Jones Homes Poulton-Le-Fylde reviews

★★★★★ 1/5

Trustpilot

Where to begin............my wife and I…

Where to begin............my wife and I have written a couple of reviews about Jones Homes......all negative due to the very poor build quality to our House. We did not expect this when we parted with £325000. But the reason I am writing this review is that nearly 3 weeks ago we have had to have a drain put in the garden due to water pooling by the patio doors and we have now found that the en-suite shower was plumbed in incorrectly which has led to water leaking through the downstairs hallway ceiling. This means tiles to be ripped out, shower tray and partition too. This has already been done twice. Only started using the en-suite shower in December. Some 14 months after moving in.......We have had no correspondence in regard to when these repairs are going to take place. I feel that Jones Homes now find us to be a boil on their backside. Better to ignore us and hopefully we will go away....Ain’t going to happen Jones Homes......!.The amount of issues we have experienced with this house are to numerous to list, so I am going to setup a facebook group with all the photos, videos and messages we have accrued over the past 15 months so that other owners and potential owners can have a place to support, gather information and interact with each other and to air their own experiences with others in a similar situation. The Jones Homes Customer Care was great. But maybe the amount of issues with other customers might be starting to pile up and getting to much for the department to handle...

T.W · 29 February 2020

★★★★★ 1/5

Trustpilot

Paid for a view that’s now a muddy mess

We paid xtra premium for a wild flower meadow view and ended up with a mud bath! So many issues with house from flooring to leaks to plaster needing replacing to faulty garage door to door framesPaid extra for floor which has lifted and the floors sank in one area Customer services good but you have to hound them then they get fed up of you. Chris is though a star but I bet he has lots of issues to sortMy main bug bare that is not sorted is the bog that is called a wildflower meadow! For goodness sake put a fence around it! so many people are driving over it! It’s awful to look at outside ur window! On intial look seems premium but not sure I’d buy new again

Johnathan · 19 February 2024

★★★★★ 1/5

Trustpilot

DO NOT BUY A JONES HOMES!!!!!

DO NOT BUY A JONES HOMES!!!!!Cowboy builders who couldn't care less once they've got your money in their bank. We had a terrible experience from the start, with pushy sales, misinformation on the assisted move which cost us £1,000.00 more than it would have done to sell out house with a local estate agent and missing extras we paid for months in advance. Now 3 months of being in our house we still have a snagging list as long as my arm. Jones homes have been out to see us 7 times and all the issues have either not been touched or made worse. I'm having to take unpaid time off work and half of the time they don't even turn up. They fob you off and are only out for themselves. I could keep going on about our experience and how bad they are, but I would be here for days writing my review.

Rebecca · 22 November 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. We have had so many issues with our house, render cracking, flooding, staircase is falling apart, window and door handles all falling off, poorly fitted flooring (just a few of the issues). This is not just a 1 off, all the neighbours have also had the same issues. The products are cheap, the workmanship is poor and the customer service is even worse. We have issues raised on snagging before our 2 year end date that are ongoing and Jones Homes are refusing to do anything about. Even though the fault is with Jones for dragging it out because they dont get things done, you have to chase constantly. They couldn't care less once they've received your customer satisfaction survey. I wouldn't touch this company with a barge pole. AVOID.

Casper · 18 November 2024

★★★★★ 5/5

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First class service

We met Jas at Cavendish Park today. Even though we weren’t intending to buy from that development, Jas was so helpful, informative and went out of her way to help us as much as she could. Thank you Jas, excellent service

Debra · 22 June 2024

★★★★★ 5/5

Trustpilot

Brilliant Team!

Thank you to the whole team for ensuring our move has been such a positive experience. We are delighted with the house, and are impressed with all members of the Jones team. Particular praise must go to Gail and Sam who ensured our completion day was so happy and special. Since moving in, we have been bowled over by the service we have received. No tiny snag is too much trouble, and the work is carried out quickly and professionally, with a caring attitude. Thank you!

Wendy · 11 November 2024

★★★★★ 5/5

Trustpilot

Beautiful house

We love our beautiful new home at Shurland Park Minster-on-sea. Jeff and Rachel were friendly professional and made everything easy. Our house is built to perfection, we couldn't be happier.

Deborah · 9 December 2024

★★★★★ 5/5

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Dan Hunt helped sort out some snags at…

Dan Hunt helped sort out some snags at our new build and did a brilliant job. Professional, friendly, and clearly takes great pride in his work.I'd feel secure in knowing Dan was at hand to deal with any future snags we might have.

Chris · 9 May 2024

★★★★★ 5/5

Trustpilot

Problem solved in no time

Ben arrived at the time of the appointment, knew exactly how to fix the door and explained the adjusting mechanism. All completed in a very professional and friendly way.

Dennis · 17 April 2026

★★★★★ 5/5

Trustpilot

Would recommend!

All the team were so helpful throughout the process, even after moving into our lovely new home they've been so attentive. Moving is always a painful process but Jones homes make it so much easier!

Georgia · 15 August 2024

★★★★★ 1/5

Trustpilot

Morally bankrupt liars

This company is a joke. I bought an apartment from them under the discount to open market value scheme, and whilst I was aware I would be paying maintenance charges for the upkeep of the areas surrounding the property, the fees they ask for are nothing short of ridiculous. The amount changes all the time, they add on services that were not asked for nor required, and they've even had the audacity to charge me for Land liability insurance, health and safety inspections and fire safety risk assessments. This is something a landlord is responsible for by law, yet they've passed the extortionate fees onto the buyers instead. When we challenged this, the maintenance company told us that Jones homes "hadn't given the correct information upon purchase and should have told you that your apartment is in fact a company, therefore you are required to cover the costs of risk assessments and insurance". Needless to say, I checked on Companies House and this was an outright lie. I challenged them and they continued to maintain that our entire street was a registered company and we as buyers must foot their bills, and when I told them if they have set up a company in my name without my knowledge or consent, that is fraud, his response was to claim I signed up for this. I checked my contract and that absolutely was not the case, but according to them I bought a property from them and somehow ended up financially responsible for the upkeep and insurance for entire street. I have never heard anything so ridiculous.Additonally, we had been paying into a reserve fund for 4 years, only to be told the £2000 we had paid into within that timeframe had somehow disappeared, so they are thieves as well as liars. This company is morally bankrupt and an absolute disgrace and I would never buy from them again.

Michelle · 27 September 2024

★★★★★ 5/5

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Fantastic customer service and a high…

Fantastic customer service and a high quality profile developer with professionalism and style for comfortable homes.

Adeleke · 7 July 2026

★★★★★ 5/5

Trustpilot

Great sales and after sales service

From our initial reservation, to moving in, the sales team have been excellent. They kept us informed through the whole process which took a lot of the stress out of the move. There were a few snags but these were dealt with quickly and efficiently by the site manager. The constructors even took some of our boxes etc away to save us going to the tip. Absolutely love our home.

Mrs · 31 May 2021

★★★★★ 5/5

Trustpilot

Sales representation at Jones Homes

My contact has been with Sarah at NewHome solutions and Penny in the Sales Office. Sarah calls me every week without fail with an update. The only problem which is out of Sarah's control is the delay that completion is taking from our buyers.Penny has been wonderful and very helpful in answering my various questions very quickly or if she cant answer then obtaining the answer. She has always been very good at giving me access to the home for taking various measurements etc in preparation for our anticipated move which we are looking forward to very much. Many thanks Penny.

Roy · 16 October 2023

★★★★★ 1/5

Trustpilot

Jones homes are good if no faults found…

Jones homes are good if no faults found on your new build which is unlikely in any new build. The big problem is there customer service team are really poor my Experience is with the Lancashire department few minor issues with landscaping outside property and the patronising comments by email I've received are not what any big professional company with years of experience should allow.Would I buy a property from Jones Homes again definitely not because if a minor issue has resulted in the email I've received what happens if you have a bigger issue on property .

David · 29 September 2023

★★★★★ 5/5

Trustpilot

Smooth experience

The purchase of our new home went very smoothly. We were given regular updates on how the build was going and there was always someone to talk to at the end of the phone if we needed it. The move day came without any issues and it was lovely to finally be in our new home - there was also a beautiful bunch of flowers waiting for us. The customer care team came and saw us and explained everything - how things worked etc etc. We have been very happy with all communication. Any issues we did have, have been dealt with in a professional way.

Wendy · 16 August 2024

★★★★★ 5/5

Trustpilot

Mike Barrett is a credit to Jones…

Mike Barrett is a credit to Jones Homes! He went the extra mile to make sure our shower was out of service for the shortest time possible ….He cleaned up after himself and his workmanship excellent…Thank you Mike!!!

Mrs · 26 April 2024

★★★★★ 5/5

Trustpilot

All the Sales and Site Management Team…

All the Sales and Site Management Team were fantastic with us throughout the process Very helpful every step of the way.

Luke · 13 May 2026

★★★★★ 5/5

Trustpilot

Family firm

Janette and Billy were so friendly and helpful and the whole experience benefited from that.could not have wished for more Janette went above and beyond.Good family firm well built houses not thrown up like some companies.

Carol · 9 May 2024

★★★★★ 5/5

Trustpilot

What a great sales co ordinator Houyam…

What a great sales co ordinator Houyam is at Alderley Gardens.Nothing is too much trouble and an excellent and very knowledgeable attitude to her work.I would not hesitate to recommend her and really enjoy working with her on our house purchase.

Susan · 16 January 2024

★★★★★ 5/5

Trustpilot

Wonderful developer.

I recently bought a property at Sanctuary Mews Wilmslow.Have had a great experience with the property - top quality with very few snags, and great support from the sales staff (Julie) the building staff (Mike and his team) and the Clubhouse staff.Wonderful.

Grant · 11 December 2023

★★★★★ 5/5

Trustpilot

Ben M

Ben M - Jones HomesBen has worked on my property multiple occasions and each time he has surpassed expectations. He has been friendly, warm and answered any questions I have had in addition to offering advice on potential alternatives. Ben has always gone above and beyond and I remember a time when there was an issue with the front door and he went away to get the necessary parts to ensure the door was repaired before leaving. I would be happy for Ben to come back on any future snags.

Tim · 25 June 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Moved in end of April 2022 to suit their end of financial year target! Standard of build very very poor. No where near 5 star finish. This is the worst place I’ve ever lived. Noisy, draughty windows - and doors that do not fit the opening they sit in. Their answer to this ‘they are fitted to our standard build’ this does not agree with their advertising and promoting of ‘exceptional finish - perfecting every last detail’. They are exceptional at promoting how good they are; they are exceptional at answering the issues and saying the right things; they are also exceptional at not following through with the issues that need to be put right once they have been addressed. I have written a formal complaint, which again was addressed, but still waiting for numerous issues to be dealt with. Exceptional - Jones Homes - Again!

Tracey · 16 June 2024

★★★★★ 5/5

Trustpilot

New Home

I have just moved into a Jones Homes property on Cavendish Park Bolsover and must report on the premium service that both the sales advisors “Jas Khair & Lyndsey Morton” have provided me along this journey. Nothing has been too much trouble for both of them whenever I needed any information or advice, always with a smile and warm welcome and a wave when I walk past the office.Massive thx to both of them for going the extra mile and the house is awesome by the way

Dave · 10 June 2024