Peter Alan Pontypridd reviews

★★★★★ 1/5

Google

Hi there, this branch is the worst , just want to get my honest opinion to help other landlords I had 4 houses with Peter Alan , they have been completely useless, & added more and more stress of non-stressful situation ! I’ve moved my houses now to Landlord, letting agents is the best thing I’ve ever done with half the fees & stress 90% of the time you can’t get all of them, and when you do, they’re completely useless anyway except for one girl who is amazing she’s the best there by 500%Her name is Lily Dawson, she works in Culver house cross in Cardiff id giver her 5star i personally think she should find somewhere else to work because they are rubbish & she deserves better & is too good to work in a dump like Peter Alan p.s avoid letting your house with this rubbish company at all costs !!!!! Tc all & take note

Byron · 27 February 2024

★★★★★ 1/5

Google

Literally the worst Estate Agent I’ve ever worked with. If you choose to sell your house with them, make sure you check every detail in the contract because if you don’t like them, you’re stuck with them. Even when you’re out of contract with them, you still have to give a months notice to get your house off the market and then you’ll have to pay £98 for the privilege if you previously agreed to let them do an EPC for you. There are agents out there who will not make you sign a contract. My advice is, find one of those.

Julia · 11 January 2024

★★★★★ 5/5

Google

We found the staff very warm and accommodating. They were very professional during the whole process of selling our home, informing us promptly when potential purchasers were coming to view the house. Emma and Matthew were very knowledgeable and efficient when we asked them questions.

Margaret · 25 November 2024

★★★★★ 5/5

Google

AMAZING service from Mark Wilton ! I never thought we needed a mortgage advisor until we met Mark. Extremely knowledgeable, knew exactly what to do to get us the deal we needed , made the process super fast and easy. Reliable , always kept his word and timing . I had an experience with a different advisor before , and Mark is just on another level ! I can't recommend him enough . I will definitely use his services every single time we need advice.

Gustavo · 6 July 2022

★★★★★ 5/5

Google

Carlo and team are very efficient , would absolutely recommend!

Abbie · 14 December 2025

★★★★★ 5/5

Google

Having dealt with Caitlyn and Abbie on the lettings team I can say what a pleasure. They were very attentive and helped me every step of the way on a venture I thought was going to be very difficult and stressful. 10/10 would definitely recommend!

David · 19 October 2024

★★★★★ 5/5

Google

Abbie was amazing, friendly and extremely communicative. It was our first rental using an estate agent and Abbie really made a fantastic impression. …

Jack · 14 July 2025

★★★★★ 5/5

Google

Abbie has been great dealing with our rental and answered all our questions. You will be in safe hands with Abbie that's for sure....

Alan · 14 July 2025

★★★★★ 5/5

Google

Our experience with Peter Alan has been amazing. From the moment we walked into the house Caitlyn was so warm and welcoming. She gave us a WONDERFUL and detailed tour. She was knowledgable about the house. The processes have been extremely smooth and we have been well informed throughout. We will definitely be returning to seek out Caitlyn and Peter Alan for our property requirements.

Mkomera · 17 September 2023

★★★★★ 1/5

Google

I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.

Luca · 26 August 2023

★★★★★ 5/5

Google

I can not fault Peter Alan Pontypridd. We recently rented a home through them, and Rhys was fantastic. He kept us informed of progress, chased up outstanding documents, and made sure the process was as quick and efficient as possible. Rhys was always on hand to answer any questions, and was very knowledgeable. I highly recommend Peter Alan if you are looking to let a property, or are looking for one to let.PositiveResponsiveness, Quality, Professionalism

Leanne · 26 August 2022

★★★★★ 5/5

Google

I recently used peter alan to help me get a mortgage on my first home. My mortgage advisor was Leonie Gee, she was very helpful, quick to reply and made the whole process easy and enjoyable. would 100% recommend.

Rory · 9 April 2026

★★★★★ 5/5

Google

Due to circumstances beyond our control, we had to find a property quite quickly due to being served notice as our landlord wanted to return to their property. I contacted Sarah about a property in Pontypridd and we had a few issues to start as the landlord decided against pets (we have a small dog) but Sarah persisted and the landlord changed their mind and today we picked up our keys! Ben, who's relatively new to the branch was very courteous and professional, thank you Ben, you've been great! but Sarah was top notch. Constant reassurance and without her we would not have been picking up our keys today! Will highly recommend Peter Alan Pontypridd, it's been simple and professional from start to finish. Thank you so much! Many thanks Sam & RichardPositiveResponsiveness, Quality, Professionalism, Value

Samantha · 26 August 2021

★★★★★ 5/5

Google

After weeks of trawling the rental market with no results I was feeling pretty despondent until I met Ben at Peter Alan. I was treated like a real person, rather than a sheet of paper and my personal circumstances where seen in the wider picture (I'm disabled and was being turned down for properties over and over due to a less favourable income set up). I actually had a great time viewing my new home and the process from start to finish was made into a great day out by the way I was treated by Ben and the team. I never thought I'd recommend and estate agent, I'm shamed to say I thought they were all one of a kind, but Ben goes that extract mile to truly bring customer service to life. Thank you for helping me find my dream home and supporting the process in every way you could with a smile along the way. Rosie 🙂PositiveResponsiveness, Quality, Professionalism, Value

Rosie · 26 August 2021

★★★★★ 1/5

Google

Literally the worst Estate Agent I’ve ever worked with. If you choose to sell your house with them, make sure you check every detail in the contract because if you don’t like them, you’re stuck with them. Even when you’re out of contract with them, you still have to give a months notice to get your house off the market and then you’ll have to pay £98 for the privilege if you previously agreed to let them do an EPC for you. There are agents out there who will not make you sign a contract. My advice is, find one of those.

Julia · 6 June 2023

★★★★★ 1/5

Google

Absolutely shocking experience with Peter Alan - Pontypridd. They were letting my property for me on a fully managed service but did not fully manage it. Inspections never carried out, property left in a terrible state and the last months rent not paid. Have now had to go to a small claims court myself. Staff were unhelpful and not knowledgeable in the letting sector. I had to fight for 4 months to get my property sorted and even the simplest of tasks were made unbearable by Peter Alan. Money taken out of the rent for a fully managed service that was non existent and I have lost thousands. Do NOT let them manage your property! Go elsewhere.

Carly · 7 April 2023

★★★★★ 5/5

Google

After a weekend of celebrating FINALLY owning my own house ( yes nearly a year later then planned ). I just want to say a massive thank you for everything you did Lydia , it may not have seemed like very much to you but being a first time buyer having to dealing with problems with the solicitors due to land registry and the lack off communication with Convey Law it could have been a really daunting process if you hadn't have been so helpful. You constantly kept reassuring me all the way that everything would get sorted. Everything you explained to me was clear and i understood every stage i was at from you more than my own solicitor. From the viewing of the house right up until completion date you kept in touch every week with what stage we was at. (Even when it was not your job to do so) you are the ONLY one that made me feel positive throughout this whole situation and the problems i had. You always went out of your way to try and contact my solicitor and get some update when i couldn't do so. I would also like to thank Sarah Wiggins who helped when you was out of the office very professional and efficient in dealing with my solicitor also! You haven't seen the last of me yet I will be back when i'm ready to sell the house! ( But not with the same solicitor LOL! ) Thank you again FOR EVRYTHING would defiantly recommend Lydia :) :)

Sarah · 6 July 2020

★★★★★ 5/5

Google

My experience as a whole with Peter Alan and the amazing staff, Rhys Minty and Sarah Clue at the Pontypridd branch was undeniably exceptional. Prior to moving into my new property i was eager to move and my situation was urgent, when I met Rhys for the first viewing he was professional and excellent at informing me of the information I needed to know. Rhys supported me through the entire journey and I felt overwhelmed with satisfaction and guidance. If you are prepared to move in straight away and have all the resources prepared then Peter Alan are extraordinarily! Everything was felt with timely and smoothly in my opinion and I certainly highly recommend them to anyone who considers renting with them. The property I have let with them is immaculate and I love the place. I will be forever be great full with the service I received and will always hold Rhys and Sarah in high regard. I would like to take this opportunity to say thank you so much for your help and support in everything. Absolutely amazing, outstanding customer service, I literally can not say any more about how great they have been. Thank you. K.M

Kris · 6 July 2020

★★★★★ 5/5

Google

Peter Alan Pontypridd made my first step to the property ladder as easy as can be. Although I didn’t purchase my property from Peter Alan, their support was amazing! They sent me new properties on the market that was within my price range and in the areas that I specified. Every time I walked in to the branch I was always welcomed by the staff. Mark Wilton, the mortgage advisor for the Pontypridd branch was so helpful and patient with me. As a first time buyer he took his time to go through every step with a fine tooth comb and was always a phone call away. I’d have courtesy calls from Mark to check everything was moving along with the purchase of my property. Even with changes to my situation, Mark was there as support and nothing was too much to ask. I can’t thank Peter Alan enough, I highly recommend using Mark as a mortgage advisor to anyone!

Peyton · 6 July 2020

★★★★★ 5/5

Google

I have just moved into my very first rental property and Caitlyn made my journey very relaxed and stress-free. She was always there when I had worries or concerns with the application process. She is a very wonderful estate agent to deal with. I would definitely recommend Peter Alan in Pontypridd.

Lauren · 2 December 2023

★★★★★ 5/5

Google

I had the pleasure of dealing with macy and chris for a rental property . The help and support in helping me find a new home with such short notice was excellent . Would highly recommend to anyone in need of a rental property .

J · 14 December 2025

★★★★★ 5/5

Google

So recently I've been interested in getting on the property ladder, unfortunately not knowing anything about the market I needed some help. After going into the Pontypridd branch at Peter Alan I was approached by Mark, I wasn't interested in buying there and then but just to get a gauge of the market. Mark was more than kind enough to help me out. I'll definitely be going back and asking for Mark when I eventually come to buying a house!

Nathan · 7 July 2019

★★★★★ 5/5

Google

In the process of buying my first home and would like to say a big thank you to Mark Wilton who works in the Pontypridd branch for all his help. Mark has helped me through all the stages of completing my mortgage application and has been really helpful and professional giving all the advice I needed. Mark has always been available 24/7 to answer any queries I have had and has fully kept me up to date through all the stages. Also a big thank you to the rest of the team at Pontypridd who have been very polite and helpful right from the start of the process would definitely recommend this branch to family and friends. Thanks Keryl

Keryl · 7 July 2019

★★★★★ 5/5

Google

My partner and I had a very stress-free experience when buying our first home. We had a rough idea of what to expect throughout this process, however after speaking with Mark we were left with a much better understanding and were made aware of the little quirks to help us strengthen our financial position in the short and long term. Mark continues to be supportive and efficient with updates as we continue through our property-purchasing process. We would also like to show appreciation for the professionalism shown by the rest of the team, especially Jessica and Lydia, who have aided us during this time. Jessica was particularly helpful during our viewings where she was approachable and was able to provide very helpful and professional advice.

William · 7 July 2019