Every review we hold for the Ramsden Heath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTook £250 off my son and declared his mother too poor to be a guarantor
I was asked to be my son’s guarantor - I sent proof that I had immediate access to £25000 and £21000 other income but they decided I was too poor to be his guarantor! Not only did he lose his flat they took £250 for their services! Do not be tempted to act as a sponsor unless you’re mega wealthy! I own my own home with no mortgage, have savings and guaranteed income and sent proof. I have complained but haven’t heard back in 2 weeks
Julia · 27 November 2023
Agent replied · 13 June 2024
Good Afternoon Julia,Thank you for taking the time to send in a review. We would like to look into this for you, can you please email talk-to-us@rightmove.co.uk with your full name and the address of the property this was regarding? We can then look into this further. Many ThanksRightmove
★★★★★ 5/5
TrustpilotVery good service and able to read the…
Very good service and able to read the complaint with an open mind.Rightmove give an honest answer to some difficult questions and concerns raised.I would certainly recommend Rightmove as a portal and as a guide to help resolve many problems with some of there clients and estate agents. Good advise was given and taken.Many thanks RightmoveYours John S Smith Msc
John · 11 February 2020
Agent replied · 13 June 2024
Hi John,Thank you for your 5 star review.We're so pleased to hear you received a good service from one of our specialists in relation to your complaint and we'll be sure to pass your feedback on to them.We always aim to point home hunters and home owners in the right direction, and try to put ourselves in your shoes when you've not had the best experience to appreciate the impact this can have on you as an individual.If there's anything we can do to help you in the future, please don't hesitate to get in touch. Our phone number is 01908 712300 and you can also send us an email on, talk-to-us@rightmove.co.uk.Happy home hunting.Many Thanks,Rightmove
★★★★★ 1/5
TrustpilotNeed to have more criterias to choose…
Need to have more criterias to choose from. I find your platform very hard to use. Needs to be more flexible. For example. 1)When I search for a house to buy, I would like the option to exclude holiday homes2) When I search for a house, I would like the option to exclude mobile homes. 3) When I rent I would like the option to choose properties that would allow pets. Force estate agents to stipulate this rather than wasting allot of time searching. Rigtmove - You need to think outside the box so that people can have better experience using your plateform.
N · 24 November 2023
Agent replied · 13 June 2024
Good Afternoon,Thank you for taking the time to reach out.I've passed your feedback in regards to filters for these types of homes and for the pet filter on the site, along to our development team so that they can take this into consideration for future changes to the website. I really appreciate you taking the time to leave us this review, as it helps us to improve the site for home hunters like yourself!Many thanksAlex
★★★★★ 5/5
TrustpilotKaty Vernon was extremely helpful and…
Katy Vernon was extremely helpful and superb to communicate with. Very happy customer.
James · 8 November 2024
Agent replied · 13 June 2024
Hello, Thank you for taking your time to write your review. I have shared your feedback with our development teams so they can take this into consideration in the future, Many thanks, Rightmove.
★★★★★ 5/5
TrustpilotFriendly, helpful - 10/10 would recommend!
Van Mildert helped us recently with our tenant referencing and our contents/tenant liability insurance. Whenever I phoned, the staff couldn't be more friendly or helpful! Donna dealt with my particular case and I can't recommend her highly enough. She made the process clear and seamless. Thank you Van Mildert for making a flat move stress free!
Chloe · 24 February 2021
Agent replied · 13 June 2024
Hi Chloe,Thank you so much for taking the time to leave us such a kind review! I'm so pleased Donna was able to help you out and get you set up with your insurance!Congratulations on your new flat!Best wishes,Vicki
★★★★★ 5/5
TrustpilotQuick, helpful and & polite replies
Quick & polite replies and helpful solutions.
Bee · 20 May 2026
Agent replied · 6 June 2026
Hi Bee,
Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
★★★★★ 1/5
TrustpilotWaste of time
Waste of time . Most are student accommodations and the others don't respond. Why can't I put a application into right move and they actually help me get a place to live so I'm not wasting my time writing to people that never respond. I'm a good tenant that pays his way with no problems and yet I can't get somewhere to live because I have a dog that is better than a student and quieter and cleaner. People are really heartless.
Lee · 16 November 2023
Agent replied · 13 June 2024
Hi Lee, Thank you for taking to leave your review. We're sorry to hear of the experience you had with Estate Agents not responding to you. At Rightmove we're not Estate Agents, we're an online website for Estate Agents to advertise their properties, we have no involvement in the renting process as we're not agents ourselves. Please get in touch with Rightmove directly on 01908 712300 or, email us at talk-to-us@rightmove.co.uk and we can look into the emails you have previously sent and also help in your search going forward. Thanks Rightmove
★★★★★ 1/5
TrustpilotTotal waste of time
Properties will be seen, enquiries will be made. Next email will be, we are sorry.
Claudia · 17 March 2026
Agent replied · 6 June 2026
Hi Claudia,
Thanks for taking the time to leave a review.
Rightmove is a platform that independent estate agents use to advertise property, as such when you are enquiring about a property your are not communicating with Rightmove, you are communicating with the agent who is advertising the listing.
I appreciate how disappointing it can be to enquire about a property to discover, this can happen in a competitive property market.
However, if this is consistently happening with a particular agent, if you contact us with some specific details we can look into that.
We can be reached at talk-to-us@rightmove.co.uk
Many thanks, Rightmove
★★★★★ 5/5
TrustpilotGuy provided excelent customer service
Guy provided excelent customer service. He was Extremely helpful, paciente, kind and reassuring along the referencing process which isn't easy and can be rather stressful at times.Guy made the process seamless. Excellent professional, great customer service manners, and very swift response. Congrats Guy and a massive thank youIlda Miranda
Ilda · 25 April 2022
Agent replied · 13 June 2024
Hi Ilda, thanks for taking the time to leave us such a great review. We really appreciate your feedback and I have passed this over to the relevant team.If you have any further suggestions or feedback, please do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotClear instructions and easy to follow…
Clear instructions and easy to follow through over the phone. Chloe was very helpful thank you.
Charlotte · 16 September 2024
Agent replied · 27 October 2024
Hi Charlotte, Thanks for taking the time to leave such a nice review. I have passed this to Chloe.Do get in touch again if there's ever anything we can help with.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotReposting the delisted property
I engaged Genesis City to sell my property on Rightmove earlier this year, but after deciding not to proceed, I informed them to delist the property on June 22, 2023. To my dismay, I discovered the property reposted on October 4, 2023. Upon notifying Genesis City on October 25, 2023, they attributed it to a possible system error, stating they were investigating internally and reaching out to Rightmove. Despite their assurance, I've received no updates, leaving me uncertain whether the issue lies with Rightmove or an error on the part of this property agency.
B · 10 November 2023
Agent replied · 13 June 2024
Good Afternoon,Thank you for taking the time to leave a review. I am sorry to hear that you've had this experience.So we can investigate this further for you, please can you send the property details over to our Specialist team on the email dataquality@rightmove.co.uk.The data quality team will then pick this up and take action accordingly.Many thanksRightmove.
★★★★★ 5/5
TrustpilotThank You Chris!
I had a referencing process with Rightmove recently. But thanks to Chris he dealt with my case quickly. Thank you so much Chris!
Melih · 9 May 2024
Agent replied · 13 June 2024
Hi Melih, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Chrissy and the Rightmove referencing process.If you need anything else, please get in touch at 01908 712300, or email us at talk-to-us@rightmove.co.uk Thanks, Rightmove
★★★★★ 5/5
TrustpilotPhone call from Rhea regarding insurances
Spoke to Rhea today who called to arrange insurances for my new home, she was very friendly and professional from the beginning, providing clear information for me to be able to make my decisions to suit my needs and requirements.Thank you Rhea
Simon · 4 January 2023
Agent replied · 13 June 2024
Hi Simon, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rhea and Rightmove. Thanks, Rightmove
★★★★★ 5/5
TrustpilotGary Thompson helped my daughter and I will never forget it
My dear daughter, son-in-law and granddaughter lived in a house in Arnold which had various problems with it, and wasn't being sorted out by the landlord or the relevant companies.My daughter contacted Gary Thompson who listened to her story and helped her. My daughter, son-in-law and granddaughter are in a much better house, and they are much happier. Gary Thompson is a good listener. Being a good listener is a great strength. God bless Gary Thompson.
Cathy · 22 October 2022
★★★★★ 1/5
TrustpilotBully's and arrogant!!!
Jack · 10 June 2026
Agent replied · 25 September 2026
HI Jack,
Thanks for leaving a review.
We're sorry to hear of your frustration.
We would like to to talk to you in more detail to understand your concerns. If you would like to do this, we can be reached at 01908 712 300.
Many thanks,
Rightmove
★★★★★ 5/5
TrustpilotThe best property search website
Rightmove is the most user friendly and useful property search website, and the most efficient way to start looking for properties and to find The One. I particularly like the filters and the map drawing feature. Two suggestions for improvement: add a filter to search by floor size, and add a filter to search by £s per square foot.
Michael · 26 November 2019
Agent replied · 13 June 2024
Hi Michael,Thank you for taking the time to leave us a five star review.We are really pleased you think our website is user friendly and the most useful property search website for you. We hope you continue to enjoy using Rightmove for all your property search needs.Feedback is something that's very valuable to us and we're always open to suggestions. I will ensure your suggestion regarding being able to search for the size of a property, is passed over to our development teams. If you think of any other suggestions you would like to let us know about, we would really love to hear them. Our contact number is 01908 712 300 and our email address is 'talk-to-us@rightmove.co.uk'. Our office hours are Monday to Friday 9:00am to 18:00pm.Many thanks,Rightmove.
★★★★★ 5/5
TrustpilotI purchased a VERY large sofa
I purchased a VERY large sofaThrough the doors it just wouldn't fitBut thanks to Tony and JordanThey battled,they never did quit!They're the friendliest courteous fellasAnd I'm positive you will approveIf you want a perfect removal jobI Highly recommend RIGHT MOVE!!!!
Janice · 4 March 2023
Agent replied · 13 June 2024
Hi Janice, Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with the removal company, Please can you tag the company that you used inorder for them to see your review. If you need anything else, please get in touch at talk-to-us@rightmove.co.uk or 01908 712300. Thanks, Rightmove
★★★★★ 5/5
Trustpilotreally helpful and easy app to use
Esther · 7 May 2026
Agent replied · 6 June 2026
Hi Esther,
Thanks for taking the time to leave a review.
It's great to hear you enjoy using our app.
If you ever have any thoughts on how we can make it even better, please feel free to reach out at talk-to-us@rightmove.co.uk.
Happy home hunting!
Many thanks,
Rightmove
★★★★★ 1/5
TrustpilotUsually Rightmove is very good but just…Rightmove Hangs
Usually Rightmove is very good but just recently it just hangs and freezes. This has been going on for a few days now, as other people have experienced this problem l'm surprised Rightmove haven't sorted out the problem. Rightmove are you making changes to your site. Please get this problem sorted so we can all enjoy the site again.
Ron · 28 July 2019
Agent replied · 13 June 2024
Hello Ron,Thank you for taking the time to leave us a review.We are really sorry about this and would like to look into this for you.So that we can look into this, please can you email us at talk-to-us@rightmove.co.uk and advise us of the device you are using and the browser you are on?We look forward to hearing from you.Many thanks, Rightmove
★★★★★ 1/5
TrustpilotNot a helpful site for sellers
Emailed rightmove to ask if there was any chance the date listed could be changed as my property had previously sold and then the sale fell through. Advised by estate agent that not enough time had passed so they couldn't do anything. Not happy with the response from rightmove stating that the only way this could be changed is if the property was marked as 'sold stc' for over 7 wks and they needed notifying within 5 working days - I only discovered this was an option 2 months later after speaking to a friend! They also had the cheek to suggest I reduce my price by 2%! My house is still on sale and I believe it is being affected by rightmove's 'date first listed' (6th Apr) as people will be looking at that and assuming there is something wrong with my property. We are now getting ridiculous offers from people who see that as an opportunity to negotiate a much lower price. Not a very helpful site for genuine people trying to sell their house!
S · 26 September 2023
Agent replied · 13 June 2024
Good afternoon, thank you for getting in touch and for taking the time to leave us a review. Best wishes, Rightmove
★★★★★ 5/5
TrustpilotCustomer service excellence
Amy has been first class in dealing with our referencing application. Answering any questions with clarity and expertise, as well as being on the ball with following things up and completing the process in a professional and swift manner. A credit to your team! Steve Hand
Stephen · 10 June 2022
Agent replied · 13 June 2024
Hi Steve, thanks for taking the time to leave us such a great review and I will be passing your feedback over to our referencing team. If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300 - we'd love to hear from you. Thanks, Rightmove
★★★★★ 5/5
TrustpilotChloe was very helpful with helping me…
Chloe was very helpful with helping me make changes to the admin section of Rightmove. thank you Chloe!
Alex · 10 July 2024
Agent replied · 23 August 2024
Hi Alex,Thank you for taking the time to leave us a review.It's wonderful to hear about your experience with Chloe and Rightmove.If you need anything else, please get in touch 01908 712300, or email us on customersupport@rightmove.co.uk Thanks, Rightmove
★★★★★ 1/5
TrustpilotAbsolutely HORRENDOUS experience today!
Absolutely HORRENDOUS experience today!I was at the estate agent and had only 2 hours to apply for a property that I really liked. I couldn't go home so went to the library instead. I managed to log into my right move account no problem however once I had filled out the application and tried to send it Right Move refused to send the application unless I 'verified' my email first (since I am already logged in why on Earth would this be necessary)???The problem is that I am not at home so didn't have access to my password book, I therefore couldn't log into my email account on the library PC.I did have access to my email on my phone but as its an old phone I can't open links on it. Plus, typing out the ridiculously long URL onto the PC didn't work either.I called customer services and the first girl promptly hung up on me, the second said that this was a 'security feature' and that there was nothing she could do!I'm a member of over 20 Cryptocurrency sites and they have enough common sense to realize that sometimes people forget their email log-in details so they send you a text code (why doesn't Right Move have any sense like this)???So bottom line is I may miss out on a property because Right Move refuses to let me send an application from my own account. It's not like I am trying to withdraw $20,000,000 in gold for goodness sake, I am only trying to apply for a property, so citing 'security measures' as an excuse to lock me out of applying for houses on an account I am already logged into is [quite frankly] Orwellian and outrageous!Avoid this shower of time wasters...!*** UPDATE ***Notice how they always cite 'security reasons' and 'fraudulent activity' to effectively lock people out of their accounts...?However, all one is doing is applying for a house, this hardly qualifies as being fraudulent does it? In any case, I never got the house and lost out on the chance to apply! They never once apologised for this and I DID call in and was told a manager would phone me back, but [surprise surprise] they never did, because they couldn't care less!Whenever a [so called] security measure stops the owner of the account from actually applying for the house then surely you know that their 'security measures' aren't working as intended and are a complete and utter failure!These scumbags couldn't care less!
Lee · 8 September 2023
Agent replied · 13 June 2024
Good Afternoon Lee,Thank you for your review.This verification process is in place when you submit a lead for the first time or haven't sent a lead within the last year. The primary purpose of our verification process is to ensure the quality of leads and to prevent fraudulent submissions through our database. I appreciate that the verification process can be frustrating however, it is a necessary measure. I would like to assure you that once you've verified yourself, you shouldn't need to do this regularly.Thank you for sharing your feedback around an SMS verification code, this has been passed onto our developers to take into consideration.If you'd like to discuss this further, we'd be happy to look into this or give you a call. Kind regards, Rightmove.
★★★★★ 1/5
Trustpilotcan't search for mutliple property…
can't search for mutliple property types. this is a VERY BIG STEP BACKWARDS !!!! we're not all property tycoons looking for our next mansion.
John · 5 December 2025
Agent replied · 25 December 2025
Hi John,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your frustration with the search experience.
We understand how important it is to be able to select multiple property types right from the first page, and we appreciate you highlighting how this impacts your search.
Your comments about filters not behaving as expected, such as still seeing house shares or retirement properties even after excluding them, are also extremely valuable.
This isn’t the experience we want you to have. If you do encounter this again, please contact a technical specialist at talk-to-us@rightmove.co.uk, and we’ll be happy to investigate further with you.
Our team is actively reviewing the search flow, and feedback like yours helps us identify where improvements are needed. We’re already looking into restoring key functionality and improving the accuracy of results so that the filters work exactly as intended.
We’d love the chance to make this right and improve your experience, but we completely understand if you want to explore other options in the meantime. If you’re willing, any additional details you can share about the filters you used would help us investigate further.
Thank you again for your honest feedback; it genuinely helps us improve.
Thanks, Rightmove.
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