank you for all your help Emily!Definitely worth 5 stars.
HelenJane · 9 April 2021
Agent replied · 13 June 2024
Hello Helen, Thank you for you kind words for our colleague Emily, we can imagine the first time you go through referencing, it can be quite a daunting process before you endeavour on that journey and we are thrilled to hear that Emily made it as pleasant and painless as possible. Rest assured your lovely feedback will be passed on to Emily and her manager.Good luck with your new home.Best wishesBeth
★★★★★ 2/5
TrustpilotThe website is very clunky and not what…
The website is very clunky and not what you would expect from such a market leading brand. I keep trying to save a property and I just keep getting logged out. I had to use the app on my phone in the end.
Mark · 5 May 2023
Agent replied · 13 June 2024
Good Morning, thank you for taking your time to review us. I am sorry that you are experiencing this, please email us on talk-to-us@rightmove.co.uk and we will be happy to look into this for you. Many thanks, Rightmove
★★★★★ 1/5
TrustpilotHugely frustrating
Having read all the other reviews below I would have thought that Rightmove would have sorted out their problems on Ipad by now. It is still incredibly slow, won’t load the whole page, takes ages to add filters, it really it quite unusable. Please get this sorted as I’m trying to look for a property as I imagine many others are too. So frustrating.
Jane · 16 September 2019
Agent replied · 13 June 2024
Hi Jane, Thank you for taking the time to leave us a review. We're sorry to hear you have experienced some issues with our website on your iPad. Our specialist team are working closely with our third party provider to get this resolved and fixed. We understand that this is having a negative impact on your Rightmove experience, and we aim to get this resolved as soon as possible. In the meantime we would recommended trying our App which you can download from the App store to continue with your property search. Many Thanks, Rightmove
★★★★★ 5/5
TrustpilotThe Operator Cheryl Hine was OUTSTANDING
The Operator Cheryl HineWas outstanding and went over and beyond with helping me with my list of issues. She really is an asset to your company and one you should consider for future promotion. I had a really amazing experience Thank you for the supportRegards Mark
Mark · 24 January 2023
Agent replied · 13 June 2024
Hi Mark, Thank you for taking the time to leave us a review. I've passed this along to Cheryl and her supervisor, I know she'll be happy to read this!Please do reach out to customersupport@rightmove.co.uk if you need anything else. Thanks, Rightmove.
★★★★★ 5/5
TrustpilotSuch a great service
Such a great service from this organisation. I had the pleasure of dealing with Donna to sort out the insurance we needed, and Megan to sort out our Broadband/TV/Phone service - both ladies were super efficient, friendly and helpful and got us some very good deals. Thank you - highly recommend the services of this company.
Mel · 21 October 2021
Agent replied · 13 June 2024
Hi Mel, Thank you for taking the time to share your experience with us. We are ecstatic to hear both Donna and Megan were not only knowledgeable but friendly and efficient. We always love to hear positive feedback and will pass these comments to the team members who assisted you directly. We hope you enjoy your Broadband; TV & Phone Service package and we are so happy to have helped. Have a wonderful day, Lauren
★★★★★ 5/5
TrustpilotTonicha Hughef took ownership of my…
Tonicha Hughef took ownership of my enquiry and she performed 150% on point! For some reason I could not find a report on my CRM system and could not see it on Rightmove portal and she managed to send report to me ASAP.Thanks a million Tonicha!
Arnaldo · 20 January 2023
Agent replied · 13 June 2024
Hi There, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Tonicha & Rightmove. Thanks, Rightmove
★★★★★ 5/5
TrustpilotChris is the best
Chris is the best! So helpful and brilliant at his job.
Meryl · 1 March 2021
Agent replied · 13 June 2024
Hi Meryl,Thank you for taking the time to leave such a great review about Chris! We're so glad he has been able to help you today, we will make sure to pass this review on to his manager.Thank you again!Kind regards,Vicki
★★★★★ 5/5
TrustpilotChange to Search Area
Search area wasn't accurate; pointed this out and it was done in a jiffy with an answering email.Great customer service!
Drew · 12 September 2024
Agent replied · 27 October 2024
Good afternoon Drew, Thank you for leaving us a 5 star review and for providing this feedback. We're so pleased to hear your query was resolved quickly and you received great service.Please don't hesitate to reach out if you have any further feedback or if there's anything else we can help with.Many thanks,Rightmove
★★★★★ 1/5
TrustpilotPhone call out of the blue and totally…
Phone call out of the blue and totally pressured into accepting something I don`t require or have the full details of.When I received an email confirmation I requested this be cancelled only to be told that I needed to cancel with the actual company due to GDPR.Please be careful.
Caz · 22 September 2022
Agent replied · 13 June 2024
Hi Caz,Thank you for getting in contact with us.We'd like to help you further so if you can get in touch on 01908 712300 or provide some further details to talk-to-us@rightmove.co.uk we can absolutely look into this.Many Thanks, Rightmove
★★★★★ 1/5
TrustpilotI was to be a guarantor for £5k
I was to be a guarantor for £5k. They ignored my income as I was self employed They wanted £31k cash in a current account. I was just short but had 10 times that amount in other readily available assets. They would not pass bme as a suitable guarantor. A total joke. They clearly don't understand finance
RichardParker · 24 July 2021
Agent replied · 13 June 2024
Hello Richard,Thank you for reaching out and providing such valuable feedback.Here at Rightmove Landlord and Tenant Services we endeavour to assess all types of income and work with tenants and their agents to help secure their future homes. I would be very interested in reviewing your application to see how we could improve our services or atleast provide some more clarity into what issues we came up against with your referencing. I am unable to locate your application using the details you have provided, but if you would like to contact me directly via Beth.McGuire@rightmove.co.uk and provide some further information, I would be happy to carry out a full investigation into the referencing carried out.Best wishesBeth
★★★★★ 5/5
TrustpilotWell done Rightmove!!!
As a seller, I found Rightmove prompt in dealing with a query. The issue I raised were considered by an Adviser who used fairness and commonsense in addressing the issue raised firstly in an email. The next day I made a follow up telephone call, she liaised with her colleague in another department and the matter was concluded in less than an hour.
Katie63 · 26 November 2019
Agent replied · 13 June 2024
Hi Katie,Thank you for taking the time to leave us a 5 star review.We're so pleased to hear of the experience you had with one of our specialists and we'll make sure your feedback is passed on.If there's anything we can do for you in the future, please give us a call on 01908 712300 or, send us an email on talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove.
★★★★★ 5/5
TrustpilotRich at customer support
Rich at customer support resolved an issue for me that i initially though would be impossible Thank you
MW · 11 October 2024
Agent replied · 27 October 2024
Hi, thanks for taking the time to leave such a nice review - it really makes a big difference.This has been passed along to Rich, I'm glad to hear you had a good experience.Don't hesitate to get in touch again if there's ever anything we can help with.Many thanks,Rightmove.
★★★★★ 1/5
TrustpilotI am getting this error mesage
I am getting this error mesage. It has been going on for 4 days. Nothing I try has worked. Cleared cache, allowed cookies tried logging in with Chrome and without chrome. Searched on Google and there seems to be a problem and other people are affected too.This site can’t be reached The connection was reset.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_RESETThanks
Chezray · 11 November 2018
Agent replied · 13 June 2024
Hello,Thank you for taking your time to leave us a review.I would really like to look into this for you. Please can you email us at customersupport@rightmove.co.uk advising us of the device you are using and a screenshot of the error and I will get this looked into.I look forward to hearing from you.Many thanks,Rightmove.co.uk
★★★★★ 4/5
TrustpilotRight move...better than some
Me and my Fiance got a place through this site, way better than zoopla to be honest, the phone app could do with some additional filters but it is one of the best.edit: App can add a filter to remove flat shares in your searches - this should be a basic filter but it appears to not be available, you can only include but not remove
Matt · 7 November 2017
Agent replied · 13 June 2024
Hi Matt,Thank you for your response and thank you for this feedback.I will certainly pass on your feed back to our developers to look into.Kind Regards,Rightmove.co.uk
★★★★★ 4/5
TrustpilotThanks to RightMove
Thanks to RightMove, I was able to move to Spain without problems. They made the whole process easier.
Sarah · 8 October 2024
Agent replied · 27 October 2024
HI Sarah, thanks for taking the time to leave a review. Its wonderful to hear about your experience. All the best in your new casa! Many thanks, Rightmove.
★★★★★ 1/5
TrustpilotWrongly advertised house. Terrible
1. You have advertised my neighbours property as mine.
Laurence · 23 January 2026
★★★★★ 1/5
TrustpilotAbsolutely irresponsible company
Absolutely irresponsible company. Who does not take responsibility for her actions and words. A shame!!!Terrible experience, ignored, employees do not communicate. I will never contact you again.
Laura · 1 May 2024
Agent replied · 13 June 2024
Hi Laura.We're sorry to hear about the experience you had. We'd like to look into this, can you please reach out to Rightmove at talk-to-us@rightmove.co.uk, with any details of your contact and we will look into this. Thanks, Rightmove
★★★★★ 5/5
TrustpilotJust as good as last year
Came through to us as our (rent guarantee) policy was coming up for renewal. Told us that they were now part of RightMove. Told us the new (improved) T&C's and the premium. Very quick, very simple, very clear. Probably the same people working from the same offices as last year; just as polite, just as efficient.
Anon · 24 August 2021
Agent replied · 13 June 2024
Hello,Thank you so much for reaching out to provide feedback for our pricing and service. You're right we are still the lovely northerners you have grown to love with all the charm of Rightmove. We hope you continue to enjoy our competitive pricing and customer service.Best wishesBeth
★★★★★ 2/5
TrustpilotLike Rightmove but I find it really…
Like Rightmove but I find it really annoying and misleading when they fudge the ‘added on’ date for a property. I’ve been keeping an eye on the Isle of Wight property market and there a several properties that have been on for ages but have added on dates that don’t reflect how long they have actually been listed.
Borletti · 30 March 2021
Agent replied · 13 June 2024
Hello,Thank you for taking the time to leave us a review.I'd like to take a look into this further. Please could you email us at talk-to-us@rightmove.co.uk or call us on 01908 712300 with more information? Many thanks,Rightmove.
★★★★★ 5/5
TrustpilotBrilliant!!
Brilliant!!! Donna was so helpful and lovely to speak to:)
Kay · 26 March 2021
Agent replied · 13 June 2024
Hello Kay, Thanks for reaching out and leaving some helpful feedback about our colleague Donna. It's always nice to hear our staff are making your experience a pleasant one. We will pass this feedback on to Donna, I'm sure she will be happy to hear it.Best WishesBeth
★★★★★ 5/5
TrustpilotAbsolutely amazing
Absolutely amazing. Especially Nikita
Vanessa · 7 April 2022
Agent replied · 13 June 2024
Hello, thank you for taking the time to leave us such a great review! It's so nice to hear you've had a positive experience with Nikita. We'll make sure they receive your feedback. Many thanks, Rightmove
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