Trusted Agent profile · Portsmouth
★★★★★
545 reviews across 1 platform
132-134, Portsmouth, PO2 9DE
Leaders Sales's office in Portsmouth, at 132-134, is rated 4.5 out of 5 across 545 reviews on 1 platform, including 545 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
5/5
GoogleI appreciate the smooth and straight forward the process of letting I went through with Robert Comerford. Looking forward to moving in, so thanks Rob.
Dear Mujeeb O.f, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had an excellent experience so far and Alistair has been very belpfull clear and fast in responding any email and giving us all the info we needed. Definitely recommend them.
Dear, Riccardo Celestini, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleI want to specially appreciate Rob at Leaders Portsmouth branch for your supports and the assistance rendered right from the first contact as we stepped into Leaders Portsmouth branch till we moved in into our rented apartment. Rob, you have and provided us a very excellent customer care services. We could not ask for any more better services. Thank you
Dear Joseph Ajayi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally helpful as a first time renter, Rob was quick to answer any questions would recommend to anyone looking for a reliable estate agent.
Dear Aydon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have been very good finding me some great tenants they seem to know who will fit into my block Rob in particular has been very good and always fair in any deposit disputes and any issues and being honest with myself and tenants I would recommend them to other landlords as myself
Dear Kim Obrien Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am very please with the service rendered. I needed a rental property imminently and I was able to get from viewing to move in within a week. The turnaround and responsiveness was amazing and testament to the hard work carried out by the agents.
Dear Michael Mangwiro Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been dealing for the past year with Louise Martin - Kent of property management and have found her most professional and understanding. Louise has wonderful empathy and gives you confidence that she will do what is promised which in the letting business is of utmost importance. I consider her to be a great asset to Leaders and it is because of her that your Company retain our business.PositiveResponsiveness, Professionalism
Hi Robert Scaddan, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleI been Promised house 2 time and the give to someone else even my Wage is more the asking for so the just wast my time for a months
Dear Sir/Madam, We are very sorry that you have not been happy with the service you have received from us. We want all our customers to be satisfied with the service they receive and so it is disappointing to hear that we have fallen short on this occasion. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve. Kind regards, Customer Relations Team
5/5
GoogleEmily Poole is great at her job. She was flexible with viewings going out of her way to meet us after hours. She is knowledgeable, friendly, informative and Northern!!
Hi Diane Malicki, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleDealt with Ali yesterday with property in green farm gardens Had a good chat explained everything really well and gave me a good feeling about place 👍👍 …
Hi Daniel Wilkins, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLeigh was so helpful in the process of finding a flat in these hard times. Thank you so much to her and all of Leaders!PositiveResponsiveness, Quality, Professionalism, Value
Hi Ella Davis, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe used Leaders to sell our property in Dover Road. Our main contact has been with Michael and Natasha. They have both been very professional in the way they handled our house sale in these tough times with Covid. They kept us informed all the time on viewings, 2nd viewings and then the sale. We would recommend them as they take the hassel out of selling a house. Many thanks. Colin & TracyPositiveResponsiveness, Quality, Professionalism, Value
Dear Colin Dumbleton, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe have been dealing with Natasha (Portsmouth branch) right from the beginning; from the viewing through to the end of our purchase. She has made everything as stress free as possible, with fantastic communications throughout, a friendly but professional approach and more importantly following through with commitments she made us. I would highly recommend using Leaders. Thanks again for all your hard work on our purchase, its is greatly appreciated - Mr and Mrs Welsh.PositiveResponsiveness, Professionalism
Hello Andy Welsh Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleDO NOT RENT WITH LEADERS. I have rented properties with them twice, and both times I have had awful experiences. They simply do not care about the well being of their tenants. Their property management team are entirely unaccountable to issues, and consistently divert responsibility and blame to the Landlord (who, in my case, was often out of the country). What is the point of having a property management department that does not manage a property? They have claimed our FULL deposit for damage and redecoration to a property that was in a DIRE state when we moved in. Our claim is still ongoing, and I won't rest until we get the entire sum back. Leaders does not document important conversations, so if you absolutely HAVE to rent with them, record EVERY conversation, save EVERY email, log EVERY phonecall, and take as many pictures as your phone can store when you move in and out of one of their properties. I cannot stress enough how unethical and unprofessional this company is. They should be absolutely ASHAMED of themselves.
Hi Nick, we’re saddened that you’ve been dissatisfied with the service you've received from us and our team in Portsmouth throughout your experiences with us. It’s really important to us that we provide the highest level of service to our customers at all times but really regret that you feel we haven’t been able to do this for you particularly with your recent tenancy surrounding the deposit release. The proposed deductions that had been put forward were calculated from quotes obtained for the works after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end of the tenancy; the report identified several items which were deemed to fall under the responsibility of yourself as a tenant. After reading your comments I appreciate why you may not agree with the deductions put forward but feel it important to advise you that we put these forward on behalf of the Landlord as we are instructed by them to do so. As there’s been disagreement over the deductions this matter has now been raised as a dispute with the scheme the deposit has been registered with, we hope that by following this process you receive an outcome that you’re satisfied with; we’d like to offer our apologies for any disappointment caused as a result of the situation and really regret that you feel the service received hasn’t been up to the high standards expected of Leaders. Kind Regards, Leaders
1/5
GoogleThis agency is the worst I wont advice no one to go with leaders..I veiw a property since January 14th 2020 I paid 675 rent an 775 deposit an was told that the property would be available February 3rd 2020. When I move in the property on March the 3rd with my newborn baby the place was cold no heating when I contacted leaders they said they never visited the property an they dont know about the heating the said day I called again they send a technician who said the problem was the fan he would change it the next day..he later return the next day the heating never work or the hot water I contacted leaders an told them about it all these days I sleep by a friend I keep contacting Leaders an telling them me an my baby have no where to go they did not care. I ask them for my money back to get a next place the lady said to me I can only get back my deposit I said how come I did not even sleep in the house one night due to the place was freezing cold. I ask her to call the landlord an let them return my money from since the 3rd of February to now I am homeless with a newborn baby an each time I call they keep saying they would release the deposit an the landlord have not return his part of the money yet. Leaders are very unprofessional the employees yell at u hang up the phone on you an treat you with no dignity an respect. I just need my money back so I can get a new place..imagine I never sleep there because of the coldness for me an the baby an they saying they cant refund me back all my rent money they are really unfair...today is the 14 of February an me an my baby is still stranded in the cold. Up to today leaders never return my money I paid which was 1450 in total. I am really stress now an dont know what to do...
Hello Aneisha, We are really sorry to hear of the negative experience that you have had with us. We consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We are concerned by your comments would ask you to call us 01344 753104 or email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Kind Regards Customer Relations Team
1/5
GoogleI would advice students to avoid this place. They always extort money from student as much as they can. They cancelled my application themselves and then refused to refund me my holding payment. They also have this really rude staff Harpreet who has no regard for people when talking to them. I would really advice no one to rent with Leaders. I ignored the advice I was given and now i'm ensuring no one else makes the same mistake I made. Please Leaders if you are reading this please refund me my holding deposit!
Hi Hugh. We appreciate your honest feedback and thank you for taking the time to let us know about your experience with our Portsmouth office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk or contact 01344 753104. Thank you Customer Relations Team
5/5
GoogleI was a buyer in this scenario so cannot speak to the value of Leaders as I didn't have to pay them :) As a buyer, I can confirm that the team at Leaders were on time to the initial viewing, were responsive to requests at the offer and negotiation stage, and provided excellent communication between offer and completion. Thank you for making this an easy experience.PositiveResponsiveness, Quality, Professionalism
Dear Richard Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleOne of the best agencies I’ve been with, I will definitely recommend leaders and I will like to thank Annie at leaders for the support and help.
Hi The Wang’enyi Family, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleHad a nice experience with leaders thorough renting, the team were helpful with everything and had check ups from the team, Chloe was especially helpful thorough out!
Hi Jack, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery friendly and helpful, i highly recommend Leaders and especially Mr Joe Mayle he helped us to find the perfect home, he was very helpful from the start to the end. Thank you
Dear Mel Cat Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKelsie Beever & Oliver Stride both were very friendly,supportive ,transparent & quick in their actions through out buying process.
5/5
GoogleFast, efficient and really super service from Rob and the team. Thank you for all your help and support. I will definitely be recommending your services.
Hi Tendayi, we're happy you found Rob and the team to be so supportive during your experience here at Leaders Estate Agents Portsmouth. Thank you. Kind regards Customer Care Team
5/5
GoogleWe have had an incredible experience with Robert so far as he’s been helpful and available to answer all of our questions and queries. This has been reassuring as we were not able to view our rental property prior to paying the holding fee due to COVID restrictions. Robert’s support ensured that we could trust the process and Leaders. We are looking forward to moving into the property in just over a week’s time!
Dear Deanne L, Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
GoogleMASSIVE WAIST OF TIME. stuck up bell end that sounds like his got plums in his mouth. P.s anyone having problems with heating or repairs if they don't fix it by law you are allowed to pay for it to get fixed and take it out the rent and send them the bill. Water and heating after 3 days must be fix by the 3rd day by law or any mould or damp is an EMERGENCY health hazard. You have many rights to get work done and take it out the rent. Really sorry you guys having problems with this agent
We're saddened to read your comments about our team in Portsmouth and regret that you’ve had a negative experience with us. We recognise the urgency of works to heating and hot water systems, when dealing with repairs we’re contracted by the Landlord to act under their instruction which means that when any maintenance issues are reported to us we are required to relay these onto the Landlord to seek their authorisation to proceed, we do not have the authority to enforce works to proceed which would be in contradiction of our client Landlords instruction. We’re concerned by your comments, we haven't been able to locate you on our system as no full name has been provided but would welcome the opportunity to discuss this with you further so we can gain a better understanding of the issues, please contact us on 01344758596 if you are happy to do so. Kind Regards, Leaders
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
