Hathways reviews

★★★★★ 1/5

Google

Dodged a bullet on this one! AVOID! Hathways policy is bizarre to begin with - 6 month tenancies only on a reoccurring basis if agreed upon with the agent or it becomes a 1 month rolling tenancy. So don't get comfortable in case they pull the plug! The agency reserve the right to visit the property quarterly to 'check' everything is ok. I have rented for many years and never have I had someone check up on me as if to suggest I may be 'misbehaving'. Anyway, we're in a position where location was necessary and due to limited market availability, we proceeded. Property 1 - After a successful viewing we proceeded to fill out the required forms. Began the process despite slow and very poor response times from the agency. Whilst browsing RightMove where we found the property, we discovered the listing had been removed. We contacted Hathways to ask why this was as we had completed the forms and not heard back. 2 days later, they email to say the property is no longer available as they were selling the property instead now. No apology whatsoever. We thought we'd look past this as this does happen with the market however the communication was shocking as we had found out through a 3rd party that we weren't going to be moving in after all. Property 2 - We found another place in the location we wanted. Hathways again. At this point we were hesitant because of our experience but again, due to limited availability, we proceeded. We completed a whole new set of forms for the property and sent them off. Silence again... Now I'm beginning to get frustrated. No communication. So we checked the property listing on RightMove. Believe it or not - the listing had been removed! Honestly could not believe it. We contacted Hathways and waited well over a day to receive a response saying the property was off the market! NO apologies for either of these situations. Terribly poor communication and lack of professionalism. Incredibly disrespectful in their handling of the situation. Needless to say we will ensure to stay well away from this company. We found a property through a Competitor and completed the forms and deposit the same day. This competitor maintained constant communication with us the entire time. This is how it should be. Moving house is stressful enough at the best of times, this company will make you want to pull your hair out. AVOID.

Scott · 20 March 2021

★★★★★ 5/5

Google

Hathways have been Fantastic throughout selling our property. They did a excellent job with our home pictures and a great Video tour. Suzanne and all her team have always been very professional, proactive, prompt at getting back to us and …

Jenna · 22 April 2022

★★★★★ 5/5

View Agents

Brilliant service

I had all of the main Estate Agents out to value my house. I am delighted to say that my house sale has just completed with Hathways and they achieved £28,000 more for me than the lowest valuation I had from the other agents. The quality of the photographs and the way they marketed the property made a huge difference. I’m so glad I made the right choice as I could have been substantially out of pocket if I had chosen one of the other Agents.

Bernadette · 14 April 2019

★★★★★ 5/5

Google

HATHWAYS - The only name anybody needs to know about when it comes to property. The best service, amazing staff and great value. Currently in the process of renting a commercial property with the guys, I wouldn't go anywhere else. Why would I? Thank Everyone!

Dale · 26 March 2020

★★★★★ 1/5

Google

Awful awful service, my mother viewed a property on Tuesday, very happy with it, the agent Emily showed us around, and that day I made an offer and was told by carl pendry via telephone (I hope it's recorded) that my offer has been accepted and to pop in with my ID to finalise, the next day I went in as requested to be told that the house has gone to someone else, no phone call to see if I wanted to increase my offer, not even a courtesy call to tell me it had gone, was no explanation as to why I wasn't called to advise either me or my mortgage advisor, my mother had previously run in with the agent 'emily' so can't help thinking this was personal. Even my mortgage advisor said this was poor Pratice and shocking. I will be taking this further

James · 20 March 2017

★★★★★ 5/5

Google

for the moment only good and positive opinion👍 …

Kar · 20 March 2024

★★★★★ 5/5

Google

This is the second time we have used Hathway's. From the amazing photo s and video s to the excellent communication,we sold our home in less than a week. …

Sean · 22 April 2022

★★★★★ 1/5

Google

Enquired about a property and was sent a full page of commands and conditions before we could view. Found them abrupt and rude….put us off the property altogether. Shame.

Miranda · 20 March 2022

★★★★★ 5/5

Facebook

kyle drew their mortgage advisor provided an exellent service went above and beyond to help us even helped us with a solicitor issue 5 stars top man thankyou⭐⭐⭐⭐⭐

Jonathan · 9 September 2021

★★★★★ 5/5

Google

Hathways are soo amazing and helpful with any issues. All sorted quickly all the staff are friendly and knowledgeable always give great advice. Been renting from them for several years.

Katie · 20 March 2021

★★★★★ 5/5

Google

During unprecedented times Hathways Estate Agents maintained the level of communication and professionalism I would expect from the best performing pre COVID-19 Estate Agents from start to finish. …

Alexander · 22 April 2021

★★★★★ 1/5

Google

Awful website, found a possible house to enquire about and the website does not have any listing of the property. Only 3 houses shown and poor page layout.

Shane · 20 March 2021

★★★★★ 5/5

Facebook

An excellent experience at all stages of the property sale.From Valuation to sale we were kept informed at all times.A friendly professional service. Highly recommended.

Martyn · 21 May 2021

★★★★★ 1/5

Google

Don't bother using this company. A big waste of time. Never had an experience like it. We do not recommend.NegativeQuality

Dominec · 20 June 2021

★★★★★ 5/5

Google

Professional, friendly and very helpful staff

Raymond · 20 March 2023

★★★★★ 1/5

Google

Don't bother using this company. A big waste of time. Never had an experience like it. We do not recommend.

Fergal · 20 March 2021

★★★★★ 5/5

Facebook

They are very friendly, professional & knowledgeable, they go out of their way to get things done.

David · 8 January 2021

★★★★★ 5/5

Facebook

Very impressed with everything they’ve done so far & cannot fault the photos,video & description

Karen · 19 April 2021

★★★★★ 5/5

Facebook

totally professional photos and video were excellent helpful and friendly staff would highly recommend their service

'gail · 2 October 2020

★★★★★ 1/5

Google

Let down by this company for the 3rd time. They don't seem to know what they r doing. Very disappointed

S · 20 March 2019

★★★★★ 1/5

Google

Awful, contacted them about selling house, they never got back to me.

Deborah · 20 March 2021

★★★★★ 1/5

Google

Garbage service 12 years ago & still the same today

Michael · 11 May 2021

★★★★★ 5/5

Google

Professional, helpful and a pleasure to deal with.

Janey · 20 March 2021

★★★★★ 5/5

Google

Rating only, no written review.

Юлия · 15 August 2026