Jones Homes reviews

★★★★★ 1/5

Trustpilot

DO NOT buy a Jones Homes Property

DO NOT buy a Jones Homes Property. Once they have your money, they don't care about the multiple house leaks, cracked render, wobbly staircase (list goes on). Even when the issues were highlighted in the snagging list, once your past 3 years (we are 4 years post purchase) they will continue you tell you thats its nothing to do with them even though the issues were previously highlighted. We will be taking Jones to small claims court for all the issues we've personally had to put right caused by Jones Homes cowboy builders and taking it further with NHBC like practically every property on this estate. Currently fixing our 3rd leak which has rotted en-suite walls and leaked into lounge where builders have cut the end off the shower tray and hid it behind the tiles. I will never buy a new build ever again. Certainly not from this company.

Mrs · 11 November 2025

★★★★★ 5/5

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Sunfield, Wilmslow

I’ve recently purchased my home in the Sunfield Estate in Wilmslow. From start to finish, Julie was absolutely incredible. Being a teacher means that talking during the school day is virtually impossible, but that didn’t stop Julie from being there for me. She would often call me after work or sometimes even on her way home to keep me updated on everything. Julie’s support made the entire experience so much smoother than I ever expected it to be. When my move-in day arrived, Julie was there to welcome me into my new home, which truly made the move-in day feel special.

Rachel · 17 May 2025

★★★★★ 5/5

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Martin and Ben!

Martin and Ben!Martin and Ben have recently completed an open snag at our home to the highest standard of work. Both were polite, helpful and respectful of my home. They took pride in their work and ensured a hight standard when fixing the original issue. Both are an asset to the Jones team. Also a shout out to Sue in the office who kept us updated throughout!

Joanne · 16 August 2024

★★★★★ 5/5

Trustpilot

Early days but impressed so far

We’re only in the very early stages of buying a Jones Home, however, Sandra on the Van Dyks village has been very helpful and knowledgeable. No question is too much trouble for her and she always welcomes us with a friendly smile. We hope the rest of the process and customer service team are as lovely. Thank you Sandra!

Emma · 24 November 2024

★★★★★ 5/5

Trustpilot

New Home Experience

Staff at Jones Homes demonstrated excellent communication and patience during our buying process when it took longer than we planned due to issues within our chain. Prior to moving in, the handover meeting was clear and detailed and we were encouraged to ask questions if we had any. We received a very warm welcome on the day we moved in to our new home. Since moving in, any snagging issues so far have been either looked into and / or dealt with promptly. We have found all staff / builders we have come into contact with, extremely approachable and understanding, in particular Jas (in the Sales Office), Carl (Site Manager) and Brandon (Assistant Site Manager) have all been very helpful indeed and continue to be so. As for the site, we love the style of properties Jones Homes build especially as they put emphasis on the look of the houses and gardens, even planting shrubs in the front gardens to enhance the look of the estate.

Mr · 2 October 2023

★★★★★ 5/5

Trustpilot

Amazing

We are absolutely delighted with our new Jones Home that we moved into on the 15th September. We waited a long time for it after Beaumont Grange was first announced in 2020, but we wanted a woods facing Banbury on the second phase so it was a long wait but well worth it! We couldn't be happier with it, it's beautiful and just what we wanted. This is my second Jones Home as I moved from Arundel Park in the same village having lived there for nearly 10 years, and we've now upgraded to a bigger one together. The service again has been excellent and our sales adviser Philippa Ingram has just been absolutely amazing from start to finish. She is fantastic at her job and also the loveliest person, it has been an absolute pleasure dealing with her over the last couple of years and she made things really easy. The after care so far has been great, Alan the site manager and Dave the assistant manager are great to deal with. Everyone is really nice, friendly and on the ball. Our new house is everything we wanted and is just beautiful, I'm sure we will be very happy here for many years to come.

Miss · 2 October 2023

★★★★★ 5/5

Trustpilot

Moved into Sanctuary Mews just over two…

Moved into Sanctuary Mews just over two weeks ago,Cath Wilding from Jones Homes was very helpful explaining everything to me and welcomed me into my new house with flowers and Champagne - Jamie Bickerton has been marvellous going round seeing everything is ok for me, nothing has been too much trouble for him, thank you so much to you both of you for making my move to my new home easy!

GWEN · 8 April 2024

★★★★★ 5/5

Trustpilot

Excellent team, lovely new house with Jones Homes

I am so pleased with my new home, it’s built and decorated to a very high standard. The sales team, Jeff and Rachel, were professional and efficient and guided me throughout my purchasing journey. The site manager, David and his team are also very helpful, nothing you ask is too much for them to do. Overall I have had an excellent experience with Jones Homes.

Mrs · 16 July 2024

★★★★★ 5/5

Trustpilot

Review for Dan Hunt the…

This review is for Dan Hunt the Aftercare Operative at Jones Homes.Dan has been working on our snagging list and has done an amazing job. He is extremely professional, very knowledgeable and takes great pride in his work. He takes time to look at the reported issues and explains how they will corrected and how long each job will take. If Dan Hunt is assigned to your snagging list, you won’t be disappointed.

Rajinder · 7 February 2024

★★★★★ 5/5

Trustpilot

Our experience at Westlow Heath Congleton.

We moved into our new house in August 2022 in Congleton. The sales team were excellent, whilst other builders at that time put obstacles in our way in the search for a new house, Jones showed lateral thinking and were helpful. At all stages through to completion, they were efficient and thorough and cannot be praised enough. The house is excellent, but like all new builds there were snags. They were dealt with by the site team who again were excellent, then latterly by Jones Customer Services. None were major, and all have now been completed. For me though I'd like to see more of a prevention rather than cure policy, and a more rigorous inspection regime could save a lot of wasted time and money. That said, the overall build quality is excellent and better than other major house builders we have experience with. We would buy another Jones Homes house, I feel that they are a company that genuinely care and want to provide a good product. Highly rated.

Neil · 16 August 2023

★★★★★ 5/5

Trustpilot

I cannot speak highly enough about…

I cannot speak highly enough about Penny at The Grange at the Last Drop, in Bolton. She has been so helpful from my initial visit to pick up a brochure on the site to most recently picking my kitchen, tiles and extras. Nothing is too much trouble and she keeps me informed on a regular basis. I’ve been extremely impressed with the level of service I have received along with the friendliness of Penny and the team.

Kathryn · 13 October 2023

★★★★★ 5/5

Trustpilot

Sandra was very helpful

Sandra was very helpful. She took time to take us round the development and the different properties.

Akimbo · 11 January 2026

★★★★★ 5/5

Trustpilot

Amazing customer service and product quality

Really helpful customer service team, they are amazing, they really went above and beyond to help me with my house purchase. The house itself is beautiful and feels high quality, with ongoing excellent after sale support. The Jones homes team appear to genuinely care, reflected in the high standards in the product and the practice of people who work there.

Customer · 21 February 2026

★★★★★ 5/5

Trustpilot

I can highly recommend Dan

I can highly recommend Dan. He came to our address to complete the snagging list for our new property. From start to finish his professionalism, attention to detail and commitment stood out. He meticulously went through what was required and the quality of the finish was completed with precision and care. His dedication, expertise and commitment to care are outstanding. Thank you Dan for your exceptional work !

Claire · 14 March 2024

★★★★★ 1/5

Trustpilot

Very disappointed in the after service…

Very disappointed in the after service - lots of broken promises of work to be done - now 5 months into new house and still chasing for work to be completed. Feels like once you have completed then they aren’t concerned about the aftercare. All the issues have put a real downer on our dream house.

Simon · 18 March 2026

★★★★★ 5/5

Trustpilot

Recently asked the help of Sharon from…

Recently asked the help of Sharon from Customer Service at Jones Homes and was so impressed with her quick response and handling of the situation. She sorted my issue quickly and efficiently despite it not being a problem with our property so nothing to do with Jones. She stepped in and with her help got the issue resolved for me. Thank you Sharon definitely 5* service

Kim · 16 April 2024

★★★★★ 5/5

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Sunfield Jones Homes …

I have just completed on a new Jones Home at the Sunfield Development Handforth. Julie in Sales has been a constant support and has made what can be a stressful experience seamless! Her advice and help has been priceless and she really does care about you and your purchase, which is a rare quality these days! Thank you Julie & all the team at Sunfield for making my move go smoothly. Sam. W.

Samantha · 15 April 2025

★★★★★ 1/5

Trustpilot

First of all no communication

First of all no communication. Today was what we were originally told would be closing date, but they usually get finished early. Not in our case.Their choices for materials was not good at all. Very disappointed. The building site stays filthy. We have complained about it. “Oh it’s a building site”. I call BS. All of the doors and windows are open so debris can blow in. There’s a crack running across our floor. Will it get worse as time goes on. Our site manager, Kyle, had 63 houses when he first started our house. It is IMPOSSIBLE to manage that many with one person. We live close by so we check often. Most times it is just sitting there with no one working. When we started there were at least seven lots empty. Now there are not any empty lots. Some people are living in their houses. Not us. There are twenty four houses, in various stages, being built. All are ahead of us. Ours is a shell. I regret building this house. I should say process of building. A real estate company was recommended to us. We bit. There’s not even a for sign in front of our present home. ???This is our third house we’ve built. We understand the process. We’ve been very patient. After all we are living in our present home. When you go to sales office, they give you a customer service number. You get a recording. What’s the solution? Give us our down payment back? (My choice) Finish the damn house? And when they do, how many things will be wrong? Will they ever get fixed?Regrets, regrets, regrets. Wish I had found all of these reviews before we started, because we would have never bought.

GC · 1 April 2023

★★★★★ 5/5

Trustpilot

Excellent and Caring House Developers

After having given up on buying our first home we came across Jones Homes development in Hoo and from the very first time customer service has been excellent, Karen and Nicole have been absolutely amazing, helping speed things along for us and just going through the process together making us feel cared for.After moving in, the customer services continued to be excellent and the after care has also been exceptional. Our house is everything we wanted it to be and more! Gary has been looking after us and our property needs in such a great way that all in all I can honestly say that we are extremely happy with our purchase from Jones Homes and we definitely recommend them as premium house developers.

Angie · 25 March 2023

★★★★★ 1/5

Trustpilot

Three years in to my new home ownership

When I first bought my new home back in April 2019 Jones Homes couldn’t have been more helpful. It was my first ‘new build’ and I was looking forward to the experience where everything was new, guaranteed and I wouldn’t have to worry about finding extra cash for repairs/improvements. My shower leaked straight away the first time I used it. Water collected in the bulkhead over the stairs and had to be drained away. Then it leaked under the sink in the kitchen. Something had not been tightened properly and water basically drained out of the sink straight to the cupboard below. My boiler packed in after 3 years - seems it only had a 2 year guarantee - I had to buy a new one. Other people on the development have had similar faults with their heating and water boiler. My mum who lives on the same development has similar issues with her boiler. My kitchen units started bubbling up - Jones Homes not interested. I thought it would be covered by the kitchen guarantee. Symphony Kitchens advertise a 10 year guarantee on their website - but not Symphony Kitchens for Jones Homes apparently - that’s only 5 years. Whilst within the guarantee period - my issue is to do with water ingress apparently and not covered by the guarantee. I always wipe my units down and use the extractor - but apparently still my fault. To give them credit - Symphony agreed to cover the cost of replacement. Everything has been a battle with Jones Homes, their customer services in the first few years were unhelpful and dismissive. They blamed everything on Covid and have made no attempt since to redeem themselves. When I initially bought the house they made every effort to be helpful and initially I gave them a glowing review - but since then my experiences, and from what I hear other buyers on the same development similar, have had extremely poor service. In the first two years it was difficult to get any snagging done, and after two years you may as well not exist. I live in a beautiful area but wish I had bought a different home.

Amanda · 16 March 2023

★★★★★ 5/5

Trustpilot

Just want to say a massive thank you to…

Just want to say a massive thank you to the amazing Julie Roberts at Jones Homes. After a long 4 month process I have finally reserved my property. Julie has been incredibly helpful & attentive throughout the whole process, nothing has been too much for her. I definately wouldn’t have done it without her. Thank you Julie for all your support. Clare ☺️

Clare · 3 May 2024

★★★★★ 5/5

Trustpilot

Excellent company

We have given Jones Homes 5 stars as we can not fault any part of the process to buy our lovely new home. From the moment of viewing to exchange the level of support has been exemplary. Jeff and Rachel went above and beyond to take over responsibility of any stressful situations we found ourselves in due to delays in the purchase chain. We would not hesitate to recommend buying a house through Jones Homes to others and can only say a big thank you to all concerned in getting us through to completion

Mrs · 6 January 2023

★★★★★ 5/5

Trustpilot

A Thank You for Exceptional Service and Support

I just wanted to say a big thank you to Denise Wilson for all her help with this purchase at Moorfield Park. I really appreciate the quality customer service, friendliness of the staff, good site construction and technical service, brand reputation, security and beauty of the chosen location, aesthetically pleasing houses, and Jones Homes` corporate approach. Thanks again!

Mr · 6 May 2024

★★★★★ 5/5

Trustpilot

New Home purchase with Jones Homes

Jones Homes made the process of buying our new home a pleasant experience. They kept us informed regularly along each stage of the process. Our sales advisor Sandra was very helpful and informative making it a smooth process. I would recommend Jones Homes for the quality of the build to their customer service and aftercare.

Nicola · 10 June 2024