Linley & Simpson Pudsey reviews

★★★★★ 1/5

Google

Absolutely disgusting experience with this letting agent. From start to finish, our tenancy was a joke. Every single member of staff at this branch that we have had to deal with has been useless, from the one who initially showed us the property and lied about the furniture to the one who has been dealing with the return of our deposit. We had to deal with an ongoing mould issue, a wrongly plumbed washing machine leading to a burst pipe, ceiling panels having to be replaced due to the shoddy workmanship on the boiler causing a huge leak… the list goes on. Not only have they been absolutely shambolic in their management of the property, they are now illegally withholding my deposit and trying to charge for unlawful cleaning fees which are banned under the Tenant Fees Act 2019. When I called them out on this, they’ve conveniently added on “other costs” which they haven’t disclosed and are now deliberately prolonging the process. They are talking about redecorating the whole property and seeking a contribution to this which is laughable considering they redecorated last year and charged the previous tenant. Evidently they don’t understand what fair wear and tear is. They just want to pocket even more of our money. Please do yourself a favour and avoid the stress of dealing with Linley and Simpson. They don’t even have a proper complaints procedure so all of this is going to The Property Ombudsman

Ciranne · 22 July 2023

★★★★★ 5/5

Google

Alex W attended our property to do a valuation. I would recommend Alex he has a natural flair with people, Alex was very professional, courteous and will succeed with his career. He is an asset to your company. Many thanks for the service.

Jo · 7 June 2022

★★★★★ 5/5

Google

Linley and Simpson Pudsey branch were a great agency and particularly Honor Davage who was really helpful when chasing up our deposit after the tenancy. They were really communicative and friendly :)

Alana · 31 May 2023

★★★★★ 1/5

Google

Appalling, unhelpful and arrogant over a telephone call when enquiring about a property to let. Wouldn’t even put me through to a manager when I requested it. I believe the person I spoke to was called Katie, you really need to work on your telephone manner and interpersonal skills. I wouldn’t use you now anyway and will definitely not be recommending you. I understand why you have such bad reviews. I never write reviews like this but on this occasion felt compelled as I was so astonished at the dreadful customer service. Not even worthy of one star but it wouldn’t let me post it without a rating.

Lisa · 17 May 2023

★★★★★ 1/5

Google

Staff are extremely rude, maybe they have a chip on their shoulder because they are on minimum wage and relying on commission. Minimum wage is even too generous for this bunch of lazy and rude people. Happy to sign you up but when you call with problems they don’t give a flying frog, almost like you interrupted their babbling conversations about what happened in love island and who’s boyfriend cheated on who. The staff stink of Zara perfume and primark clothes driving their finance A1, even worse than their cheap perfume is their stinking attitudes. They rely on the fact that rarely you have a choice of estate agents when you have found the home you want to rent, but if you can avoid and don’t use them.

A · 8 May 2023

★★★★★ 4/5

Google

I have found my experience with Linley and Simpson really good overall, there was a few hiccups at the beginning while waiting for a moving in date, but they have been more than helpful now i’ve moved in! Special thanks to Jack and Lucy! XPositiveResponsiveness, Professionalism

Jessica · 24 August 2021

★★★★★ 5/5

Google

I have sold and bought with the assistance of Alex Woodhouse at Linley and Simpson Pudsey and found him approachable, knowledgeable and professional. I will definitely be using Linley and Simpson for all of my future property dealings. Thanks Alex!

Philip · 7 June 2022

★★★★★ 5/5

Google

Great experience! Alex was very knowledgable and reassuring when showing me around the property and Charlotte was really responsive and went the extra mile ensuring communication was quick and effective! Really quick turnaround whilst dealing with helpful and friendly people!

Curt · 7 June 2022

★★★★★ 5/5

Google

Michelle was super attentive, no question asked was any bother to her. The whole process was done smoothly and stress free. Thank you so much for helping us find our first home

Keelie · 7 February 2023

★★★★★ 5/5

Google

I would like to share my pleasant experience with this estate agent. Especially I would like to extend my gratitude to Ms Michelle Dibb. She provide professional service during the whole time in helping me to secure my tenancy and passing my request to the landlord. She answered my emails in a swift manner and spoke to me over the phone nicely and was very helpful. I would undoubtedly to recommend Linley & Simpson to anyone looks for property.

Shatin · 9 March 2023

★★★★★ 5/5

Google

Can't fault the service we have received! Staff have been very courteous and informative and very pleasant to deal with, all handled sensitively after we found ourselves in a tricky position due to ill health. Really appreciate the service we have received. Taken away a lot of worry and stress that these huge decisions can cause. Emily and Olivia thanks we really appreciate your hard work and commitment to your customers!

Luca · 28 September 2023

★★★★★ 5/5

Google

I am a portfolio investor and have always used Lindley & Simpson for finding suitable tenants and investment property in the Bramley area. Lucy Carr, the Lettings Manager has always been very accommodating and knowledgeable. I now live away and have relied on her to do viewings for me. Her report and observations have always been thorough. I am so fortunate to have met her. As the saying goes, you lead by example which explains why her team members Michelle and Alex are very friendly and efficient with their job.

Leonila · 12 December 2022

★★★★★ 5/5

Google

I recently had my house valued and my experience with Alex Woodhouse (Pudsey branch) was absolutely lovely. He was incredibly professional, patient, and informative. I asked so many questions and he took the time to walk me through every detail (and then some!) to make sure I understood all the finer points of navigating this process further. Could not have asked for a kinder or more knowledgeable agent. Thank you so much, Alex!

Jessica · 30 June 2023

★★★★★ 2/5

Google

Quite a disorganised and lack of communication experience. Promised a phone call back on a specific day still waiting eight days later. My impression is there isn't a personalised customer care experience as they know they will rent a property due to holding group viewings so lack of communication comes in due to confidence of renting. No replies to my queries and have to chase by calling then when I do staff are quick to cut you off the line before even saying goodbye. Overall not a great experience unfortunately.

C · 28 October 2024

★★★★★ 1/5

Google

I called the Pudsey branch today to arrange for a viewing for a property that I think might be suitable for us. I also have a property to sell. I spoke to a lady called Becky, who first thought that the property in question was already sold, it turned out of after some research that it was not sold yet. But finally she “kindly” let me know that they can only arrange for a viewing if my property was already sold and recommended me to find an agent to sell my property (not Linley and Simpson). She practically turned me down. Sellers, if your property does not get sold as expected, it might be that this agency is actually turning down possible offers. I would definitely not sell through them (even if offered :)).NegativeResponsiveness, Professionalism

Andrea · 24 August 2022

★★★★★ 5/5

Google

I've just rented a property with this company. The process was really simple and fast. I really like my new house which is a good value as well. I have done a few viewings with Linley and Simpson before I've chosen the property I wanted to rent. The viewing was really nice and Alex who showed me at least around 3-4 properties was very welcoming and has answered all my questions. I'd definitely recommend Linley and Simpson Pudsey.PositiveResponsiveness, Quality, Professionalism, Value

Kinga · 24 August 2022

★★★★★ 5/5

Google

Please note this review only reflects my experiences as a seller. I have friends who have rented through Linley and Simpson and their experiences have been very different to mine. My review below: Have had a very positive experience with Linley and Simpson. Alex came round to valuate my house and I found him professional, approachable, and honest with his feedback and expectations. I took a little over a week to decide before agreeing to go with Linley and Simpson, in that time they sent a courtesy email, but I was happy that they overall weren't pushy about it like other companies can tend to be. My house sold within the week, I found the communication clear throughout and always knew what was going on, and they were more than happy to answer when I had silly questions. Charlotte arranged viewings and has been working with me through the offers and agreeing the sale, and again throughout I have found her highly professional, and she has kept in the loop as we've been going through the steps so I've never felt like I've been left out. I really wasn't looking forward to all the stress and steps of house selling, but Alex and Charlotte have helped make it really straight forward and I wouldn't hesitate to recommend their services.PositiveResponsiveness, Quality, Professionalism

Andrew · 24 August 2022

★★★★★ 1/5

Google

I have been trying to get a property for 2 months every time i call the property is fully booked for viewings. My partner is pregnant with twins. I am sick to hear dissapointment every time i call. The listing was posted today i call in the morning and its full. At the of the day its important for me and my partner to move before the babies are born and now it looks less likely that will happen now. Dissapointed in your service and system. You got my details so you know who i am.

Joshua · 11 August 2022

★★★★★ 5/5

Google

Top notch checkout process, amazing experience all thanks to Elle Doswell. Thank you very much

Serdar · 27 December 2023

★★★★★ 5/5

Google

We dealt with Alex W for property advice and valuation. Alex was very patient, honest, friendly, easy to talk to and very professional. Definitely would recommend them. Thank you again for your help!!

Harshil · 7 June 2022

★★★★★ 5/5

Google

I had a really great experience with L&S; they took over the property that I was renting at form another agent and the whole process was efficient and well communicated. I did not have any issues with L&S and in particular I thought that the interaction(s) that I did have with the L&S staff (Elle Doswell​, Oliver Rhodes, James Mulkeen, Nichola Ashby, Ben Tipler, Jenny Renick, ​Maisi Jefferson​) were all excellent!

Alexander · 17 May 2023

★★★★★ 5/5

Google

Professional, friendly & efficient, would highly recommend. Lauren Kaye & Katie Radcliffe have been fantastic, always happy to help and easy to communicate with, thanks Ladies :-)

Tora · 8 January 2023

★★★★★ 1/5

Google

The experience my father of 74 had with this place was absolutely shameful, they didn't do their inspections properly leaving the land lord to allow my dad to live in squaller..damp and mildew everywhere, a continued leak for 9 months which flooded the kitchen daily and rotted all the carpets, they evicted him when the landlord decided to sell, and made every excuse to not give his deposit back...I could go on..my dad left in December and still hasn't had his deposit...the attitude if some of the staff is vile..rude , unprofessional and birder line illegal..I have nothing nice to say at all..do not rent from these ..especially pudsey branch...as a tenant you won't be happy..all for the landlord...

Toni · 7 June 2022

★★★★★ 5/5

Google

I am a portfolio investor and have always used Lindley & Simpson for finding suitable tenants and investment property in the Bramley area. Lucy Carr, the Lettings Manager has always been very accommodating and knowledgeable. I now live away and have relied on her to do viewings for me. Her report and observations have always been thorough. I am so fortunate to have met her. As the saying goes, you lead by example which explains why her team members Michelle and Alex are very friendly and efficient with their job.

Leonila · 7 June 2022