Lang Town and Country Plymouth reviews

★★★★★ 5/5

Trustpilot

Great Estate Agents to work with

It was great to purchase a house from Lang Town and Country; their service was first class. At no time did we feel in the dark about anything. Unlike one of the well-known larger companies we dealt with previously, we got a great personal service, and never at any time felt like we were just a number. Thoroughly recommend them.

JIM · 10 December 2025

★★★★★ 5/5

Google

James and I have recently sold our mixed residential and office building in Peverell using Phil Searle and his team at Lang Town and Country. The sale was drawn out and we lost our first buyers, but Phil and his team quickly went to work and we had sold again soon after. We have been kept well informed all the way through. We cannot recommend Lang Town and Country highly enough.

Sara · 16 June 2023

★★★★★ 5/5

Trustpilot

Staff very helpful

Staff very helpful, especially Holly and Josh, kept us to date every step of the way

Mr · 14 July 2026

★★★★★ 1/5

Trustpilot

Very bad experience as a tenant

My experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust".After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord."Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.

Jessica · 21 September 2024

★★★★★ 5/5

Google

Shawnie was very friendly and professional to deal with. The whole process has been very easy and communication has been on point which really helps. Thank you Shawnie @ Lang Town & Country!

Rich · 16 April 2025

★★★★★ 1/5

Google

Absolutely avoid! Time wasters booked us for a viewing of a property only to be told a few days later that it had been "cancelled due to a huge amount of interest in the property" Poor organisation skills and overbooking have left me and my missus feeling very hacked off. Honestly feel like we have been cheated out of a possible house. They have no idea how much us as a couple would be able to offer. We feel like we have been wrote off and treated unfairly by this dissapointing company. There is no chance for first time buyers if cowboys like these are around.

Jacob · 16 June 2022

★★★★★ 5/5

Google

We have just purchased our forever home through the above Estate Agents. All dealings with them have been responsive and professional. We have been kept in the loop all through the buying process. I would like to say a special thank you to Nicki who was fully aware at all times of what was happening throughout the chain. My Estate Agent also thought that Nicki always knew what was happening and was professional throughout the exchange. It was stressful, but we got there in the end. Thank you for all your hard work in making it happen to you and all your team.PositiveResponsiveness, Quality, Professionalism

Karen · 16 June 2022

★★★★★ 5/5

Google

I received a quick response after enquiring about a rental property. Shawnie arranged a viewing for the next day to fit around my work schedule. She was super friendly and helpful providing information about the property and explaining the rental process. Everything was made super clear and easy to follow along and complete. Very happy with the service provided and would happily recommend to anyone!

Matthew · 19 October 2023

★★★★★ 5/5

Google

Buying and selling a house is never an easy undertaking, however the team at Lang Town and Country have been exceptional in my 2 attempts, resulting finally in completion of my new property. I found them professional, clear and honest as well as being supportive through out the whole process, in particular Gemma the sales progression lead. I would definitely choose them when I move again!

Carry · 19 September 2023

★★★★★ 5/5

Google

Thank you to the team at Lang Town and Country (especially Tracey) for helping me find a new home I couldn’t be happier with. I was given honest and thoughtful guidance, and the space and time I needed to make a decision I was happy with. After hearing so many stories warning me about estate agents, here’s one that gets it right. Keep up the great work.

Christopher · 20 August 2023

★★★★★ 5/5

Google

Im in the process of looking for a new rental, but so far, they offer the best way to view a listing, that being (seemingly) always having a floor plan and a walkround video. This makes the process of working out if a property fits my needs, SO much easier.

L · 16 February 2026

★★★★★ 1/5

Google

Our experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator, a maintenance issue we had reported and that was never properly addressed during our tenancy. Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start. If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.

Owen · 16 April 2025

★★★★★ 5/5

Google

I asked several people which estate agent was best and they all said Lang Town and Country. Phil and James were amazing and it was pretty smooth really. Thanks so much 😃

Philip · 16 April 2025

★★★★★ 5/5

Google

Some years ago I had a chance to buy a house through Lang Town and our experience was very good. So, this year, we decided to sell the house through them and their job was simply outstanding in all aspects. We are particularly impressed by the quality of the support that Gemma McCormick gave us. She was amazing, she went above and beyond to help us. If you are looking for a state agency to sell your home I cannot recommend them enough!

Monica · 16 April 2025

★★★★★ 5/5

Google

We’ve had the pleasure of working with Lang Town and Country Lettings team as a maintenance provider, and they truly make the process seamless. Their team is organized, responsive, and always professional, which makes coordinating maintenance work efficient and straightforward. They consistently go above and beyond for both property owners and tenants, offering a high standard of service. It’s been fantastic to work alongside such a dedicated agency, and we highly recommend them to anyone looking for reliable property management and letting services!

Ryan · 16 April 2025

★★★★★ 5/5

Google

I just spent some time as the tenant in Flat 34 at Century Quay, PL4 0EP in Plymouth. I experienced a first class attention by the Lang Town & Country team. They were fantastic, very helpful and I am saddened to leave the flat last week for a health issue. I loved the flat and have had a good service from the Lang Town & Country located in Plymouth. A wonderful team. Keep doing what you do. Thank you all!! Kader MEHREZ

Kader · 16 April 2025

★★★★★ 5/5

Google

Emily was very helpful throughout our house purchase and was always friendly, professional, quick to respond, and knowledgeable about the property, the area, and the conveyancing process.

- · 9 April 2026

★★★★★ 5/5

Trustpilot

We bought and sold through Lang Town &…Country

We bought our house through Lang Town & Country, completing on 28th November. We also sold through them. As a former estate agent I can highly recommend all the staff in the Plymstock Office who dealt with us efficiently, timely and answered all our questions. They dealt with all stages of the selling and buying, assisting us to co-ordinate both with our vendors, purchasers, surveyors and solicitors. Whilst selling and buying a house are inherently stressful, they made it as seamless as is possible - and the bottle of bubbly on completion was a lovely added touch. Whilst we never want to sell our home, if and when we do, we will give them our repeat business.

Anne · 26 February 2026

★★★★★ 5/5

Google

I bought my first home with the help of Lang Town & Country and I couldn't have been more impressed with their level of customer service and care. I dealt with a number of staff members at the Plymouth branch and I can honestly say they were all so attentive and helpful and never made me feel pressured to make any decisions. I would recommend them to anyone wanting to buy in a heartbeat.

Helena · 14 April 2026

★★★★★ 5/5

Trustpilot

Fantastic

All of the guys at Lang Town and Country we fantastic, we were kept in the loop during the entire process, they gave good and sound advice on our sale. Highly recommended by us, a huge THANK YOU from us to the Lang Town & Country team X

Martin · 15 February 2026

★★★★★ 5/5

Google

Recently completed the sale of my flat through Lang Town & Country. Andy has been excellent and communicated well throughout. I'll definitely contact Andy in the future with new sales/purchases

Billy · 16 April 2025

★★★★★ 4/5

Google

Thank you for all your help it is much appreciated. My Mum and Me were shown round the property by Tracey from the Mutley Branch who was a great help. I then dealt with Becky on the sales side and again she was excellent as I work away often so it wasn't exactly straight forward. Thanks for everything and all the best going forward. Luke

Luke · 16 June 2023

★★★★★ 5/5

Google

Lang Town and Country have looked after my property for over 10 years (5 bedroom detached in Manadon Park).They are professional and fair, always on top of everything and anything. Would absolutely highly recommend this wonderful company. Richard Raybin, Christine, Claire, Shawnie… all absolutely brilliant and professional. Thank you. Can’t recommend them highly enough. Paul B.

Paul · 16 November 2025

★★★★★ 5/5

Google

Would highly recommend Lang Town and Country, we were first time buyers and had 3 previous property purchases fall through with different agents, before purchasing through Lang Town. All the team were very helpful, especially Nicki and Phil helped lots to get the purchase through, and aided in a smooth and relatively fast process, facilitating completion 10 weeks after our offer was accepted :)

Daisy · 16 June 2023