Trusted Agent profile
★★★★★
140 reviews across 2 platforms
21, High Street, Rainham, ME8 7HX
Connells Lettings's Rainham office at 21 is rated 4.7 out of 5 across 140 reviews on two platforms, including 139 Google reviews rated 4.7.
Every review we hold for the Rainham office, from every platform, shown as written. First names only.
5/5
GoogleWe rented a 2 bhk property in Rainham, kent area from the Connells group. From the beginning, they were highly helpful and supportive throughout the process. It was smooth and no tension comes in between. We highly recommend Connells to find a property to live in. ❤️
5/5
GoogleI needed help finding a property and Sarina and Kelly were super helpful. Professional and supportive service. Thank you very much. Highly recommend
4/5
GoogleThanks to Rachel & Sophie on the lettings team, both ladies worked relentlessly to find me my new home having been looking for what felt like forever. I will recommend them to anyone I know and they will be my first call if I decide to move again. Thank you both :)
5/5
GoogleVery helpful team and pleasant experience
Thank you for your feedback! Our team is dedicated to providing a pleasant experience and we are glad to hear we could help. Your satisfaction is our top priority. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with Connells! Gillingham/rainham branch got our application and processed everything within a couple of days! Very helpful team! Thank you!
Thank you for taking the time to leave us this amazing 5* review Nancy. Kind regards Lucy, Customer Relations.
5/5
GoogleOur renting process has been smooth and such a good experience, thanks to the kind assistance provided by Connells Estate Agents. Special thanks to Emily Randall and Sarina Hall for your help!
5/5
GoogleReally impressed with Connells throughout the process of buying a property listed by them. Both in terms of the quality of the initial viewing conducted by their agents, and subsequently the close and helpful contact from acceptance of offer through to completion on the property. The availability of mortgage advisors within branch is also really very helpful and takes much of the stress away from property purchasing, particularly as first time buyers with little experience. Thank you to all at Connells for making our experience a positive one.
5/5
GoogleVery good experience, highly recommend. Helpful & proactive people to deal with.
Thank you Peter for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service, friendly team.
Hello Sonny, thank you for your wonderful 5* review! We're thrilled to hear that you found our service excellent and our team friendly. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI cannot thank Damian Gray enough for his help throughout my remortgage. Amazing service and very helpful even through the most stressful stages of the process 100% recommend
5/5
GooglePerfect and seamless process from start to finish with Sophie and the team while renting a place. Nothing was ever a problem and Sophie was always available to answer any questions however big or small . Thanks for everything and would highly recomend .
5/5
GoogleWe were lucky to deal with Connells when looking for a new house. Jade and Rachell were really dedicated and helped us arranging every little detail so we could move in ASAP. We would look for their service again if ever needed.
1/5
GoogleA few times in wanting to view a property advertised with them they fobbed me off. Then having spoken to 3 advisors and logged my information with them. I still manage to get pointless phone calls from them asking what type of property I'm interested in. I hope they aren't like this with everyone.
We are very sorry to hear that you believe the service of our Connells office was not up to standard, please get in touch with us on socialmedia@connells.co.uk if you would like to share more details so we could look into this further for you.
5/5
GoogleI can't quite comment on the value as I'm not a direct customer but having recently purchased a house through Connell's Rainham (Kent) I can honestly say they're a really friendly but professional bunch. It's important to remember that in a house purchase there are many different people involved so it's quite easy to mis-apply blame, but when it came to dealing with Connell's they were prompt, effecient and most of all honest. I felt I was able to have really frank discussions about the process and was ;eft in no doubt that their staff, mostly Jordan, went above and beyond to get the process completed. The process itself was not without issues, but Connell's absolutely saw those issues not as problems but as opportunities to demonstrate their tenacity, attention to detail and overall customer service skills. Would happily recommend in a heart beat!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe (My wife and I) bought our first property through Connells and Damian supported us throughout the process and explaining every of our questions via emails and phone calls with continuous monitoring until the exchange was completed which was very important to us. Amazing service and very helpful even through the most stressful stages of the process 100% recommend.....................
5/5
GoogleWe used Connells' mortgage broker services in the Summer of 2021. Damian made the entire process very straightforward and was quick and responsive.
5/5
GoogleMy experience with Connells in Rainham was very good, especially with the speed of it all going thru. prompt and courteous service. A good experience and friendly helpful staff.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience renting our new house, everything handled super efficiently and great communications throughout
5/5
GoogleWe we are a Bulgarian family with a lot of bitter experience with the estate agencies until we met Jade Johnson from Connells Rainham. She managed to change this: How?She always responded to our emails, explained everything in detail, she managed to do the best for us and for the house owner, which means she has done brilliantly and has done her job in the best and most professional way! Thank you young lovely lady! We wish you a successful career and all the best for the brunch! Ani and Anatoli Dahlevi
1/5
GoogleI'd give this branch 0 stars if it were possible. They made my first time buying experience absolute hell. I'm sure they would sell their dead relatives ashes if it meant they would get some commission. Communication was poor, no one had a clue what was going on. I was conditionally sold to, which is unlawful. I was told if I didn't use a particular solicitor/conveyancer that I would not have my offer accepted. It transpired that my mortgage lender would not work with said solicitor so I had to instruct new ones (where I incurred additional charges through no fault of my own). I have complained to Connells and they have taken no blame in this and refuse to refund my additional incurred charges. The transaction took longer than necessary due to them not having our buyer details listed correctly. They constantly recorded incorrect details and called me on many occasions to question if I had done something correctly because their records were incorrect or not up to date. As far as my research tells me, the rest of the chain were also left in the dark and some members of the chain have also complained directly to Connells. I was ignored on multiple times when trying to contact the agents, the branch manager ignored us when we came to collect our keys, we received no apology for any inconvenience they caused. I would not recommend this branch to anyone, Connells Rainham are a festering cesspit of estate agents.
5/5
GoogleThey have been excellent throughout the process I recommend them 100%. Especially Damian was amazing .
5/5
GoogleWe bought our property through Connells Rainham. Damian Gray supported us throughout the process, back and forth calls and explaining every of our questions, which was very important to us. He searched the best options in the market for us and got the best deal. Really impressed with his services.
5/5
GoogleSarina was great all the way through, went out of her way for me, very professional, thank you so muchPositiveProfessionalism
5/5
GoogleDamian Gray found an efficient solution tailored to my unique circumstance for a suitable mortgage. He was patient and walked me through the process, though a few external obstacles & challenges occurred he persevered all the way through. I would recommend Connells for mortgage brokerage and building insurance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Rainham office has 140 reviews across two platforms: 139 on Google, 1 on Facebook.
Connells Lettings Rainham is rated 4.7 out of 5 across all 140 reviews, and 4.7 out of 5 on Google from 139 reviews.
Connells Lettings Rainham, 21, High Street, Rainham, ME8 7HX.
