Regal Estates reviews

★★★★★ 5/5

Google

Izzy, Conor and Zaira are all excellent and you're in good hands with these guys. Partner and I were in a bad situation with a previous move, and these guys were understanding, patient, honest and proactive in helping us resolve our issues and move into a lovely house, in a very short amount of time too. Honestly cannot fault these guys, and they were lovely as well.

Ben · 21 June 2023

★★★★★ 5/5

Google

After purchasing my first rental property I called Regal Lettings for some advice and price estimates. Callum and the Regal Team were highly knowledgeable and was a great help. I can’t recommend enough and I will be sure to use Regal’s service in the future.

Luke · 20 August 2024

★★★★★ 5/5

Google

Olivia Markey (Lettings Negotiator) is very prompt with her response and provides very clear updates. She understands the client’s needs and do her best to meet the expectation. … More

Melvin · 18 March 2025

★★★★★ 1/5

Google

Stay away from this company and I would not let from this agency. I rented a property from them back in August the year before last. I was told the property would be clean when I moved in it was very dirty. They had professional cleaners in the same time as my removals. I had the worst move and caused me lots of stress. All the property had pictures of the damage the previous tenant had left, when I moved out they tried to say I caused the damages. I have pictures and videos on how I left the property. I have been trying to get my deposit back for nearly 5 months. My deposit is with a company called Kent deposits - (Richelle Banks) they are useless Im in the process of taking this company to a small claims court. They used every excuse in the book not to pay me even saying I didn't pay my water bill. I proved I did so did the water company, they charge massive fees. My deposit was 1200 imagine how many people they do this too. This company is not on trustpilot as they can not be trusted. All this stress was caused when I was pregnant, and also when I had my baby. I have a business would never treat any human how bad I have been treated. Companies like this that rip off hard working people.NegativeQuality

Cheree · 21 June 2021

★★★★★ 5/5

Google

Super team of professionals dealing with my property. Gives me piece of mind knowing that it’s in safe hands while I live abroad. Thanks regal.

Mark · 25 April 2025

★★★★★ 4/5

Google

I have had an association with Regal Lettings since 2012 when I first rented in the Boathouse, Victory Pier. I intend to rent out my apartment at Marina Heights later in the year and Zaira and Regal Lettings will always be my first "port of call" for advice about my letting options and for their letting support service, which is always a comfort knowing that your property is being properly managed and looked after in your absence!PositiveResponsiveness, Professionalism, Value

Robert · 21 June 2021

★★★★★ 1/5

Google

Worst lettings agent in kent, they don't honour the management fee, and look after your property as suppose to, They think it is acceptable for the tenants to damage and leave your property in a mess when checking out. Do not be scammed in by the zero deposit as they do not pay out. They simple don't care, DO NOT USE THEM

Chef · 21 June 2023

★★★★★ 5/5

Google

Have worked with Regal for the past 4 years or so. Really helpful and efficient team. Have always found reliable and professional tenants for my apartment. Only recommendation would be to improve the photo size on Check In / Check Out Reports through their 3rd party Inventory takers - but other than that, really great company to work with. Highly recommend.

Neil · 21 June 2023

★★★★★ 5/5

Google

As a Landlord for the first time, l must congratulate Regal Lettings for looking after my property for the past 4/5 years and working with me, can l also make a special mention for the staff at Sittingbourne Countrywide office who did the out take of the property for me and were absolutely brilliant thank you.

Valerie · 26 July 2023

★★★★★ 5/5

Google

Very professional service. I had to move out of my previous property quickly and the girls at Regal helped me to find a new property and I was moved within a few weeks. Thank you for all of your help.

Fran · 2 September 2025

★★★★★ 1/5

Google

A previous tenant trying to obtain information regarding the past tenancy (copy of agreement - only..not much) and has been cut off twice by the Rochester and Rainham branches after introducing myself and explaining what I needed. Both branches seemed unwilling to help or interested..perhaps because they aren't making money off of me anymore... Shocking customer service. Disappointing as the whole time I rented with you - the girls who looked after me, were fab. I guess there's been a change in staff - for the worse!

Ashleigh · 22 June 2019

★★★★★ 5/5

Google

Regal have been brilliant holding my hand through my first experience of letting. The team are really professional and are always there when i have even the most silly questions. They have been understanding and supportive and provided suggestions and advice which has given me reassurance and confidence that I made the right decision choosing them for my first letting experience. I would definitely use them again and recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 21 June 2021

★★★★★ 5/5

Google

Having worked with Regal Lettings for the last couple of years, they are truly professional, experienced and the friendliest team you could wish to work with. Always on hand to give their advice along with their vast knowledge of the surrounding area, our flats never stay on the market for very long. We are always kept informed and updated throughout the process with clear, friendly and efficient instructions. Keep up the great work! Michelle @ PFE Ltd

Pink · 21 June 2020

★★★★★ 4/5

Google

Dealt with all the staff mostly Natalie, everyone was lovely, helpful and respectful. Thanks for your help in finding me a new home in a new area. Much appreciated and highly recommended. Shuks

Helen · 21 August 2024

★★★★★ 5/5

Google

I am dealing with Regal Estate Letting for 4 years, they have excellent team , there level of servic is superb by all means especially that i live abroad they are managing my property in an excellent manner very organized very prompt in replying and handling issues superb follow up.

Shatha · 26 July 2023

★★★★★ 5/5

Google

Very professional and friendly in the same time. Very fast replying and answering for any queries. Short time from registering to handle a key.

Lukasz · 23 September 2024

★★★★★ 5/5

Google

Fast and reliable Good customer service

Olaoti · 3 May 2025

★★★★★ 5/5

Google

Amazing service. Maggie kept updated throughout.

Shola · 21 June 2022

★★★★★ 5/5

Google

I have been a client of Regals for many years and once again, Zaira and Natalie have provided a great service - to add they are hard working, knowledgeable and extremely polite.

Sarah · 22 March 2024

★★★★★ 5/5

Google

Services regarding new tenancy arrangements have been excellent, from obtaining details through to viewings followed by completion of new tenant moving in all within acceptable time allowing minimal non-occupancy. Great work Ladies.

Colin · 21 February 2024

★★★★★ 5/5

Google

I have used Regal for a number of years (at least 7!) and found them professional and responsive. They always aim to find solutions that help both landlords and tenants. Kudos to Zaira (and also historically Carla) from the Rainham branch

Nadim · 21 June 2023

★★★★★ 5/5

Google

The team could not be more helpful and professional with the needs of the company for our lettings, they really do try and go that xtra mile .

Lee · 22 March 2024

★★★★★ 5/5

Google

Great professional and super quick service- communication first class and Natalie and Zaira are a credit to the company- once again thank you for all your help. Highly recommend

Peter · 21 February 2024

★★★★★ 5/5

Google

Very professional and attentive. Respond quickly and efficiently to queries.

Abdu · 25 November 2024