Every review we hold for the Poulton-Le-Fylde office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotElliott household
Sandra and the entire team have been nothing short of fantastic. From day one, they guided us every step of the way and made the whole buying process smooth, reassuring, and genuinely enjoyable. Their professionalism, support, and attention to detail gave us complete confidence throughout. We truly couldn’t be happier and absolutely love our forever home.
Craig · 2 January 2026
Agent replied · 31 May 2026
Thank you Craig for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to Sandra and the team at Lambcote Meadows.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards,
Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotSo helpful staff
From start to finish all the staff were a pleasure to communicate with and kept us well informed of ongoing process nothing was too much trouble for them. Even after moving in site staff were all very helpful and cant thank them all enough for making our journey so successful.
Janet · 30 January 2026
Agent replied · 31 May 2026
Thank you Janet for taking the time to leave a 5* review of your experience and the support you received from the team at Cavendish Park, your kind feedback will be passed on. It is great to hear your journey to your new Jones home went as smoothly as it did.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotBen Marriott came and fixed some stuff…
Ben Marriott came and fixed some stuff for us. Nothing particularly major but turned up with a smile on his face and sorted our stuff out within an hour or so. Nothing seemed to faze him. He identified something relatively significant with our bath tub....again not an issue. Sorted it. Really pleased with Jones Homes and Ben. Thank you for popping over :-)
Max · 29 September 2025
Agent replied · 26 December 2024
Thank you Max for the 5* review and positive feedback. Ben will be delighted with your kind review.
On behalf of us all, we wish you many more years of continued happiness in your Jones home at Cavendish Park.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotThank you to everyone at Gateford Park
Thank you to everyone at Gateford Park! We had an amazing experience from start to finish. David & Lynn were really helpful throughout and since moving in Graham, has been very attentive and sorted our issues (all minor) very quickly, making the transition into our new home very easy. Would 100% purchase again!
Ms · 3 May 2024
Agent replied · 13 June 2024
Thank you Kesiah for your kind words and 5* review! David, Lynn and Grahame will be delighted. On behalf of all at Jones Homes, we wish you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 1/5
TrustpilotJoke of a company
Shame there isn’t a minus 10 Lived in my home 19 months now Snagging is still not complete major issues with bad brick work to our house Came to sort it instead made it even worse Will be seeking advice from the nhbc and from a solicitor!!Soon as they hand you the keys they loose interest I’m work in the construction industry and I’ve never seen work so bad
As · 1 February 2023
Agent replied · 13 June 2024
Thank you for bringing these matters to our attention and we are sorry to read your concerns as this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform, please could we ask you to contact the Regional Customer Services team on CustomerServices.Yorkshire@emerson.co.uk Please rest assured we will share your feedback internally. Kind regards Jones Homes (Yorkshire) Ltd
★★★★★ 4/5
TrustpilotA warm welcome given by Jones homes…
A warm welcome given by Jones homes with flowers and champagne. The home had been cleaned and hoovered ready for my furniture. Little touches including hand soap and towels on the downstairs bathroom, just showed how the small touches made it a stress free day. Thank you Junes homesde
Tracey · 28 May 2024
Agent replied · 13 June 2024
Thank you for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotGood customer service
Good customer service, especially Sandra (Sales)
Esther · 26 November 2025
Agent replied · 24 December 2025
Thank you for your 5* review and for taking the time to leave a review. Your kind feedback will be passed on to Sandra.
On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows.
Kind regards,
Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotSeamless Service
I had a large aftercare issue that was a worry for me as i didn't want too much disruption in my home. Thank you to Jonny in Customer Care he was very re-assuring and the work was completed seamlessly by their lovely team. Thank you.
Anthea · 21 July 2024
Agent replied · 26 December 2024
Hi Anthea, thank you for your 5* review, we will ensure your kind feedback is relayed to Jonny and the Customer Care team. They will be delighted.On behalf of all at Jones Homes, we wish you many happy years in your home at Southfield Grange.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
Trustpilot5* Customer Service
Thank you to everyone on the Sunfield estate in Wilmslow for making moving into our new home such a positive experience. Everyone we have come into contact with, from builders we have passed on the road to contractors coming into the house, have been so polite. There is building works to the front and back of our house but we have never been affected by this, thanks to the professionalism of everyone on site. Everyone who has come to the house to resolve any snags has come on time and have been very respectful of a sleeping baby too! Special thanks to Julie, Phil and Charlie for all their hard work thus far; we really are very grateful
Clare · 24 May 2024
★★★★★ 1/5
TrustpilotPoor Quality
After living in two previous new-build properties by other developers, my experience with Jones Homes has been significantly worse. The volume of issues has been far higher than expected, and several remain unresolved even after 18 months.
ZP · 8 April 2026
Agent replied · 31 May 2026
Dear ZP,
Your review is important to us, and we are genuinely sorry you feel your experience could have been better. We would like to ask a member of the relevant department to contact you regarding these matters but are unable to match your details to our internal records. We have responded via Trustpilot requesting further information from you. Please respond to the Trustpilot request with your name, plot number and development name so we may look into this for you.
Kind regards, Jones Homes
★★★★★ 5/5
TrustpilotThe site management are always on hand…
The site management are always on hand if needed. And the site office staff are really welcoming. Very good build quality, just minor snagging required.The site is still under construction as is the bypass on the north side. The wider area of the Wyre is nice countryside with the more retail shopping/entertainment on the Blackpool side of Poulton. Overall a positive experience being here for only two weeks.
Steven · 23 December 2022
Agent replied · 13 June 2024
Thank you Steven for your kind words! The team at Moorfield Park will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotHighly recommend Jones homes
Jones homes build quality, process of the sale was great and the sales executives and site manager at Beaumont Grange were really friendly and helpful throughout the process. Appreciate their wonderful support. Overall the handover process was clear and flawless.
Mr · 23 September 2024
Agent replied · 26 December 2024
Thank you Mr Tholeti for your kind words. We are thrilled to hear of your enjoyable and smooth journey to owning your new Jones home.We will ensure your feedback is relayed to the team at Beaumont Grange.On behalf of all at Jones Homes, we wish you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotEXCELLENT JONES HOMES
WE ARE HAVING A GREAT EXPERIENCE OF JONES HOMES , BOUGHT A PROPERTY WITH THEM AND SO FAR EVERYTHING HAS GONE SO SMOOTHLY. THE SALES TEAM WERE FANTASTIC IN HELPING ON ALL QUERIES AND THE SITE MANAGER AND HIS TEAM HAVE ALSO BEEN OUTSTANDING
Mr · 29 January 2026
Agent replied · 31 May 2026
Thank you Mr Grant for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team.
On behalf of all at Jones Homes, we wish you many happy years in your new home at Cavendish Park.
Kind regards,
Jones Homes Yorkshire
★★★★★ 4/5
TrustpilotI would have awarded you five stars if…
I would have awarded you five stars if Eon was not involved. I’ve been here for aprox f six months and still cannot get a bill or balance from them. They are the worse company ever. So bad that I’ve had to get the ombudsman involved. Why you deal with them is beyond me. I’m very stressed and worried all the time thanks to Eon.
Ann · 24 January 2023
Agent replied · 13 June 2024
Thank you Ann for taking the time to leave us a review.We are very sorry to hear about your experience with Eon and completely understand your frustrations.I have passed your details on to our customer care team who will be in contact with you today to see if we can help in any way.Apologies again for the inconvenience caused.All the best,Jones Home North West
★★★★★ 5/5
TrustpilotBen & Martin are a credit to Jones…
Ben & Martin are a credit to Jones Homes. They are friendly, hardworking & both go above and beyond. Each time they have carried out work on my plot they have done an excellent job! I’ve had a new build before & the aftercare I received was nothing compared to these two & the CC office.
Helen · 2 October 2025
Agent replied · 31 May 2026
Thank you Helen for your 5 star review and kind words. Ben & Martin will be delighted with your positive feedback.
On behalf of us all, we wish you many more years of continued happiness in your Jones home at Beaumont Grange!
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotBen M & Martin H
Ben M & Martin H - 10/10The two guys above came to fix our shower screen and also fix our squeaky landing floorboards. They arrived early, cracked straight on with the job with no messing about and got it done and dusted. We’ve had Ben out a few times to fix the odd job but we cannot fault either one of them. Very professional, very knowledgeable and a great pair of lads. Thanks for your hard work guys and for getting it all sorted for us so close to Xmas!
Josh · 20 December 2024
Agent replied · 26 December 2024
Hi Josh, thank you for your 5 star review and kind words. Ben and Martin will be delighted with your positive feedback.On behalf of us all, we wish you many more years of continued happiness in your Jones home at Beaumont Grange and Merry Christmas!Kind regards, Jones Homes Yorkshire
★★★★★ 1/5
TrustpilotVery Poor Service
Still waiting on our garden Snagging list had contractors turn up 3 times and do nothing , have now reported this to NHBC as getting no information back from a very poor customer service.Our ceilings look like a underground map because they only tape joints and nails falling out was told by a director of Jones Homes this is for us to repair and pay for , I asked him to leave my house as I cannot deal with idiots.Also roof tiles came off and nearly damaged my car called customer service same old blah blah.If I do not get any satisfaction I shall be taking legal action as I have paid only a half a million for my home and the building standards are poor Gary Andrews28 Walnut Tree Grove Kent ME3 9YB
Mrs · 17 December 2024
Agent replied · 26 December 2024
Dear Mr Andrews,Sorry to read your concerns and this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform. We would like to ask you to continue to contact the Regional Customer Services team direct regarding your outstanding items and to which we believe dates have been agreed for these works to be carried out. Kind regards, Jones Homes Southern
★★★★★ 5/5
TrustpilotNew home purchase
I have to say that the sales team at Shurland Park were very helpful. Nothing was too much trouble. We were always kept up to date with progression. The builders on site are also brilliant and went through details in plain english so we understood all stages. Thankyou for making our move smooth
Malcom · 7 December 2023
Agent replied · 13 June 2024
Thank you Malcom for your kind words! The team at Shurland Park will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotChris was a star
Chris Denny was a great help sorting all the snagging issues out in the house. Super professional and courteous, even managed to help with some other bits I forgot to mention on my snag list. I hope he’s well compensated and recognised at work. Good chap! Best, Ola
Ola · 20 March 2024
Agent replied · 13 June 2024
Thank you Ola for your five star review and kind words!Chris will be delighted.On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 1/5
TrustpilotWhere to begin............my wife and I…
Where to begin............my wife and I have written a couple of reviews about Jones Homes......all negative due to the very poor build quality to our House. We did not expect this when we parted with £325000. But the reason I am writing this review is that nearly 3 weeks ago we have had to have a drain put in the garden due to water pooling by the patio doors and we have now found that the en-suite shower was plumbed in incorrectly which has led to water leaking through the downstairs hallway ceiling. This means tiles to be ripped out, shower tray and partition too. This has already been done twice. Only started using the en-suite shower in December. Some 14 months after moving in.......We have had no correspondence in regard to when these repairs are going to take place. I feel that Jones Homes now find us to be a boil on their backside. Better to ignore us and hopefully we will go away....Ain’t going to happen Jones Homes......!.The amount of issues we have experienced with this house are to numerous to list, so I am going to setup a facebook group with all the photos, videos and messages we have accrued over the past 15 months so that other owners and potential owners can have a place to support, gather information and interact with each other and to air their own experiences with others in a similar situation. The Jones Homes Customer Care was great. But maybe the amount of issues with other customers might be starting to pile up and getting to much for the department to handle...
T.W · 29 February 2020
Agent replied · 13 June 2024
Dear T.W,Jones Homes (Lancashire) Ltd are committed to resolving any issues for customers which are covered by their two-year Jones Homes warranty.Our customer service department have capacity and capability to deal with every enquiry. Should any customer have a specific enquiry, we would encourage them to contact us directly and we will work with them, subject to reasonable access to resolve issues in line with their warranty.It should be noted that with the recent storms and excessive wet weather, the water table is unnaturally high and newly laid land drains do need time to settle and work effectively. Where there is a genuine issue with water logging in normal conditions, we will address this.Kind Regards,Jones Homes
★★★★★ 1/5
TrustpilotPaid for a view that’s now a muddy mess
We paid xtra premium for a wild flower meadow view and ended up with a mud bath! So many issues with house from flooring to leaks to plaster needing replacing to faulty garage door to door framesPaid extra for floor which has lifted and the floors sank in one area Customer services good but you have to hound them then they get fed up of you. Chris is though a star but I bet he has lots of issues to sortMy main bug bare that is not sorted is the bog that is called a wildflower meadow! For goodness sake put a fence around it! so many people are driving over it! It’s awful to look at outside ur window! On intial look seems premium but not sure I’d buy new again
Johnathan · 19 February 2024
★★★★★ 1/5
TrustpilotDO NOT BUY A JONES HOMES!!!!!
DO NOT BUY A JONES HOMES!!!!!Cowboy builders who couldn't care less once they've got your money in their bank. We had a terrible experience from the start, with pushy sales, misinformation on the assisted move which cost us £1,000.00 more than it would have done to sell out house with a local estate agent and missing extras we paid for months in advance. Now 3 months of being in our house we still have a snagging list as long as my arm. Jones homes have been out to see us 7 times and all the issues have either not been touched or made worse. I'm having to take unpaid time off work and half of the time they don't even turn up. They fob you off and are only out for themselves. I could keep going on about our experience and how bad they are, but I would be here for days writing my review.
Rebecca · 22 November 2024
Agent replied · 26 December 2024
Dear Miss Wardell, Your review and feedback is important to us, and we are genuinely sorry you feel your experience could have been better.Unfortunately, we are unable to assist with snagging matters via this platform however please rest assured we will share your feedback to the relevant teams.Kind regards, Jones Homes Yorkshire
★★★★★ 1/5
TrustpilotTerrible company
Terrible company. We have had so many issues with our house, render cracking, flooding, staircase is falling apart, window and door handles all falling off, poorly fitted flooring (just a few of the issues). This is not just a 1 off, all the neighbours have also had the same issues. The products are cheap, the workmanship is poor and the customer service is even worse. We have issues raised on snagging before our 2 year end date that are ongoing and Jones Homes are refusing to do anything about. Even though the fault is with Jones for dragging it out because they dont get things done, you have to chase constantly. They couldn't care less once they've received your customer satisfaction survey. I wouldn't touch this company with a barge pole. AVOID.
Casper · 18 November 2024
Agent replied · 26 December 2024
Dear *Casper Rosie 1*Your review is important to us, and we are genuinely sorry you feel your experience could have been better. We would like to ask a member of the relevant department to contact you regarding these matters but are unable to match your details to our internal records. We have responded via Trustpilot requesting further information from you. Please respond to the Trustpilot request with your name, plot number and development name so we may look into this for you.Kind regards, Jones Homes
★★★★★ 5/5
TrustpilotFirst class service
We met Jas at Cavendish Park today. Even though we weren’t intending to buy from that development, Jas was so helpful, informative and went out of her way to help us as much as she could. Thank you Jas, excellent service
Debra · 22 June 2024
Agent replied · 26 December 2024
Thank you Debra for your 5 star review and for taking the time to leave us a valuable review. We are so pleased to hear your visit to Cavendish Park and experience with Jones Homes has been a positive one. We will ensure your feedback is passed on to Jas.Kind regards,Jones Homes Yorkshire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
