Every review we hold for the Preston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have used Guildhall Lettings to rent our property out on our behalf for about 10 years now. We use their guaranteed income scheme, which ensures our rent goes into our bank each month, even if the tenant doesn’t pay. Anytime there’s been a problem at the property with maintenance or anything else, Guildhall Lettings have been superb at getting it sorted straight away. They’ll organize local tradesmen for you and liaise with us, the tradesmen & tenant, and get the maintenance done hassle free, there’s absolutely nothing we need to do ourselves at our property. Anytime we have had to call into the office or speak to the staff on the phone They’re always very professional & helpful. I’m very happy to give this business a 5 star rating. I would like to give special thanks to Lauren, in the office who we’ve dealt with since we started renting through them, super nice and helpful
⭐️⭐️⭐️⭐️⭐️
Stephen · 16 June 2023
★★★★★ 5/5
GoogleWe received a fantastic service from Guildhall when selling and purchasing our new home, both via this Agency.
Throughout the process Becky was excellent in keeping us informed and ensuring the process was smooth and efficient throughout, whilst also being absolutely lovely and a real pleasure to liaise with! Thanks Guildhall and Becky! 😁
Vanessa · 17 November 2024
★★★★★ 5/5
GoogleGuildhall estates,Sales and Lettings have been brilliant from the start..Callum met me at the property and started the ball rolling for me.
He’s been great along with Becky who have both been extremely helpful and have been but a phone call away.
All the staff are fantastic and i’d not hesitate to recommend them to anyone,
Thank you so much for all your help
Gordon · 16 January 2026
★★★★★ 5/5
GoogleWe would not hesitate to recommend Guildhall Sales and Lettings. Having recently sold 2 houses with them, the service we received was second to none. Abbie and Beckie were always on the other end of the phone if needed and always kept us updated. They made the whole process so much easier and kept us sane! Thank you so much
Cheryl · 10 August 2024
★★★★★ 5/5
GoogleWe purchased our first home through them and it was exceptional service from the service; Becky and Abbie were great in communicating timely information and ensured that everything went smoothly… they were happy to show the house as many times as we wanted. Highly recommended
Timsal · 12 March 2025
★★★★★ 5/5
GoogleAbbie was absolutely brilliant! She gave us so much support and advice all the way through the process! As First Time Buyers, it was great to have someone like Abbie to talk to.
Thank you!
Claudia · 15 February 2024
Agent replied · 15 June 2024
Thank you so much Claudia for taking the time to leave us such a lovely review. We’re so pleased you had great experience with us. Enjoy your new home!
★★★★★ 5/5
GoogleGreat rental experience. Gillian and Lauren were extremely friendly and polite. Very professional and made moving home a much smoother process. Wish all letting agents had customer service like this!
Kath · 16 May 2024
Agent replied · 15 June 2024
Thanks Kath for your kind feedback! We’re so glad you had a positive experience.
★★★★★ 5/5
GoogleFirst class experience. We had to sell my mum’s home which was very emotional for us. Guildhall Sales and Lettings helped us through this process with so much care and kindness. Such a professional team, especially Abbie and Chris who looked after us so well from start to completion. I definitely recommend them to anyone selling a property and have no hesitation in using them again should I need to. Thank you all so much !
Andrea · 16 June 2023
★★★★★ 5/5
GoogleI have just completed on the sale of my house through Guildhall Sales and am very pleased with the service I received. Abbie Wilson was exceptional, I was kept informed throughout the entire process. Abbie was keen, enthusiastic and always chasing the various parties to ensure as quick a completion as possible. I wouldn't hesitate to use Guildhall again should the need arise. Thank you Abbie!
Diane · 17 December 2023
★★★★★ 1/5
GoogleGuild used to be great with the previous owners Robert Shield, Lauren King, Gillian Connelly and Katy Crilly. These were great people to work with. Since the take over by Keenans there has been nothing but upset.
So sorry to see all the old crew have left. We will miss you Lauren and Gillian.
Pam · 25 July 2024
★★★★★ 5/5
GoogleA massive thank you to Becky for getting the purchase of our property over the line just in time for the 31st March.
The path definitely wasn't smooth for our purchase through Guildhall (a …
Alice · 16 April 2025
★★★★★ 5/5
GoogleRecently bought a property via Guildhall and was really impressed. The service was professional and friendly. Becky was great and kept all involved updated regularly. When there was a query it was dealt with quickly. I will be returning when I next come to sell.
Ross · 26 November 2024
★★★★★ 5/5
FacebookWhat a great estate agents
... we are in the process of looking for a property to buy and the standard of service we have received from Guildhall has been first class.
From booking the viewings, to the communication - we knew we were in safe hands.
Charlie met us at the property's and showed us around and all I can say very professional, knew his stuff and made the experience a pleasurable one - thanks guys
Marie · 9 May 2025
★★★★★ 5/5
GoogleFantastic experience right from the beginning of the whole process. Massive thank you to Abbey who has been extremely supportive and transparent throughout.
Thank you
Adam& Maria
Ad · 16 January 2024
Agent replied · 15 June 2024
Thanks Adam & Maria for your feedback! We’re so pleased you had a fantastic experience.
★★★★★ 5/5
GoogleAfter renting a property with Guildhall for 12 years I was really sad to leave the team, they have become part of my family over the years 😊 The team are professionals and take great pride in there work but always with a friendly smile. Thank you all ❤️ Special thanks to Katie for the professional way she dealt with some issues with my landlord when I left in May 21. She showed excellent skills in negotiating a fair way forward for both tenant and landlord. It was a stressful time for me as I was worried about my large bond in the property and felt I would be left with nothing left as the landlord seemed to want a brand new house back !!! Anyway Katie was fantastic and is a credit to Guildhall Lettings and the the letting industry.
XxxxPositiveResponsiveness, Professionalism
Wendy · 25 August 2021
★★★★★ 5/5
GoogleI recently visited Guild Hall Lettings to enquire about their guaranteed landlords income scheme, and was given all the information I needed by an extremely professional young lady called Lauren. All questions were answered informatively with confidence which in turn, made me feel confident in my decision to move my business to this Company. Thank you Lauren, I will see you in January.
William · 16 June 2023
★★★★★ 5/5
GoogleVery good and super professional service! Truly recomend.
Anka · 16 March 2026
Agent replied · 16 April 2026
Thank you, Anka. We really appreciate your review.
★★★★★ 5/5
GoogleAbsolutely fantastic dealt with Becky, Abbie with sale of my commercial property, found buyer quite quickly and the communication between them and buyers is the best I've seen in all my years of selling property. Will definitely use again!
Leighton · 2 October 2024
★★★★★ 5/5
GoogleWe just completed on the sale of another property with Guildhall. we are very pleased with the service we received. Abbie was amazing as usual, she kept informing us throughout the entire sell and answered every email or phone call
שי · 25 July 2024
★★★★★ 5/5
GoogleVery happy to have chosen Guildhall as my sales team for the sale of our property near Preston (and having used them for the rent of that property too beforehand). They were very communicative, responsive and reassuring. It was easy to …
James · 16 January 2026
★★★★★ 5/5
GoogleGuildhall Sales and Lettings are amazing ! I have been their client for many years and all of the staff are professional and caring and go the extra mile to keep me updated and on top of every detail.
Abbie in Sales, Lauren, Gillian and Becky in Lettings - to all of you a big thank you. I can't praise you enough. Edwina
Edwina · 15 February 2024
Agent replied · 15 June 2024
Thank you for your kind feedback Edwina, it is really appreciated.
★★★★★ 5/5
GoogleHave been with Guildhall for 18 months now and have always found them great to deal with.
Katy is lovey and will go above and beyond to help you. She is very professional and knowledgeable and is a credit to Guildhall Lettings.
Whenever we have had contact with them Katy is the one we prefer to deal with. She does what she says she will do without hesitation.
Tony the Handyman is also great to deal with and also goes above and beyond what is asked.
Katy and Tony you are both fab and a credit to the company.
Zoe · 17 June 2019
★★★★★ 5/5
GoogleI found Becky and the team to be excellent throughout the sale of the house. I was kept up to date and the sale process was easy. I would use them again.
Faris · 19 October 2024
★★★★★ 1/5
GoogleDODGY LETTING AGENT! If you're a tenant, then don't use guildhall lettings. Where do I start, but I don't have much time.
Guildhall lettings are holding on to my deposit because apparently the bath sealant needs changing (even though the bath panel had dropped off due to mouldiness which was due to lack of ventilation). It's been over a year and all inventory clerks agree that it's a wear and tear issue after a year 'Replacing bath sealant also falls under a landlord’s maintenance issue after a tenancy of one year or longer' - Inventory Clerks. The bracket for a towel rail fell off so that needs replacing. Fair enough. But they wish to charge £90 for this. I have been waiting for 2 weeks for a copy of the quotation they apparently received and they still can't produce that. Seems like these ludicrous figures have been plucked out of thin air!
As a tenant, they treat you like dirt. Lauren King, actually admitted in her email that they act in the best interests of the LANDLORD. They don't care about the tenants. What Lauren doesn't realise, and probably doesn't care either as it's not her business, that without we tenants, there would be no landlords and there'd be no Guildhall Lettings!
The staff are rude and accusatory and speak to tenants in a condescending manner. They never call back when they promise to. You have to chase them several times for a response.
I asked to speak to Robert Shields on several occasions, he owns the business, as I couldbt tolerate the rude staff any longer, and apparently, according to Lauren King, Robert is too busy to speak with me ever!
If you're a tenant, avoid these like the plague. You won't get your deposit back and they'll treat you like dirt if you try to argue with them. They only care about the landlords and work for them only apparently. Go with another agency like bridgfords in preston
Hugh · 17 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
