Jones Homes Poulton-Le-Fylde reviews

★★★★★ 4/5

Trustpilot

Really pleased with our Jones Home

Really pleased with our Jones Home. There is a delay when needing certain jobs done but overall we are happy here at Sanctuary Mews, Bromley Cross. A small grumble just wish there were handles on bath considering house is for over 55's!

Patricia · 31 October 2023

★★★★★ 5/5

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Very professional and brilliant…

Very professional and brilliant throughout the process from start to finish. Very help full, kept up to date at all times, and nothing was never to much trouble. !!THANKYOU SANDRA!!

Mr · 29 January 2026

★★★★★ 5/5

Trustpilot

Great service

We have recieved great communication with all staff at Jones Homes. Penny was great and provided all info required and answered our queries. It has been a quick and easy process from start to finish which has been brilliant as first time buyers.

Christina · 5 October 2023

★★★★★ 5/5

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We moved into our beautiful new home 4…

We moved into our beautiful new home 4 weeks ago. There have been a few snagging points as to be expected with a new build property, but everything has either been dealt with or is in hand. Carl the site manager at the Bolsover site has been brilliant and very professional in every way. Nothing is too much trouble for him to make sure we are happy with everything. We would highly recommend Jones Homes to anyone looking to purchase a quality new build home.

Elaine · 24 May 2024

★★★★★ 5/5

Trustpilot

Awesome build

Awesome build. great customer service so far.

CallistusIwuagwu · 21 July 2026

★★★★★ 5/5

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Great customer service

Great customer service and quick responses to all queries raised

Liz · 26 June 2026

★★★★★ 5/5

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Great customer service

We have just visited the Alderley Gardens sales office. We were greeted with a warm hello and offered cake by the lovely Terri Stamp. We first met Terri about 4 years ago when we bought our home in Westlow Heath, Congleton. Terri is fantastic at her job. She always goes above and beyond and no question is too small. Her attention to detail is exemplary. She is a true credit to Jones Homes.

Jglo · 28 October 2023

★★★★★ 5/5

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Our experience of owning a Jones Home…

Our experience of owning a Jones Home is beyond compare…the service provided is exceptional…the site foreman (Jamie) is a total gent…very caring, attentive and professional…the customer care team are amazing (Chris and all his crew) excel at what they do!!

Mark · 9 November 2023

★★★★★ 5/5

Trustpilot

Alderley Gardens has been a 5* experience

From the Sales office to the move-in and aftercare, my experience moving into my second Jones Home in April has been brilliant. You get a real sense of being treated like an individual rather than a “buyer”. Would highly recommend.

Sophie · 15 October 2023

★★★★★ 5/5

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Dan has been very considerate with…

Dan has been very considerate with working in the house with our newborn, he has gone above and beyond with his work and done so in a professional manner.

Dan · 31 May 2024

★★★★★ 1/5

Trustpilot

Jones Homes poor customer service

We moved into our home in October 22, In Burgess Hill, Folders Grove estate. I am to say the least completely unimpressed but the lack of customer service, very unprofessional and actually rude. In August 23 we had our end of defects inspection and work was agreed that was below standard that needed repairing. I have had to constantly chase and chase to get even the basic repairs fixed. I am still awaiting my front garden to be fixed as it was creeping over the air bricks which is against CDM 15 regulations. Their ground workers also nicked the electrical cable into my property prior to us moving in which resulted in the front garden being dug up a month after us moving which was never fixed. Every time I email they ignore my emails. I am waiting on replacement drawers for my kitchen also.We had severe flooding in the bottom end of the estate where they employed more ground workers to come and complete some work which ended up in that company (a sub-contractor for jones homes) damaging my shed and doing a poor job on re-pointing my patio. I have had the customer care manager out who has seen all of this in Feb 24 and every time I chase for an update my emails are ignored. So I am living with a damaged shed and poor work on my patio and no answers as to what is going on and the fact all the work they did hasn’t fixed any issues.To say they are meant to be a well established company they are not professional in the slightest. I email every week and still don’t have any answers just a damaged shed, a front garden that hasn’t been fixed and poor work done to my patio. I would never recommend jones homes to anyone, as I wouldn’t wish this poor customer service on anyone.

Steven · 4 April 2024

★★★★★ 2/5

Trustpilot

Snags unresolved so left with leaking shower

Unfortunately, we are waiting for snags to be resolved 4 years later. When we contact customer services they are less than helpful. On our first day moving in, our en-suite shower leaked into the hallway, thankfully the site manager came out straight away and had the plumbers from the site round the same day. However, as it was resolved the same day the job was not logged and we are now told it can’t be fixed as we are out of warrantee!

Claire · 14 March 2024

★★★★★ 5/5

Trustpilot

Great experience with Jones Homes

Great experience with Jones Homes, from start to finish it has felt personal and Karen Brockett our Sales Adviser has been the most helpful person. Highly recommend, we have previously dealt with other house builders and this has been the best experience so far.

BILLY · 15 May 2023

★★★★★ 2/5

Trustpilot

This company are absolutely terrible

This company are absolutely terrible. We purchased our new build march 2022 and have had a torrid time. The windows are draughty and noisy. There’s a snag list not completed 2 years after moving in. I honestly don’t know where the executive part of there name comes from. I would strongly recommend against buying a property from this builder. Sub standard brick work. They take your money and have absolutely no after care. I have had to report them to the NHBC. Please do not purchase a property from this builder .

Jamie · 3 March 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling customer service!

Absolutely appalling customer service!! Been in the house since the 13th of April 2022. I have a snagging list that still has 100+ issues to complete, many of which were supposed to be resolved within the first seven days of moving in. Every single window and external door is too small for the openings they’re fixed. These have been poorly sealed, though in some cases not sealed at all. Not ideal when gas and electricity cost the same as a mortgage.The brick work is poor with massive gaps where cut’s haven’t been run through. In parts it looks like the bricks have been catapulted into place.The lead work is a shambles. It’s been cut short in places leaving large gaps above the fascia board. So no doubt I’ll end up with birds nesting in there. They’ll have to pay rent though to go towards the massive heating bills caused by the ill fitting windows.The ridge tiles sit around three inch lower than the hips. They sent someone round to look at the lead and tiling issues three months ago. He said he’d be back in two weeks to rectify. I can only assume he’s lost a couple of pages from his calendar.The same happened with joiner who came four months ago to replace soffits and fascias around the front entrance and garage. The soffits were replaced but not sealed and screw heads left on show. The fascia was removed but then put back out of position as the replacement board was the incorrect size. Due to the poor positioning of the fascia the first course of tiles has dropped significantly. I was was assured that the correct fascia would be fitted within 3-4 days. Four months later and we’re still waiting. All in all the standard of finish is just sloppy. As if the house was built on a Friday afternoon… by the apprentices.The most frustrating aspect of all this is the shocking communication. I’ve lost count of the unanswered calls made and emails sent. On the rare occasion you do get a response it’s never that persons responsibility. I’ve sent three emails in the past four weeks asking for a timeline of when these jobs will be completed. I’ve had zero replies.It really is very disappointing. I should be enjoying watching my kids grow in an amazing family home. Not spending countless hours trying to get my snagging list completed. But Jones Homes don’t care. They’ve already had their money so why should they care!!For anyone considering buying from this company my advice is don’t….. they are con artists who cease caring the second your money hits their account!

Joe · 20 February 2024

★★★★★ 5/5

Trustpilot

Where can I start….

Where can I start….. Jones home have been fantastic throughout, we absolutely love the house and the kids and myself have settled in well. We purchased on sunfield in Wilmslow and the house is fantastic. Charlie (on the site) has been so accommodating and everything has been dealt with pretty much the same day.

Rachel · 21 February 2026

★★★★★ 5/5

Trustpilot

Jones Homes 5*

Wow! After visiting the Teasel Green site by Jones Homes, we were amazed, awed and astounded at the quality of the build of the site and show home. The site is prestige and is clearly kept neat and tidy by all who work there. Also, the show home is the best I have ever visited. In terms of quality the show home felt solid and in terms of decor it was tasteful and exquisite. We were amazed by the attention to detail in the kitchen and the quality of the fittings and the large appliances. After walking around the show home, Janet couldn’t have been more helpful. She was extremely knowledgable about the history of the company and each style of house that would be available on this site! We had an amazing experience and would recommend Jones Homes to friends and family, which we already have!

Lauren · 17 January 2024

★★★★★ 1/5

Trustpilot

So you cannot complain as it touches a nerve with Senior Management

How I hope more senior….Board Members at Chairman Level …read these reviews…..So having been chastised from my previous review… here are the key points regarding the property bought from Jones Homes North West:Unfortunately cannot add photographs here:Can you get a definitive response from the appointed managing agents re problems…NOPaint failure to external windows…having confirmed it is a problem..now a maintenance issue at the cost of owners…within two years paint fails …answer this yourself….Issues with leak…still awaiting resolution after 9 monthsStonework needs attention…”sorry we are having difficulty finding a stonemason”…funny thought Jones Homes and the Emerson Group were experts in their field!!!Agreement to complete / rectify defective works in the basement now refused.Request to meet Board Members to discuss and move forward…no response.Works handed over that needed significant further works to comply with LA requirements…how is this possible?Read the review prior to this… yes not my property…but be aware…..

Ian · 13 September 2022

★★★★★ 1/5

Trustpilot

I am very unhappy with Jones Homes

I am very unhappy with Jones Homes. I have raise a formal complaint - escalation via your complaint procedure, which has not ever been acknowledged. I raised this via the customer service office. I have now asked for who I need to contact to actually have my complaint looked into and to deal with my issues. I find this very upsetting.

Christine · 28 November 2024

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service. Still waiting on snags to be completed lived here nearly a year and now being told they will not be doing them! What happened to the 2 years grace of snags!

Tasha · 11 October 2025

★★★★★ 5/5

Trustpilot

Carol was very friendly

Carol was very friendly, informative and good with detail and specification. She took time with us and listened to what we said. Excellent.

Simon · 5 June 2024

★★★★★ 5/5

Trustpilot

Special thanks to Gateford Lynn

Special thanks to Gateford Lynn, David and Graham Provide good service with following up and looking for their final items to finish up soon.

Mr · 15 May 2024

★★★★★ 5/5

Trustpilot

We’ve just moved into our Jones Homes…

We’ve just moved into our Jones Homes and had a really positive experience from start to finish. The quality of the homes and attention to detail is excellent, and the whole process has felt smooth and well organised.

Lyndsey · 23 May 2026

★★★★★ 2/5

Trustpilot

Sales Process Disappointing

Having purchased 7 new homes this was by far the worst customer experience - I genuinely believe it is cultural in the sales/marketing process having felt as though they were doing me a favour in selling me a home - lack of clear engagement, moving of goalposts and general communication was poor.The house itself is beautiful and the builders/site team are fantastic as usually are construction teams - Gareth in particular was very attentive and responsive.Happy to provide more feedback as it is definitely a blind spot !

Mr · 1 November 2023