Trusted Agent profile · Hay-On-Wye
★★★★★
815 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, HR3 5DF
Part of Chancellors, see every office.
Chancellors's office in Hay-On-Wye, at 16a Castle Street, is rated 4.4 out of 5 across 815 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
149
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hay-On-Wye office, from every platform, shown as written. First names only.
5/5
FacebookExcellent service all round, quick and responsive on issues. Recently had a problem with electrics and dealt with Lauren Perks in South East, she kept a good flow of communication in order to re-assure us the problem would be solved, I regard it as excellent customer service.
5/5
FacebookI have used a few estate agents in Aylesbury area and probably don't have the highest opinion of estate agents in general; however I couldn't fault chancellors recently. The information was what I wanted and they weren't pushy or vague. Thanks Harry Price. Will use you again.
5/5
TrustpilotGreat assistance and support from…
Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.
5/5
FacebookI would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!
5/5
GoogleFrom viewing, to moving in took two weeks! Very quick and easy process
Thank you for this fantastic review Lontae.
5/5
GoogleI found happy and helpful staff who went out of their way to accommodate our requirements. I will be using Chancellors - Hay On Wye Estate Agent in the near future
Hi Trevor, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!
5/5
FacebookA big thankyou to Sophie Taylor for your great service. Finding a property when I was out of the country is never easy. Sophie was very helpful (and patient I might add) and clear with instructions on what needed to be done. Thankyou !!
5/5
FacebookI recently bought a flat through Chancellor in Sunbury. Many thanks to Karl Mchugh and his colleaguyes for their professional services. The purchase took longer than I expected but Karl and his colleagues were very helpful and kept me assured and appraised throughout the process.
5/5
FacebookCame to the Henley branch looking to buy. I found Jon Harrison helped us in all areas to find our dream home. Nothing was to much trouble for him. We Found everything went smoothly. So thank you. Most definitely recommend Jon and the Henley branch
5/5
GoogleFeels like Estate Agents 2.0! Straight-forward, transparent, affable, knowledgable and patient. We feel confident marketing our family home and moving to the next chapter.
Hi Charles, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookWaiting over a week for a viewing when I am a cash buyer is unacceptable. So is insisting on a BAFO on one house today and not enabling me to view the possible alternate. Staff have little or zero knowledge of the house you are viewing. All In All very very frustrating !!
Thank you for bringing this to our attention Daryl, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
FacebookI've rented my property through Chancellors for a couple of years now. Madeline Fox has been fantastic throughout, always on hand to help whenever you need it, her diligence, attitude and professionalism is refreshing and an asset to the Chancellors group as a whole!
5/5
FacebookThank you to Jenny and the team for their efficient handling of us as new landlords in the Surrey area. We were updated on a weekly basis and response to our questions were met courteously and quickly. I can recommend Chancellors in Virginnia Water.
5/5
FacebookGreat communication. Amazing staff. Couldn’t recommend enough
Thank you Craig for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookSophie Taylor was an excellent help in organising the letting side for my property in headington, she was very helpful and easy to talk too and would highly recommend chancellors to let out any property. Thank you again Perry and Dawn lewis
5/5
FacebookApril Montagna existing landlords and future one's I would highly recommend April for her prompt attention in dealing with any issues you have she is very efficient and knowledge. A great asset to Chancellors well done. keep the good work up .
5/5
FacebookNicholas Prince has been fantastic. This is our first time buying a property and he has helped us no end. Very professional, quick responses and very helpful. Everything was made very clear to us from the start to ensure we understood everything. �
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
1/5
TrustpilotYou will end up doing chancellors…
You will end up doing chancellors property management job yourself.
1/5
Facebookavoid them!! two viewings arranged with them. one in Oxfordshire and one in Wiltshire, but agents did not show up at all. made us to drive 1:30 hours and realising the house is under offer since a month ago. would not be looking to buy a house if being advertised by them.
Hi Sam, we are sorry to read of your issue. Please contact us directly on directors@chancellors.co.uk. We will be happy to help and look into the matter for you. Many Thanks
5/5
FacebookMy wife and I have been searching for ages for our dream property and went into chancellors Henley and spoke to Robert Penford who gave excellent advice givenand we will do as he suggested and be calling back to his office soon.
5/5
FacebookRecently rented a house through Chancellors. Initial contact was with Carl Jeffries in the Cowley office who was amazing and always there for support and guidance. He found tenants for our house within a very short amount of time - thanks Carl!
5/5
FacebookI am very pleased with services that provided to me for letting my house. Special thanks to Jenny Wintermeyer and her team for providing details information on every stage of the process. And also letting house in BEST asking price.�Cheers!! Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Tell us what you need and we'll put you in touch. Chancellors Hay-on-Wye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hay-On-Wye.
