5/5
GoogleFabulous estate agents. Russell is a top guy, incredibly helpful, very informative. Nothing was too much bother, and he eased me into my new flat with minimal stress. Great service.
Trusted Agent profile · Preston, Lancashire
Farrell Heyworth Preston reviews
★★★★★
422 reviews across 1 platform
48 Lune Street, Preston, Lancashire, PR1 2NN
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Preston, Lancashire, at 48 Lune Street, is rated 4.3 out of 5 across 422 reviews on 1 platform, including 422 Google reviews rated 4.3.
Reviews
Every review we hold for the Preston office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic support from the start and specifically Shelley has been amazing, everything goes really quick and so friendly, the service would be highly recommended.
1/5
GoogleSpoke to someone called Chris Forgot about a appointment asked if I could be there in 10 minutes was rudely spoken to and then hung up on when asking to rearrange..... To be honest not all the staff are like that there but was disappointed
Agent replied
Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth
5/5
GoogleThe whole team were amazing, sold our property so fast, and we also bought through Farrell Heyworth Preston with great help and advice throughout also used the in branch mortgage broker and solicitors advised both great. Thanks for a great experience no stress at all.
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service, particularly as we were also able to help you become legally and financially prepared for your sale as well. We’ll pass your kind words on to the team, who will be very pleased to hear your experience ewas stress free. All the best, The Farrell Heyworth Team.
5/5
GoogleKatie W was very effective and professional with the letting process, thank you so much!!+
Agent replied · 30 December 2023
Thank you for your kind words regarding Katie W's effectiveness and professionalism in the letting process. We're pleased to have provided a positive experience for you. If there's anything else we can assist you with, please feel free to reach out. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleFirst time I've used the mortgage advicer Anil Parmar And have received a very professional service. And been kept up to date with every detail no matter how small. Would 100% recommend this guy's
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
1/5
GoogleTrying contact Farrell heyworth house for let nearly all-day by via typetalk for deaf and bloody can't get through and I am so frustrated and fumeing!! I am deaf
Agent replied
Thank you for taking the time to leave review. I understand that it must be very frustrating that you have not been able to get in touch with our team. The market is moving very quickly at the moment and we are experiencing higher call numbers than usual, this is likely to be the reason why you have not been able to get through to our team. That being said we want to ensure you are able to speak to our team and are very keen to help you to find a property. Could you please email your enquiry to lettingsenquiries@farrellheyworth.co.uk including your contact number and explaining that you require a call back re the typetalk service. Our team will then try to contact you at your convenience. Kind regards, Jeremy Collins - Director
5/5
GoogleAmanda Smith helped myself and my partner get our dream flat! She was very quick to respond to our queries and has made the process as quick and smooth as possible! Thank you so much, we would highly recommend this company!
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Amanda and our Preston team were able to help you find your new home. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleWe had some poor experience from another local estate agents and asked Farrell Hayworth to intervene. Shaun looked around our property and stated there would be no trouble selling. Being somewhat jaded we took this with some skepticism. However within two weeks we had our property under offer and at a great price. These guys do exactly what there say, straight to the point and excellent at keeping you updated on progress. Highly recommend
5/5
GoogleHighly recommend using Farrel Hayworth! Olivia was really helpful with suggesting and viewing houses and helped find an amazing deal for my mortgage. Thanks again !
5/5
GoogleWe had a difficult sale due to a bereavement but Natalie handled it like a pro. Excellent service would highly recommend. Thank you team.
Agent replied
Thank you for your kind words about Natalie and the team. We're glad to hear that we were able to help during a difficult time and that our service was to your satisfaction. It means a lot to us to receive such positive feedback and we're glad that we could make your experience a positive one. Thank you for choosing us and we hope to be of service to you again in the future. Kind regards, Jeremy Collins - Director
5/5
GoogleI just wanted to say a MASSIVE Thank you to the AMZING Jonathan and Mandy for sealing me the deal and getting me my lovely new house! They have both helped me and my son start the new life we wanted. They are an absolute credit and I honestly can’t thank them enough for all their help!!! THANK YOU THANK YOU THANK YOU! XXXX
5/5
GoogleCame in looking for a 1 bedroom flat. Russel was extremely helpful finding me a wonderful place. Thank you to Shaun and Olivia for assisting.
5/5
GoogleDaniel, Gareth and the team were friendly and helpful without being too pushy. Daniel was particularly great to work with. Would highly recommend the branch.
5/5
GoogleHonestly such an amazing process, the whole team were so helpful the whole way through. Mandy, Shelley and Emma Tyson all helped me so much and I honestly cannot thank you all enough!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. I am delighted that Mandy, Shelley and and our proactive Preston team have provided you with such a great service. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleExcellent service from start to finish, Olivia who dealt with us mostly was lovely and very patient at answering any questions we had regarding our sale. Shaun who came round to take photos etc made us feel very at ease with the whole process. They managed to sell our property in just a few weeks!!! Amazing! Thank you all at Farrell Heyworth Southport, we would without doubt recommend your services to anyone.
5/5
GoogleWhilst the sale of my Father's property took a while to complete due to issues outside our control, I would like to thank Farrell Heyworth for their continued assistance and support throughout the process. The staff at the Southport Office are always very friendly and welcoming and nothing is too much trouble. I would especially like to mention how helpful Shaun, Russell and Olivia have been and am very grateful for this.
5/5
GoogleI met with the office viewer yesterday, a lady called Ann. What a really polite and informative lady. She took the time to answer the questions I had to the best of her ability. I thought I would comment on this as I have viewed several houses recently and simply had a door opened for me and that is it! People like this are so important and yet probably not praised enough.
5/5
GoogleI had a conversation with Blake a while ago when I told him about the property I was looking for and he remembered me and called me straight away when a house that was matching my requirements was available! I saw the house on a Saturday and Monday I had my offer accepted by the seller! You're a star, Blake, you made me so happy!!! 😻😻😻😻😻❣️💕❤️💙💜🌸🌸🌸PositiveProfessionalism
5/5
GoogleA big thank you to the wonderful team at Farrell heyworth southport. Fantastic to deal with throughout the sale of our property, dealt with all matters swiftly and professionally And achieved more for our property than other local agents had suggested. I’ve been a Property developer for twenty years and have had a fair share of poor agents but these guys have restored my faith. Well done, keep up the work.
5/5
GoogleExcellent service from start to finish with special recognition and thanks to Olivia and the rest of the team in the Southport office.
5/5
GoogleHaving had a bad experience with Purple Bricks, Farrell Heyworth provided a great alternative and a very high level of service over the past few months. In particular, Taylor has provided some of the best customer support I have ever received - her level of responsiveness and attentiveness is truly remarkable. I wouldn't hesitate to recommend FH and Taylor personally to friends and family.PositiveResponsiveness, Professionalism, Value
5/5
GoogleReally fantastic service from the team. They managed to arrange a viewing on a property in less than 24 hours, resulting in us having an offer accepted. Really friendly, professional and efficient. Thanks for everything so far. Amy and Gary
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that the team have been able to find a buyer for you so quickly. They will now be working hard behind the scenes to ensure your sale is successful. If you have any questions or need any further assistance the team would be delighted to help. All the best, Chris Heyworth, Director
5/5
GoogleBlake at Farrell Heyworth was very prompt in his responses and polite al in all a pleasure to do business with and a credit to his officePositiveResponsiveness
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback.We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director
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