Every review we hold for the Ramsbottom office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuperb service received by the whole team, so friendly and on the ball! Leila went above and beyond from taking fantastic photos to securing a purchaser and a smooth sale. I was kept informed throughout and there was always someone available to answer any questions. Made the process of selling my house stress free, thank you! I would definitely use Charles Louis again!PositiveResponsiveness, Quality, Professionalism, Value
Denise · 24 August 2022
Agent replied · 23 August 2024
Thank you so much for your 5 star review hope all is well and happy in your new home 🏡 all the best …
★★★★★ 5/5
GoogleTop class service from Charles Louis Homes. Partners Zoe & Jamie are personable, knowledgeable & unstuffy. We sold our house to the first viewer.
Unfortunately although we were only in a chain of 4, progressing our move was far from easy due to poor compliance at one end of the chain. Special mention must be made of Helen Grieve who regularly updated us & worked tirelessly, including outside office hours. We cannot praise her enough for her dogged determination to achieve our sale & purchase.
Sharon · 9 November 2024
Agent replied · 23 December 2024
Hi sharon
it was a pleasure to meet and help you sell your property.
All the best for the future and you know where we are in the future. Good luck and take care
kind regards zoe & all the team
★★★★★ 5/5
GoogleAlthough I have not bought a property through Charles Louis yet.
I have to say Kirsty has been incredibly helpful, informative and professional. 5 Star. Many Thanks Peta
FMP · 6 December 2024
Agent replied · 23 December 2024
thank you for you kind words and hope we can deal with you in the future
thanks charles louis team
★★★★★ 5/5
GoogleI was so impressed with Charles Louis Estate agents from the start. James and Zoe were extremely professional, friendly and knowledgable about the current property market. Leila became my main contact and she was excellent. Regular updates and responding to messages promptly made the whole selling process stress free. I would highly recommend Charles Louis Estate Agents. Thank you to the whole team.
Ruth · 24 August 2022
Agent replied · 23 August 2024
Thank you for your review Ruth! We are so glad we could help you and wish you well for the future!
★★★★★ 5/5
GoogleCharles Louis and in particular Jamie and Zoe have been fantastic, they have been so professional, supportive, kind and they always kept us up to date, so we never had to chase anything, which made the whole process much easier than any move we have done before.
Thankyou very much
Lisa · 24 August 2023
Agent replied · 23 August 2024
Thank you for your review and hope your happy in your new home 🏡 xx …
★★★★★ 5/5
GoogleGreat Estate Agents. We have recently sold our house and they did everything for us. They kept us informed through out the sale and it all went smoothly. Took a lot of stress out of selling a house. All the staff were very friendly especially Zoe, James & Leila who we dealt with most of the time. Would highly recommend.
Valary · 24 August 2022
Agent replied · 23 August 2024
thank you val and good luck for the future
★★★★★ 5/5
GoogleThank you to Alex from the Mortgage Team that helped us explore the options for re-mortgaging to do some home improvements. We ended up extending with our current lender, which Alex arranged very quickly! It was also good to get advice on what else was ‘out there’ on the market across the different lenders.
Highly recommend Alex’s services.
Dr · 9 November 2024
★★★★★ 5/5
GoogleWe recently sold our home with Charles Louis and I could not recommend them enough. Zoe, James and Helen did a fantastic job from start to finish. The photos and marketing looked superb. Viewings were well organised and feedback was always requested with leads followed up in a timely manner. Once our sale was agreed Helen did a brilliant job despite one or two issues along the way. Her persistence absolutely paid off and the sale completed as we had hoped for. We have bought and sold numerous houses in the area over the last ten years and I can honestly say I would only ever use Charles Louis in the future. Thanks for everything.
Matthew · 24 August 2023
★★★★★ 5/5
GoogleI would highly recommend Charles Louis Homes.They were fantastic in helping me sell my late mum's house, taking care of all the viewings, so it was hassle free for us. They couldn't have been more professional, but with a caring manner with a great intuition for finding the right buyers for the property. Totally putting our mind at ease. Superb service thank you James and Zoe.
Susan · 24 August 2021
Agent replied · 23 August 2024
Thank you so much for review and was a pleasure to work with you
Take care 😊🏡 …
★★★★★ 1/5
GoogleJust been to see a “must see”, massively overvalued property, it was in a shocking condition, didn’t meet the description, the estate agent said they only got the keys this morning- so how did they value it? Badly, not worth anything near the ridiculous £320k they want for a building they’ve never seen. Worst case of breach of advertising standards I’ve seen in a long time. What you can’t see is it absolutely stinks. Avoid.
Elizabeth · 22 September 2024
Agent replied · 22 October 2024
We are extremely disappointed to hear you feel so strongly about your viewing of this property.
There are several factors regarding this viewing, which our Managing Director has contacted you directly about to explain and / or apologise for.
Within the Ramsbottom business community we are fortunate that issues are usually resolved amicably and without perceived malice. We are disappointed that on this occasion we were unable to achieve this with yourself and can only assume that in your business minor issues do not occur, and that strongly negative reactions are the norm.
We are also fortunate that the vast majority of Charles Louis clients are extremely satisfied with our service and offering. A review like this is a complete anomaly, and in no way representative of our service, offering or commitment to clients. This is reflected in the reviews we receive daily, and the many references from our residential and commercial client base.
★★★★★ 5/5
GoogleI recently purchased a house with this estate agent. I thought they were excellent. Zoe and James were a pleasure to deal with. James was always available and very reassuring during what can be a stressful time. James was really helpful with issues that came up on the survey providing local trades people and giving advice. They are clearly very experienced. Highly recommended.PositiveResponsiveness, Professionalism
Emma · 24 August 2021
Agent replied · 23 August 2024
Thank you Emma hope you are settling in well to your new home 🏡 😊 …
★★★★★ 5/5
GoogleI had a brilliant experience with Charles Louis Homes. Hannah was incredibly helpful, professional and friendly throughout the entire process. Making sure everything was straightforward and keeping me updated. Highly recommend!
Ali · 16 August 2025
★★★★★ 5/5
GoogleMy husband and I had a wonderful experience using Charles Louis as our Mortgage Broker. We were first time buyers so unfamiliar with the house buying process. Charles Louis were always easy to get in contact with and able to answer our many questions. Special thanks to Alex, James, Michelle and Zoey. We couldn't be happier in our new home!PositiveResponsiveness, Professionalism
Julia · 24 August 2021
Agent replied · 23 August 2024
Thank you and congratulations on your new home 🏡 …
★★★★★ 5/5
GoogleRight from the initial house viewing, we were really impressed with the professional but personal service provided and this continued right through to completion of our sale and purchase. James and Zoe were always easily contacted and made the effort to quickly follow-up on queries. We are very happy with the outcome and would certainly recommend using Charles Louis.PositiveResponsiveness, Professionalism, Value
James · 24 August 2021
Agent replied · 23 August 2024
Hi James, hope you are settling in to your new home and are very happy. All the best and thank you for your kind words, i'm sure ill see you round the village :) zoe 🏡😊 …
★★★★★ 5/5
GoogleAbsolutely lovely service from the whole team, specifically Helen who was a pleasure to talk to and always very helpful throughout the whole process of purchasing my house. On two occasions they stayed late for me to attend an evening viewing and to collect my keys. Very helpful with any questions I asked and information I required. Would always highly recommend for anyone wanting to buy a home.
Jam · 7 November 2024
Agent replied · 23 December 2024
Good morning
thank you for your lovely review. it was a pleasure to deal with you and all the best for the future
kind regards zoe and all the team
★★★★★ 5/5
FacebookA Brilliant Experience from Start to Finish!
Buying our first home was a huge milestone, and we couldn’t have asked for a better team to guide us through it than Charles Louis Estate Agents. From the very first viewing to the final exchange, they were nothing short of exceptional!
Professionally, they were on top of everything. Communication was clear and prompt, questions were always answered patiently, and they made what could have been a stressful process feel smooth and manageable. Their local knowledge and attention to detail gave us so much confidence at every stage⭐️
If you’re looking for an estate agent who is not only professional but also warm, dedicated, and truly invested in your journey, look no further than Charles Louis. They’re a rare find!
Thankyou to everyone from Freya & Rufus ✨
Freya · 8 July 2025
★★★★★ 5/5
GoogleLiz & myself cannot thank the team at charles Louis for their dedication and hard work, everything went easily and seamlessly, when others tried and failed us they did the job.
Special thanks to Helen, Zoe and Jamie.
Alan · 19 April 2025
★★★★★ 5/5
TrustpilotBrilliant service from probably the…
Brilliant service from probably the most efficient and friendly Estate Agents in the North West. Their service and Arial pictures via a Drone, which was included in the price and not an expensive extra really made an impact. Available 7 days a week and even out of office hours puts them miles ahead of any other Estate Agents. In my opinion, don't even bother asking other Estate Agents, just go to the Best, Charles Louis. Also they sold my daughter's house for £40,000 more than a rival Estate Agent valued it at. We will definitely use again, if ever we move.
Steve · 21 June 2025
★★★★★ 4/5
GoogleThanks for helping with the sale of my property!! Everything went smoothly and supported me every step of the way.
Steven · 15 October 2025
★★★★★ 1/5
Facebookthe way they’ve spoken to my friends mum tonight was absolutely disgusting after her arranging to go and pickup her belongings from an address they manage, the constant texts he’s been sending all night are like something from an uneducated boy who’s either angry or heavily intoxicated. Unbelievable and very unprofessional.
John · 12 February 2026
★★★★★ 5/5
GoogleA big thank you to Jamie and Zoe at Charles Louis , the marketing of my property was second to none as was the service I received from the team at Charles Louis . I would recommend anybody selling your home to give them a call.
Chris · 24 August 2022
Agent replied · 23 August 2024
Thank you for your lovely review and hope your very happy Chris x
★★★★★ 5/5
FacebookIf you are looking to sell your house I would highly recommend Charles Louis. Recently had to sell my late father’s home and I found Jamie, Zoe ,Helen and the rest of the team to be attentive, professional and friendly. Kept me updated throughout the process and answered any concerns I had. A great experience from initial valuation to final completion.
Gill · 21 September 2025
★★★★★ 5/5
TrustpilotBrilliant service and friendly Estate…
Brilliant service and friendly Estate Agents . Their service and Arial pictures via a Drone, which was included in the price . They are Available 7 days a week and even out of office hours puts them miles ahead of any other Estate Agents. In my opinion, don't even bother asking other Estate Agents, just go to the Best, Charles Louis. Fantastic service.
Siobhan · 30 August 2025
★★★★★ 1/5
FacebookVery unprofessional, was shocked at the messages my friend received from a man called James which were insulting and very unwarranted- never mind unbelievably unprofessional….
Sadly there is not an option to upload images but they will get uploaded to Reddit and Trust Pilot.
Flower · 12 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.