Trusted Agent profile · Portsmouth
★★★★★
128 reviews across 1 platform
112-114 London Road, Portsmouth, PO2 0LZ
Jeffries & Dibbens Estate & Letting Agents's office in Portsmouth, at 112-114 London Road, is rated 3.8 out of 5 across 128 reviews on 1 platform, including 128 Google reviews rated 3.8.
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
3/5
GoogleA mixture of feelings about this place, which have been resolved as they have a very good manager working there. They are just slow to assist when needed and don't always give you the correct information. They did however help us find a place to rent. They are better in oerson than over the phone.
5/5
GoogleGreat service from this company who made the whole sale easy and were so professional and respectful. Holly who managed the sale kept us informed and up to date constantly and sorted out a few issues that allowed us to proceed. Friendly and completely great at her job. Thankyou all.
5/5
GoogleI have been with Jeffries for a number of years their lettings team are amazing, if you are thinking of letting out your property their advice and support are second to none. The sales team are also friendly and helpful and go the extra mile to find or sell your property, thank you. 👍👍🏡
Hi Justin, thank you so much for your kind review. Both our sales and lettings teams are delighted that you are happy with our service. We will continue to impress! All the best.
5/5
GoogleMy house sale was handled by Adam and Holly who were both fantastic throughout the process. Thank you both.
1/5
GoogleThese people are nothing more then professional con artist. They let us see a flat at short notice which was good, one of the agents explained that all was needed was a months rent in advance and a security deposit nothing more. Later when my wife tried contacting them but they ignored her emails or would hang up the phone straight away. Later they told her about proof of savings with added conditions about our savings. I told them I couldn’t get the exact proof they wanted which they said I could get a guarantor if they was earning 3 times the month rent with no bad credit once I told them this was not possible because family have bad credit and my friends don’t earn as much as me they said it fine as long as I can provide 6 months rent on top of what they was already asking. I asked for the holding deposit money back but I doubt I get it. All of this could’ve been avoided if they was open with me, clear about their terms and conditions and just had the basic manners of replying and staying on the phone to my wife. Would never trust them.
5/5
GoogleGreat staff very helpful and diligent, also pleasant to talk to unlike some leaders of the pack 👍 I would recommend jeffries to anyone who is looking to rent or buy x …
Hi Brian - thank you very much for you 5 star review and recommendation for our team here at Portsmouth Jeffries & Dibbens. We appreciate your positive comments - we do pride ourselves on our high customer service levels - and so it's great you feel you've experienced just that! All the best, Adam & team.
5/5
Googlewould like to just say how amazing the team are at Jeffries absolute first class they came and valued my flat the same flat I bought of them 21 years ago and sold it on the second day just a shame they could not find my perfect home but I would use them again harry jack holly and Dillon thank you so much for all your hard work
1/5
GoogleDenied a look at any of their properties, unless mine had sold. Won't give them the time of day even when my property has been sold.
Thanks for your feedback for the Portsmouth office. As discussed, the owners of the properties you requested to view specifically instructed us that they only wanted viewings for purchasers in a position to proceed. We are obliged to act on our vendors instructions so we apologise on their behalf for the inconvenience this has caused. We would be delighted to arrange viewings for these properties once you are in a position to proceed.
1/5
GoogleWish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.
5/5
GoogleThe team at jeffries northend were brilliant they helped us through step by step always approachable I would highly recommend them a stressful situation was made so much easier by all of the team.
5/5
GoogleRecently sold my house through Jeffries, all the staff members I dealt with in the Portsmouth branch were very helpful and friendly and did everything they could to make sure I got the best service. Adam always answered all of my questions …
1/5
Google*ZERO STAR RATING*As there is no option for 0 stars I will put 1 and retract it as this Letting agents don’t deserve one !! Viewed a property, liked it and after handing over £450 to secure it we went through the vetting procedure which was not a pleasant experience partly because I am self employed and had to jump through burning hoops and also having them phone once or twice a day for a week asking different questions about our money and having to have certain things in certain accounts and in certain names, it became ridiculous, I have given my notice in for the house I’m already in which has now been let to someone so we have to be out in April !! And this morning my wife gets a phone call saying the property has now been rented to a family member, so now we have been left in the s*#t with no house for Me my wife and our 2 year old to move into !! We have 2 small Dogs which makes it harder to find somewhere !! Typical vulture letting agents * AVOID THIS COMPANY AT ALL COSTS* Our only saving grace is our money was refunded but doesn’t help the fact we now have a to find a suitable property yesterday !!!! Thanks a bunch you Cowboys !! *AVOID LIKE THE PLAGUE*
4/5
GoogleWe're currently selling our house with Jeffries. They were much less forceful than other high street estate agents, lower commission and no upfront/marketing/listing (hidden) fees. So far they've been good with communicating when viewings are occurring and we hope to have our house sold very soon! We viewed a number of houses advertised by Jeffries, and found the agents showing us around the properties to be on-time for the viewings and knowledgeable about the properties and situation of the sellers. The above cannot be said other estate agents that we've had the "pleasure" of dealing with recently .... I cannot comment on the letting side.
1/5
GoogleCustomer service is diabolical! I was trying to buy a house, they regularly cancelled viewings When I was outside the property, insisted I used quotes from their builders which took two weeks, and when I called to chase the person dealing was never available (at times I even heard them say, tell them I'm out the office). When I got a quote for work needed in the property (to factor into the purchase price) they claimed a builder went out, but when I called him he hadn't, and the figure they made up was 2000 less than what the work cost! I'm just thankful as a buyer I didn't have to pay them, I just felt sorry for the seller as they made buying the house a very long process! Stay away! They are all extremely rude and made the house buying process very stressful!
5/5
GoogleFrom 1st contact with Adam, to viewing with Dylan, to mortgage with Alex and admin from Sue to handover with Holly not a thing was missed. Thankyou both on you help in buying our 1st house, we are all very grateful
5/5
GoogleReally great service, a very helpful team of people who always kept us informed at every step of the process of purchasing our first home. Would highly recommend :)
5/5
GoogleFantastic service when selling my late Nan's home. Great communication, understanding and service throughout. We would highly recommend and will use J&D again in the future.PositiveResponsiveness, Professionalism
Thank you for your very kind review, Marie! Its always lovely to read that our customers would recommend us - we appreciate your positive words and 5 star rating. All the best from us all here at Portsmouth Jeffries & Dibbens.
5/5
GoogleUsed the North End branch for 2 sales and a purchase within the last 28 months and we are very happy with the service we have received. I would highly recommend them.PositiveResponsiveness, Professionalism
Thank you very much for your recommendation and 5 star review. We are delighted that you are happy with the service we provided you for all 3 of your dealings with us - it was a pleasure to support your moves. Best regards, Adam & the Portsmouth team.
1/5
GoogleJust another thieving vulture lettings agent out to steal as much as they can. Tried to charge me and my wife hundreds of pounds for pre-existing damages. Eventually they tripped up and let on they knew they were lying and had to give up on charging us. Only use these snakes if homelessness is your only alternative. That being said, with summer on the way, even then, it's worth thinking over first.
5/5
GoogleGreat service from Jeffries. Always happy to answer questions and on hand when needed. Special mention to my estate agent Harry. Top man. Thanks to all the staff alsoPositiveProfessionalism
Hi Michael - thanks so much for your very positive review for our branch. Our team (and Harry!) were delighted that we were able to support your move. Best of luck in your new home. Regards from us all! :)
1/5
GoogleHorrible agency. We booked a viewing with them and 2h before they called to say that we need a decision in principle (and of course offered to get us one if we wanted to go on with the viewing). We assured them we'll have it within the hour, called our advisor, and when we called back 5 minutes later they had magically given our slots to someone else. So lame.
5/5
GoogleBrilliant! The manager here, Adam Redman helped me with something very important - even though I’m not a customer of theirs. Really good customer service, really helpful. Would definitely recommend. 👌🏼
Hi Ryan - thanks very much for your kind words. We're delighted that Adam was able to help you and that you'd recommend Jeffries Portsmouth. Best regards!
1/5
GoogleAll they care about is making there commission they even lie about parts of the property and when you have a surveyor in and it highlights the issue they say that the surveyor must be wrong and then keep pushing you to complete a sale I would recommend you avoid this branch
5/5
GoogleI'm so glad we chose to use Jeffries. Although we were panicking with delays that were out of everyones hands, it actually ended up being the quickest move we've experienced. The staff were all very helpful throughout the process and hooked us up with top rated services.
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