5/5
GoogleHern and Crabtree are the most professional letting agency we have ever used. From their quarterly inspections, with photos, and their fantastic communication, we are more than happy with the service they provide.
Trusted Agent profile · Pontcanna
Hern & Crabtree Pontcanna reviews
★★★★★
82 reviews across 1 platform
219 Cathedral Road, Pontcanna, CF11 9PP
Hern & Crabtree's office in Pontcanna, at 219 Cathedral Road, is rated 4.6 out of 5 across 82 reviews on 1 platform, including 82 Google reviews rated 4.6.
Reviews
Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
Google5/5
GoogleJan, Craig, Mitchell and Rhodri have been so helpful in the sale of our property. They are responsive, honest and helpful. Highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Agent replied · 26 March 2026
Thank you, Alison, for the five-star review, it’s very much appreciated by the whole team. We’re really pleased you had a positive experience with us, and it means a lot that you took the time to leave your feedback. If we can ever be of any help again in the future, please don’t hesitate to get in touch. Best wishes, Hern & Crabtree
5/5
GoogleFantastic service whilst finding new tenants. Lance and the rest of the team were exceptionally informative and helpful.
4/5
GoogleRating only, no written review.
Agent replied · 26 November 2023
Hi Paul, we are really sorry to hear that we've fallen short of your expectations of us. Our lettings manager Adele is currently working with you to resolve this matter and to ensure that you are getting the communication you are looking … More
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 31 May 2023
Hi Thomas, we are really sorry to see that you've given us that rating. We want to understand where we might have gone wrong without any information. It would be really helpful if you can contact us with any further information that will help us improve or work out what might not have lived up to expectations. Please email us: rhodri@hern-crabtree.co.uk thank you.
2/5
GoogleRating only, no written review.
Agent replied · 31 May 2023
Hi Debbie, we are really sorry to see that you've given us that rating. We want to understand where we might have gone wrong without any information. It would be really helpful if you can contact us with any further information that will help us improve or work out what might not have lived up to expectations. Please email us: rhodri@hern-crabtree.co.uk thank you.
4/5
GoogleRating only, no written review.
Agent replied · 31 May 2023
Thank you for your kind review and we look forward to helping with your move!
5/5
GoogleRating only, no written review.
Agent replied · 31 May 2023
Thank you for the five-star rating. We sincerely appreciate the support.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Hern & Crabtree Pontcanna
How many reviews does Hern & Crabtree Pontcanna have?
Hern & Crabtree's Pontcanna office has 82 reviews across 1 platform: 82 on Google.
What is Hern & Crabtree Pontcanna's rating?
Hern & Crabtree Pontcanna is rated 4.6 out of 5 across all 82 reviews, and 4.6 out of 5 on Google from 82 reviews.
Where is Hern & Crabtree's Pontcanna office?
Hern & Crabtree Pontcanna, 219 Cathedral Road, Pontcanna, CF11 9PP.
