Chancellors Hay-on-Wye reviews in Powys

★★★★★ 5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 5 October 2020

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 5 September 2020

★★★★★ 1/5

Facebook

My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 4 September 2020

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 5/5

Google

When i had the viewing of the place, the viewing was superb very nice lady and showed me around very well. The place itself is lovely it’s quiet and very much enjoyed. Perfect little first flat.

Layla · 15 October 2024

★★★★★ 5/5

Facebook

I bought a house through Chancellors and dealt with someone called Sebina. I found the service was very efficient and always getting back to me with the relevant information. Sebina was lovely and always kept me in the loop and never minded me chasing up the status of the purchase! Great customer service. My house has now been completed and I receive the keys today. Thank you very much.

Alice · 5 August 2016

★★★★★ 4/5

Google

Kelly was friendly and helpful and always worked to accommodate us in her busy schedule. I truly valued her frank and honest approach and she remained professional and courteous throughout.

K · 23 October 2020

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Always friendly, professional and helpful, nothing is too much to ask. A very personalised customer experience.

Suzanne · 8 June 2025

★★★★★ 5/5

Google

What delightful young men, Travis & Chris at Chancellors are. I had a great time viewing properties with them this week. They were both very well presented, intelligent and charming. They are a credit to the company.

Janice · 23 August 2024

★★★★★ 5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

★★★★★ 5/5

Google

Jane has been great in this process she has gone above and beyond to accommodate us!

Harriet · 23 October 2022

★★★★★ 5/5

Google

Lili helped me massively during a very pivotal part of my life. She's amazing, friendly, approachable and empathetic. A real credit to any business. Well done and a massive thank you 🙏🏽 …

Ellie · 15 October 2024

★★★★★ 1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

★★★★★ 1/5

Facebook

Every dealing we’ve had with Chancellor’s has been terrible. Rude, arrogant and unhelpful is how I would describe every member of staff I’ve dealt with. We have moved out of our rental property, our landlord has said we can have our full deposit back but chancellors are ignoring our calls and emails. I’m absolutely disgusted with this situation - think long and hard before you use this estate agency.

Lian · 28 January 2022

★★★★★ 4/5

Google

A small team looking after houses in Hay on Wye and the surrounding areas. We've been watching the market for a while and have always found the Agents (Rocio) to be helpful and honest when assisting us. It has been difficult trying to tick all the boxes for us due to the current market but we remain hopeful of finding something soon 🤞🏼

Kathryn · 23 October 2022

★★★★★ 5/5

Facebook

A big thank you to Leo Furnivall for all your help with our property purchase. You always seemed to go the extra mile; attending additional viewings at anti social hours; providing us with information as requested; and generally going out of your way to make things easier for us. I cannot think of any way that you could have provided us with a better experience.

Fraser · 15 November 2016

★★★★★ 5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

★★★★★ 1/5

Trustpilot

I would strongly caution landlords

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.

Bryn · 18 March 2026

★★★★★ 5/5

Facebook

Karl McHugh in the Sunbury branch is absolutely outstanding at his job. His knowledge of the area and his passion for his job ensured me buying the house of my dreams. I cannot thank him enough! The in-house broker Dilpreet is also amazing, she handled everything for us and I am very thankful. Thank you Karl and Dilpreet! We highly recommend you! ��

Daniel · 5 November 2016

★★★★★ 5/5

Trustpilot

Very good experience!

Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.

Sylvester · 21 November 2025

★★★★★ 5/5

Facebook

Chancellors property management and particularly Jessica Chalmers helped us significantly during a recent episode where we rented and took over a property, but due to personal circumstances were unable to move in. It was a stressful time for the family but Jessica and the team made clear the options and worked with the land lord to ultimately re-let the property. Thank you.

Eric · 7 June 2016

★★★★★ 5/5

Facebook

We are very satisfied with our property manager, Francesca Deacon. We keep receiving excellent, kind and quick service. Thank you Frankie!

Gábor · 4 February 2021