Leaders Sales Portsmouth reviews

★★★★★ 1/5

Google

Not great sadly. My issue was when the Property managment needed to arrange a gas check they only called once , no letters emails or text which was really frustrating because they made out they tried every avenue of communication . Then I was minding my own business in my own flat and some stranger nearly walked in !..this was the engineer. Turned out Leaders allowed someone they knew (who I didnt) a key to my flat so he could just let himself in ..and I was just about to jump in the bath so was naked from the waste down. Luckily I wasn't a vulnerable person and the man actually waited and apologized , he explained this sort of thing happens all the time with them ..disgusting! and then to top it all of a Lady called Laura from the North End Portsmouth Hampshire branch had the audacity to tell me that she wasn't happy because I told the engineer what a impostion it was and that I was quite frankly frightened and she was just very rude. Once this was explained in a very upset way to leaders on the phone.. nearly in tears, the Lady laughed on the over end. I Personally feel it's just a numbers game for them both sales and property management and they don't really have any personal care at all because its not there houses or flats they just don't give a toss , grab your deposit and go. Too add as well going back to the stranger in my home that Just because someone's employable and trusted doesn't mean they couldn't be anyone!! So sadly I would avoid leaders like the plague and am only currently still with them because I have to be! definitely needs a change around in those offices in portsmouth.

Jessica · 19 June 2019

★★★★★ 5/5

Google

Thank you for everything.. Rob has been fantastic in helping me make the rental process a smooth trip, fantastic service from the Portsmouth team :)

Rodrigo · 18 June 2021

★★★★★ 5/5

Google

Amazing agency , very friendly and helpful people. Sarah helped us to move in to our house in 2 weeks. We felt like we were working with our best friend rather than a real estate agent. Thank you also to Rosie and all Leaders team .

Katarzyna · 18 February 2024

★★★★★ 5/5

Google

Islay Pitt has been excellent in management of my properties. Totally professional and a fantastic asset to Leaders.

Vicky · 18 June 2022

★★★★★ 5/5

Google

My experience with leaders of Portsmouth was excellent all staff professional throughout, I would definitely use them againPositiveProfessionalism

Ken · 18 June 2022

★★★★★ 5/5

Google

As first time renters we were a little apprehensive about the process. However, once we had moved into the property the support and assistance provided by Louise Martin-Kent could not have been better. Throughout the period of our rental term Louise has always proved to be diligent, efficiency and totally professional as well as applying common sense with friendliness. We could not have asked for more.PositiveResponsiveness

Adrian · 18 June 2022

★★★★★ 5/5

Google

It was the first time letting through an agency. Rob was very helpful and answered all silly question I had in a professional manner.

Tudorel · 18 June 2021

★★★★★ 5/5

Google

We are moving in to a property let by leaders. Ali has been super amazing. Very helpful and friendly. Everything had been made easy.

Luke · 18 June 2021

★★★★★ 2/5

Google

Great on sales and struggling in customer care. In my opinion this is the worst letting agency that I have to work with. The staff do what they can but they are always super busy and short of staff. They dont pick the phone and sometime take many days to reply and email. They need to hire a lot more people if they want to continue charging this abuse fees they have.

Xerach · 18 June 2021

★★★★★ 1/5

Google

When it comes to make a sale or sealing a deal, they're great, however their interest in customer service and general common decency with is severely lacking! We rented a flat from them in March 2016. Just a few days after moving in we realized we have flees. Took them 2 weeks and a lot off calls from our side to fix the situation. The washing mashin broke down and as well, took them 1 week to replace and of cours, a lot of phone calls from us. There are things that need to be fixed around the flat, that you can't notice when you visite the property. The bathroom window doesn't close properly and is always breeze in there. The kitchen door doesn't close right, you have to push really hard and makes a loud noise when you finaly close it. The bedroom door makes noise when is open or closed. The kitchen tao is still licking, after they sent someone to fix it, twice. We told them about all of this months ago and nothing was fixed. There are 2 weeks now since we called them because we found mouses in the flat and we need their help. After 3 days they sent someone with a mouse trap and some poisen. They didn't checked back to see if everything is ok now, nobody came to remove the trap or poisen. We still have mouses after 2 weeks since our call to them. This time we didn't insisted with calls, we wantes to see how they treat the situation without us pushing them. They've done nothing! They don't care about their customers, just about the money. They don't even deserve that 1 star i gave them. We regret so much for renewing the contract and we can't wait to move out from this flat and not colaborate with them ever again!

Denisa · 19 June 2018

★★★★★ 5/5

Google

Really good. Excellent communication. Very professional manner.

Syed · 24 August 2025

★★★★★ 2/5

Google

I have had a disappointing experience with the Leaders Property Management team in Portsmouth. Although the sales process went smoothly, after moving into the apartment, I reported two critical issues that required urgent attention. Unfortunately, despite my repeated requests over a few months, the management team failed to take any action to resolve the issues.

Mohammed · 18 June 2023

★★★★★ 5/5

Google

Leaders have been brilliant in helping me find a home. Easy to contact, friendly and efficient. Kelsey deserves a special mention she's a star! Many thanks for all your help!

Aidan · 9 November 2024

★★★★★ 5/5

Google

I have only good things to say about my experience renting through leaders. Rob has answered my many questions and been very quick to respond to my emails and on top of that he has a very approachable and caring manner which is exactly what you need when you are feeling stressed going through the process of renting. Thank you for all your help:) would definitely recommend to others.PositiveResponsiveness, Professionalism

Toni · 30 August 2021

★★★★★ 1/5

Google

As one of my many experiences with a letting agent, Leaders leave a hell of a lot to be desired. In terms of making a sale or sealing a deal, they're great, however interest in customer service and to be honest, general common decency with this place is severely lacking. My partner and I recently rented a house from them and when we got in it, noticed several issues that weren't visible at the original viewing. We reported these within 24 hours of moving in and received a vague response that only addressed one of the issues. This then escalated into multiple emails chasing the property management for a response regarding timescales and action that needed to be taken. We were forced to go into the letting agency just to speak to someone and try and get something done - things that should have been sorted before we even moved in! We were then met with even more resistance from staff and management who although agreed that being without heating in winter was unacceptable, refused to act upon this! Even trying to get a courtesy email that we were promised was like trying to get blood from a stone! We are STILL waiting for this email and the repairs to be done, which is disgraceful. This will definitely be my first and last experience with Leaders, too incompetent for words.

Lucy · 19 June 2017

★★★★★ 5/5

Google

It has been a very smooth two months period for me in terms of searching and moving in to a property managed by Leaders. We have been in constant contact with Richard Comerford and he has been wonderful in terms of clearing our doubts and providing all the informations. Thanks to him and leaders.

Surya · 18 June 2023

★★★★★ 5/5

Google

Booked property remotely and had a smooth experience. Jack was very helpful in getting things done.

Shruthi · 18 June 2022

★★★★★ 1/5

Google

A complete joke. I have a mould issue and have had done so for a few years. Still haven't resolved my problem. They never return phone calls and don't turn up to appointments when supposed to. My son has asthma and damp and mould is a massive issue. My landlord told me he wouldn't increase my rent because of this issue and only 3 months ago I have an increase in rent. Quick enough to call when I didn't increase my direct debit/standing order for rent increase but not quick in coming forward to resolve my mould issue. It is now 10:20 on the 24th February and my appointment at my address was for 09:30 and still no show. Took the morning off work for no reason.

Shaun · 19 June 2016

★★★★★ 5/5

Google

Both Annie and Sarah take care of my property letting, and I couldn't be in better hands. They are professional, personable and attentive to all matters concerning my … More

S · 7 November 2025

★★★★★ 1/5

Google

AVOID!!! They are happy to take your deposit fast enough and deal with some enquires but when you’ve got problem with landlord they say they don’t manage the property. I was left with no heating with my 2 yrs old for 3 weeks before Christmas Landlord didn’t care neither agency. And deducted money from deposit for cleaning as not good enough even though I used cleaner who has contract with them in Emsworth. I mean really?

Izabela · 19 June 2019

★★★★★ 5/5

Google

Thanks Leaders Team for following up issues diligently and responding timely! Special thanks to Loiuse and Hannah for management help.PositiveResponsiveness, Professionalism

Bilgay · 18 June 2021

★★★★★ 5/5

Google

Very lovely experience, was very lucky to have my listing agent Ali in Leaders Portsmouth Branch, he was very accommodating and quick to facilitate my move to the new apartment unit. i just had enough time to settle in before the first lockdown happened. Louise, in property management thank you for connecting me with the company contractor for the much needed unit upgrade and repairs. Great job guys!PositiveResponsiveness, Professionalism

Noelle · 18 June 2021

★★★★★ 4/5

Google

We got a lot of help from Sarah who helped our move into a property. She was always available to offer advise and attended to our concerns in good time

Nkululeko · 22 September 2024

★★★★★ 5/5

Google

Still working with them so can't report really. Well this was a particularly difficult situation. We were running around like headless chickens BUT Leaders took control and asked me to step back and allow them to do their job. I did. Leaders went to great lengths to get this through. My advice is let them do their job as they know what they are doing. Thank you Leaders

R · 18 June 2021