Raine and Co reviews

★★★★★ 1/5

Google

Extremely disappointed with this agency. They placed a tenant in my property and serious issues later came to light that should have been identified with proper checks. This resulted in major financial loss and years of stress. It felt like they prioritised filling the property rather than protecting me as a landlord. When I finally regained the property after a lengthy legal process, I discovered letters showing the tenant had significant debt issues long before moving in, something I believe should have been picked up during the vetting process. Based on my experience, I would strongly advise others to avoid. Edit in response to the company’s reply: This review is genuine and relates to Raine and Co Potters Bar. I was a landlord client. There is no purpose in contacting me now, as the financial loss has already occurred and the rent arrears cannot be recovered. My intention is solely to make others aware based on my experience.

Louise · 14 December 2025

★★★★★ 5/5

Google

I had been looking for a rental property for a few months and had felt quite let down by other agents, false promises and bidding wars. Darren at Raine and Co in Potters Bar was amazing from start to finish. From keeping me updated to going through the referencing - Darren kept us in the loop and was transparent the entire time. We are very happy in our new home and I want to thank Raine and Co, particularly Darren and Beth. Other agencies should take note!!! Thank you so much!

CrystalBabies444 · 17 March 2026

★★★★★ 5/5

Google

Excellent service from start to finish. The team were professional, responsive, and genuinely helpful throughout the whole process. Communication was clear and timely, and they always took the time to answer my questions and keep me updated. Everything was handled efficiently and smoothly, which made what can be a stressful process feel easy and well managed. I really appreciated their honesty, attention to detail, and friendly approach. Highly recommended, I wouldn’t hesitate to use them again.

Faegheh · 14 January 2026

★★★★★ 5/5

Google

I have had an excellent experience with Raine and Co Potters Bar. Their team has been consistently professional, responsive, and genuinely helpful throughout the entire process. Communication was clear, timely, and reassuring, which made everything feel smooth and well managed. What really stood out was their attention to detail and their willingness to go the extra mile to ensure that matters were handled properly and efficiently. They are knowledgeable, approachable, and clearly take pride in delivering a high standard of service. I would not hesitate to recommend Raine and Co Potters Bar to anyone looking for a reliable and professional estate agent. A truly impressive and well run team.

We · 17 February 2026

★★★★★ 5/5

Google

I have dealt with Rain and co for the sale of my house and the purchase of my next one. I must admit that i was quite stressed to go through the process but it has been a pleasure from the first moment until the end. Keep up the good work.

DG · 14 January 2026

★★★★★ 5/5

Google

We had a great experience in buying our first home with Raine and Co. Paul was very easy to communicate with and answered out questions promptly which made the whole process so much easier. Buying your first home is a super stressful endeavour and so it was wonderful to have an estate agent that we could rely on.

Rebecca · 3 October 2024

★★★★★ 5/5

Google

We recently bought our home through Raine and Co and had a really positive experience. From start to finish the team were professional, approachable, and always quick to respond to any questions we had. Buying a house can feel stressful, but they kept us updated throughout and really helped to make the process as smooth as possible. We’re delighted with our new home and would happily recommend Raine and Co to anyone looking to buy or sell.

Marco · 20 August 2025

★★★★★ 5/5

Google

Although Theo of Raine & Co Potters Bar was working for the vendor, and not specifically for us, he was the consummate professional! He was so helpful and put himself out on several occasions to try and smooth out what was at times a bumpy road. He did what my own estate agent failed to do..... many times. Of course I’m aware it’s in Raine & Co’s interest for the sale to go through ASAP, but Theo went above and beyond. Gold star!!PositiveResponsiveness, Professionalism

Maggie · 26 August 2021

★★★★★ 5/5

Google

Theo has been absolutely amazing from start to finish with helping us buy our first hone together. He has kept us in the loop with every minor detail, been really informative when viewing different properties and he's very relatable with how he speaks. Its never felt like he's been pushing us to buy just anywhere - he's always ensured thats its been the right decision for us. Would recommend him to anyone looking to buy a property in the area. 10/10.PositiveResponsiveness, Quality, Professionalism

Stefano · 26 August 2021

★★★★★ 5/5

Google

Absolutely outstanding service! The whole team are very friendly, professional and genuinely care to give you the very best service as possible. Without a shadow of a doubt the guys in the Potters Bar branch were easily the best estate agents I have ever experienced and that is quite a lot. I had a lot of personal challenges to overcome, including a complicated divorce and even had to pull out of a good offer because of this. They were completely understanding, patient and soon found another more than perfect offer for me and the sale went through smoothly thanks to Theo who more than went the extra mile to overcome a last minute hitch from the solicitors which ensured the sale went through in time as I was close to losing the buyer and not having another fabulous offer like I did, thank you so much Theo! And all this service I received we had the stress and restrictions of the pandemic, AMAZING!!!!!!! Would recommend this great team with my hand on my heart, thank you again and wish you all the success you deserve for your top draw service.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 26 August 2021

★★★★★ 5/5

Google

Can’t recommend Theo at the Potters Bar branch of Raine & Co enough for the excellent service he provided to us when purchasing our property. Nothing was too much trouble, he provided regular updates and communicated with all parties to keep the purchase on target. Thank you Theo for being honest, kind and a true professional. I wholeheartedly recommend Raine & Co. and wouldn’t hesitate to use them again. So a big gold star from us Theo! George & Vicki

George · 10 June 2021

★★★★★ 5/5

Google

I would highly recommend Raine and Co at Potters Bar if you want to sell your property. The branch manager Theo Faulkner and his professional team were friendly and helpful with all their advice when selling my late parents property. They all worked very hard to conclude the sale and Theo went the extra mile to ensure that the process run as smoothly as possible. I would not hesitant using this estate agents in the future if necessary. Thank you Theo for your assistance at a very stressful time.

Glynis · 10 June 2021

★★★★★ 5/5

Google

Raine & Co did a great job in a difficult market. They were also very helpful in getting an exchange and completion date sorted in awkward circumstances. In particular Paul’s experience managed to ensure everything happened as we and others in the chain had been expecting.

Jon · 20 August 2025

★★★★★ 5/5

Google

A huge thank you to Navid at the Potters Bar branch of Raine and Co as he went above and beyond for the sale of my property. He provided guidance, support, regular updates, communication with all sides of the sale and the solicitors was incredible and really did keep the sale on track. Thank you Navid for your professionalism, patience and hard work to get the sale to the finish line. I would highly recommend.PositiveResponsiveness, Professionalism

Kelly · 10 June 2021

★★★★★ 1/5

Google

They shared my details with Urban Billing, who chased me for service bills for a property I was no longer at. Threatened me with bailiffs, do not trust! My apologies I have b en informed that they were not responsible for sharing my details with Urban Billing.

John · 28 November 2025

★★★★★ 4/5

Google

I rented a house through Raine and Co in Potters Bar and honestly had a great experience. The team was friendly, professional, and easy to deal with from start to finish. Communication was clear, and whenever something came up during the tenancy, it was handled quickly and without hassle. Made renting feel straightforward and stress-free, which isn’t always the case! Would happily recommend them 👍

Hari · 14 January 2026

★★★★★ 5/5

Google

I would highly recommend Theo, George and Navid from Raine & Co, Potters Bar. Theo's friendly, no pressure approach to putting our house on the market was really what we were looking for and from the point of offer to completion, Navid really went the extra mile to ensure that progress was being made and regularly kept us up to date.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 10 June 2021

★★★★★ 5/5

Google

I had the most AMAZING experience with Raine and Co. Raine and Co treats every client with respect, dignity and warmth. Elsa and Zara made my renting process very smooth and hassle free. The communication and quick response to questions …

Nita · 17 April 2025

★★★★★ 5/5

Google

This is the first time we have rented a property and it has been a very easy process with Raine and Co..Excellent service provided to us, Tom was really informative when viewing the property.. He would provide regular updates and nothing was ever too much trouble..5 star service from start to finish! Would highly recommend! Thank you Tom!PositiveResponsiveness, Professionalism

Nicola · 23 October 2021

★★★★★ 5/5

Google

We bought our house through Raine and Co in 2015 and since then have been touch for other investments and lettings. Their professional approach, friendly nature, prompt response and very practical advise are the things that keep us recommending them to all our friends and acquaintances. Special thanks to Tom Smith, George and Theo for all their help.PositiveResponsiveness, Quality, Professionalism, Value

Nitin · 10 June 2021

★★★★★ 5/5

Google

Great and knowledgeable service from Navid at Raine & CO. Potters Bar. More than confident in his ability to manage the somewhat stressful house selling process from initially advertising the property and negotiations with potential buyers right through to completion of sale. Navid is clearly a very experienced professional in his field. Many thanks Rob ScrivenPositiveResponsiveness, Professionalism

Rob · 23 October 2021

★★★★★ 5/5

Google

Highly recommend Navid, he was really professional, trustworthy and knowledgeable. He helped us with the purchase of our family home and everything went smoothly! Navid made sure that all parties were well informed during the whole process and followed up on all queries efficiently. In addition to this he was very respectful and a pleasure to work with.

Carol · 10 June 2021

★★★★★ 5/5

Google

Cannot recommend these guys enough especially Theo Faulker who helped us all the way, always returned phone calls and emails, nothing seemed to to much for him, worked tirelessly to find the right buyer for our property and pushed on our behalf, best guy, do not go any further than Raine & Co.

Peter · 10 June 2021

★★★★★ 5/5

Google

Great service from beginning to end. Always available and easy to communicate with. Paul and Michael supported me throughout the process, keeping me updated with the progress of my purchase and sale. Highly recommend.

Monte · 27 August 2025