Every review we hold for the Pontcanna office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe Hern & Crabtree was our choice when we decided to sell our home in Cardiff last summer, and it was the BEST DECISION we ever made. They were outstanding, very professional and very friendly.
We spoke with Tom, from the Hern&Crabtree, on the phone and then we met with him at our home. He answered all our questions, providing objective data regarding how many homes they sell, how long their listings typically stay on the market, and providing tons of info on the property market in the area.
Tom came back to us with very realistic and fair valuation; then, within a few days Ben, from Hern&Crabtre, came to our property to take the pictures of our apartment. Everything was very quick and smooth.
And ...when we saw our listing we were blown away. Their hard work and knowledge of what it takes to sell a home really paid off - our listing looked amazing!!!!
Our situation was also quite specific and different than other people since we were moving abroad; and our property went on the market after we moved. The team from Hern & Crabtree Pontcanna office took care of everything: they regularly came to check on our property, informed us about all viewings before and after, and they replied to any email or any call promptly.
And yes, they managed to sell the property very quickly for a price greater than our asking price was.
They have been there every step of the way. Their professionalism, knowledge, honesty, and hard work ethic are much respected and appreciated.
We were so fortunate to choose Hern & Crabtree and we HIGHLY RECOMMEND them.
Michaela · 7 July 2020
Agent replied · 28 May 2023
Hi Michaela, thank you for such a glowing review. We are so pleased to hear such positive comments on our service and that you felt we looked after you especially when moving abroad! We were over the moon to help you achieve over your asking price for your home and that you had great communication too. All the best for the future and if you do come back to the UK please don't hesitate to get in touch!
★★★★★ 5/5
GoogleGeorgia and Anna were really helpful with our move, smooth and great communication throughout. Thank you so much again. Would highly recommend!
Gareth · 26 March 2025
Agent replied · 23 December 2024
Hi Gareth,
Thank you so much for your kind words! We're delighted to hear that Georgia and Anna made your move smooth and stress-free. At Hern & Crabtree, we pride ourselves on providing exceptional service in lettings, and it’s great to know our team delivered that for you.
If you ever need assistance with renting or letting in the future, don’t hesitate to get in touch. Wishing you all the best in your new home!
Best regards,
The Hern & Crabtree Lettings Team
★★★★★ 5/5
GoogleNot only was property sold way over asking price, but the team were always there to answer any questions, fitted viewings around our schedule and helped push things along with the purchase of our new property, even though it was with another estate agent!
Their fees are also very competitive.
I would always recommend Herb & Crabtree if you’re selling in Cardiff.
James · 7 January 2023
Agent replied · 28 May 2023
Hi James, thank you for your positive review! We're very pleased to hear you've had a great experience with us and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleHern and Crabtree provided an excellent service from valuation to completion. The support was excellent. Special thanks goes to Daisy and her aftersales support. I'd highly recommend all the staff at the pontcanna branch
Melanie · 26 January 2026
Agent replied · 26 March 2026
Thank you so much for your kind words, Melanie! We’re thrilled to hear that you had such a positive experience with our Pontcanna team, and we’ll be sure to pass your special thanks on to Daisy. It was a pleasure supporting you from start to finish, and your recommendation means a lot to us., The Hern & Crabtree Pontcanna Team
★★★★★ 5/5
GoogleThe team at H&C were endlessly helpful, friendly and communicative during a long, complicated and somewhat emotional sale of a relative's property who had passed away. Highly recommend them.
John · 26 February 2026
Agent replied · 26 March 2026
Thank you, John, for your very kind words and for taking the time to share your experience.
We truly appreciate that selling a property in these circumstances can be both emotional and complex, so it means a great deal to know you felt supported by the team throughout the process. Providing clear communication and a steady hand when it’s needed most is something we care deeply about.
On behalf of everyone at Hern & Crabtree, thank you again for your recommendation and for trusting us to help guide you through the sale.
★★★★★ 5/5
GoogleH & C offered us their usual professional service to get our property marketed at the right price to ensure interest and a swift sale. We have now used them on a number of occasions and will continue to do so. I would particularly like to mention Anna and Mitchell for their proactive support and Gina for ensuring the sale completed promptly.
Richard · 26 March 2025
Agent replied · 26 August 2024
Hi Richard, Thank you for you 5* review. It's a pleasure to read such positive feedback on Hern and Crabtree and about our team in Pontcanna. We're really pleased we were able to help you again with your property needs. Anna, Mitchell and Gina will be very grateful for the mention too.
★★★★★ 5/5
GoogleHern and Crabtree Pontcanna have been great in selling my city centre apartment after a private chain had broken. They had details on websites within 48 hours of asking them to act and they achieved a sale agreed within 7 days. Ben and his team were very helpful and professional at every turn. I would always recommend Hern and Crabtree, supported by their progression team, headed by Jan.
Carol · 28 May 2020
Agent replied · 28 May 2023
Thank you Carol for such a glowing and positive review!
★★★★★ 5/5
GoogleHern and Crabtree were fantastic when we recently sold our house - they were helpful and friendly from the get go, and always professional. They sold our house within days and communicated well with us throughout the whole process. Would definitely recommend! We already have.
Julia · 1 August 2025
Agent replied · 29 December 2025
Thank you, Julia! We’re so pleased to hear you found the team helpful, friendly and professional, and that your house sold so quickly. Great communication is something we pride ourselves on, so it’s lovely to know that came through. We really appreciate your recommendation, and the fact you’ve already passed our name on means the world to us.
★★★★★ 5/5
GoogleI highly recommend using Hern & Crabtree. Natalya and the team were amazingly helpful and responsive when buying my home and provided excellent recommendations for solicitors and surveyors. An outstanding service
J · 26 March 2024
Agent replied · 26 March 2026
Thank you very much for your kind recommendation. We are so pleased to hear that Natalya and the team were helpful and responsive throughout your purchase and that you found our recommendations useful. … More
★★★★★ 5/5
GoogleMy wife and I recently sold our property with Hern & Crabtree Pontcanna. From the minute we met Rhodri we were sure we were in good hands. Rhodri was thorough, open and honest about his valuation and how the process would work. Mike's photos were excellent and Mitchell was fantastic with keeping us updated on the open house and offers we received, especially whilst we were abroad. Following this, Gina our lovely sales progressor, was so approachable and kept us up to date with everything. We are so glad we chose this family run, down to earth and genuinely caring Estate Agents. We felt we got to know them well and they seemed to genuinely care about us as clients, we also felt they offered great value for money, thank you to everyone who helped with our sale
Sam · 8 December 2022
★★★★★ 5/5
GoogleAbsolutely five star service from this agency - such a great experience working with them - they sold two properties for us, and everything from the first meeting to the final completion was handled perfectly. Communication is key, and Hern and Crabtree have got that exactly right. We couldn't be more grateful!
Kevin · 26 March 2025
Agent replied · 26 March 2026
Hi Kevin,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with us. It was a pleasure working with you on the sale of your properties, and we’re glad everything went smoothly from start to finish.
Your kind words about our communication mean a lot to us, as we strive to make the process as seamless as possible for our clients. If you ever need any assistance in the future, we’ll be here to help.
Thanks again, and wishing you all the best!
Warm regards,
The Hern and Crabtree Team
★★★★★ 5/5
GoogleHaving used a number of letting agents over 9 years of living in Cardiff, hern & crabtree have by far been the most professional and helpful. Everything was handled well and all questions were answered throughout the tenancy and when moving in and out of the flat. Adele and Lance were both always friendly, polite and responsive. Out of all the letting agents in cardiff, hern and crabtree are definitely a diamond in the rough and helped my tenancy go as smoothly as possible.
Samantha · 11 August 2022
★★★★★ 5/5
GoogleSold my property with H&C and I cannot fault their professionalism, from the photography to updating me after viewings, to following the sale through to completion, they have been excellent!
I will certainly be recommending their services to any friends and family that need to sell their property in Cardiff!
Javaid · 26 March 2025
Agent replied · 9 December 2024
Hi Javaid, thank you for your 5 star review! We are so pleased to read your positive review. It's great knowing you thought out service and photographer were great and thanks for recommending us to your family in friends. If you need anything in the future you know where to find us! Wishing you all the best, H&C
★★★★★ 5/5
GoogleEveryone we’ve worked with has gone above and beyond and been brilliant. From the first valuation to completion the communication has been spot on, we’ve been listened to when we’ve had issues and had help and advice when needed. Couldn’t recommend more!
Beth · 26 March 2025
Agent replied · 26 March 2026
Hi Beth, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us from start to finish. It’s great to know that our team’s communication, support, and advice made a difference for you. Your kind words truly mean a lot, and we’re so grateful for your recommendation. If you ever need anything in the future, don’t hesitate to reach out! Best regards, H&C Pontcanna
★★★★★ 5/5
GoogleGreat estate agents. All members of staff were fab from Rhodri on the intial meeting, Mitchell showing the property and Gina ensuring everything with the sale was chased up. All professional and extremely friendly, would use again in a heartbeat.
Aimee · 21 March 2025
Agent replied · 21 May 2025
Thank you so much for your kind words, Aimee! We're thrilled to hear that Rhodri, Mitchell, and Gina were able to provide you with such a positive experience. It’s always our goal to be professional, friendly, and attentive throughout the process, and it’s great to know that came through for you. We’d love to assist you again in the future! Thanks again for choosing us.
Best wishes,
Hern and Crabtree
★★★★★ 5/5
GoogleI highly recommend H&C. Over the years I have used their services to rent and recently to sell. They're professional, proactive and a pleasure to work with. They go above and beyond their normal duties to secure the best outcome. A big shout out to Mitchell, Anna and Gina for all their hard work.
Mathew · 23 June 2023
★★★★★ 5/5
GoogleWith an extensive knowledge of the local market, I found Hern & Crabtree to be efficient, professional and very helpful from start to finish throughout the property transaction.
Sharon · 11 April 2025
Agent replied · 21 May 2025
Thank you so much for your kind words! We're thrilled to hear that you found our Pontcanna team to be efficient, professional, and helpful throughout your property transaction. Your recognition of our local market knowledge means a great deal to us. It was a pleasure working with you, and we’re always here if you need anything in the future!
Warm regards,
The Hern & Crabtree Team
★★★★★ 5/5
GoogleVery professional and supportive staff
Alyson · 29 November 2025
Agent replied · 26 March 2026
Thank you for your kind review, Alyson. We are delighted to hear that you found our team professional and supportive. Your feedback is very much appreciated and we hope to work with you again in the future. Best wishes from everyone at Hern and Crabtree.
★★★★★ 5/5
GoogleI found Hern and Crabtree a fantastic estate agent. I really liked the way in which the property was marketed. Ben and his team did a fantastic, professional job under difficult circumstances. Bravo!
Hywel · 28 May 2020
Agent replied · 28 May 2023
Thank you Hywel for your kind 5 star review of us. We're really pleased that you had a great service and made the moving process a smoother one for you.
★★★★★ 5/5
GoogleWonderful customer service from start to finish; fast, efficient and courteous.
Alexander · 1 August 2025
Agent replied · 29 December 2025
Thank you so much for your kind words, Alexander! We're thrilled to hear you had such a positive experience with us. Providing fast, efficient and courteous service is exactly what we aim for, so it’s great to know that came through. Wishing you all the very best and thank you again for choosing Hern & Crabtree, Pontcanna.
★★★★★ 5/5
GoogleThe team at Hern and Crabtree Pontcanna have been professional, helpful and friendly throughout the process.
Heledd · 2 June 2025
Agent replied · 29 December 2025
Thank you so much, Heledd! We're really pleased to hear that you found the team at our Pontcanna branch professional, helpful and friendly. It was a pleasure to assist you, and we truly appreciate you taking the time to leave us such a kind review. Wishing you all the best from all of us at Hern & Crabtree., The Hern & Crabtree Team
★★★★★ 5/5
GoogleI recently had the opportunity to work with Anna at the Pontcana office of Hern and Crabtree, and I just have to say, she's absolutely fantastic. From the very first moment I stepped into the office, Anna welcomed me with such warmth and …
Mark · 26 March 2024
Agent replied · 26 August 2024
Hi Mark, thank you for sharing such a great review for us and for Anna. We always try to offer our clients a more personal touch when it comes to our service and are over the moon to hear your feedback. If we can be of any further help in the future please don't hesitate to get in touch.
★★★★★ 5/5
GoogleI highly recommend Hern and Crabtree. They are professional, friendly and a very easy team to deal with. They were also open, gave great advice and always offered wise and sound suggestions. The house photography was outstanding too. Thank you to you all.
Samantha · 26 March 2024
Agent replied · 1 January 2024
Hi Samantha, thank you for your glowing 5 star review. We are so pleased to hear such positive feedback, it means a lot to us. Wishing you a happy new home and new year!!
★★★★★ 5/5
GoogleGood communication when purchasing my house, and very helpful on my completion day! Thanks to everyone for their help
Liddy · 26 March 2025
Agent replied · 23 December 2024
Thank you so much, Liddy, for your kind words and 5-star review! We're thrilled to hear that you had a positive experience and found our communication helpful during your house purchase. It was our pleasure to assist you, especially on completion day. Wishing you all the best in your new home, if you need anything in the future, don’t hesitate to reach out! best wishes H&C
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