Trusted Agent profile · Poole
★★★★★
130 reviews across 3 platforms
18-20 Parkstone Road, Poole, BH15 2PG
Hearnes Estate Agents's office in Poole, at 18-20 Parkstone Road, is rated 4.8 out of 5 across 130 reviews on three platforms, including 119 Google reviews rated 4.8.
119
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1
Reviews on Trustpilot
Business-wide
Every review we hold for the Poole office, from every platform, shown as written. First names only.
5/5
GoogleWe have just sold our house through Hearnes. We are so impressed that we want to recommend them. They have been helpful and professional, keeping in touch throughout the whole process, guiding and supporting when needed. We hope this is the last move for us after many experiences of buying and selling. We saved the best 'til last! My husbands verdict "First class". So a big thank you to Nate, Clive, Andrea and all the other lovely office staff.
5/5
GoogleI'd like to thank Michael from the bottom of my heart for going the extra mile in securing our new home! Still early days but his attention to detail and customer service is outstanding. THANK YOU MICHAEL 😊 …
5/5
GoogleAways keeping us informed to what was happening during our house move ,would recommend them
Thanks Annie. Really appreciate your 5 star review and hope you love your new home!! I’m sure you’re going to LOVE the garden especially. Warm regards, Lyndon Le Boutillier
5/5
GoogleI’ve been through a lovely experience, using Hearnes estate agents. The team , Sarah, Laura and Michael were professional, passionate. Making the process a lot more easier. I admire them when I needed their advice in any matter that I was concerned with. Thank you, for making my dream come that bit closer.
5/5
GoogleMichael from Hearns was professional, knowledgeable and was great to deal, he is a credit to Hearns.
Thanks Les. Always great to hear that our team are delivering the service you want.
5/5
GoogleHaving just sold a property with Hearnes, I cannot fault their amazing service. A breath of fresh air to find an estate agent who has kept me informed on every aspect of the sale. A huge thank you to Andrea and Lyndon for their professional expert advice in a very complicated negotiation. Both Andrea and Lyndon were extremely helpful and solved all issues with ease. I would thoroughly recommend Hearnes without any hesitation.
5/5
GoogleWe recently completed the sale of a property with Hearnes Estate Agents and couldn't be happier with the experience. The team made the whole process smooth and stress-free, with excellent communication and support from Hannah, Michelle, Nova, Jordan, and Michael. Much appreciated. Highly recommend their services!
Hi Talal. Thanks for your very kind comments about the team at Poole. So happy that everything went smoothly for you and I know Hannah is looking forward to giving you the keys! Thanks again, Lyndon Le Boutillier.
5/5
GoogleEmma was refreshingly proactive in networking with all parties to ensure that my purchase did not stall; she was a delight to work with and I would highly recommend.PositiveResponsiveness, Professionalism
Thanks Liz for your kind words. Emma always puts everything into her work. Hope you’re loving your new home!!
5/5
GoogleThe whole Hearnes team in Poole provided excellent service, commitment, energy and drive in selling my Mum's house in difficult times and never wavered in their upbeat and friendly approach. Excellent in all areas of communication, understanding, knowledge of the market and attention to detail right through to completion.
Thanks for your kind words. This market takes a lot of patience and perseverance and you showed it in boat loads!!! It has been a pleasure working for you and I do hope your mother settles into her new home well. Warm regards, Lyndon Le Boutillier.
5/5
GoogleThe team at Hearnes have been incredible. They have worked tirelessly to get our sale and purchase of the line. We really appreciated their supportive and understanding approach and professionalism. We would thoroughly recommend their services to anyone looking to buy or sell a property 👍🏻👍🏻 …
5/5
GoogleWe received excellent service from Michael, who was professional and provided continuous support through our purchase journey. Michael even helped us with our own sale by offering constructive feedback on our house and put us in contact with the Wimborne Hearnes office. This led to our sale and smooth transition to our new home. An excellent service throughout, thank you.
Hi Richard. Thank you so much for your kind words. Michael always tries his absolute hardest and is an extremely valuable member of our team so it’s lovely to hear your feedback. I do hope you enjoy Lilliput. It’s a wonderful spot near the water. Warm regards, Lyndon Le Boutillier.
5/5
GoogleAbsolutely amazing service provided by all, really appreciate the way everyone who we have had contact with went above and beyond. Thanks to all
Hi Dean. Thanks so much for your kind review. I hope you love your new house and that everything goes smoothly there for you. Thanks again, Lyndon Le Boutillier.
5/5
GoogleI have been using Hearnes for the Sale of a few different properties in the wider area and have found Lynda and the team to be much more helpful than many other agents I use in other parts of the area and country. Thanks from Springmove.
5/5
GoogleEveryone at Hearnes was brilliant . Thank you to Laura who listened and Emma and Michael who all helped get our house purchased on time and never tired of answering our queries . Second time we have purchased through Hearnes and always customer focused . Thank you .
5/5
GoogleWe recently sold our property with Hearnes in Poole. I cannot speak highly enough of all the staff who looked after us. The customer service was excellent and, whenever we had a query, it was answered promptly. When there were issues with the forward chain, Emma went above and beyond to resolve these and to keep us updated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLaura was brilliant in helping me and my partner buy our first house! She explained everything in a way even i could understand, as well as being professional, and made a very ‘stressful’ experience, not so. Would recommend anyone to move house with Hearnes
1/5
TrustpilotHearnes Estate Agents Ringwood
I want to point out that this review relates only to Hearnes in Ringwood and not in the other branches. The people at the Ringwood office seem to be incapable of replying to emails, phone messages etc. If I were trying to sell my property they would be the very last company i would use. They are absolutely hopeless.
5/5
GoogleAs many others have said, Hearnes (Poole) have been fantastic right from the very first phone call. We knew we were in safe hands straight away. They swiftly took amazing photos and created a great written summary of our property - both perfectly highlighting the key features. The marketing was in depth and top class, much more than just plonking it on Rightmove. The sales team were highly professional and motivated, whilst always very friendly and eager to help. The office team dealt with all incoming/outgoing information and messages smoothly and efficiently, once again whilst being friendly and helpful. Great stuff, pleasure to deal with and highly recommend.
Thanks Rob. Pleasure to help you and thanks for your business. Hope your new property will be everything you dreamt it would.
5/5
GoogleMy wife and I recently bought a house with the outstanding support of Hearnes. Their representative's expertise and responsiveness made the process smooth and stress-free. Transparency ensured that I got the best deal in purchasing the house. I recommend Hearnes to anyone in search of a customer-focused real estate agency.
Hi Naba. I’m so happy to hear you exchanged contracts this week. It’s an exciting time with your moving date coming close. Always a relief once you’ve got to this stage. Risa said you were a pleasure to deal with so thank you too! Hope your move goes smoothly and you love the home as much as Wendy has. Warm regards, Lyndon Le Boutillier
2/5
GoogleInitially, all appeared well. However, after the TSB bank bank technical crash, the attitude towards us changed. We were led on to believe all was well. The lack of patience led to a contract race being started. We lost the chosen Property. On attempts to look for new property in the area, no calls were returned. Fortunately, we have found and moved into a much more livable property in the same area. I will not use Hearnes in the future.
It was an unfortunate situation that this buyer’s mortgage offer was refused after some 6 or 7weeks so we were asked to remarket the property by the owner. Rather than just sell it to another buyer and withdraw, they left the contract out to give them an opportunity to exchange contracts still. Unfortunately for them the new buyer exchanged more quickly but they were given months to buy it. We were only following instructions from the seller but sometimes things just don’t work out. We worked very hard for these applicants to buy it. I’m very sorry you felt this way.
5/5
GoogleGreat Estate Agents, all so helpful and knowledgeable. Would not hesitate in using them and definitely give them 💯% in everything they did for our smooth house sale. Thank you all 🙂 …
I’m so glad you felt it was smooth. 😄A long chain made life tricky but Hannah worked hard to keep things moving. I hope you really enjoy this exciting new chapter in your life. All the very best, Lyndon. …
5/5
GoogleHearnes were great and were really helpful. Emma kept us up to date and kept doing her part to get the sale through as quick as we could by helping us chase our useless solicitors as well as the sellers wonderful solicitors. Amazing happy ending and all thanks to them. We finally have our family home. Would recommend to everyone.
5/5
GoogleGreat service from Hearnes again, this time both buying and selling though them. Particular shout out to their Sales Progressor, Hannah who was brilliant in getting the purchase / sale over the line.
Hi Daniel. Thanks for your kind words. You were an absolute pleasure to have as a client and I’m so glad that everything went through (relatively) smoothly. You’ve bought a great house there and I hope you’re really happy with it. Many thanks, Lyndon Le Boutillier.
5/5
GoogleWe purchased our place through Hearnes over 3 years ago so it was an easy choose to make when we wanted to relocate. We sold our place within a day of being on the market. They are a family run company and take pride in what they do. We …
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