Cross Keys Estate Agents Ltd Plymouth reviews

★★★★★ 5/5

Google

A fantastic company to work with.. second to none service from Jack and his team. I highly recommend Cross Keys if you are thinking of moving home.

Amanda · 24 March 2025

★★★★★ 5/5

Google

I have found them to be truly exceptional especially Amy who has been amazing throughout my experience with the company.

David · 23 May 2025

★★★★★ 5/5

Google

Written as a tenant, I will say the service we have received has been fantastic! Any issues we have, have been repaired/replaced very promptly, and they even arranged a NEW upgraded appliance to be installed in under 48 hours of the issue being reported! I was updated every step of the way and felt at ease that everything has being handled and I needed to do nothing but report and the rest was left to them. Everyone I have dealt with within the agency has been nothing but helpful, but I have to add Lynne is a credit to your company. Her organisation and customer service skills are second to none!PositiveResponsiveness, Professionalism

Sammy · 27 August 2020

★★★★★ 5/5

Google

Lily is such a helpful and kind person, she always answers questions and calls with great attitude!

Wiktoria · 24 May 2025

★★★★★ 5/5

Google

I would highly recommend this company if you have a house to sell or looking for your new forever home. From start to finish, the whole team have been amazing, nothing has been too much trouble and I have been kept informed every step of the way. I have even recommended the team to any landlords who are looking to sell their properties. Well done to all.

Cheryll · 24 April 2025

★★★★★ 5/5

Google

CrossKeys offered a very professional service, they marketed our property very well, they generated plenty of interest and offers flowed very quickly such that we achieved an excellent sale price. This is exactly what you want from your estate agent ! we cannot recommend them more highly.

Nicholas · 18 October 2025

★★★★★ 5/5

Google

Cross Keys Estates made the whole process effortless. They took all the stress out of the house buying experience. Fabulous service, attention to detail, great customer service and really lovely people to deal with. Thank you Cross Keys, you have my recommendation as a '5 Stars' performer.

Dorron · 12 November 2023

★★★★★ 5/5

Google

Absolutely amazing service so far with Cross Keys. From viewing the property with Lily to the aftercare with making my offer with Fiona and Jo it’s been fantastic. The communication has been top notch so far, clear and timely. Not to …

Sharnie · 22 November 2025

★★★★★ 5/5

Google

Great help when selling my Dads house and appreciated the advice and support, especially Fiona Harding

John · 24 March 2025

★★★★★ 5/5

Google

A good team effort on a frustrating transfer,especially Fiona Hardie

David · 24 May 2025

★★★★★ 5/5

Google

I absolutely love Cross Keys. I have used them for a number of sales and lettings over the years and I would not go anywhere else. The staff are very approachable, friendly and total professionals. They answer all my questions promptly and keep me informed on everything. Use Cross Keys, you wont be disappointed!

Janine · 24 June 2025

★★★★★ 5/5

Google

Cross keys are brilliant - patient with no question left unanswered, very informative at every step I feel very supported by the company.

Kerry · 20 March 2026

★★★★★ 5/5

Google

Cross Keys have made being a landlord an absolute breeze. From the initial meeting through to day-to-day management of my property, the team has been friendly, efficient and diligent in every aspect of the let. I can sit back, relax and receive the rental income once a month without any doubt that I'll hear from Cross Keys if anything needs to be brought to my attention. And if it does, they'll sort it out quickly and efficiently. I honestly can't recommend them highly enough.

Sarah · 28 February 2024

★★★★★ 5/5

Google

Cross Keys have been absolutely brilliant throughout the purchase of our first ever home. They have been spot on at every stage. Special mentions to Jack who gave us our …

Ben · 22 November 2025

★★★★★ 5/5

Facebook

Trading with Donald Bryan has been more profitable than ever, just met him weeks ago from a recommendation I saw here on Facebook and i decided to give him a try with $500 and to my surprise got a profit of $5,000 to my wallet without any stress or fee to be paid. You can also contact him through his handles 🛜Official Business Pagehttps://www.facebook.com/donaldexperttradersWHATSAPP https://wa.me/+12052251306TELEGRAM https://t.me/+18154913237Business Email :: Investorbryansteve@gmail.com

David · 6 September 2023

★★★★★ 5/5

Google

I did not give a second thought reviewing these lovely staffs of Cross Keys Estate .. Since viewing,, LYNNE is very warm and approachable. CRAIG is very attentive of my queries even at out of office hours .. KATHERINE .... the lady with a smile 😍 .. is very accommodating and helpful.. She guided me with everything I need to know.Lastly.. JO REES ,, the marketing manager is always there when I needed her most. She made sure that I will have an easy transition when I moved in our new home..Thank you so much !!! 2 thumbs up!! 👍👍 (Source : allAgents)

Jocelyn · 30 December 2023

★★★★★ 1/5

Google

Stay clear from these rip off agents. Over charging for less than standard properties and asking for 5k upfront rent if you just earn under the 3x rent theshold even with a guarantor. Mind you yearly income is just under 20k without guarantor. Could of told us this on the phone we wouldn't of bothered booking a viewing or wasted our time. It's laughable really. Dont waste your time look else where. Just to clarify I was with the person who viewed the property and spoke on the phone to the agent who requested 6 months rent upfront. I wouldn't be too shocked if you start seeing more honest reviews like this being left when landlords and agent's are becoming greedy.

Amber · 5 November 2023

★★★★★ 5/5

Google

Hannah has looked after me with a good advice and guidance. Thank you

Holender · 17 March 2026

★★★★★ 5/5

Google

I cannot praise cross keys staff enough, very supportive , professional team. Always on time for viewings, regular updates nothing seems to be too much trouble staff are always very polite and friendly. I would highly recommend cross keys. I would also like to thank Danielle, Phil and Fiona for all their hard work. Donna Hendrick

Belladonnas · 5 June 2020

★★★★★ 5/5

Google

From first meeting Jack to discuss listing my property, to liaising with Fiona, Jo, Lily and Asia who kept me informed of viewings and feedback, everyone was friendly and professional offering great advice and discussing any concerns I had. Would highly recommend.

Tracey · 2 May 2025

★★★★★ 5/5

Google

Cross keys team took us through the sale and purchase of our home,they dealt with some difficult issues in a professional manner. Kept us well informed from start to finish, I would highly recommend Cross keys Estate Agents to anyone buying or selling a property.

Robert · 24 March 2025

★★★★★ 1/5

Google

Cross Keys Estate DON'T recommended to any body waste of my time, according to my knowledge, I am very disapointed I have a feeling they have lied and misleaded the customer unless they come out with a real solution. I have spoken to Fiona. I think and believe she's the manager The reason why I say that is, 1, as soon as the property advertised on zoopla I'm the first person to speak about the property,(time 12:19 on the 6th Thursday day of April, she have my details she told me I will call you back to discuss about the viewing. but after 2 hours she didn't call me back so I called them back, she said they cannot make any appointment due to the Easter holidays and bank holidays. Only available date for viewing this property is the date they have booked me below. 2, I have a booked appointment at 3:15 on April 12th, Wednesday. 3, 11th Tuesday, today email them 8: 58am.but never replied. The reason why I emailed, I'm coming from far away I have to drive six hours to the appointment and according to that, I want to call them and confirm I'm coming tomorrow for the appointment and if there any appointment available for early viewing on (12th Wednesday). I am happy to booked in. She said all the appointment starting from 2pm is fully booked on 12th april. Also, I have mentioned, I would like to leave the deposit to secure the property for me because I like the property. 4) Fiona, has told me she will discuss with the team to reserving the property and let me know, 5,) Fiona, called back to me later, come out with this idea, Sorry property has gone during the weekend. somebody viewed and let out during the weekend. I don't know how that happened because she has told me there is no appointments available until the 12th of April Wednesday . First appointment Start at after 2 p.m. on 12th April Wednesday. So that means she didn't have time to show the property to anybody due to the Easter holidays and bank holidays. 6) what happens if I go there without calling them on the appointment day, they have been booked. I did findout all this because I have contacted them to findout about the early viewing. If I went there to view the property without calling, which story going to make at that time? I am very disappointed about their customer service and how they mislead the customers.

Ajay · 6 May 2023

★★★★★ 5/5

Google

Very helpful and knowledgable staff who kept me constantly up to date on my purchase and what i had to do.

Fatdrakester · 17 November 2025

★★★★★ 5/5

Google

It isn't often that I give a five star review, but these guys are fantastic. I have allowed them to deal with two of my property transactions over the last five years and now I honestly wouldn't go anywhere else. Professional, courteous, …

Rick · 24 March 2025