5/5
Alexandra was very professional, friendly and was brilliant with answering any questions I had about the property
Agent replied
Thank you for leaving us a 5* Review :-)

Trusted Agent profile · Plymouth · Devon
★★★★★
906 reviews across 2 platforms
39 Mutley Plain Mutley Plain, Plymouth, Devon, PL4 6JQ
Part of haart, see every office.
haart's office in Plymouth, Devon, at 39 Mutley Plain Mutley Plain, is rated 4.7 out of 5 across 906 reviews on two platforms, including 867 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
5/5
Alexandra was very professional, friendly and was brilliant with answering any questions I had about the property
Thank you for leaving us a 5* Review :-)
5/5
Lauren was brilliant throughout the sale of my house from the very start. Friendly and knowledgeable. If you need to sell your property then get hold of Lauren from haart. Cheers
Dear L Ball, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope you have a great day!
5/5
A fantastic team. I initially chose Haart Plymouth because they were clear, informative, open and helpful but weren't attempting a 'hard sell', they just gave me facts on selling my property. I really liked the non-pressured approach and it mirrored how the team worked throughout the whole house-selling process. They were professional, very quick to respond, helpful and available throughout, always giving clear options and information. As a result I had a quick and very easy sale. Thank you all at Haart Plymouth.
Dear Ben Brilot, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for your star rating! Regards haart Plymouth
5/5
I am very happy and grateful for the way the entire team treated me. Amy explained the entire process, although no one did that when I visited other agencies but there was a great and keen understanding of everything. I bet anyone goes there will feel welcoming and friendly. Highly recommended.
Dear Jonathan, It was a pleasure to meet you and we look forward to helping you and your family find your new home :) Kind Regards, haart Lettings
5/5
I was disappointed not to buy through Haart as I suspect the buying process would have been as efficient as the viewings were. I found the agent (Jenny) helpful and candid. She seemed as focused as I to find the property for me. She made constructive and well thought out comments putting negatives alongside the positives at each property. Jenny also ensured she didn't waste my time by showing me properties she knew did not fit my criteria, unlike other agents. Haart worked hard to close on a property but were thwarted by the vendors hesitancy (offer subsequently accepted) during which time I had found another, unfortunately not with Haart. The auto texts from Haart reminding you of the timings and addresses were very helpful. A friendly, personal but businesslike service. Recommended.
Dear Craig Jamieson, Thank you for leaving such great and detailed feedback about your experience with haart Plymouth estate agents. We are glad to learn you had a great experience when looking for a property with us. Thank you again for your star rating and we wish you all the best. Regards haart Plymouth
5/5
Finally an estate agent who knows what a real person wants. I have had a lot of experience with brash and annoying estate agents and like many people out there get annoyed with those flash ones that think you know nothing and need to walk you round a house (like you have never been in one before) and talk rubbish and think they are doing a great job when really they are annoying and all you want is to be left alone. The team at haart, from start to finish were wonderful. Gemma helped us with our first viewing and was excellent, gave us space to talk and look around at our own pace and was on hand to answer any questions we had when needed. She was very knowledgable about the area and the house, she was on the ball all the way through the process. Giving advice when asked and never pushy a true professional would recommend to both try and buy and sell from. The others in the team I have dealt with are Jordan, who is also fantastic she keeps you informed of everything and is always on hand to help and to guide you through the process even if you just need to unstress for a moment! Always got of the phone feeling happier and more relaxed about the process, exactly what you need when buying. I also spoke to ther valuator Luke for advice on what we were planning for the house on several occasions and he always spent longer than expected trying to help and even came over to another project I had just to see what was happening and see if there was any advice or help he could give. I would say haart has been excellent and have gone above and beyond I would expect, and I am someone who is very hard to please and have not in the past had a great fondness for estate agents, but as looking for other projects already, always look for haart houses before any other on right move as know I will get the service required.
Dear Pobster99, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We're happy we could meet your expectations! Thank you again for your star rating! Regards haart Plymouth
5/5
Having sold our house quite quickly it was taking some time to find the right bungalow needed to allow for my access issues. Haart were very professional in their dealings with us. They readily arranged the viewings we needed and showed us round the empty property on two or three occasions. They then negotiated with the relevant parties to help agree a sale. Furthermore they kept in touch both with us and our selling agents throughout the process to facilitate exchange and completion as soon as possible. We're very happy with the move and grateful for Haart's help and involvement in the process. We wish them continued future success.
Dear Julian Friday, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Your opinion plays an integral part in our customer service. We wish you all the best for the future in your new home. haart Plymouth estate agents
5/5
I've been trying to buy a house for about 3 months now, the market has been really mad and houses have been going before they have even really hit the market. I've now found the right house and although that house is not on with Haart, I can't speak highly enough of the experience I had with haart during the search process. Jenny in particular was fab and gave me a heads up of properties that could be coming on the market! Strong recommendation!
Dear Ben Brooks, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Plymouth estate agents
5/5
We have had a nightmare with our solicitor and our buyer's solicitor through our sell and purchase, however Haart have been chasing and chasing on our behalf in order to get us in before Christmas. It's made our day as we were worried it would be delayed until afterwards. Jordan has kept in contact with us all the time and has chased all of the chain's solicitors. Thank you very much for all your hard work and excellent communication. I would definitely recommend Haart after this fantastic service. They go above and beyond! Moving in on Friday, thanks to the Haart team :-)
Hi Natalie, Thank you so much for your lovely 5* review, we are so happy you are able to be in your new home before Christmas. Your recommendation means the world to us :-) We all look forward to seeing you on Friday to hand over your keys to your new home! All the best from everyone at haart Plymouth
5/5
I would recommend anyone to use this estate agency. Every member of staff has exceptional customer service skills and easy to talk to. They took me through each step of the process as i was a first time buyer and answered any questions i had promptly and in great detail. Nothing was pushed upon me or pressured to make a purchase and went far beyond my expectations of them. They were honest from the outset and i never felt i was waiting or being messed around. If i ever was to sell this property i would go to Haart Estate Agency. Thank you for making this process so smooth
Dear Adam Havelock, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Plymouth estate agents
5/5
i have found that the service from haart estate extremely helpful. any question that I have they have been able to answer for me and my partner. They are very friendly, polite and has a sense of humour. David Davies the mortgages adviser very helpful. he has been able to answer all my question. he has been able to help me under stand what need to be done, why and how. We would definitely recommend to first time buyers or any type of buyers.
Dear Adam Craggs, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards haart Plymouth
5/5
We bought our property 4 years ago through Haart and tried to sell it around 18 months ago through Haart. Unfortunately that time around the sale fell through and due to family reasons we had to put the move on hold. However we put our house back on the market with Haart last Thursday, and yesterday we were able to accept and finalise an offer, all within the space of a week! Fantastic service provided throughout! Would highly recommend both buying and selling with Haart
Dear Neil Boughton, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We are very much looking forward to helping you find your next home haart Plymouth estate agents
5/5
We have dealt with many Estate Agents over the recent years and found Haart to be one of the easiest and most proactive agents to work with. We purchased a property which had a few challenges but by working with Haart and the seller we were able to arrive at a genuine win win for all. Haart were on top of the process all along the way and I didn't have to chase them for up dates, something which I have found is quite rare.
Dear Kevin Cope, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards haart Plymouth
5/5
we recently used Heart, Plymouth to advertise our beautiful home. the whole process was made very easy with simple steps. firstly we met with Jordan who came out to view our home and give us a valuation. jordan and her colleague came back to take photos and completed an amazing video which was put online within a few hours. our home was then given Hearts full expertise in the form of an "open house" where 3 people were shown around. unfortunately our forward purchase fell through so we had to give up the thought of selling. i can assure you that if we found an alternative home to purchase in the future, we would certainly use Jordan @ Haart to sell our property.
Dear Samantha Easton, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards haart Plymouth
5/5
I have worked with Haart Plymouth for over 7 years both on the lettings and sales sides of the business. They are always professional, communicative and willing to help. I most recently sold my apartment and the team, led by Jordan, were fantastic and supportive resulting in a successful and agreeable sale despite numerous challenges along the way. I would strongly recommend the Plymouth office to anyone who needs to let out or sell a property in the area looking for a professional and hard working service.
Dear Ian Mcgough, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We appreciate your positive review about your recent experience with us and it is great to see you had such a positive experience at haart Plymouth. Thank you again for your star rating! Regards haart Plymouth
5/5
A fantastic team. I initially chose Haart Plymouth because they were clear, informative, open and helpful but weren't attempting a 'hard sell', they just gave me facts on selling my property. I really liked the non-pressured approach and it mirrored how the team worked throughout the whole house-selling process. They were professional, very quick to respond, helpful and available throughout, always giving clear options and information. As a result I had a quick and very easy sale. Thank you all at Haart Plymouth.
Dear Ben Brilot, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Thank you again for your star rating! Regards haart Plymouth
5/5
Henrietta has been fantastic. Sorted out any problem quickly and efficiently. I would definitely use Haart again
Hi Simon, Thank you for your great feedback. Regards, Haart Devon Property Management
5/5
Chloe Prowse has been very helpful and efficient, promptly answering my questions and providing a excellent service
Thank you for leaving this 5* Review for Chloe :-)
5/5
Sarah was brilliant in solving my tenancy issue, she’s quick at resolving problems without being chased up, would definitely recommend this branch to my friends !
Hi Lauren, Many thanks for taking the time to leave a 5* Review. Please let us know if there is anything further you require assistance with. Kind regards, haart Devon Property Management
5/5
Very professional, Krisztian was polite and well knowledged on the property we viewed. Couldn't fault the experience.
Dear Jay. Thank you for your 5 star review. I have passed on the great feedback to Krisztian. Regards haart Plymouth.
5/5
We first met Alannah to view 2 properties. She spoke honestly about the 2 properties and listened to what we were looking for. She understood the need for a place that 'felt' right. She has responded quick to emails and has always been at the end of the phone. Every person I have dealt with worked so hard to get within our price range and now myself and my partner are in the process of buying our first home!!!!!!
Dear Danni Johns, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please don't hesitate to reach out!
5/5
Allannah Richards was brilliant from the first day I viewed the flat to the completion. Alannah was approachable, kept me informed and really helpful! Really deserves her 5 stars xxxxx
Dear Gill M Fitzpatrick, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your first property. We wish you all the best for the future in your new home. haart Plymouth estate agents
5/5
Alexandra was friendly and helpful about the property I went to view.
Thank you for leaving a review for Alexandra, we hope to help you find your new home :-)
5/5
very pleased with the service and how helpful Lauren has been. She did everything possible to help with a quick and easy completion. Highly recommend thank you Lauren and haart
Hi Georgia Page, we are very happy to have provided you with such a positive experience! We wish you all the best and hope to speak to you again in the future. haart Plymouth estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. haart hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Plymouth.
Yes. haart won Platinum in The Trusted Agent 2026 awards.