Lang Town & Country Land & New Homes Plymouth reviews

★★★★★ 5/5

Google

Claire and her team were great, listened to what I needed and found me a suitable property within a day.

Chris · 10 August 2026

★★★★★ 5/5

Trustpilot

Brilliant sale experience

Emily, Gemma and the team in the Plymouth Sales office have been so helpful throughout my sale and ensured I was kept updated along the way. The quality of service received has been second to none and I wholeheartedly recommend them.

Miss · 8 October 2026

★★★★★ 5/5

Google

As a first time landlord Lang Town & Country have been a hugely helpful and easy to work with agent. From finding tenants to arranging contractors to complete a couple extra bits of work before the tenants moved in nothing has been too much for Lang Town. They have also been great at keeping me in the loop and explaining anything I was unsure of every step of the way. I now have tenants in my house and look forward to continuing to work with Lang Town and Country.

Heather · 15 April 2026

★★★★★ 5/5

Trustpilot

5 star service

Excellent service from all staff especially Ollie. Kept me informed along the way and always available to discuss any issues. Estate Agents often get a bad name but I must say it was a pleasure to deal with such a lovely bunch of professionals

Rachel · 3 September 2026

★★★★★ 5/5

Google

I’ve really enjoyed working with Lang Town & Country. I’ve always found the team friendly, helpful and very easy to deal with. Their communication is excellent, and they keep me informed throughout, which makes everything so much easier when working as a contractor. It’s been a pleasure working with them and I’d happily recommend them.

Marco · 3 October 2026

★★★★★ 5/5

Google

LT&C fully manage my properties. To any would be landlord, I would not hesitate to recommend the team at LT&C. They are helpful, knowledgeable, and fully supportive. Any problems that do arise are dealt with quickly and in a professional manner. I would not use anyone else. They give me peace of mind. 10/10

Tracy · 7 October 2026

★★★★★ 5/5

Trustpilot

Very professional

Very professional, personal service from everyone in the office. Holly was amazing having to deal with a very difficult move with a long chain. We could always speak to someone to get updates. If there wasn’t anyone available they would always call back. Would recommend to my friends.

Anna · 30 July 2026

★★★★★ 5/5

Trustpilot

Couldn’t have asked more of Lang Town &…

Couldn’t have asked more of Lang Town & Country . Every person we spoke to was helpful , friendly and professional . They did go above and beyond and we really appreciate that . Special thanks to Phil and Izzy who were brilliant, face to face , email or by phone .

Shelley · 19 June 2026

★★★★★ 4/5

Google

Gemma has been great to work with from the first viewing, which proved to be the only one we needed to convince us this was the property we wanted to retire to! Appreciate the professional and friendly approach, assessing when to be pro-active & liasing and when to give space Able to translate our context and needs to each other, Gemma and the team were supportive for a sale that was transacted over a distance. Thanks very much.

Jane · 9 November 2024

★★★★★ 5/5

Trustpilot

Very smooth from start to finish

Very smooth from start to finish, the staff at the Plymstock branch have been friendly and helpful. Olivia has been excellent and a pleasure to deal with, great communication through the whole process, well done,keep the good work up.

Andrew · 12 September 2026

★★★★★ 1/5

Google

My experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust". After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord." Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.

Jessica · 23 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend Plymstock branch

I would highly recommend Lang Town & Country if you are considering selling your property. The sale of my house went through smoothly from beginning to end. I was kept up to date on all viewings and never had to chase for feedback. It was a stress free pleasant experience and I would like to thank Josh, Olivia and Abi for all their help in making that happen.

Emma · 2 February 2026

★★★★★ 5/5

Google

lang town and country estate agents in Plymouth is filled with with amazing set of individuals. from the point of viewing to renting was smooth. bravo to the management and the team in awhole

Olamide · 17 February 2026

★★★★★ 5/5

Google

Emily was very helpful throughout our house purchase and was always friendly, professional, quick to respond, and knowledgeable about the property, the area, and the conveyancing process.

- · 10 April 2026

★★★★★ 5/5

Google

I bought my first home with the help of Lang Town & Country and I couldn't have been more impressed with their level of customer service and care. I dealt with a number of staff members at the Plymouth branch and I can honestly say they were all so attentive and helpful and never made me feel pressured to make any decisions. I would recommend them to anyone wanting to buy in a heartbeat.

Helena · 14 April 2026

★★★★★ 5/5

Trustpilot

LANG TOWN & COUNTRY

I cannot thank OLLIE BENETT from LANG TOWN & COUNTRY of PLYMOUTH enough for the outstanding service he gave me. He was extremely efficient and worked tirelessly on my behalf. He always answered my calls, kept in constant contact and helped me in every way he could throughout the complicated process of selling my property. He dealt.with everything in a calm and efficient manner, and OLLIE personally, couldn’t have done more and I’m very grateful for his effort and support. I would highly recommend him to anyone looking for a dedicated and helpful Estate Agent. Thank you again, OLLIE! B Dymond

Bernardette · 30 September 2026

★★★★★ 5/5

Google

The lettings department were extremely helpful while I was applying to live in one of their managed properties. The lettings agents were very quick in responding to any questions I had during the application process and were always on hand to support. 100% would recommend.

Dominic · 8 October 2026

★★★★★ 1/5

Trustpilot

Avoid

Avoid relying on this company if you're buying your first home. I enquired about a property for sale and was willing to pay in cash, but they ignored my request for a viewing and updated the listing to 'sold stc'. At least have the decency to say it’s already been sold, rather than just ignoring those who dream of owning a home. Very unprofessional.

Zain · 27 May 2026

★★★★★ 5/5

Google

Lang Town and Country were the agents on both our sale and purchase and we couldn’t recommend Emily and the team more. They were fantastic from start to finish, got our house on the market within days and sold very quickly. They kept us updated and communicated with us almost daily and continually chased the whole chain to get it pushed through. If we ever sell in the future we will not hesitate to instruct them again they provided an exceptional service.

Laura · 11 June 2024

★★★★★ 5/5

Google

Lang town and country is the best letting agency I know , their staff are so professional, the agent that attended to me from start till I moved in, Shawnie was so lovely and accommodating, the referencing process was the quickest ever with constant communication in between, she’s always there to answer your question. Thank you Shawnie, I hope you see this , keep up the good job . Thank you Lang town and country, I’ll recommend them 100 percent This review would be incomplete if I forget to mention their office is so clean and attractive I thought I was in a spa :)

Cordinator · 27 March 2024

★★★★★ 5/5

Trustpilot

Exceptional

We have just purchased a house via LT&C. All the way through, they have kept us updated, chased when chasing was needed, and explaining everything as the process was moving forward. Exceptional personal service and would highly recommend! Thank you Team Plymstock!

Ms · 5 June 2026

★★★★★ 5/5

Trustpilot

I just had a viewing with Abi...

I just had a viewing with Abi and wanted to say how brilliant she was. She made me feel valued and important, not like I was just another viewing in a cattle market. She helped me picture myself in the space and talked me through the whole process clearly and patiently. She's a real credit to your team, and I'd recommend her to anyone. Thank you for such a positive experience.

Kathryn · 6 October 2026

★★★★★ 5/5

Google

We’ve just purchased our first property through Langtown & Country and from the first viewing we were very happy. The team are professional and friendly at all times and communication was excellent throughout our process. Towards the end of our purchase there were some unexpected hiccups which Gemma tried her absolute best to get sorted and complete before our deadline - which we did! The team put up with many phone calls from us and passed on messages when relevant. Even when communication from our own solicitors got tough, Gemma still managed to get updates and keep us in the loop at all times. We can’t thank them all enough, including the team at complete ASAP who were also incredibly helpful! Thank you so much again

Jodie · 17 November 2025

★★★★★ 5/5

Trustpilot

LT&C - professional service all round

Lang Town & Country have been our managing agents for over 10 years. We have a full managed service which takes the hassle away from us completely. We have found them to be efficient, helpful, pro-active and good in their communication. If you are looking for a property to rent, or indeed a company to manage your rental portfolio, then Lang Town & Country are the people for you.

Tracy · 7 October 2026