Trusted Agent profile · Pontypool
★★★★★
322 reviews across 2 platforms
Suite 2, Portland Buildings, Commercial St, Pontypool, NP4 6JS
Angelwoods's office in Pontypool, at Suite 2, is rated 4.8 out of 5 across 322 reviews on two platforms, including 309 Google reviews rated 4.8.
Every review we hold for the Pontypool office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and quick with all questions and queries throughout the buying process, and after for that fact! Any time I needed additional information I Just phoned Paula (the sales agent assigned to my purchase) and she got straight on the case and had answers for me the same day!! Great service from start to finish and would highly recommend.
4/5
GoogleAngelwoods were so helpful in getting a house to rent which had been a challenge for me and my family. But luckily, they surfaced as Angels to solve our problem. They're great to work with since their staff are very professional.
5/5
GoogleSuperb estate agency - fantastic marketing and photography, great attention to detail, Paula then guided me through the selling process which was really helpful as it was all completely new to me, she was always highly responsive, kept me continually updated and regularly chased up information not just for me but assisting the Solicitors throughout the chain. Would highly recommend and use them again.
1/5
TrustpilotBeware had a very bad experience with…
Beware had a very bad experience with Angelwoods as a landlord. Stay away I lost a lot of money and don’t get fooled by what they can offer.
5/5
GooglePaula was really helpful in assisting with the property sale and provided great communication and liaison.
5/5
GoogleExcellent customer service, Paula is so friendly and helpful, thank you
5/5
GoogleI would like to thank the entire team at Angelwoods Residential for all the work they have done selling our family home. Jay, Stacey and Paula have been amazing, so helpful and knowledgable. They have helped us every step of the way. We would highly recommend this company if your buying or selling a house. Best Regards Viv, Julie and PhillPositiveProfessionalism
5/5
GoogleStacey was very helpful while guiding us through making an offer on a house. Would definitely recommend her to anyone.
5/5
GoogleWe can't recommend these enough. A gentleman called Jay looked after all aspects from getting it on the market to the sale. Jay's support provided is a fantastic asset to any company. Thank you all
Hi, Thank you so much for your feedback, we are so thrilled to receive such lovely feedback. It helps us greatly in our ongoing goals to bring all service levels to the highest standard we can achieve. Good luck in your new home or should we say ‘back home’ 😁
5/5
GoogleFantastic experience with Angelwoods. They have managed the letting of my property for 3 years without issue. I decided to sell the property this summer and Paula Harris took care of the whole process for me and did a fantastic job. Would certainly recommend.
5/5
GoogleAngelwoods has been my go-to agency in Pontypool for the past 2 years. They have supported me with Selling and Renting. Paula has become a friendly familiar voice who I fully recomend.
5/5
GoogleBought our first house recently through Angelwoods and they were so lovely and helpful throughout. Paula even saved us from our sale falling through - of which we will be eternally grateful. They kindly gave advice when we made our offer and have been quick to respond to queries. Highly recommend and thank you x
5/5
GoogleI used Angelwoods to secure my first property and the experience couldn't have been any smoother! Stacey especially was amazing and her communication was spot on, I am so happy with the service I recieved!
5/5
GoogleBeen a tenant managed by Angelwoods for the last 3 years and had no issues. Any issues with the house has been responded to quickly and efficiently. Definitely makes me feel at ease
Hi Shane, Thank you so much, you are a lovely tenant to have. Our long term relationships are really important to us and all 800 plus tenants seem to be just that. Thank you again.
5/5
GoogleWe have just rented a property from this company. When we started looking we were told by others that once you find a property it would take at least 4 weeks. All I am going to say is with the help from Karon who deals with lettings we were in within 2 weeks. Very happy with the service
5/5
TrustpilotI have just completed on a house in…
I have just completed on a house in Garndiffaith. ANGELWOODS have been fantastic from the day I put the offer in. I spoke mostly to Paula Harris who always returned emails and phone calls quickly. I noticed the SOLD sign was gone the day after completion.Extremely professional. I would not hesitate to use again. In a word FAULTLESS. A MORGAN.
1/5
GoogleWasted a morning waiting to view property Call them to ask where is the astate agent .... .....sorry the property is no longer available Thanks for letting me know !!!
I am truly sorry you weren’t given notice of the property letting, this is not a general representation and we would like to offer the opportunity to put this right if we are not to late? Would you mind emailing us directly at info@angelwoods.co.uk and outline the issue so we can identify you and offer you a way to rebuild your confidence in our service. Apologies once again.
5/5
GoogleBought our first house recently through Angelwoods and they were so lovely and helpful throughout. Paula even saved us from our sale falling through - of which we will be eternally grateful. They kindly gave advice when we made our offer and have been quick to respond to queries. Highly recommend and thank you x
5/5
GoogleStacey was so helpful keeped me up to date with everything. So professional
5/5
GoogleRecently sold a house with Angelwoods the team were great. Particularly impressed with Stacey’s follow up and communication throughout the process. She is super accountable and responsive.
Hi Mike, We will be sure to pass on your feedback to Stacey, thank you so much for your review, it’s greatly appreciated. Our feedback helps us help the team progress.
5/5
GooglePaula worked hard to finally get us the property we really wanted. Really friendly helped us through some difficult moments. Would recommend again.
5/5
TrustpilotI cannot praise this Agency enough
I cannot praise this Agency enough for their honesty and professionalism, but also for their humanity. They know how to smile and keep things real, compassionate, and money does not come at the top of their concerns. I honesltly recommend them to anyone looking for a home or wanting to put their property on the market! You won't regret it!
5/5
GoogleI recently had need to contact Angelwoods, I dealt with a lovely lady named Paula Harris she was very courteous and professional. My enquiry was dealt with immediately and received an email within minutes of the required document needed. Well done to all of the team, I have found Angelwoods an excellent estate agent.PositiveResponsiveness, Professionalism
5/5
GoogleAngelwoods have been brilliant from the start, due for tenancy renewal now, assistant by Stacey so quick and efficient with all needs and queries
Thanks so much for your lovely feedback Ceri, we will make sure Stacey is made aware of your comments. We are really proud of the whole team and recognition is so much appreciated. Thank you 😁
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