Trusted Agent profile · Portsmouth
★★★★★
521 reviews across 2 platforms
127 London Road, Portsmouth, PO2 9AA, PO2 9AA
Mann's office in Portsmouth, at 127 London Road, is rated 3.6 out of 5 across 521 reviews on two platforms, including 292 Google reviews rated 4.5.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
5/5
GoogleI found my experience with this company extremely professional. The service Mellissa provided was excellent. when dealing with my needs I found that she was very executive and attentive. I highly recommend Mann for finding future properties.
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
5/5
GoogleFlawless service, would recommend.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust sold a property through Mann and used their conveyancing service for the first time. As they are closely linked this worked really well. I would recommend.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotIf I could give them no stars I would
If I could give them no stars I would. They are a terrible company. I have been living in a rental flat with mould growing that was proven to be due to the lack of heating in the property yet they have offered no apology and didn’t care that we were freezing during the winter months
1/5
TrustpilotThis is for Mann Countrywide Ashford.
This is for Mann Countrywide Ashford.The sale price was below my instructions and I was told the purchaser was a cash buyer. This was used as a negotiating ploy against me. I was told the buyer was applying for a mortgage by another Estate Agency. Mann admitted this was the case.Be careful of fast talking salepersons.
1/5
GooglePoor service. Very disappointed, considering the amount of rent i pay they do not want to help if theres a problem. Ive been waiting for builder for 6 months now.
Hi Emma, I am very sorry to hear that you have received poor service and delays in repairs being handled. I have forwarded this on to the Property Manager for you to ensure that something it able to be sorted as promptly as possible and I apologise for this. Kind regards, Georgia.
1/5
TrustpilotWORSE THAN COVID
WORSE THAN COVIDWe have been messed around, had our time wasted, and been stone cold lied to. I've been renting in London for over 10 years and they are honestly the worst agents I have ever had the displeasure of using.Save yourself time, stress and money and avoid them.
1/5
TrustpilotTerrible service
Terrible service, broken promises, dishonest and inexperienced staff. They promised a quick sale but it took 9 months. This was without a doubt the most stressful times using an estate agent. I will never ever use them again!
1/5
TrustpilotShockingly poor administration
Shockingly poor administration, failure to do the basics on time putting pressure on clients due to incompetence. I am a large scale landlord and due to the appalling customer service they have meted out to me as a guarantorI I am moving all of my properties currently with the Countrywide Group elsewhere in UK to more competent agencies.
1/5
TrustpilotDisgusting and stressful experience…
Disgusting and stressful experience with them
1/5
TrustpilotAfter many phone calls to manns.i was…
After many phone calls to manns.i was finally called back to be told there would be no refund the £160 + a month charge was for them to have the tenant pay the rent to them then manns to put money in my bank.they are disgusting.
1/5
TrustpilotGreedy dishonest people
Greedy dishonest people. Couldn’t sell my property for a year. But after canceling my contract and selling privately they send me a bill saying that I’m liable to pay there fee as I sold too quickly after therefore must have negotiated whilst still in contract. Beware! Complained to property ombudsman
5/5
TrustpilotThe way the staff deal with us as a…
The way the staff deal with us as a customer's, they very supportive. I can recommend anyone to mann. No problem at all, all went as planned.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, if I had not had the foresight to check the boiler before I turned it on in the property I had just moved in to. There would be 3 dead people. The staff are awful with little knowledge and simply bump you from department to department
1/5
TrustpilotThis firm should not be used.
This firm should not be used.We rent. Old trouble water leak.Over 24 hrs for a plumber to be called.Take your cash. Promise the Earth & give you a SOD ALL SERVICE.There managment Company needs a Bstd good KICKING UP THE A55Avoid at all cost.When we move We will not be useing this firm.STAY AWAY
5/5
GoogleBrilliant service from Jamie, house was on the market for less than a week
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
4/5
GoogleGood communication from start to finish.
Thanks for the nice 5* review Sarah! Best wishes - Graham, Customer Relations
5/5
GoogleI use Mann CW for my student properties and they let them every single year without fail.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
TrustpilotHome owners for first time
We are about to become home owners for the first time ever thanks to the help of Baifeng and Russell from Mann Portsmouth. They have been very helpful in finding us the right house and conveyancing system online makes us feel confidence about buying progress.
1/5
TrustpilotTerrible agent - can't trust them at all.
Terrible agent. Accepted an offer from us and played us along. Utterly misleading and dishonest. Avoid. Would never get involved with them again on any property.
1/5
TrustpilotAbsolutely discussing experience.
Absolutely discussing experience.They won't return my deposit because they closed there Margate branch office due to covid-19 and i couldn't get hold of anybody so my notice was late and they are keeping the deposit.People please think twice before renting from this horrible company.let the people know there heroes
1/5
TrustpilotRequested a quote for my new property…
Requested a quote for my new property purchase and best mortgage rateThe lady at Woolwich Mann and Co was very very really rude to meI asked her Manager to call me back and never heard anymorePoor service in my opinion
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Portsmouth office has 521 reviews across two platforms: 292 on Google, 229 on Trustpilot (across the whole business).
Mann Portsmouth Sales is rated 3.6 out of 5 across all 521 reviews, and 4.5 out of 5 on Google from 292 reviews.
Mann Portsmouth Sales, 127 London Road, Portsmouth, PO2 9AA, PO2 9AA.
