Connells Plymouth reviews

★★★★★ 5/5

Google

Beth and the team were great They all had their parts ! Sam, Jamie, Abi aswell Beth was professional and knowledgeable. I loved the direct approach of the team and that they actually worked as a team ! Also the out of hours texts and calls from Sam we’re appreciated! Very hard working ! The flat was sold after a few viewings and in a good time scale ! Thanks Beth Thankyou all Sally

Sal · 20 October 2025

★★★★★ 5/5

Google

First rate service from Bailey and Sophie from the word go. Sophie is both generous in sharing her knowledge and experience and quintessentially professional. Bailey worked so hard and energetically on my behalf from start to finish - very proactive in organising numerous viewings. He is also an excellent communicator and kept me regularly updated which I found helpful and reassuring. I was genuinely impressed with Connells and would recommend them without reservation.

Jacqueline · 17 September 2025

★★★★★ 5/5

Google

I had not a luck with my property sale despite a great effort from the sales team in Plymouth. However, I have been quite lucky and my property has been rented out within a month with a great help from Bailey in Motley Branch! Definitely, I will recommend Bailey as a great negotiator and support for renting out your property in the area.

Tulsi · 1 October 2025

★★★★★ 5/5

Google

I needed to let my property but wanted a company who would take the full management off my hands. I was really impressed on the process and the care I was given throughout it all. I was helped by Bailey Moate and Sophie Short in the Mutely branch. They both have been and still are swift in communication and answered all my questions I needed in the process of being a first time landlord. They both have really gone above and beyond and put my mind at ease in trusting them with my property. Thankyou both!

Lowenna · 11 March 2025

★★★★★ 5/5

Google

I recently used Connells mortgage broker to navigate the home buying process following a recommendation from a friend. From start to finish, Mike was professional, knowledgeable, and responsive. He helped guide me through the process, …

Liz · 17 March 2026

★★★★★ 5/5

Google

Brilliant service from start too finish. Bailey was very professional and so helpful with every detail. Helped with a big move but made it less stressful with his organisation skills. We couldn't get too the house on viewing day but Bailey when out of his way too make a video and send it too me which was just brilliant. Also his colleagues were just as brilliant bringing the rest of the key to is on moving day. We appreciate all your help with making our move so smooth:)

Kassie · 5 December 2024

★★★★★ 5/5

Google

I and my husband are happy to share our review with connells.Recently, we got our keys for new home.I really appreciated the staff called Ateja, she is wonderful staff, the reason why I am telling this ,as a first time Buyer ,we were really concerned about our home , after meeting Ateja, she told us to call her at any time even after her duty,we were so pleased to have a staff like Ateja and she clarified our doubt ,she is always approachable.Thank you Ateja, and connells team for the excellent job done for my family.

Likhia · 26 November 2024

★★★★★ 1/5

Google

We were suppose to move in the property yesterday but couldn’t because, The property was not cleaned as indicated. Bailey promised a professional cleaning before we move in on 31/10/2024. To start with there is dust all over the floors, and it is evident that no thorough cleaning has taken place. We have discovered a leak in the property, which adds to our concerns about moving in without these issues being addressed The fridge has a foul odour, making it unsuitable for use until properly cleaned or replaced. The Dishwasher was filled with food and very bad odour was coming out of that too. So Disgusting. The wardrobe is completely open at the back which we can understand but its filled with a significant amount of dust and rubbish behind it. along with dirty laundry left inside the washing machine. These conditions are unacceptable for a property that we were led to believe would be ready for habitation upon our move-in date. We had requested a pre-viewing before committing to this property to ensure everything was in order; however, this request was denied. Had we been able to inspect the property beforehand, we could have avoided this unfortunate situation. Both katie and bailey are avoiding the situation and suggesting that we call the cleaners to chase up the cleaning. However, the name and number of the cleaners that they are asking us to chase up have not been provided. Very bad experience from connels. There requirements for us to rent a property from them is so high but they cant even bother to make sure the property is clean before handing over to a tenant. So Horrible

Raheja · 2 November 2024

★★★★★ 4/5

Google

The process was far from perfect but my 4 stars go out to Sam Morgan. He truly went over and beyond to get this over the line. He'd still be there 7:45pm to give me an update and really went the extra mile. Thanks Sam, really appreciate it.

Kimberley · 4 November 2025

★★★★★ 5/5

Google

I’m an experienced landlord and normally don’t use estate agents due to generally bad experiences in the past. However, for several reasons I found myself in a tight spot regarding my flat in plymouth and needed an estate agent to step in at the last minute mid-way during a tenancy change over. It was hard for me to pick up the phone to an agent, I simply didn’t trust that they would do anything other than create a load of hassle, and this is had certainly been my experience in the past. However, I was so lucky that the first agent I called was Connells, and that Bailey was on hand. I literally couldn’t believe how quickly it went from a mess (of my own making), to a well organised and successful move-in of the new tenants. I feel much more assured now that I know Bailey and Katie are on hand. They were both fantastic during several stages of the process and I feel I could not have done a better job myself, had I been available to. So a big thank-you to both of them for ensuring it all went smoothly!

Richard · 8 October 2024

★★★★★ 5/5

Google

I have finally sold my mum's house and can't thank Sam Morgan and Abbie Crowley enough they were so understanding when I had my breakdowns your customer care is outstanding …

Jacqueline · 17 March 2026

★★★★★ 5/5

Google

We had an excellent experience with Connells state agency. From the very beginning, Sam Morgan and his team were incredibly efficient, professional, and delivered a truly high-quality service. …

Marianne · 27 March 2026

★★★★★ 5/5

Google

I honestly can't thank Mike enough for his recent help with selling and buying my new property. He made a very stressful process as smooth as possible! Thank you!

Faye · 27 March 2026

★★★★★ 5/5

Google

Bailey was fantastic to work with. He made the process of renting our home smooth and stress-free, handling everything with professionalism and care. His communication was clear, timely, and always reassuring. We’re thrilled with the outcome and highly recommend Bailey to anyone looking for a reliable estate agent.

Anthony · 1 October 2025

★★★★★ 5/5

Google

I rented a property I have in the area through this branch for a number of years. I dealt with Sophie and Katie in the branch and mainly with Jack Grimes in their property management office. The whole process from finding tenants to inventories, rent collection and payments was swift and professional - great service from the branch. As for the property management side, over the years many issues cropped up - from leaks to problem neighbours to damage etc. Jack was fantastic, took the lead on everything and got immediate resolution - some days he would sit on hold to people for hours at a time which never went unnoticed. As a working landlord I did not have the knowledge or the time to do any of this. I cannot recommend these guys highly enough, their fees were very competitive and they more than earn them! Thank you all for your help, once I am ready to rent the place out again you will be the only people I will trust with my property!

Jamie · 24 July 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

We recently moved into one of Connells rental properties and they have been absolutely fantastic. Bailey has been so helpful from the very beginning, going above and beyond to keep us up to date with every step of the application process.

Katie · 7 November 2025

★★★★★ 5/5

Google

Beth has been amazing helping me purchase my first home, she has helped me through every step of the way!

Zion · 15 April 2026

★★★★★ 5/5

Google

Bailey did a fantastic job finding new tenants for my property! I am a landlord with over 30 years experience and can say that the service really was top notch! Katie Jenkins and Bailey Moate were both brilliant during the letting process from start to finish. My property was let agreed with a quick turnaround and their hard work does not go unnoticed. Thanks again for all your hard work!

Ellis · 8 October 2024

★★★★★ 5/5

Google

Bailey from Mutley office has provided an exceptional and most professional service to us in our rental home search. He kept in touch offering alternative properties and updating when a landlord had addressed a number of concerns we had raised on our viewing. compared to other estate agents he has stood out and is a credit to his office and the company. Well done Bailey.

SB · 15 April 2026

★★★★★ 1/5

Google

I’m very disappointed with the way Connells handled my case. Early on, I was clearly promised a £500 reduction, but no one ever followed up. I sent emails, made calls, even asked my solicitor to chase it up, yet I received no clear answers. The issue was repeatedly brushed aside. If I hadn’t personally checked the financial statement near completion, I wouldn’t have noticed the discount was missing. That £500 would likely have been quietly left out, not out of bad intent perhaps, but through a complete lack of communication and care. Thankfully, my solicitor helped recover it. But it shouldn’t have been up to me to spot the problem in the first place. On top of that, I felt heavily pressured throughout the process. Connells staff often spoke extremely fast during calls, pushing for quick agreement on the deal. There was little space to ask questions or process what was being said. It felt more like being rushed into a decision than being supported with professional advice. Overall, the service felt cold, impersonal, and dismissive once I had committed. Promises weren’t followed through, and communication lacked clarity and sincerity. I expected more from a company handling such an important transaction. Very disappointing experience.

Siew · 20 June 2025

★★★★★ 5/5

Google

Brilliant service! Bailey supported us though out finding a rented property and he went above and beyond. Great communication and quick response times. Highly recommend Connells. Bailey is a great asset to the company.

Gemma · 3 November 2025

★★★★★ 5/5

Google

Very good service provided. We were very new to this place and Bailey went out of the way to help us get the apartment with all the legalities done in less time. All the process was clearly communicated and help was even extended post the delivery of the keys in terms of setting utilities and all. Thanks again and way to go Bailey..!!

Aviral · 26 November 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025