Jeffries & Dibbens Estate & Letting Agents Portsmouth reviews

★★★★★ 5/5

Google

Guys at Jeffries sold my house in 3 days!!!! absolutely amazing service, easy to work with, great communication throughout the process. Will 100% go back if we look to sell again.

Luke · 11 September 2026

★★★★★ 5/5

Google

Great communication throughout the whole buying process, any updates we got news of quickly usually through a phone call, they were happy to answer all of our questions as first time buyers and were always helpful and obliging

Jack · 11 July 2026

★★★★★ 5/5

Google

From start to finish Jeffries provided a 1st class service in what at times was very stressful for myself in trying to find the right house with very few properties on the market . The patience , understanding and kindness they showed too me was excellent. Adam and the team aren’t like any estate agents they take time to get too know you and there is no pressure from them . Special thanks must go too Harry , who dealt with the sell of my house from start to finish . Thanks Harry you kept me sane during a stressful time . I would highly recommend this estate agents without hesitation.

Tara · 11 October 2022

★★★★★ 1/5

Google

I was in the process of buying my property and the service from Jeffries was awful I feel they went very unhelpful. Also when I tried viewing the property they didn’t want me to go view it and once we completed and were allowed to view it I realised the garden it was full of animal poo and that they were purposefully trying to not let me view it. Iv brought a few properties and this was worst experience I have had with any an estate agent. His name was Harry and he was condescending very time I was on the phone to him. Would not recommend the Estate agent as well any of their other services.

Thoyba · 15 April 2025

★★★★★ 5/5

Google

Had a lot of questions as a first time buyer and I had them answered quickly. I dealt with Harry and Owen and they went above and beyond to get things done. Top top blokes. Would use them again Tommorow!

Mark · 28 December 2024

★★★★★ 1/5

Google

I had the horrible experience of dealing with Brenda. She was vile, rude and lied about the facts of GDPR law trying to get more data from me than needed. That’s not OK. I was firm and gave only what I knew she needed. She makes it impossible to book appointments. Told me I had a firm arrangement and of course cancelled on the day knowing I had travelled from London. She seemed to enjoy my inconvenience and the moment of small power achieved over another person. That’s not a trait any human should harbour. She is a genuinely nasty personality and enjoyed interrupting every sentence of mine mostly to tell me I was talking over her. We have all met this type of person but these Karens are making a tough time in life for us all, even worse. And they get pleasure from that. Brenda does NOT deserve a job when there are so many hard working and kind people seeking work who would be only too glad to be friendly and helpful. This reflects on this whole chain - admittedly only a dozen or so branches. But perhaps the most unpleasant estate agent to date. Claimed she is inundated with work and so didn’t have to make additional effort when I suggested some property networking events. Rudely said she was too busy and wouldn’t “go out touting for business”. I’d call it marketing and networking with developers - but on reflection no one should have this woman inflicted on their event. Nasty woman with an angry and mean spirited personality. Such a waste of a good job someone would love. Such a dreadful agency for permitting this aggression and dire rudeness. Zero stars if I could. Negative even.

Victoria · 11 October 2023

★★★★★ 1/5

Google

Disgraceful agents Cancelling viewings saying we have fake funds. Specifically Harry and owen speaking to customers with no respect

Shaun · 11 September 2026

★★★★★ 1/5

Google

It was the first time I put my house on the market. I had told the agent, I’m not desperate for a sale and unless I get a set price, I will take it off the market. Jeffries handled the sale of my house terribly. A lot of viewers, but no genuine buyers, who could afford it. Some of the offers were over 30 k below asking price. I felt pressured by the agent to accept it, even though it had only been in the market for a few days. Agent kept saying someone’s name, who doesn’t live at the property anymore, or had ANY legal rights to it, and asking why I didn’t let him make this alteration to the house or the other!!!! How they knew it, I have no idea, but it was very very creepy! Needless to say, I took my property off the market immediately. I do not intend to work with Jaffries ever in the future because it didn’t feel, they were working for me, even though I was the one who chose to give them my custom. As it stands, I’m glad I didn’t sell and not planning on it at all.NegativeQuality, Professionalism, Value

Mimi · 27 August 2021

★★★★★ 5/5

Google

The team at Jeffries offer a 5* service unlike many local estate agents that we have dealt with. Adam, Jack, Harry all of the team and especially Holly have gone above and beyond in assisting us in the sale/purchase of our property during these uncertain times. The customer service is more than professional the team really care and do whatever it takes with reassurance. They have been communicating with us every step of the way to help us achieve our dream home. We are very grateful and would not hesitate to recommend Jeffries, thank you so much. Mr and Mrs KnightPositiveResponsiveness, Quality, Professionalism, Value

VK · 27 August 2021

★★★★★ 5/5

Google

Jefferies were brilliant. Really helpful during a stressful situation with a housing association that were dragging their heels. They sold my flat within 3 days of it going on the market, and then I bought a house through them also. They were fully engaged the whole time which eased my stress. Thank you!

Eddie · 7 June 2020

★★★★★ 5/5

Google

I am so pleased that I used Jeffries Dibbens! They have been so helpful all the way through my sale and always returned my calls. The staff are so friendly and nothing was too much trouble for them! Thank you Adam and co you have restored my faith in using an estate agent and I will always recommend you😊😊😊

Jane · 11 October 2023

★★★★★ 5/5

Google

Couldn’t fault the service I received, communication was great throughout. I was aware of the progression of the sale as it unfolded. Thank you Adam.

Claire · 15 April 2025

★★★★★ 5/5

Google

Big thanks to everyone at Jeffries (especially Holly) for my recent house sale/purchase. Professional pictures and write up attracted many potential buyers - I accepted an offer within a week! Supportive, knowledgeable staff and very reasonably priced - would highly recommend this local company!

Kelly · 7 June 2021

★★★★★ 5/5

Google

We have had a brilliant experience with Jeffries in Northend, they sold our house very quickly! All involved were so helpful.. Jack Mike and Holly were amazing keeping us updated with the process of the sale. Would highly recommend these guys. 👍😊PositiveProfessionalism

Hayley · 27 August 2021

★★★★★ 1/5

Google

Really unhappy with their service. We had a viewing booked for Saturday which they cancelled. The only viewing time they had which fitted in with our working hours was Monday at 17:45 and at lunchtime we had a call to cancel again because they had had one offer which had been accepted. Really feels as though you'll only get a chance at finding somewhere to live if you don't work or can take time off work to go to viewings and fit in with them... Really not professional at all. EDIT: After being gas lit by this business in their response, we had another viewing cancelled last minute and upon asking them about what's going on, they admitted that they did have records of our original booking being cancelled, despite what the below response states. They claimed that they do not work on a first come first serve basis but this is evidently not true. We have been dealing with a lot of agencies while trying to move to Portsmouth and this is by far the worst one we've experienced. I can admit that the customer is not always right, but on this occasion I am.

Hannah · 10 September 2022

★★★★★ 5/5

Google

Thank you! Super smooth and nice collaboration!

Cristina · 11 September 2026

★★★★★ 1/5

Google

DO NOT USE JEFFRIES.... I have unfortunately had 2 bad experiences with Jeffries now, so am quite confident they are just purely money hungry liars with no conscience. Experience 1: Fresh out of University, arranging my first let with 2 friends, we were shown a house that was quirky, large and close to the centre of town. It seemed there was a bit of work to be done inside as it was a bit drab, but Jeffries sincerely promised us this would all be taken care of prior to us moving in.... well that was a massive lie. There were plants growing THROUGH the back door, dirt and mould everywhere and it was just generally filthy. My Dad was absolutely furious on move in day, so accompanied me to Jeffries to speak to them, the lady we spoke to was nothing short of a nasty cow. She was rude, clearly didn't care and tried to say we were lying about the state of the property because my Dads camera he'd used to take pictures did not have date stamps.... even though we'd only received the keys that day. I stayed in that house for 10 months and there were no end of problems, they never repaired anything, didn't care about us and were just appalling human beings at every chance we had to speak to them. Fast forward 6 years to now.... Experience 2: My partner and I found a lovely 2 bedroom flat which was owned by a family friend of his. From the get go, the family friend had said she was happy for us to take the property as the new tenants but was waiting to exchange as it was a buy-to-let. Jeffries, sniffing that they may lose some commission, ignored my partners request to cancel viewings and deliberately let the property to someone else, behind all of our backs. Knowing full well that the landlord wanted us to move in. This was a particular lady in Jeffries North End office that's behaved in this manner. I believe her name is Kate although I will correct if I am wrong. She was ruffling everyones feathers and stressing the poor land lady out by telling her lies, all just to get some commission. She should be ashamed of herself. I am absolutely appalled that she would use these tactics to manipulate and scheme against innocent people all to make herself look good. If I could get her sacked I would, but I know that if I were to tell Jeffries this directly I would likely get laughed out of the room as they don't really care. They are all as bad as each other. Short message of review: Don't use Jeffries they will lie to you and they only care about themselves. They are inhuman.

Amy · 8 June 2017

★★★★★ 5/5

Google

We rented through Jeffries for 7 years. After initially viewing the property and having issues with unopening windows the Jeffries agent kindly advised the property owner to update all windows in which he did before we moved in and we were very appreciative of this. Throughout our tennancy we didn't have much to do with Jeffries as our landlord preffered us to to phone him directly with issues. The annual renewal was the only real downside of using Jeffries as they were a bit heavy on the regular phonecalls and emails. When it came to ending our tennancy I have to say that Jeffries 100% backed us up and really helped us to get our full deposit back which we didn't expect to get. We actually went on to buy through Jeffries afterwards as a company in my experience the are pretty good.

Mark · 7 June 2022

★★★★★ 5/5

Google

Had the pleasure of selling and buying with Jeffries in Waterlooville and after a very stressful 2.5 years (nothing to do with them) having a very difficult buyer’s solicitors the guys at the Waterlooville branch literally couldn’t have done enough to help and keep us going. From the moment we put our place on the market to the day we sold they kept us in the loop and did everything they could have possibly done to keep us going, even with one buyer pulling out. They will always be my first choice of agents although I will not be moving again in a hurry!! Thank you!!!

Munza · 7 June 2022

★★★★★ 5/5

Google

Jeffries what a team they have ! very professional , friendly and enthusiastic and all they want to do is make sure things run as smoothly as possible from helping you get your foot in the door to purchase a property and taking it off the market once your offer has been accepted to giving you a valuation and getting your house on the market the next day ! A huge thanks to the team in the northend branch for everything so far ! I look forwards to doing more business in the future :)

Tom · 7 June 2022

★★★★★ 5/5

Google

My sister and I are very grateful for the service and support we received for the remote sale of our later mother's house, especially with the added complication of damage by Storm Eunice. Your local knowledge helped so much. Thank you for all the team's efforts through the process, with a particular mention for Holly who could not have been more helpful. We certainly made a good choice of estate agent and would not hesitate to recommend Jeffries to anyone in the Portsmouth area.

Barbara · 7 June 2022

★★★★★ 5/5

Google

The service was efficient straight forward, reliable and professional. which was exactly what I wanted

Tony · 11 July 2026

★★★★★ 5/5

Google

I've recently bought my first home and the whole process was such a breeze :) These guys are the best, professional and genuinley lovely people. They truly look after their clients and go above and beyond. If you're looking for a property to pruchase, I would highly recommed Jeffries & Dibbens ! Thank you Team :) X

Vanessa · 11 October 2022

★★★★★ 5/5

Google

This estate agent has been great 5* service, Dylan had been a fantastic agent he has shown me around so many property’s and he is always happy he never moans even if I get lost and run late as I don’t know the area. You can tell he enjoys his job as he is always happy and knowledgable he has great customer service which is hard to find these days and he’s been amazing. I have purchased a few properties now and Jeffries dibbens have been the best agent I have viewed through, having dealt with lots of agents I can’t recommend this company enough, from start to finish they go above and beyond to help you find exactly what you need. Dylan has to be the best agent I’ve worked with so thank you for al your help amd taking the stress out of buying.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 27 August 2021