Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDenied a look at any of their properties, unless mine had sold. Won't give them the time of day even when my property has been sold.
Lee · 30 June 2023
Agent replied · 7 July 2023
Thanks for your feedback for the Portsmouth office. As discussed, the owners of the properties you requested to view specifically instructed us that they only wanted viewings for purchasers in a position to proceed. We are obliged to act on our vendors instructions so we apologise on their behalf for the inconvenience this has caused. We would be delighted to arrange viewings for these properties once you are in a position to proceed.
★★★★★ 1/5
GoogleWish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.
J · 8 June 2019
★★★★★ 5/5
GoogleThe team at jeffries northend were brilliant they helped us through step by step always approachable I would highly recommend them a stressful situation was made so much easier by all of the team.
Tania · 29 September 2024
★★★★★ 1/5
Google*ZERO STAR RATING*As there is no option for 0 stars I will put 1 and retract it as this Letting agents don’t deserve one !! Viewed a property, liked it and after handing over £450 to secure it we went through the vetting procedure which was not a pleasant experience partly because I am self employed and had to jump through burning hoops and also having them phone once or twice a day for a week asking different questions about our money and having to have certain things in certain accounts and in certain names, it became ridiculous, I have given my notice in for the house I’m already in which has now been let to someone so we have to be out in April !! And this morning my wife gets a phone call saying the property has now been rented to a family member, so now we have been left in the s*#t with no house for Me my wife and our 2 year old to move into !! We have 2 small Dogs which makes it harder to find somewhere !! Typical vulture letting agents * AVOID THIS COMPANY AT ALL COSTS*
Our only saving grace is our money was refunded but doesn’t help the fact we now have a to find a suitable property yesterday !!!!
Thanks a bunch you Cowboys !!
*AVOID LIKE THE PLAGUE*
Andrew · 8 June 2018
★★★★★ 4/5
GoogleWe're currently selling our house with Jeffries. They were much less forceful than other high street estate agents, lower commission and no upfront/marketing/listing (hidden) fees. So far they've been good with communicating when viewings are occurring and we hope to have our house sold very soon!
We viewed a number of houses advertised by Jeffries, and found the agents showing us around the properties to be on-time for the viewings and knowledgeable about the properties and situation of the sellers.
The above cannot be said other estate agents that we've had the "pleasure" of dealing with recently ....
I cannot comment on the letting side.
Mat · 8 June 2018
★★★★★ 1/5
GoogleCustomer service is diabolical!
I was trying to buy a house, they regularly cancelled viewings When I was outside the property, insisted I used quotes from their builders which took two weeks, and when I called to chase the person dealing was never available (at times I even heard them say, tell them I'm out the office).
When I got a quote for work needed in the property (to factor into the purchase price) they claimed a builder went out, but when I called him he hadn't, and the figure they made up was 2000 less than what the work cost!
I'm just thankful as a buyer I didn't have to pay them, I just felt sorry for the seller as they made buying the house a very long process!
Stay away! They are all extremely rude and made the house buying process very stressful!
Daniel · 8 June 2017
★★★★★ 5/5
GoogleFrom 1st contact with Adam, to viewing with Dylan, to mortgage with Alex and admin from Sue to handover with Holly not a thing was missed. Thankyou both on you help in buying our 1st house, we are all very grateful
Russell · 15 April 2024
★★★★★ 5/5
GoogleJeffries has been brilliant. Sold quick and very professional, Dylan was amazing.
Ethan · 11 October 2022
★★★★★ 5/5
GoogleReally great service, a
very helpful team of people who always kept us informed at every step of the process of purchasing our first home. Would highly recommend :)
Hannah · 29 September 2024
★★★★★ 5/5
GoogleFantastic service when selling my late Nan's home. Great communication, understanding and service throughout. We would highly recommend and will use J&D again in the future.PositiveResponsiveness, Professionalism
MARIE · 27 August 2022
Agent replied · 7 June 2023
Thank you for your very kind review, Marie! Its always lovely to read that our customers would recommend us - we appreciate your positive words and 5 star rating. All the best from us all here at Portsmouth Jeffries & Dibbens.
★★★★★ 5/5
GoogleUsed the North End branch for 2 sales and a purchase within the last 28 months and we are very happy with the service we have received. I would highly recommend them.PositiveResponsiveness, Professionalism
D · 27 August 2021
Agent replied · 7 June 2023
Thank you very much for your recommendation and 5 star review. We are delighted that you are happy with the service we provided you for all 3 of your dealings with us - it was a pleasure to support your moves. Best regards, Adam & the Portsmouth team.
★★★★★ 1/5
GoogleJust another thieving vulture lettings agent out to steal as much as they can. Tried to charge me and my wife hundreds of pounds for pre-existing damages. Eventually they tripped up and let on they knew they were lying and had to give up on charging us. Only use these snakes if homelessness is your only alternative. That being said, with summer on the way, even then, it's worth thinking over first.
Matthew · 8 June 2017
★★★★★ 5/5
GoogleGreat service from Jeffries. Always happy to answer questions and on hand when needed. Special mention to my estate agent Harry. Top man. Thanks to all the staff alsoPositiveProfessionalism
Michael · 27 August 2021
Agent replied · 7 June 2023
Hi Michael - thanks so much for your very positive review for our branch. Our team (and Harry!) were delighted that we were able to support your move. Best of luck in your new home. Regards from us all! :)
★★★★★ 1/5
GoogleHorrible agency. We booked a viewing with them and 2h before they called to say that we need a decision in principle (and of course offered to get us one if we wanted to go on with the viewing). We assured them we'll have it within the hour, called our advisor, and when we called back 5 minutes later they had magically given our slots to someone else. So lame.
Andreas · 8 June 2018
★★★★★ 5/5
GoogleBrilliant!
The manager here, Adam Redman helped me with something very important - even though I’m not a customer of theirs.
Really good customer service, really helpful.
Would definitely recommend.
👌🏼
Ryan · 7 June 2020
Agent replied · 7 June 2023
Hi Ryan - thanks very much for your kind words. We're delighted that Adam was able to help you and that you'd recommend Jeffries Portsmouth. Best regards!
★★★★★ 1/5
GoogleAll they care about is making there commission they even lie about parts of the property and when you have a surveyor in and it highlights the issue they say that the surveyor must be wrong and then keep pushing you to complete a sale I would recommend you avoid this branch
George · 7 June 2022
★★★★★ 5/5
GoogleI'm so glad we chose to use Jeffries. Although we were panicking with delays that were out of everyones hands, it actually ended up being the quickest move we've experienced.
The staff were all very helpful throughout the process and hooked us up with top rated services.
Jane · 23 November 2022
★★★★★ 5/5
GoogleI have dealt with Jeffries Multiple times over the last 2 years and each time they have been brilliant, Dylan Smith in particular has always been professional and called back whenever requested 5*.
Dean · 11 October 2023
★★★★★ 5/5
GoogleGreat staff very helpful and diligent, also pleasant to talk to unlike some leaders of the pack 👍 I would recommend jeffries to anyone who is looking to rent or buy x …
Irish · 11 October 2023
★★★★★ 5/5
GoogleGreat staff very helpful and diligent, also pleasant to talk to unlike some leaders of the pack 👍 I would recommend jeffries to anyone who is looking to rent or buy x …
B · 27 August 2023
★★★★★ 1/5
GooglePoor organisation from the company booking a viewing on the wrong week and therefore losing me a potential property, disappointing service
Robbie · 15 April 2024
★★★★★ 5/5
GoogleExcellent service from beginning to end, from finding a property to rent actually moving in. Would not use a different agent.
Debbie · 7 June 2020
Agent replied · 7 June 2023
Thank you for your kind review, Debbie! We are delighted you're happy with our service. Kind regards.
★★★★★ 5/5
GoogleVery helpful staff, always remained professional and friendly whilst they guided me through the moving process. Thank you very much, Jeffries!
Louis · 7 June 2020
Agent replied · 7 June 2023
Thank you for your kind review, Louis. We appreciate all your positive comments. Best wishes. Adam & the Portsmouth team.
★★★★★ 1/5
GoogleDo not use this Estate agent. There customer service is terrible.
They discriminated against my partner because he's self employed.
Were treated appallingly.
Lauren · 8 June 2016
Agent replied · 7 June 2023
Hi Lauren, Stuart here, I'm one of Jeffries' Managing Directors. We do not like negative feedback and we work hard to make sure that it is extremely rare that we do get any. However, it still means an awful lot if even one person is unhappy with us out of the thousands that we work with each month. I have spoken with my lettings team and I understand that you viewed a property with us on Saturday. We had a number of viewings at that particular property, and whilst you asked to view the property for a second time another customer made an offer to the landlord. We informed the landlord of all interest and he instructed us to proceed with the other people. We notified you of this and explained the reasoning behind the landlord's decision. Whilst I can understand your frustration, I hope you, in turn, can understand that it is not the agent that chooses a tenant, it is the landlord. I hope you find a suitable property and wish you well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
