Every review we hold for the Porthill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have rented a flat in 2016 with my newborn through BoB Gutteridge. The whole house became very dump as there was a leak from the flat above. The agency was first informed in December 2016 but they totally neglected the situation till I didn’t pay January rent. I had the council checking the damp and the inspector said it was the worst case of damp he has seen in his entire life and advised me to move asap and to report this agency to trading standards. The walls were completely black and they made me live in there for another month without doing absolutely nothing, just writing the flat above so they were supposed to repair their leak before they could do any repair. I was never offered to be moved to another property or hotel as the situation was critical. Neither i was offered anything. It was then February and i decided to rent somewhere else with the little saving a tried to put on the side. This agency fought till the last for the deposit claiming it was theirs as I didn’t pay the last month. I have lived for 3 months in unhealthy damp flat and nobody in this agency has moved one finger but when it comes to money they run marathons. They also made false allegations claiming they were fist informed in January that was only when we started exchanging emails. If you have a problem do you email the agency or you call them? You obviously call them if you have any sort of problems. They denied this and if I didn’t email in January they would have said i have never informed them. Awful! to let everybody understand how critical this was, i can tell how i had mushrooms growing in the toilet and in the hall and the agency has never even offered to move me temporarily somewhere else, considering i had also a newborn living with me. Nothing was done. They have properties to let and everyday coming new ones i was never offered another temporary place, neither offered to move asap and given incentives as they weren’t able to get in touch with the flat above. I have paid 3 months to be in a mouldy forest and they couldn’t care less and made false allegations on the date they were informed just to get a deposit into their pocket. Shocking
FOR GOOGLE i have here the contract of the house that i have been renting through this agency.
Cassandra · 7 July 2021
Agent replied · 7 July 2023
Dear Cassandra,
Thank you for taking the time to leave a review. As you state above this matter was in 2016, sometime ago, however I have been through the notes relating to your tenancy and can confirm that you informed us on 26th January 2017 about this maintenance issue, as per the e-mail response on the same day 26th January 2017, we confirmed we would contact the council over this matter as we believed the property above was council owned. I can confirm we did indeed contact the council and the images in your review were the one's sent on the above date to our office, which had not been reported to us until this date. On the 27th January 2017 the council came back to us to confirm it was not one of their properties and were trying to contact the owner but unfortunately could not get a response and as a result, as you rightly say we wrote to the tenant asking them for contact details or for them to call us, as to which we did not receive a response, I also believe you tried to assist us with contacting the above property but also did not receive a response. In the meantime, we asked for a quote from our contractor, which was received, however no works could be conducted until the leak from the other property had been sorted. Obviously, I note several e-mails where I informed you of where we were at with contacting the above property. Further to this the council attended 02/02/2017 and confirmed the issue was from the property above and they could not conduct any works and we needed to speak to the property owner, which of course we were still trying to contact with no response. On the 23rd of February 2017 we received confirmation that the leak upstairs had been resolved and my client instructed the remedial works for their property the same day.
Further to the above you are quite correct and requested the council to attend the property to inspect the issue, as to which on the same day we received confirmation from them stating that because our office had everything in hand over the remedial works they did not intend to any further action and the case would be closed. We were also advised at this point by the council that you were vacating the property on this day, which was the first time that we were notified.
I genuinely appreciate that this issue did drag on from when we were informed on 26th January 2017 and the fact that until 23rd February 2017 neither our office, yourself nor the council could get a response over the leak from the upstairs property from which the issue had been caused. On the same day we received confirmation that the leak had been rectified, we immediately instructed the contractor to conduct the remedial works, however by this point you were already in the process of vacating the property.
With regards to the deposit as you are aware this went to dispute, the deposit was £400.00 and after the case had been adjudicated by an independent party, £398.63 was indeed awarded to the landlord.
Obviously, there are always two sides to every story and I hope this clarifies some of the misleading claims above.
Yours Sincerely
Steve Gutteridge
★★★★★ 5/5
GoogleI marketed my property through Bob Gutteridge’s due to Steve’s local knowledge and enthusiasm, which is second to none. I was immediately connected with well qualified viewers, the first of which offered, and throughout the whole process, the friendly and efficient team kept me updated with just the right level of contact. I was so impressed with the service that my partner has also used Steve and sold his house on the first day of viewings. Fair and realistic pricing, super experienced and professional. We would definitely use them again. Many thanks to the team for a job well done.
Deb · 7 July 2021
Agent replied · 7 July 2023
Hi Deb,
Thank you very much for your feedback, we really appreciate it and would like to thank you for your review. We are delighted to have worked with you and your partner. As I mentioned the other day if you need anything at all please do not hesitate to contact me.
Speak Soon
Steve
★★★★★ 5/5
GoogleWe were selling a deceased relative's property from a considerable distance which was then further complicated by Civid but Steve Gutteridge made the whole process as easy as possible for us. He and his staff went over and above what we have previously experienced from estate agents making sure that all those involved from the purchaser, their solicitor and our solicitor never lost sight of the ultimate goal of completing the sale. He advised us on clearing the house of unwanted furniture and obtaining a structural survey all needed for the sale to progress. His local knowledge was invaluable, his fees very reasonable, was always readily available for queries and kept us fully informed at all times. I would advise anyone looking to sell a property in the area to look no further than Bob Gutteridge Estate Agents.
Pam · 7 July 2021
Agent replied · 7 July 2023
Hi Pam, it was a pleasure dealing with this sale for you and I am delighted you are happy with the advice and service we provided. We would of course love to assist you in the future if you ever need us.
Kind Regards
Steve
★★★★★ 5/5
GoogleReally positive experience recently with bob gutteridge. Steve in particular is a top
class, honest bloke. Helped us out massively with purchase of a house. And for that we are eternally grateful. Purchasing a house is a stress in itself, but when you've got people who are working hard to make it as easy as possible it really helps. Cheers guys 🌟🌟🌟🌟🌟
Joelhiggs26 · 7 March 2025
★★★★★ 5/5
GoogleSteve and the team were really helpful and offered lots of advice during the sale of our house. Everything went smoothly and they kept us updated with the progress. I would highly recommend them to anyone who needs an estate agent.
Beverley · 2 December 2023
★★★★★ 5/5
GoogleAs a landlord, I'd had a bad experience with another agent and chose to move to Gutteridge around 8 years ago. I'm glad I did.
They know their stuff and respond quickly (which is important to me)
I really like how you can just leave everything to them when is comes to maintenance and you know it'll be done right.
I'd really recommend them - a good team.
Kevin · 27 October 2024
★★★★★ 1/5
GoogleThe estate workers can be friendly on the phone when you first talk to them. However they can also disappoint you by sending an email saying "your appointment has been canceled" in the morning of the appointment day.
On Thursday, I called the estate and asked if anybody will see the house on Friday and Saturday. They said that no one is going to see the property until we see it on Monday. On Monday, we came to Stoke-on-Trent from London in the morning. Our appointment was at 3:40 pm and at 11:12 am, we received an email saying that our appointment is canceled. When I called them, they said that they received an application on the property on Saturday and sent us the cancellation email on Monday just a few hours before the meeting.
They are absolutely not trustworthy and not reliable at all. Be ready to be turned away by "Sorry, there isn't anything I can do for you.".
In your response, you stated that your worker tried to call us; however, I did not receive any calls from any of your workers.
Currently, we rented a house and we will start looking for a new house to buy but I will ignore the houses that your estate is managing.NegativeProfessionalism, Value
MUSTAFA · 28 August 2020
Agent replied · 7 July 2023
Hi Mustafa, Thank you for your review, I can confirm that a application was received on Saturday, however the holding deposit was not paid until the Monday, at which point a member of my team tried to call you without success and therefore sent the cancellation e-mail as a backup. Obviously once a holding deposit is paid, it is a legal requirement for us to no longer show a rental property to prospective tenants, as would be the case should you have applied for the property.
It goes without saying should anything change with the application, my team would of course inform you.
Kind Regards
Steve Gutteridge
★★★★★ 1/5
GoogleNot professional at all my client / friend was messed about out and the landlord lost 3 weeks rent and still didn't get the property rented out the landlord has two properties vacant I'm not surprised because they don't treat their customers right I would definitely avoid this estate agent as its piss poor practices for customer and there sub landlords
Look up for your self at more reviews you'll be shocked goolge good
In my response to you I sent you two more negative feedbacks by email today so that's five now everyone has an right to an opinion, like your staff says "that's how it goes".
James · 7 July 2020
Agent replied · 7 July 2023
Dear James, As I have already responded to the former prospective tenant over this matter, after looking into your friends dealing with my business, it was clear that the failing and delays unfortunately lay with your friend as to which I have confirmed. As explained with every tenant prior to applying for a property we, as do many agents, use an external referencing agent who assess and process applications. As the information provided could not be supported, this is why the application was declined. Further to this I have spoken to my landlord over this case and both are in agreement that with regret your friend is not suitable for this property. I would stress that you yourself have not actually had any dealing with my agency and therefore your comments are on hearsay rather than fact of the matter.
Kind Regards
Steve Gutteridge
★★★★★ 5/5
GoogleFriendly, helpful, quick to respond, not words you would normally associate with estate agents given the bad press they sometimes get, these guys break the mould, I cannot praise them enough. Sold my house recently through them and the service was second to none. As Letting Agents they are equally as good, nothing was too much trouble. I would highly recommend them and if I am ever in the market in the area they will be my first port of call. Every person I dealt with at whatever level for whatever reason, was a credit to the place. Thanks again to all...
Jeff · 8 July 2019
Agent replied · 7 July 2023
It’s been a pleasure dealing with you as well Jeff. Don’t ever hesitate to contact us if you move back to the area.
★★★★★ 4/5
GoogleI was very satisfied with the whole package provided by Steve and team for selling my house. I would have struggled to show people round but they did it for me and the house was sold within a few days. Being able to call in at the office or phone at any time and receive friendly helpful service was excellent.
Janet · 7 July 2020
★★★★★ 5/5
GoogleBob Gutteridge rent a property out for me and I have also sold with them in the past. The team are fantastic, very friendly and professional. Would highly recommend and wouldn't use anyone else.
Jay · 17 September 2025
★★★★★ 1/5
Googleirresponsible rude agent I had a confirmed view i went to the location no one was there when I called them next morning they said that i went to the wrong place but it couldn't be because i had the driver with me i called them when i was there and no one answer and they are rude enough to tell that what are you saying is not the truth i do not recommend them
Tia · 8 July 2019
Agent replied · 7 July 2023
Evening Tia
I can confirm I have looked into your complaint, however I must confirm that my agent was indeed at the property in question. My agent had three viewings at the property and two turned up, however you did not attend. My agent was at the property for over an hour with the door open and I can confirm that an application was processed by a member of team that morning.
With regards to the telephone call my office ensure we answer all calls and as a fail safe I also have a answerphone which kicks in for you to leave a message, I have re checked the answerphone and no message was left.
With regret I feel that on this occasion your driver may have taken you to the wrong property and feel that this complaint should be directed to them as the property has now been Let Agreed STC from the viewing you should have attended.
Kind Regards
S.J.Gutteridge
★★★★★ 5/5
GoogleWe used Bob Gutteridge for the sale of our property and they were also selling the property that we went on to purchase also. From putting our house on the market to completion took just 7 weeks. The service has been exceptional and I would highly recommend their services. Thanks to Steve and his team for his expertise throughout!
Katie · 8 July 2019
★★★★★ 5/5
GoogleI never knew how stressful moving home was. However! Steve Gutteridge and his colleagues made the selling of our house all the better for the friendly and professional service they gave us. They were always there to assist in both viewing of the property,to advise us and to put us at our ease as the sale was going through. I would highly recommend Bob Gutteridge Estate Agents and shall use them again in the future.
Phillip · 8 July 2019
Agent replied · 7 July 2023
Thank you Mr Johnston, you are welcome to comeback anytime and if we can advise further in the future please do not hesitate to contact us.
Team BG.
★★★★★ 5/5
GoogleReally helpful and professional service by all the teams. Would highly recommend
Jacqueline · 25 March 2026
★★★★★ 5/5
GoogleVery happy with how my sale was handled! Thank you to everyone at Bob Gutteridge for all of your help, especially Sharon & Steve ☺️
Samantha · 28 February 2024
★★★★★ 5/5
GoogleExcellent service, accurate pricing, polite staff. Basically everything you need when you're selling a house. Good, honest advice and Steve is a very good man to deal with.
Craig · 11 December 2023
★★★★★ 5/5
GoogleGreat work by Steve and the team on the recent sale of a property.
Very fast and easy sale, kept informed along each step of the way. Will definitely use again.
Dominic · 28 August 2023
★★★★★ 5/5
GoogleWe initially listed our house with a few other estate agents who managed to get viewings but failed to secure a sale. After hearing great feedback, we decided to go with Bob Gutteridge, and without a doubt, we received a service that was …
Vanessa · 15 April 2025
★★★★★ 5/5
GoogleThe service was excellent, very friendly and professional , kept me well informed at all times I would go as far to say that they were better than the solicitors especially when it came to updating me on the progress of both my sale and purchase, highly recommend Bob Gutteridge, if I could give more than 5 stars I would xPositiveResponsiveness, Quality, Professionalism, Value
Heather · 28 August 2021
Agent replied · 7 July 2023
Thanks Heather for your feedback, we really appreciate it and hope you have settled into your new home. If of course we can be any of assistance in the future, please do not hesitate to contact me.
Kind Regards
Steve Gutteridge
★★★★★ 5/5
GoogleI’d like to leave this review for David Moss, true professional and expert In the field, as a somewhat amateur in the property game it was good to see David knew exactly what to do with the houses and current tenants to allow for proper digestion of my options available and help way up the pro’s and con’s as a seller and buyer with people like David I believe you are in for honest and the best possible outcome for both parties ! Credit to the team !
Ash · 23 June 2023
★★★★★ 1/5
GoogleWould not put my house up for sale with this company. We tried to arrange to view a property. They said they would call back with an appointment. after a number of days we had to call them. After viewing the house nearly two weeks passed before anyone called for feed back.My daughter put an offer in for a house two weeks ago and we are still waiting for a call.
Jackie · 8 July 2019
Agent replied · 7 July 2023
Afternoon Jackie, I have am currently looking into your complaint.Our system records any actions that are taken on the property and I can see an offer was received for a property, which was subsequently declined as the offer is considerably below the asking price. I note from the system my office tried to communicate back, however the e-mail bounced back and was not picked up on by a member of my team. This is an error on our behalf which we sincerely apologise for. I can confirm the amendment has been made and correspondence has been forwarded over again.
Kind Regards
Steve Gutteridge
★★★★★ 5/5
GoogleI cannot praise the Sales team highly enough They were exceptional in the help, advice and commitment given to us in selling the family home. Kept us informed and appraised at all times. Displayed care and diligence to the property and …
Jane · 15 April 2025
★★★★★ 5/5
GoogleTruly amazing service throughout the process
Josh · 1 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
