Trusted Agent profile · Portsmouth
★★★★★
580 reviews across 2 platforms
127 London Road, Portsmouth, PO2 9AA, PO2 9AA
Mann's office in Portsmouth, at 127 London Road, is rated 3.7 out of 5 across 580 reviews on two platforms, including 351 Google reviews rated 4.6.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
1/5
TrustpilotSCUM
Dirty, evil, money hungry SCUM. Have no issues with throwing out a disabled woman and her 2 children and leaving them HOMELESS. Do NOT do business with these scummy parasites, they won't do their basic requirement because they're so unbelievably incompetent. Have no basic emapthy and are so rude and quite frankly disgusting, immorable little leeches. I honestly don't know how they sleep at night, pure scum.
5/5
GoogleVery happy with the service I got from the team in the Portsmouth branch. Responsive and helpful during a less than smooth sales process requiring a lot of communication between all parties involved. They stayed engaged throughout despite. Keep up the good work
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
1/5
GoogleAwful services! They took over a month from the day instructed until my property was online for sale. Everyone in the team was useless. On a case with a deposit protection the communications were so bad. Ending up with delays and all sorts of drama. AVOID!!!!
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
1/5
TrustpilotCowboys…
Just handed the keys back to these cowboys and so glad to have done so.
5/5
TrustpilotMann Chessington Sales team is great!
I am a first time buyer and having scoured the market with around 8 estate agents, Mann, Chessington hit the mark with the first property they showed me. Once we put in an offer, through out the sale process they were extremely helpful. I approached them multiple times to get the property opened so that i could get tradespeople to come and give quotes on work I wanted done. They had nothing to gain from these "viewings" but they were always happy to accommodate me. I got more advice from them around the do's and don'ts of property buying than my solicitors. Even when people were on leave, the handover of the case was smooth and the whole team rallied to help me. Excellent service, friendly team. Would definitely recommend them to first time buyers.
5/5
GoogleAmazing work from the team. Good support from Jessica who handled my tenancy perfectly!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIt's so bad, they don't even deserve 1 star
Renting with them has been a completly horrible experience!!!We paid £700 admin fees, non-refundable, for all the contracts, documents, inventories they needed and when we made them a complaint, because they left us for 4 MONTHS WITHOUT A SHOWER, we've been told that they cannot be helt accountable, because no contract has been signed directly with them.Horrible people, disgusting customer service. They don't care for their customers.I will never trust a renting agency again, because of them
1/5
TrustpilotI would give zero if I could
I would give zero if I could. I wanted to take over the management of my 2 properties from Mann. It has been 8 weeks now and I still have't received contact details of my tenants I phone nearly every day and get sincere apologies (HA HA) and assurance I will be called back immediately and they never do. The staff have much to be desired verging on useless incompetence. And strangely my emails keep disappearing which never seems to happen when they want money. There seems to be a total lack of experience, professionalism or care
5/5
GoogleGreat to work with, Melissa and Josh have been brilliant.
Many thanks Steven Solloway for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve been very happy with the service provided by Mann in Portsmouth. They have been excellent answering queries and helping me with the process. Especial thanks goes to Anita who has been excellent! Mr MiahPositiveResponsiveness, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBad workman
Had work done on my home by SM property maintenance. Rude and shoddy work.
1/5
TrustpilotDreadful service
Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.
5/5
GoogleRussell & Baifeng have been great so far. They have both made purchasing my first house extremely easy and and looking forward to continuing to deal with them and moving in to my lovely home.
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleWonderful, professional, and they worked very hard to find the perfect house for my daughter. I would recommend them 100%. Always returned phone calls and nothing was too much trouble. They really are the best!PositiveProfessionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIncompetent and ignorant .
Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.
5/5
TrustpilotWaterloovile Branch
We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman
5/5
GoogleGreat service from Mellissa, Jamie and whole team at Mann Portsmouth.
4/5
GoogleNever dealt with this agency before but the positive and fulfilling experience and service delivered by Charlotte exemplifies the core ethics of quality Customer Service and going the extra mile in pursuit of a rewarding customer experience. Thank you .
Thank you Taegon for such a kind review of Charlotte and our local team. Providing a 5* service is very important to us and as such we would love to invite you to contact us via review@countrywide.co.uk. to discuss how we could have achieved that elusive 5th star. Kind regards, Scott.
1/5
TrustpilotIllegal Advertising.
I have repeatedly told Mann Countrwide to remove a 'Let By' sign that they have put outside our property despite not having let a property here or one being available.I have reported them to Portsmouth City Council for illegal advertising but still it hasn't been removed.It is wired on so I am unable to remove it but how dare they illegally put up signs where they have no contract to do so.
5/5
TrustpilotMann Estate agents in Beckenham A1 Customer Service
Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.
1/5
TrustpilotHorrendous
Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.
1/5
TrustpilotI wish I’d read the reviews before…
I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!
5/5
GoogleDaren Crown has successfully sold our house for us, picking up the baton, as our first buyer dropped out without informing anyone. As house prices had dropped since our first sale he worked hard to get us a good deal. Very happy customer
5/5
GoogleReally pleased with the service when letting my property - everything organised by Jay and Katie meant it was stress free for me.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
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