Lang Town and Country Plymouth reviews

★★★★★ 5/5

Google

We have recently completed the sale of our apartment in Plymouth and could think of no other better company to use than Lang Town & Country. I cannot speak highly enough of their professional team, their help and advice. They handled all of the viewings and gave prompt feedback so that we knew if the viewers were interested. Once the sale was secured we were contacted by Darcie from Sales progression who worked tirelessly to keep us updated and answered all of our questions. I don't think I've ever been as well informed about the sale of a property. Special mention to Phil who actually sold us the apartment 5 years earlier and who we trusted implicitly. I highly recommend using Lang Town & Country for buying or selling.

Melanie · 16 March 2026

★★★★★ 5/5

Trustpilot

Plymstock Office

From meeting Paul at the initial introduction meeting to discuss how we would market the property i was looking to sell, His No Nonsense approach (as well as a recommendation from a family member) is what swayed me to use Lang Town & Country, Josh handled the sale and was very proactive and kept communication flowing which was very reassuring as we had a challenging chain.. but Josh and the team at Lang's ensured things kept moving.. Now the process is completed i would strongly recommend Paul and his team at Lang Town and Country (Plymstock Office) to sell your property..

Shaun · 30 August 2026

★★★★★ 5/5

Trustpilot

Successful Sale…

We cannot thank Paul and all the team at Lang Town and Country enough for their exceptional support and professionalism throughout the sale of our property. They went above and beyond at every stage showing great commitment and determination to achieving a successful outcome. We would have no hesitation in recommending them to any potential seller, looking for a professional and trustworthy estate agent in this area.

Mrs · 8 September 2026

★★★★★ 5/5

Trustpilot

They managed my 5 bedroom rental…

They managed my 5 bedroom rental property for over 15 years and were exemplary in the way they handled everything. They guided and advised when needed and managed everything in such an efficient way. I cannot recommend them enough. Richard and his team are consummate professionals and were always on hand. They also sold the property for me and handled every aspect of the sale. They are simply a fantastic company.

Paul · 21 July 2026

★★★★★ 5/5

Google

Chosen this agency out of many to sell my apartment in Plymouth City centre. Phil is top notch. His approach and professionalism is excellent and hoping for a very quick and stress free sale which I am sure will come to fruition with this excellent company. Thank you Phil and the team at Lang

Hardy · 16 February 2026

★★★★★ 5/5

Google

I honestly cannot thank James and his team for the unbelievable service they gave me in selling my house. The chain was quite difficult, but probably not as difficult as handling me, which James went above and beyond with. Not once was I pressured or hard sold. When the chain was about to break James stepped in and did everything he could in order to progress the sale! He advised me when I had no one to help and gave me the best advice. Hand on heart when I say this I will never use anyone else in Plymouth again, the team at Langtown are highly professional and experts in their Field. 10/10

Katie · 18 April 2025

★★★★★ 1/5

Google

My experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust". After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord." Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.

Jessica · 16 April 2025

★★★★★ 5/5

Google

Lang Town and Country were the agents on both our sale and purchase and we couldn’t recommend Emily and the team more. They were fantastic from start to finish, got our house on the market within days and sold very quickly. They kept us updated and communicated with us almost daily and continually chased the whole chain to get it pushed through. If we ever sell in the future we will not hesitate to instruct them again they provided an exceptional service.

Laura · 16 April 2025

★★★★★ 5/5

Google

Christine Ingram is a fantastic professional and she is a credit to both Lang Town and Country as a company and also to the profession of letting agency in general. She's incredibly knowledgeable, intelligent and caring as a person, and if I were to be letting out a property myself in the future, she is exactly the type of person that I would want representing my property. Anyone who is new in the field of lettings and property management could gain an awful lot by simply spending a few weeks watching how Christine does her job and then implementing these same attributes into their own approach. She's an absolute superstar.

Plymouth · 16 February 2026

★★★★★ 5/5

Google

From start to finish the team at Plymstock Langs could not have been more helpful in selling my father‘s house. Paul, Josh, Holly and Natalie kept me updated through all of the process. They were all very knowledgeable and professional, and I would highly recommend using them for any buying and selling of properties. I have used Langs for the last 20 years and I’ve always had a first class service. Thank you, team for all of your help I’m going the extra mile.

Michelle · 25 March 2025

★★★★★ 4/5

Google

Gemma has been great to work with from the first viewing, which proved to be the only one we needed to convince us this was the property we wanted to retire to! Appreciate the professional and friendly approach, assessing when to be pro-active & liasing and when to give space Able to translate our context and needs to each other, Gemma and the team were supportive for a sale that was transacted over a distance. Thanks very much.

Jane · 16 April 2025

★★★★★ 5/5

Trustpilot

Very professional

Very professional, personal service from everyone in the office. Holly was amazing having to deal with a very difficult move with a long chain. We could always speak to someone to get updates. If there wasn’t anyone available they would always call back. Would recommend to my friends.

Anna · 30 July 2026

★★★★★ 5/5

Trustpilot

Couldn’t have asked more of Lang Town &…

Couldn’t have asked more of Lang Town & Country . Every person we spoke to was helpful , friendly and professional . They did go above and beyond and we really appreciate that . Special thanks to Phil and Izzy who were brilliant, face to face , email or by phone .

Shelley · 19 June 2026

★★★★★ 5/5

Google

lang town and country estate agents in Plymouth is filled with with amazing set of individuals. from the point of viewing to renting was smooth. bravo to the management and the team in awhole

Olamide · 16 February 2026

★★★★★ 5/5

Trustpilot

I have now sold twice with LT&C both…

I have now sold twice with LT&C both experiences were very positive. From the start they are quick to respond, polite and friendly. Everything is always very clear, upfront and honest. The professional approach with paperwork, photos and marketing is exceptional.

Beth · 9 December 2025

★★★★★ 1/5

Trustpilot

Avoid

Avoid relying on this company if you're buying your first home. I enquired about a property for sale and was willing to pay in cash, but they ignored my request for a viewing and updated the listing to 'sold stc'. At least have the decency to say it’s already been sold, rather than just ignoring those who dream of owning a home. Very unprofessional.

Zain · 27 May 2026

★★★★★ 5/5

Trustpilot

The lovely Abi

Abi was incredibly helpful throughout the process of getting my rental property. She attended the viewing with me, was so lovely, and really made an effort to get to know me, which made the whole experience feel much more comfortable, especially as someone moving into their first home.

Shannon · 24 May 2026

★★★★★ 5/5

Google

Lang town and country is the best letting agency I know , their staff are so professional, the agent that attended to me from start till I moved in, Shawnie was so lovely and accommodating, the referencing process was the quickest ever with constant communication in between, she’s always there to answer your question. Thank you Shawnie, I hope you see this , keep up the good job . Thank you Lang town and country, I’ll recommend them 100 percent This review would be incomplete if I forget to mention their office is so clean and attractive I thought I was in a spa :)

Coolest · 16 April 2024

★★★★★ 5/5

Google

Lang town and country is the best letting agency I know , their staff are so professional, the agent that attended to me from start till I moved in, Shawnie was so lovely and accommodating, the referencing process was the quickest ever with constant communication in between, she’s always there to answer your question. Thank you Shawnie, I hope you see this , keep up the good job . Thank you Lang town and country, I’ll recommend them 100 percent This review would be incomplete if I forget to mention their office is so clean and attractive I thought I was in a spa :)

Cordinator · 16 April 2024

★★★★★ 5/5

Google

I just wanted to Thank Emily for coming to our house to value it, and for showing us around a viewing today. Emily is warm, down to earth and approachable, she knows her stuff, listens and does her best to answer questions, or finds the answers. Communication was great. I feel really confident in her hands

Mandie · 16 April 2025

★★★★★ 5/5

Trustpilot

Exceptional

We have just purchased a house via LT&C. All the way through, they have kept us updated, chased when chasing was needed, and explaining everything as the process was moving forward. Exceptional personal service and would highly recommend! Thank you Team Plymstock!

Ms · 5 June 2026

★★★★★ 5/5

Google

This was my first ever experience with a sale of house, and all rather daunting but the whole experience has been so straightforward. Gemma was my negotiator, very calm approach and reassuring and knowledgeable, when ever I had to ask for assistance nothing was too much trouble. Gemma and Abigail kept me in the picture at all times and Gemma guided me through the tricky processes of a house sale, a few issues arrose but quickly delt with as a result a completion in 3 months. If you have any doughts using Lang Town & Country then don't, ok there not a big outlet but they make up for it by using a major platform in selling your property and pack a punch just as much as the big corporate agents do but with a more personal touch I feel. Gemma and the team .... Thank you x

Mark · 25 January 2024

★★★★★ 5/5

Google

We’ve just purchased our first property through Langtown & Country and from the first viewing we were very happy. The team are professional and friendly at all times and communication was excellent throughout our process. Towards the end of our purchase there were some unexpected hiccups which Gemma tried her absolute best to get sorted and complete before our deadline - which we did! The team put up with many phone calls from us and passed on messages when relevant. Even when communication from our own solicitors got tough, Gemma still managed to get updates and keep us in the loop at all times. We can’t thank them all enough, including the team at complete ASAP who were also incredibly helpful! Thank you so much again

Jodie · 16 November 2025

★★★★★ 5/5

Google

Lang Town and Country achieved the sale of my property in a very short time and I was delighted with their service, which was friendly and extremely professional. Particular thanks to Phil Searle. I would not hesitate to recommend them as a first choice to anyone wishing to sell a property.

Joy · 16 April 2025