Every review we hold for the Prestwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic estate agents!
Fantastic estate agents! Sold both of my properties with them in only a matter of weeks and from start to finish I felt in safe hands! Excellent communication throughout, wonderful photographs of the properties and great write-ups attracting lots of viewers!
Always available to answer questions, liaise between myself and my buyers and support when things got a little tough!
It’s a competitive market but you won’t go wrong with Normie! Big shout out to Natalie, Nicole, Joe and Josh - each experts in their own areas of the family run business!
JACKIE · 5 February 2026
★★★★★ 5/5
TrustpilotFive star treatment from start to finish from Normie Estate Agents
Our experience of selling our home with Normie was faultless from start to finish. From Nigel visiting us to explain the process and value our property to our case handler Nicole handing our keys to our Buyers we felt supported.
Nigel gave us the confidence to put our house on the market and assured us of our properties worth, he was knowledgeable about the area and the demographics of the market in our area. The process to get our house in the market was simple and quick.
Nicole was very reactive to our needs, supporting us through the process and liaising with our Buyers and solicitors to ensure all parties were kept updated and informed. She went over and above to ensure we felt supported.
We would highly recommend Normie as a trusted partner when selling or buying a property.
Mark · 17 January 2026
★★★★★ 5/5
TrustpilotDefinitely five stars ⭐️⭐️⭐️⭐️⭐️
From the very first call with Josh, the service from Normie Estate Agents was excellent. Josh was professional, friendly, and reassuring, setting the tone for what turned out to be a fantastic experience.
The viewings were carried out by Rebecca, who was not only extremely professional but also very friendly, helpful, and informative. She took the time to explain everything clearly and made each viewing feel relaxed and well organised.
Then Nicole, who was absolutely amazing, went above and beyond at every stage. Her communication, dedication, and genuine care made the whole process smooth and as stress-free as possible.
Honestly, all the staff were so helpful, approachable, and supportive throughout. It’s rare to find an estate agent with such a strong and genuinely caring team.
I wouldn’t hesitate to recommend Normie Estate Agents, outstanding service from start to finish.
JENNY · 12 January 2026
★★★★★ 5/5
TrustpilotAbsolutely fabulous! First rate service.
Absolutely fabulous! Normie were friendly and attentive from the first moment we viewed our house! Nicole Bradburn (sales progressor) was first rate! We would have been lost without her professionalism and attention to detail! She regularly kept us updated and also made us feel informed and reassured! We could not have asked for a better service! Thank you to the whole Normie team and especially Nicole!
Milo · 25 April 2026
★★★★★ 5/5
GoogleNormie Estate Agent became my all time favourite and an easy choice for any future property needs in the area. They supported us professionally throughout the sale of our home, while also going above and beyond to help us find a suitable property in Prestwich area.
The entire team is respectful, reliable, and responsive; exactly what you need during what can be a nerve wracking process. Their professional guidance made this complicated journey feel far more manageable, ensuring we reached the finish line with confidence.
Nicole exceptionally handled the process well, her calmness and patience were invaluable in navigating the stresses of the sale. Nigel provided excellent support with marketing, making it straightforward to advertise and list our property at the right price.
The team who handled viewings, both for our search and at our own property, were equally outstanding, efficient, friendly, and highly professional.
I wouldn’t hesitate to use Normie again and would choose them over any other agencies in the area, specifically their close competitor who showed utter disrespect and unprofessional conduct when I reached them initially, the mistake I will never repeat.
Normie’s quality, honesty, fairness, and professionalism truly set them apart and gained our trust to recommend them for anybody who is looking to buy or sell their property in their area.
Payam · 1 May 2026
Agent replied · 18 April 2026
Thank you so much for your kind words, it really does mean a lot to us.
We’re delighted to hear that you had such a positive experience with the sale of your home and your property search. Moving can be a stressful process, so it’s great to know the team were able to support you throughout and make things feel more manageable.
We’ll be sure to pass your lovely feedback on to Nicole, Nigel, and the wider team, they’ll really appreciate it.
★★★★★ 5/5
GoogleI couldn’t praise Normie enough for how brilliant they were in the process of selling my house. From the initial consultation, to getting the house on the market, to securing a buyer and right through to sale, the Normie team were professional, approachable and responsive. I thought selling a house was going to be stressful but thankfully the team at Normie took the stress out of the process and I was actually surprised at how quickly my house sold. Would highly recommend Normie and would certainly use the company again.
Charlotte · 1 May 2026
Agent replied · 18 April 2026
Thank you, we really appreciate you taking the time to leave this.
Great to hear everything went smoothly from start to finish and that the team were able to make the process feel straightforward. We’ll be sure to share this with everyone involved.
Thanks again for your recommendation, it means a lot to us.
★★★★★ 1/5
GoogleGets you a sale (star for that only) but terrible with sales progression. I was told no issues to exchange by end of the week. Then it's impossible to exchange Friday will be done on Monday. Then Monday comes around oh your buyer hasn't transferred their deposit funds and her mortgage has a problem because the AML checks were not completed (basic fundamentals not checked at offer stage or asked when they reassured they saw no issues with exchange originally). I get Normie are not a solicitor.. but I'd expect basic questions to be asked. I was an excellent buyer when I worked with them previously extremely organised and Ocean were excellent solicitors (we exchanged 8 days before completion). This time false assurance and being asked to take the risk of booking a removal company with no idea if exchange really can take place Tuesday. This time around it is clear Normie are not the MVP when it comes to sales progression. It was my previous solicitor. If you know the conveyancing process and you are a buyer and you have the time to consistently chase Normie and ask you'll be great. If your mid chain and busy and dont have the time to chase the process of purchase and sale... It will be painful and emotionally distressing!! Another example they accepted the offer with a solicitors office listed that was permanently closed..where was the due diligence from the start!
Laura · 2 December 2025
★★★★★ 5/5
GoogleNormies provided excellent service through the sale process from valuation to sale
I was kept fully up todate
I would like to give special thanks to Nicole who gave great support to both myself and my buyers, I don’t think the sale would have happened with her
Gary · 6 December 2025
Agent replied · 13 December 2025
Thank you for the brilliant review, Gary. We really appreciate you taking the time to share your experience.
We’re pleased to hear you felt well supported throughout the whole process, from valuation through to completion. I’ll make sure your kind comments are passed on to her and the rest of the team.
Thanks again for trusting Normie with your sale. It was a pleasure to help.
★★★★★ 1/5
GoogleHave been trying to view homes with them for a few weeks now, they either don’t answer or they tell us to show up for a viewing when they themselves don’t show up or cancel, made an application to a few properties we couldn’t view and they said they were already rented, unsure why they wouldn't communicate that, also still trying to view properties which they said they would add us to a waiting list to view then never get back to us, shame.
Sammie · 1 April 2026
Agent replied · 2 April 2026
Thank you for taking the time to leave a review.
We have carried out a thorough check of our systems and call logs and have been unable to identify any record of an enquiry under the name ‘LePenguin’.
In the absence of any matching records or verifiable details, we have reason to suspect that this review may not be genuine and is misleading.
For clarity, our phones are answered in person 24 hours a day, 7 days a week to ensure that no enquiries are missed. We do not arrange viewings for properties that are already let, nor would we fail to attend an appointment or notify an applicant of any change.
As no property details or verifiable information have been provided, we are unable to reconcile your comments with our records. However, we take our reputation seriously and would welcome the opportunity to address your concerns.
If you are a genuine applicant, please contact me directly at josh@normie.co.uk or visit our office. As a Director, I will investigate this matter personally as a priority and, in addition, assist you with your search for a rental property.
★★★★★ 5/5
GoogleCan’t thank Nigel and Nicole enough for the help and support selling my house. So supportive throughout and Nicole, especially, was a calm voice at the end of the phone when there were problems that I reacted to with stress and panic. Great company and excellent team. Thank you again for everything!
Ali · 1 October 2025
Agent replied · 17 October 2025
Thank you so much for your lovely feedback. We’re really pleased to hear you felt supported throughout the process. Nigel and Nicole will be delighted to know their help made a difference. Wishing you all the best for the future!, The Normie Team
★★★★★ 1/5
TrustpilotAVOID
AVOID! Decided to go with Normie due to their “reputation’ but have been very disappointed with their service throughout. Initially gave our property to Normie as the evaluator was very pleasant and seemed confident that he could sell our property at the initial visit but his demeanour changed after signing the contract. He took photos of the house at the end of the day and it was quite clear he was rushing and the photos were taken abruptly. After gaining a second opinion from another estate agent they said that these were some of the poorest photos that they’ve seen from Normie.
There was no communication from Normie following months of the house being on sale to discuss price deduction or alternative marketing techniques and it was ourselves who had to contact Normie to suggest this. Normie are the professionals and if they did not feel as though they could sell the house at the agreed price then they should have not taken on the property. There were multiple occasions that Normie cancelled viewings without adequate prior notice leading to massive inconveniences on the day. We were even told by a sales agent in front of a potential buyer ‘I’ve never been to this property before, I’d like to be shown around’ which we found to be very unprofessional.
When my husband expressed his concerns regarding lack of communication and unprofessionalism, the office manager was not apologetic for these issues and tried to put blame on us. We have had a very negative experience with Normie and will not be using them to sell our house
Nicola · 22 October 2024
Agent replied · 4 October 2026
Dear Nicola,
I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr XXXXX.
I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr XXXXX, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work.
Property Pricing
I agree that it was an error to have marketed your property at the inflated price that,
Dr XXXXX insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr XXXXX would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr XXXXX chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price, well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth XXXXX; however, the offer was rejected
Viewings
While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs.
Photography
Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Dr XXXXX not only approved the photos, but expressed he was pleased with them prior to marketing.
I appreciate the opportunity to clarify these points and wish every success with any future move.
Best wishes,
Josh
Director
★★★★★ 1/5
GoogleAVOID! Decided to go with Normie due to their “reputation’ but have been very disappointed with their service throughout. Initially gave our property to Normie as Nigel was very pleasant and seemed confident that he could sell our property at the initial visit but his demeanour changed after signing the contract. Nigel took photos of the house at the end of the day and it was quite clear he was rushing and the photos were taken in less than 10 minutes. After gaining a second opinion from another estate agent they said that these were the poorest photos that they’ve ever seen from Normie.
There was no communication from Normie following months of the house being on sale to discuss price deduction or alternative marketing techniques and it was ourselves who had to contact Normie to suggest this. Normie are the professionals and if they did not feel as though they could sell the house at the agreed price then they should have not taken on the property. There were multiple times that Normie cancelled viewings without prior notice leading to massive inconveniences on the day. We were even told by a sales agent in front of a potential buyer ‘I’ve never been to this property before, I’d like to be shown around’ which we found to be very unprofessional.
When my husband expressed his concerns regarding lack of communication and unprofessionalism, Josh the office manager was not apologetic and wanted to put the blame on us. Please avoid at all costs and go with a company that can offer their time and effort which Normie do not have the ability to do.
Nicola · 21 October 2024
Agent replied · 25 October 2024
Dear Nicola,
I apologise for the delay in responding. I’ve previously only ever spoken with your husband, Dr Imran Nisar.
I have taken the time to thoroughly investigate the matter, as I wanted to respond comprehensively. As an independent family-run business, we take negative reviews very seriously and strive to learn from them. Had I had ever dealt with you directly, rather than with your husband, Dr Nisar, you would have been aware that you were speaking with a director, not an office manager as stated. As the owner, I understand that we are only as good as our last review, which is why we do not take our hard earned reputation for granted. We welcome all reviews and acknowledge that there are occasions when we do not get it right. Thankfully, the hundreds of 5-star client reviews reflect our team’s dedication and hard work.
Property Pricing
I agree that it was an error to have marketed your property at the inflated price that, Imran insisted on, as it was against the professional advice provided at the original property appraisal. We only proceeded on the understanding that Dr Nisar would be open to adjusting the price based on market feedback, which unfortunately was consistently ignored. Additionally, Dr Nisar chose not to follow our advice to tidy up the garden and refresh parts of the property, which would have significantly enhanced its appeal. Despite these challenges, we still secured an offer within 2.5% of your asking price, well within the range we originally advised. This offer was more than credible considering the property size and its location behind Unsworth Pole; however, the offer was rejected
Viewings
While I understand the frustration of cancelled viewings, I want to emphasise that no cancellations were initiated by our office. Viewings were cancelled by potential buyers, which, as you know, is entirely out of our control. As an estate agent, we are equally affected when viewings are cancelled, as it impacts both potential sales and our operational costs.
Photography
Feedback we received from the viewings highlighted two main issues: the property's presentation and its pricing. Interestingly, some viewers felt that our photos were too impressive, leading to disappointment when they saw the property in person. Whilst a competing and unprofessional agent may choose to criticise our photos, we can only showcase the property as it is. From our notes, we can see Imran not only approved the photos, but expressed he was pleased with them prior to marketing.
I appreciate the opportunity to clarify these points and wish every success with any future move.
Best wishes,
Josh
Director
★★★★★ 5/5
TrustpilotProfessional, patient and dedicated
I recently bought a property through Normie Estate Agents, and I was really impressed with the service throughout the process. In particular, Nicole, the Sales Progressor, was excellent, she was always responsive, proactive, and kept things moving at all times. Her communication made a real difference and helped ensure everything stayed on track.
Estate Agents don't have the best reputation unfortunately, but I found that Nicole and the Normie team completely buck this trend. I would definitely recommend Normie, especially for the professionalism and dedication shown by Nicole and the team.
Tom · 27 October 2025
★★★★★ 5/5
TrustpilotOur experience with Normie was amazing…
Our experience with Normie was amazing and Nicole kept us updated regularly, and supported us well throughout the process. We can’t believe how quickly the purchase went through and would certainly recommend Normie to others! Thanks Nicole and team!!
Alex · 11 September 2026
★★★★★ 5/5
GoogleNormie were the second agents I used as I felt let down by the first ones. All I can say is I wish I'd chosen them first. Nigel and then Nicole were amazing. First managing to sell my property and then guiding me through to completion. I would like to say thank you to all the team and I would and have recommended them. Thank you.
Jayne · 19 March 2025
Agent replied · 30 September 2024
Thank you for your wonderful review! We're so glad to hear that Nigel and Nicole were able to turn things around for you and guide you through the process. I’ll make sure to pass your kind words on to them and the team. We truly appreciate your recommendation and thank you for choosing Normie!
★★★★★ 5/5
TrustpilotFantastic
Just bought my first ever house with Normie. Couldn’t recommend them enough. They have been fabulous from start to finish I was amazed at how smooth the process was. Special thank you to Nicole I don’t know what I’d have done without you! Thanks for being there 24/7 and for being so helpful, responsive and amazing ❤️🫶🏼
Amy · 21 April 2026
★★★★★ 5/5
GoogleReally impressed with Normie Estate Agents throughout the home-buying process in Manchester. They’ve been professional and helpful from start to finish. A special thanks to Nicole Bradburn, the sales progressor, who has been excellent with communication, keeping both myself and the vendor in the loop and working closely with my solicitors during the conveyancing process.
Hasan · 22 June 2025
Agent replied · 3 March 2026
Thank you so much for your wonderful feedback. We’re really pleased to hear you had such a positive experience buying through us. Nicole will be delighted to know her communication and support made a difference. Wishing you all the best in your new Manchester home!, The Normie Team
★★★★★ 5/5
TrustpilotSold within a week…
Absolutely brilliant service from all involved. Selling a house when it's empty and you live a good distance away, is not easy. However, Normie and especially Nigel made the sales process and viewings very easy. The house sold within the first week of being on the market.
Then began the solicitors run around.
Normie's Sales Progressor, Nicole was fantastic in co-ordinating all involved and kept me better and quicker informed than my own solicitors did. Without Nicole, I have to wonder if completion would ever have taken place.
Thanks to all at Normie, especially Nigel who really is Mr Unsworth and to Nicole who works far too many hours in her quest to keep clients satisfied.
John · 9 September 2025
★★★★★ 5/5
GoogleAbsolutely amazing service from normie, sold my place in 4 weeks after being let down by another agent for 5 months. Nicole was amazing also, would recommend to everyone 💖 …
Megan · 5 February 2026
Agent replied · 27 February 2026
Thank you for the lovely feedback, we really appreciate it.
We’re glad we were able to help get things moving for you, and we’ll be sure to pass your kind words on to Nicole.
Wishing you all the best in your next chapter.
★★★★★ 5/5
GoogleNormie and Nicole were brilliant throughout and kept in touch with updates through the whole buying process. Would highly recommend. Thanks again
Oliver · 17 April 2026
Agent replied · 18 April 2026
Thanks, we really appreciate your kind words.
Great to hear Nicole and the team kept you well updated throughout the process. We’ll make sure this is shared with them.
★★★★★ 5/5
GoogleI recently bought a property through Normie Estate Agents and had an excellent experience from start to finish. Nicole, the Sales Progressor, was fantastic, always friendly, proactive, and super helpful. Her clear and timely communication made the whole process smooth and stress-free.
The Normie team were professional, supportive, and really made me feel looked after throughout. I’m really grateful for all their help and would highly recommend Normie Estate Agents!
Ella · 5 April 2026
Agent replied · 2 April 2026
Thank you so much for such a kind and thoughtful review.
We are genuinely delighted to hear how positive your experience was from start to finish. Nicole will be absolutely thrilled with your comments. She puts a huge amount of care into keeping everything on track and making the process as smooth and stress-free as possible.
It also means a great deal to know that the wider team made you feel supported and looked after throughout. That is exactly what we aim for with every client.
We really appreciate your recommendation, and we wish you every happiness in your new home. If you ever need anything in the future, we are always here to help.
★★★★★ 5/5
GoogleI had a great experience with Normie Estate Agents - both Josh, who handled the sale of my house, and Nicole, who looked after completions were super nice and also reassuring when the sale ran into complications. I felt I could trust them …
Jo · 30 September 2025
Agent replied · 18 April 2025
Thank you so much for your kind words and glowing review! We're thrilled to hear that Josh and Nicole provided you with exceptional service during the sale of your house. We truly appreciate your recommendation and are so glad we could … More
★★★★★ 5/5
TrustpilotExcellent service!
We had such a brilliant experience with Nicole and Natalie. From start to finish, they were incredibly helpful, responsive and genuinely felt like they were 100% on our side throughout the whole process.
They kept us informed every step of the way, were always quick to respond whenever we had a question, and constantly chased the parties that needed chasing to keep everything moving. They also gave us really helpful advice whenever we needed it, which made what can be a very stressful process feel so much easier.
Nicole and Natalie are both excellent at what they do, knowledgeable, proactive and clearly very experienced in their field. We always felt like we were in safe hands and couldn’t recommend them highly enough. Thank you both for everything!
Niamh · 9 September 2026
★★★★★ 5/5
GoogleJoe, Nicole, and the Normies team were fantastic! They kept in touch throughout the process and made everything stress-free. Nicole was amazing at chasing things up, especially at the end. The whole team was friendly and professional.
Marc · 19 November 2025
Agent replied · 13 December 2025
Thank you for the lovely review, Marc. We really appreciate you taking the time to share your experience.
It’s great to hear that Joe, Nicole and the rest of the Normie team helped make the process feel smooth and stress-free. Nicole will be especially pleased to hear your comments about her persistence towards the end, and I’ll be sure to pass your feedback on.
Thank you again for your kind words and for choosing Normie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
