Jeffries & Dibbens Estate & Letting Agents Portsmouth reviews

★★★★★ 5/5

Google

We used Jeffries for our sale & purchase which completed today and the process couldn’t have been any easier! The team at Jeffries are brilliant, very attentive whilst we were on our property search and so friendly throughout! Nothing was too much trouble at all. Shout out to Holly & Harry you guys are great! I would recommend Jeffries Portsmouth for your next house move! ☺️

Jess · 15 February 2026

★★★★★ 5/5

Google

I have been using Jeffries now for over 10 years for buying and selling houses and the staff have always been amazing and very professional and Adam the manager runs a very good office They recently sold a property for me and the process was easy from start to finish Very happy Thank you Sean I would never use another agent in Portsmouth for me Jeffries is the best and there fees are always fare

Sean · 15 October 2025

★★★★★ 5/5

Google

Recently sold my house with Jeffries, great service especially Holly who went above and beyond. She was so helpful from start to finish nothing was too much trouble for her. She always replied promptly and kept me updated on everything. She kept me sane through everything that cropped up. She deserves a medal. Holly you were amazing !!!

Mandi · 17 October 2025

★★★★★ 5/5

Google

I bought a house through these agents. They went above and beyond to make what was a difficult purchase extremely stress free! There constant professional support was amazing. From Adam the manager and all his amazing team especially Nikki who was just the most kindest ,hard working and understanding member of staff who went above and beyond to reassure me and keep me updated on every step of the process, to Alex the amazing Mortgage Advisor who again did a truly great professional and excellent job. I can not thank them enough for all their dedication and hard working ethic. I would give them more stars if I could. Thank you so much to all of you.

Lisa · 9 December 2022

★★★★★ 5/5

Google

From start to finish Jeffries provided a 1st class service in what at times was very stressful for myself in trying to find the right house with very few properties on the market . The patience , understanding and kindness they showed too me was excellent. Adam and the team aren’t like any estate agents they take time to get too know you and there is no pressure from them . Special thanks must go too Harry , who dealt with the sell of my house from start to finish . Thanks Harry you kept me sane during a stressful time . I would highly recommend this estate agents without hesitation.

Tara · 11 August 2022

★★★★★ 5/5

Google

This is the 5th time I’ve used Jeffries & Dibbens North End to move in the last 25yrs and 4th time buying with them. Although this was the first time for 12 years, they’re still as good as they’ve ever been. I cannot recommend them enough. Adam, Holly, Harry & Nicola were all brilliant and quick to respond to any enquiries and kept us updated throughout the process, pushing to complete the sale when others were dragging their heels. You only have to look in the area to see the amount of Jeffries sold boards to realise they’re a smart choice! Thanks again, if we ever move again you have my business.

Pompeybenatwork · 30 August 2024

★★★★★ 5/5

Google

We put our house on the market back in June 2020 and within a couple of weeks, we sold! Unfortunately, it took us 10 months and quite a few bumps in the road to completion. But, the team at Jeffries were amazing the whole time. They were chasing solicitors and the rest of the chain for information all the time and it was such a big help! Huge thank you to Holly especially for helping in the last few weeks. We are now a week in our new home and loving it 😊Jodi & Dan x

Jodi · 7 June 2021

★★★★★ 5/5

Google

The team at Jeffries offer a 5* service unlike many local estate agents that we have dealt with. Adam, Jack, Harry all of the team and especially Holly have gone above and beyond in assisting us in the sale/purchase of our property during these uncertain times. The customer service is more than professional the team really care and do whatever it takes with reassurance. They have been communicating with us every step of the way to help us achieve our dream home. We are very grateful and would not hesitate to recommend Jeffries, thank you so much. Mr and Mrs Knight

My · 7 June 2021

★★★★★ 5/5

Google

I'd recommend Jeffries North End for anyone selling their place. We sold our flat during a period which is unsettling for people and a very busy time for the industry. The process from Jeffries was pain free and any issues were dealt with quickly and professionally. Each member of staff from each process settled any nerves. A special mention to Mike and Holly who we dealt with most, they were excellent, thank you.PositiveProfessionalism

Andy · 27 August 2021

★★★★★ 5/5

Google

I recently sold and bought a house through Jeffries Northend office and was very impressed with the professional manner in which Harry conducted himself. The process was quite complicated due to the long chain however Harry was so accommodating and patient and went out of his way on several occasions and kept us up to date with every stage. We highly recommend Jeffries estate agents!

Clairetjie1 · 11 August 2022

★★★★★ 5/5

Google

Just completed a house purchase this Friday. I used J&D for the entire process. I am a FTB and had lots of questions about the process and they were super helpful. Holly was brilliant at keeping me informed of whats happening and liaising between me and the sellers. Hopefully I wont need an EA for several years but I would use them again!

Thomas · 29 October 2024

★★★★★ 1/5

Google

I had a very negative experience with this branch of Jefferies & Dibbens. I had already booked a viewing with them for Friday at 3pm. That morning, I phoned to ask if it might be possible to view the property earlier. Instead of helping with my request, the person I spoke to, who introduced himself as “Adam”, immediately started questioning me about my mortgage. I was honestly gobsmacked. I didn’t explain anything further because I don’t believe I should have to justify myself when I had a confirmed viewing already booked, and certainly not in such an abrupt and rude manner. What makes this even more absurd is that only two weeks ago I put in an offer with the very same company, at a different branch, and there was no issue whatsoever. And earlier this year, when I put in another offer, Jefferies & Dibbens even contacted my broker directly and confirmed everything. I have never had a problem with my mortgage position, and yet on this call I was treated as though I wasn’t eligible to buy at all. The way “Adam” handled the call made me feel as if he had already decided I couldn’t afford the property, which was insulting and baseless. The flat I wanted to view was £169,000, my previous mortgage in principle was far higher than this. When I asked to speak to a manager, “Adam” claimed he was the manager, refused to give me his surname, and flatly refused to let me view the property. Instead of being treated as a genuine buyer, I was spoken to rudely, interrogated unnecessarily, and denied a viewing that had already been arranged. Jefferies & Dibbens have lost a serious, motivated buyer because of this behaviour. This was by far the worst experience I’ve had with an estate agent, and I would strongly caution others about dealing with this branch.

Dominik · 15 October 2025

★★★★★ 1/5

Google

I was in the process of buying my property and the service from Jeffries was awful I feel they went very unhelpful. Also when I tried viewing the property they didn’t want me to go view it and once we completed and were allowed to view it I realised the garden it was full of animal poo and that they were purposefully trying to not let me view it. Iv brought a few properties and this was worst experience I have had with any an estate agent. His name was Harry and he was condescending very time I was on the phone to him. Would not recommend the Estate agent as well any of their other services.

Thoyba · 15 April 2025

★★★★★ 5/5

Google

Had a lot of questions as a first time buyer and I had them answered quickly. I dealt with Harry and Owen and they went above and beyond to get things done. Top top blokes. Would use them again Tommorow!

Mark · 28 December 2024

★★★★★ 1/5

Google

It was the first time I put my house on the market. I had told the agent, I’m not desperate for a sale and unless I get a set price, I will take it off the market. Jeffries handled the sale of my house terribly. A lot of viewers, but no genuine buyers, who could afford it. Some of the offers were over 30 k below asking price. I felt pressured by the agent to accept it, even though it had only been in the market for a few days. Agent kept saying someone’s name, who doesn’t live at the property anymore, or had ANY legal rights to it, and asking why I didn’t let him make this alteration to the house or the other!!!! How they knew it, I have no idea, but it was very very creepy! Needless to say, I took my property off the market immediately. I do not intend to work with Jaffries ever in the future because it didn’t feel, they were working for me, even though I was the one who chose to give them my custom. As it stands, I’m glad I didn’t sell and not planning on it at all.NegativeQuality, Professionalism, Value

Mimi · 27 August 2021

★★★★★ 5/5

Google

The team at Jeffries offer a 5* service unlike many local estate agents that we have dealt with. Adam, Jack, Harry all of the team and especially Holly have gone above and beyond in assisting us in the sale/purchase of our property during these uncertain times. The customer service is more than professional the team really care and do whatever it takes with reassurance. They have been communicating with us every step of the way to help us achieve our dream home. We are very grateful and would not hesitate to recommend Jeffries, thank you so much. Mr and Mrs KnightPositiveResponsiveness, Quality, Professionalism, Value

VK · 27 August 2021

★★★★★ 5/5

Google

Jefferies were brilliant. Really helpful during a stressful situation with a housing association that were dragging their heels. They sold my flat within 3 days of it going on the market, and then I bought a house through them also. They were fully engaged the whole time which eased my stress. Thank you!

Eddie · 7 June 2020

★★★★★ 5/5

Google

Couldn’t fault the service I received, communication was great throughout. I was aware of the progression of the sale as it unfolded. Thank you Adam.

Claire · 15 April 2025

★★★★★ 5/5

Google

Big thanks to everyone at Jeffries (especially Holly) for my recent house sale/purchase. Professional pictures and write up attracted many potential buyers - I accepted an offer within a week! Supportive, knowledgeable staff and very reasonably priced - would highly recommend this local company!

Kelly · 7 June 2021

★★★★★ 5/5

Google

We have had a brilliant experience with Jeffries in Northend, they sold our house very quickly! All involved were so helpful.. Jack Mike and Holly were amazing keeping us updated with the process of the sale. Would highly recommend these guys. 👍😊PositiveProfessionalism

Hayley · 27 August 2021

★★★★★ 1/5

Google

Really unhappy with their service. We had a viewing booked for Saturday which they cancelled. The only viewing time they had which fitted in with our working hours was Monday at 17:45 and at lunchtime we had a call to cancel again because they had had one offer which had been accepted. Really feels as though you'll only get a chance at finding somewhere to live if you don't work or can take time off work to go to viewings and fit in with them... Really not professional at all. EDIT: After being gas lit by this business in their response, we had another viewing cancelled last minute and upon asking them about what's going on, they admitted that they did have records of our original booking being cancelled, despite what the below response states. They claimed that they do not work on a first come first serve basis but this is evidently not true. We have been dealing with a lot of agencies while trying to move to Portsmouth and this is by far the worst one we've experienced. I can admit that the customer is not always right, but on this occasion I am.

Hannah · 10 September 2022

★★★★★ 1/5

Google

DO NOT USE JEFFRIES.... I have unfortunately had 2 bad experiences with Jeffries now, so am quite confident they are just purely money hungry liars with no conscience. Experience 1: Fresh out of University, arranging my first let with 2 friends, we were shown a house that was quirky, large and close to the centre of town. It seemed there was a bit of work to be done inside as it was a bit drab, but Jeffries sincerely promised us this would all be taken care of prior to us moving in.... well that was a massive lie. There were plants growing THROUGH the back door, dirt and mould everywhere and it was just generally filthy. My Dad was absolutely furious on move in day, so accompanied me to Jeffries to speak to them, the lady we spoke to was nothing short of a nasty cow. She was rude, clearly didn't care and tried to say we were lying about the state of the property because my Dads camera he'd used to take pictures did not have date stamps.... even though we'd only received the keys that day. I stayed in that house for 10 months and there were no end of problems, they never repaired anything, didn't care about us and were just appalling human beings at every chance we had to speak to them. Fast forward 6 years to now.... Experience 2: My partner and I found a lovely 2 bedroom flat which was owned by a family friend of his. From the get go, the family friend had said she was happy for us to take the property as the new tenants but was waiting to exchange as it was a buy-to-let. Jeffries, sniffing that they may lose some commission, ignored my partners request to cancel viewings and deliberately let the property to someone else, behind all of our backs. Knowing full well that the landlord wanted us to move in. This was a particular lady in Jeffries North End office that's behaved in this manner. I believe her name is Kate although I will correct if I am wrong. She was ruffling everyones feathers and stressing the poor land lady out by telling her lies, all just to get some commission. She should be ashamed of herself. I am absolutely appalled that she would use these tactics to manipulate and scheme against innocent people all to make herself look good. If I could get her sacked I would, but I know that if I were to tell Jeffries this directly I would likely get laughed out of the room as they don't really care. They are all as bad as each other. Short message of review: Don't use Jeffries they will lie to you and they only care about themselves. They are inhuman.

Amy · 8 June 2017

★★★★★ 5/5

Google

We sold through Jeffries over 12 years ago and decided to use them again this time round. Jeffies have been amazing from start to finish. No hassle, honest, reliable and professional. Everyone we spoke to have been great, especially Harry …

Hayley · 15 April 2024

★★★★★ 5/5

Google

We rented through Jeffries for 7 years. After initially viewing the property and having issues with unopening windows the Jeffries agent kindly advised the property owner to update all windows in which he did before we moved in and we were very appreciative of this. Throughout our tennancy we didn't have much to do with Jeffries as our landlord preffered us to to phone him directly with issues. The annual renewal was the only real downside of using Jeffries as they were a bit heavy on the regular phonecalls and emails. When it came to ending our tennancy I have to say that Jeffries 100% backed us up and really helped us to get our full deposit back which we didn't expect to get. We actually went on to buy through Jeffries afterwards as a company in my experience the are pretty good.

Mark · 7 June 2022