Lang Town and Country Plymouth reviews

★★★★★ 5/5

Trustpilot

Selling home

All the staff were polite and friendly, kept in touch during all aspects of the sale.

Rachel · 21 April 2026

★★★★★ 5/5

Google

Dealt with Nicki Parker the whole way through my purchase and she has been truly amazing. Kept me in the loop with everything, has always gone above and beyond to help myself and my partner complete on our property. Couldn’t thank her enough.

Jade · 16 June 2023

★★★★★ 5/5

Google

A great sales team, thank you all for your help.

Kieran · 23 August 2025

★★★★★ 5/5

Google

Whether buying or acting as a lettings agent, my experiences with Lang have always been good. A top team for Plymouth.

Jimmy · 16 April 2025

★★★★★ 5/5

Google

I've been in contact with a lot of letting agents in Plymouth in the past two months and Lang Town & Country are definitely one of the best! Polite, professional and have a far more personal touch than many. Also very knowledgeable about the properties they show.

Kerry · 16 February 2024

★★★★★ 5/5

Google

Great experience with Shawnie today. Very welcoming and friendly. She was knowledgeable about the property and explained the next steps really clearly. The process of the application was easy and clear to follow. And I didn't have to wait around for days for a response. Great communication.

Marie · 16 February 2024

★★★★★ 1/5

Google

Literally no words. Just avoid. This is an edit to respond to what the owner has said. I didn’t want to go into full details of the so called “cleaning” charges but with that response I had to. The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but I’m so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. I’m mostly appalled by the carpet cleaning because it’s exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. It’s not happening. And also if you can’t determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is what’s meant to be deducted? For all we know you are using people’s deposit money to do standard enhancement for the next tenant which is so not on.

Tinotenda · 17 June 2019

★★★★★ 5/5

Google

Great overall experience with Lang Town & Country - both the lettings side and residential sales. I am immensely impressed with the continued contact that the Lang teams have provide. Providing me with a personal email address for Mr Rabin has helped me become 'in the know' with any up and coming properties that are instructed on the market. They personalise their contact and make you feel like you are the only person looking for a property. Although the lettings team were helpful and friendly while out on viewings, myself and my boyfriend decided we would like to buy. The team were helpful in pointing me in the direction of the Sales Team who contacted me immediately. We are first time buyers and felt happy and calm when dealing with the team. We are now in the process of buying a property with Bradley's estate agents but we both wish we were buying with Lang.

Abigail · 17 June 2019

★★★★★ 5/5

Google

We were extremely pleased with the help and advice we received from Bryony Green when we needed advice on letting our properties. Would highly recommend Bryony and Lang Town & Country Lettings.

Kerri · 17 June 2018

★★★★★ 5/5

Google

When looking to sell our house in Plymstock there really was only one choice especially having bought it through LTC. Ours sold within 2 days and Paul, Andy and the whole team kept patient with us whilst we found our new home which they also found for us. The service on both our sale and purchase was second to none and they kept us informed every step of the way even calling when there was no update. Having registered with other agents in the area some were not even really interested in finding us a house, sending us details of anything even if it did not fit our criteria. If you are looking for an agent which is pro-active do not look elsewhere with very competitive fees. Do not fall for the low fee agents patter they really do not provide the same level of service and will drive you insane at a hugely stressful time.

Gary · 17 June 2018

★★★★★ 2/5

Google

Agents are always very polite when you are dealing. We were good tenants, always paid our rent on time, kept the flat clean, logged maintenance issues quickly and were patient for the repairs to be done. However we always had to chase up any issues logged on their online website before anything was actually done, other than them just 'acknowledging' the log. We had major problem in the last 6 months of a tenancy with the bathroom, yet they didn't seem able to get this across to the landlord to insist that something useful was done to resolve it. The biggest mistake we made was taking their word on good faith, they did not provide us with a detailed, updated tenancy when we moved in, but took photos, which they later deigned existed. We left the flat in a much cleaner state than when the tenancy started, yet they still tried to charge us obscure and punitive charges. Which we disputed and got most removed. we would highly recommend getting everything they say in writing, regardless how nice they seem over the phone, insisting they do a thorough job at a change of tenancy and taking your own photos when you move in. ***in response to the letting agents response below*** Thank you for looking back at the log dates. It is unfortunate did you could not respond to many maintenance issues promptly. We have numerous logs where we had to phone over a week later as you did not respond via the online the log. For instance it took over a month to send a plumber out when we reported a leaking shower. We also note that the 'charges for removal of furnature' that the landlady said she would not charge to compensate for the drains, (despite that fact we left the furniture under your instruction) were never actually incurred, as in the current photos online the furniture is still there. We paid fees for a new tenancy at the start of our tenancy so expected the job to be done thoroughly.

NL · 17 June 2018

★★★★★ 5/5

Google

Having lived and bought numerous properties, both residential and commercial all over the world, the team at Mannamead office were great. Very professional but at the same time made us feel very comfortable and the process so easy. We were always able to speak to someone in the office if we required any advice or just a question needing to be answered. The after sales help was just as great, being new to Plymouth they were able to recommend painters, decorators and a fabulous builder to us. When ever we decide to sell and purchase again, we will only use Lang Town and Country, we have recommended them too to friends. We would highly recommend this estate agent! All we can say is THANK YOU! Nigel & Debbie Firman, 2017.

Debbie · 17 June 2018

★★★★★ 5/5

Trustpilot

Amazing estate agents

Holly and Josh you both made buying our new home so much easier. You even helped us with issues we had with selling our previous house even though you hadn't signed up to sell this. You are all amazing. Thank you so much.

LISA · 10 July 2025

★★★★★ 4/5

Google

Communicative, knowledgeable and generally very helpful. For our first rental property this has been exactly what we needed.

Noah · 16 April 2025

★★★★★ 5/5

Google

Great agents, we have been dealing with them for many years. Very professional team we would definitely recommend.

Sarah · 16 April 2025

★★★★★ 5/5

Google

We have received an excellent service whilst purchasing a property marketed by this agent. They provided us with great communication and assurance which would be appreciated by anyone who has experienced purchasing a home. Many thanks, we would highly recommend Lang Town & Country Estate Agents.

Andy · 17 January 2024

★★★★★ 5/5

Google

I have been using Lang Town & Country Lettings to fully manage my property for the past year. Becky has been amazing, friendly, professional, knowledgable and always smiling. Definitely recommend them!

R · 17 June 2018

★★★★★ 5/5

Google

LT&C fully manage my properties. To any would be landlord, I would not hesitate to recommend the team at LT&C. They are helpful, knowledgeable, and fully supportive. Any problems that do arise are dealt with quickly and in a professional manner. I would not use anyone else. They give me peace of mind. 10/10

Tracy · 16 June 2023

★★★★★ 5/5

Google

Great experience selling my property with Lang. I contacted them on a Thursday, they came to value and photograph the house on Friday and had organised viewings for Mondays morning. By lunchtime it had its first offer. Friendly and effective communication from Emily and the rest of the team throughout the process. Many thanks!

Geoff · 16 June 2023

★★★★★ 5/5

Google

Phil Searle has been extremely responsive throughout the whole buying process and patient. Very professional, going above and beyond to help assist any queries. Cannot fault and would highly recommend Lang Town & Country to all. Thank you again Phil for your assistance over the few several months.

Kevin · 16 June 2022

★★★★★ 5/5

Google

Professional service with good patient on customer enquiry, really appreciate the help from Shawnie and Claire !

Liang · 16 April 2025

★★★★★ 5/5

Trustpilot

Very impressed with Lang Town and…

Very impressed with Lang Town and Country. All in the Plymstock office were very good. Especially impressed with Josh, with whom we had most contact.

Andrew · 22 December 2025

★★★★★ 5/5

Google

Lovely people who went above and beyond to sort out problems with the referencing company.

Jeffery · 16 March 2026

★★★★★ 5/5

Google

My husband and I bought our first home from Lang Town and Country and we couldn't be happier there three years on. When we went to receive our keys for the property the team presented us with a welcome card and package for moving in - a bottle of champagne with all the necessities and temporary fixes: kitchen roll tea towels washing up liquid thick plastic wine glasses plastic cups cleaning products and cloths It was such a lovely gesture and really did help us for when we started moving into the property. The team were always helpful and had time for us. They made moving home really easy and enjoyable.

Siobhan · 17 June 2016