Trusted Agent profile · Portishead
★★★★★
2,073 reviews across 3 platforms
58 High Street, Portishead, BS20 6EL, BS20 6EL
Part of Reeds Rains CEMB, see every office.
Reeds Rains's office in Portishead, at 58 High Street, is rated 3.8 out of 5 across 2,073 reviews on three platforms, including 154 Google reviews rated 4.8.
154
Reviews on Google
This office
1
Reviews on Facebook
This office
1,918
Reviews on Trustpilot
Business-wide
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Every review we hold for the Portishead office, from every platform, shown as written. First names only.
1/5
TrustpilotDont think anyone works here.
Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).
1/5
TrustpilotVery sharp and dodgy sales tactics
Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.
Hi Lee,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotFriendly and quick replies
I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotAppalling.
When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.
5/5
TrustpilotVery good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!
1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
GoogleRozzanna at Reeds Rains has provided us with excellent customer service. Her communication has been outstanding, she has been fantastic at keeping us in the loop and easy to get hold of. We could not have asked for a better service.
Thank you so much for your review, I am looking forward to handing you the keys to your new home. Regards Rozzanna
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Thank you!
1/5
TrustpilotDO NOT USE!!!!
DO NOT USE!!!!13 WEEKS NOW AND STILL NO WORKING SHOWER!! ALL MY CALLS AND EMAILS COMPLETELY IGNORED!! REEDS RAINS CHESTER ARE THE WORST! DEAN VIAN AND MICHEAL FELLOWS ARE LIARS, UNPROFESSIONAL AND INCAPABLE OF DOING THEIR JOBS.
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
GoogleVery pleased with the service provided by Reeds Rains. Professional service, and always kept us updated.
Thank-you for your review Luke, It was a pleasure to find you a new tenant. I look forward to speaking with you again soon! Regards, Kieran
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Thank you - I will pass on to Alan and Pat
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
GoogleIncredibly helpful like minded people. For a first time buyer they were very helpful for me. Adjusting their schedule at very short notice for me would recommend to anyone who is buying or selling to use these estate agents. 5/5:
Hi Kieran, thanks for the positive review, I'll pass that on to the team in Portishead
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
5/5
TrustpilotAs a landlord I have used Reads Rains a…
As a landlord I have used Reads Rains a number of times over the year’s and have always found them to be efficient, transparent and friendly. I would not hesitate to recommend them to anyone looking for this service in the Ashton-Under-Lyne area.
Hello Mark - Thank you for taking the time to write a positive review, we are so glad you are pleased with our service and would recommend us!Many thanks,Reeds Rains
5/5
Trustpilot3rd time I have used Reeds Rain in…
3rd time I have used Reeds Rain in Glengormley both to buy & sell . Excellant service kept up to date through whole process .Would thoroughly recommend the team
Many thanks for your review. I will pass on to the branch, thanks again
5/5
Trustpilotthe quality of service offered by all…
the quality of service offered by all the girls at the guisbrough branch. has been outstanding cathy ruth shaun and zeeta really go the extra mile and we will miss their friendly but professional chats. we have bought and sold many houses and never experienced such efficiency and warmth. we strongly recommend their expertise to any one . a big thank you from doug and vicki at saltburn
2/5
TrustpilotUnprofessional service
Arranged to have an house valued they arranged an appointemnt and time, then confirmed it.waited in and no one turned up. I rang the Ossett branch who had arranged it all and they did not have my appointment in the diary, the woman who answered the phone on Saturday morning was also very unprofessional . As they say first impressions count and in this case it was not very good. Went with another more professional company
5/5
TrustpilotHouse Valuation
Jonjo came to our property to advise on an appropriate valuation for a future sale and to help advise our bank for remortgaging purposes. He was punctual, friendly and his expertise of the local area, combined with our property meant that we got a realistic valuation of our house in its current condition. This information has been very helpful in terms of future planning and we would like to thank Reeds Rains for their help.
5/5
TrustpilotThe Reddish branch are a fantastic…
The Reddish branch are a fantastic team, really do go to extra mile to sell your house. They are friendly helpful and professional knew the answer to all our questions. They kept us informed with everything that was happening at every stage and we're always at the end of the phone.
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