Connells Plymouth reviews

★★★★★ 5/5

Google

Great service from Mike at connells. They made the whole mortgage process really simple and easy to understand. Communication was great throughout and they were always happy to answer any questions I had. I’d definitely recommend them

James · 17 March 2026

★★★★★ 5/5

Google

Cannot thank Sam and the team enough for all they did for me and my family, amazingly ran process buying our new home. Can’t recommend them enough, they really put in the hours and go all the way to make the process as easy and stress free as possible.

Ben · 7 June 2025

★★★★★ 5/5

Google

Connells have been unendingly patient as I have viewed endless properties and occasionally had second (and even 1 third) viewings. I've finally had an offer accepted and they're being great supporting the buying process.

D · 27 March 2026

★★★★★ 5/5

Google

Very effective and helpful and incredibly positive attitude. I went to a bunch of other agencys and none were comparable in any way. Recommended wholeheartedly. Thank you Bailey!

Chwas · 16 January 2025

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 5/5

Google

Bailey was so helpful and friendly showing my partner and I around properties. I felt like he was really in our corner and trying to find places that would work for us. Would happily use Connells and especially Bailey again :)

Tom · 25 May 2024

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

Highly recommend! I’ve been dealing a lot with Fred on both buying and selling a house. He’s been making this process a lot easier for me, been very quick and …

Hallum · 27 March 2026

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Trustpilot

Kirsty from the accounts team from…

Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.

Melody · 8 June 2026

★★★★★ 5/5

Google

Connells service was beyond my expectations. Responds to calls and emails was great. Baileys response to calls and emails was top notch ⭐️. Which myself and my husband really appreciate. Baileys was so helpful ⭐️!

Karimot · 24 July 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

Popped in a few weeks ago looking for rentals. Bailey was such a massive help looking into all my options and was also great with viewings! It made the whole process so much easier. 100% would recommend! :D

Scott · 25 May 2024

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 1/5

Trustpilot

Time Wasters

I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.

Amanda · 28 February 2026

★★★★★ 1/5

Trustpilot

We are absolutely disgusted with the…

We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.

Donna · 27 February 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 5/5

Google

As a landlord I have been working closely with Katie for over 10 years now and she has always gone above and beyond to ensure that she is delivering the best service. I have had various tenants in my time with Connels and Katie has always helped to provide a professional service in a timely manner dealing with any issues promptly. Katie’s knowledge of the rental market is second to none and I can always trust that I am getting an honest and reliable service. Katie has a great team supporting her and I have every confidence in Connels to provide me with a great service while I continue as a landlord in the rental market.

Philip · 23 August 2024

★★★★★ 5/5

Google

My partner and I have been searching for a property to rent. Bailey Moate and Katie have been absolutely fantastic with us both. Been understanding on both our different terms and know that we are both working full time. Bailey has even gone as far as suggesting other properties within our budget. They also understand that finding the right property is paramount not just selling the property outright. Thank you both for your continued efforts and I shall update this review once we have a house letter.

Daniel · 23 August 2024

★★★★★ 5/5

Google

A huge thanks to Martin at Connells. You've made the procurement of a mortgage painless, quick and easy. Thanks again for all your hard work.

Rob · 7 December 2024

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls.

Robert · 15 August 2026